La Fontana

Foldhill Lane, Martock TA12 6PQ
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9.2 68 Reviews
  • La Fontana, Martock
La Fontana is on outskirts of Martock, surrounded by beautiful Somerset countryside. The team has really focused on everything someone living with dementia could need to ensure each person continues to enjoy the best of life.

They've installed sophisticated technology to give you and your family added assurance and peace of mind. Intelligent bedroom sensors detect movement and allow for gradual illumination in the room which can also alert carers/nurses to someone needing assistance.

Enjoy stylish and comfortable living in one of five thoughtfully designed suites. Each suite benefits from spacious communal areas and large skylight windows, allowing natural light to pour in. Their beautiful reminiscence area promotes a trip down memory lane, complete with sun lounge designed with beach huts and a seaside feel housing a sun lamp that can promote a feeling of wellness and relaxation.

An innovative care planning system, ensures staff know everything they need to about how you choose to live. A fun, engaging daily activities programme is tailored to suit the hobbies and interests of the people living in the home.

Outside residents find an elegant fountain and secure gardens with raised flower beds, vegetable planters, ponds and patios. A favourite with residents and the local community is La Fontana’s petting farm, home to rabbits, reptiles, chinchillas, birds to alpacas amongst other animals.

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Care Provided by La Fontana

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leila Sharkey (Operations Manager)
  • Admission Criteria
    • N/A
    • Ages 40+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for La Fontana

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact La Fontana to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


La Fontana Reviews (68)

Total of 68, showing 21-40
9.2

La Fontana has a Review Score of 9.2 (9.154) out of 10, based on 8 reviews in the last 2 years. Over all time La Fontana has 68 reviews.

Overall Experience

  • 43
  • 21
  • 3
  • 1
  • 0

Date Published

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Review from N G (Son of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welfare and happiness of the resident are paramount. My mother seems very content and well looked after.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will make sure all our staff at La Fontana know of your kind words. All the best.


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Review from J A (Husband of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

La Fontana is a modern, purpose-built care home, single story, set in extensive grounds.
All rooms are very well furnished and equipped, eg. ensuite, TV, fridge and underfloor heating. Both care staff and housekeeping staff develop personal relationships with the residents which aids contentment and
general happiness. It is obvious that all staff take pride in carrying out their duties.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the home and the care and support received by your wife. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.


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Review from M S (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Dementia, having looked after her for 8 years, we had to seek help with her. So La Fontana and its staff have been camp for her for a year. The staff are kind and patient, with all the residents. It's a very clean home, and with this difficult disease, I feel that they cope well
with the difficulties every day brings, as every day is a challenge.

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Review from Tara P (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm submitting a follow-up review as I've been very impressed by recent improvements at the home and the staff's actions to remedy my recent concerns. Allocating permanent staff to each unit has made a big difference and the staff have really impressed me with their initiative, implementation of activities
and sensory equipment and their pride in my mum's unit. The quick action taken to allay recent concerns and find a better way of working was also greatly appreciated. Communication has also improved which impacts everything else.
The staff treat my mum with respect and tailor care to suit her needs. They are always very friendly and welcoming to me and happy to listen to any concerns I have.

Reply from Florin Vranceanu, Manager at La Fontana

Dear Tara, thank you very much for taking the time to write this review for us. We really appreciate your feedback and I can assure you that we are continuing the improvements.


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Review from S P (Wife of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by every member of staff could not be better and the facilities offered are superb.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you kindly for taking the time to review La Fontana. We are pleased to read your positive comments. Our staff take great care and respect when providing support for our residents. I shall be sure to share your review with them. All the best.


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Review from Phillip (Son of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been very well looked after during the past 6 years until passing away. The environment is lovely and kept very clean, as was his room.
I have always found all carers and staff to be professional, but more important, kind and caring. The outside areas are first class too.
Carers always
knew how my father was and could understand his needs, despite his lack of mobility and speech. They always had time to talk to me and were very friendly and welcoming. I am very grateful to everyone at La Fontana for looking after my dad. Thank you all so much.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at La Fontana are aware of your positive feedback. May we wish you and your family well for the future.


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Review from Ruth W (Daughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, again staffing levels are unacceptable at times leaving the residents at risk. Also, some staff don't' seem to read up notes on residents. On a positive, most of the staff are caring.


As the staffing seems to be an issue I think the management should sort this out as far as I am concerned

this is very important.


The cleanliness of the building is good as is the food.


Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I’m sorry to read of your comments regarding the staff, this is certainly not what we would expect. I have informed the manager of your comments. Kindest regards.


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Review from Jenny B (Friend of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Residents do not have sufficient individual attention. There seems to be no routine that ensures essentials such as hearing aids, spectacles, sticks are in place from first thing in the morning. A comprehensive list of personal items needed by each resident should be in each room, so staff coming in
at different times know exactly what each resident needs. I have questioned missing hearing aids and spectacles and have been told the staff were unaware that the resident needed them. The communication books are a good idea, in theory, are simply not used.
Staff only engage with residents to see to a specific need. Organised activities are not offered daily. Televisions are on constantly, but there is nothing instantly available for residents to do. Simple activities and stimuli are needed - sorting trays, boxes of beads and strings, colouring books, large Lego, children’s scissors for cutting activities, dolls, dolls clothes, oversized packs of cards, magazines. None requires close supervision.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you so much for allowing us the time to meet with you yesterday. Your feedback and suggestions were invaluable and have helped us to improve our service. We hope that you found the time spent with us beneficial also.
As discussed; please in future speak with Florin as he will be able to action any concerns.


And we are so pleased that you are considering becoming a volunteer with us.


All the very best.


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Review from Colin S (Power of Attorney of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident appears to be getting a high level of care appropriate to her needs. As I live so far away, it is difficult to judge her everyday care when we visit as she cannot communicate in any meaningful way. We have always found her well looked after when we visit.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review of La Fontana. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. Kindest regards.


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Review from Tim W (Son of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Usually a good standard. Some staff shortages. Some cleanliness issues.
Great facilities, events, safety and events

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I’m sorry to read of your comments regarding staff shortages and cleanliness as this is certainly not what we would expect. I have informed the manager of your comments. Kindest regards.


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Review from F H (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in good health for her age except for limited hearing and eyesight.
She stays here for a short respite while her carer goes on holiday; so is not a full-time resident. They gave her the same room so it is all familiar to her which is important. It is 3 mins from my home so regular visits
are easy.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.


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Review from Peter M P (Wife of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome when visiting, staff always friendly and helpful.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.


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Review from Maxine H (Friend of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed for 2 weeks respite. He suffers from severe dementia and likes to walk most of the day. La Fontana gives him that luxury. It meant that he slept better and he was also looked after very well. He was clean, tidy and most of all, happy. He was respected by the staff and given delicious
food. What a lovely place. Really secure too which is very important.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.


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Review from S R (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to La Fontana, Martock, in September 2019.
She is as content as she could be, given her dementia. The building is perfect for her, with plenty of space for walking about. She needs a lot of stimulation and there are always people to talk to.
In the months leading up to admission,
she felt very unsafe and insecure. Now she feels safe and well looked after.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review of La Fontana. It's so lovely to read about your positive experience while your mother lives with us and that she feels 'safe and well looked after'. I will be sure to share your words with all the team. All the best.


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Review from Helen R (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at La Fontana for the last few weeks of his life. He had complicated and demanding needs and the staff met and surpassed the care necessary. From beginning to end my father was treated with respect and compassion and us, his family too. I would have no hesitation in recommending
this wonderful team and excellent home.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

On behalf of Notaro Care Homes, may I thank you for taking the time to write such a wonderful review of La Fontana. Each member of staff works tremendously hard for each and every resident, and it's so touching to read your wonderful experience whilst your father was living with us. I will be sure to share your words with each and every person involved within La Fontana. Best Wishes.


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Review from Catherine D (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited many care homes in a search to find a suitable home for my husband who is severely affected by dementia and needs care for physical problems as well.
As a family, we are well satisfied with our choice of La Fontana and have found the staff to be understanding of our emotions as well as providing
outstanding care for my husband he is comfortable, warm, well fed and looked after as one would look after one's own child.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Catherine, thank you for taking the time to write your review of La Fontana. It is so nice to read your positive comments on the care and support received by your husband. I shall be sure to share your kind words to all the team at the home. All the best


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Review from Moira H (Daughter of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and stepfather started living at La Fontana in 2014. In 2015 my stepfather passed. Since then my mother has continued to live at La Fontana, happily. Her room is spacious with large french windows facing outwards, great for visiting family picnics.
I have found all the staff to be diligent,
whilst being kind and considerate to residents and welcoming their families. There has been the occasional problem, but when reported, the staff have gone to great lengths to get it sorted, for example, my mother’s room had an unpleasant smell, the room was deep cleaned, the next day when I visited, it was spotless.
I also know that my mother can be aggressive and strong-willed at times, so if she insists on going to bed after lunch, they try to persuade her to sit in the lounge with company but if she insists they are happy to take her. They cater to my mother’s wishes and needs respectfully.
I would like to thank the staff and tell you I can’t recommend La Fontana highly enough.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Moira, thank you for taking the time to write such a wonderful, honest and detailed review of La Fontana. Each member of staff work tremendously hard for each and every resident and it's so touching to read your positive experience of your loved ones living with us. I will be sure to share your kind words with all the team in the home. All the best.


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Review from M S (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

La Fontana is spacious, clean, light and very secure with an open layout. No stairs or narrow corridors as seen in many other care homes. Since my mother has been a resident, our family is happy in the knowledge that she is safe and well cared for when we leave her. Carers treat residents kindly and
with dignity. Staff and particularly management are approachable and deal with any concerns or issues that have arisen. On the downside, I feel stimulation and conversation between staff and residents is sadly lacking.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write a lovely review of La Fontana. It is so nice to read your positive comments on the care and support received by your loved one. Our staff take great care and respect when providing support for our residents. I shall be sure to share with them your review. And will also make the management team aware of your comment regarding stimulation and conversation with residents. All the best.


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Review from A W (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On 22nd October I visited my mother at 4 pm. She was sat on her own in the dining area and was unhappy. I took her to her room. She requested to go to the toilet so I asked a carer to take her which she did promptly. I chatted to Mum, made her coffee which improved her mood. I had noticed she was looking
thinner but when she asked to go to the toilet again, I took her and was surprised to find that the waist on her skirt was inches too big for her. She had been changed about an hour before I found that she still smelt unpleasantly of stale urine. She was not wearing her glasses nor her hearing aid which I couldn't find. The staff didn't know where they were either. Her friend who is unwell at present was sat in the lounge also without his glasses which he normally wears at all times.
I will buy Mum some new clothes, alter some of her other ones. I bought Mum some new pants but the washing has melted the stitching around the waist of them. I have bought them home to repair.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

I'm sorry to read of your recent experience.
I have personally brought this to the attention of the registered manager, and I understand that the incidents in your review have already been discussed and action taken.
Therefore, we can only apologise that you felt unhappy on that day and can assure you that we are doing our best to provide high standards of care to all our residents. Kindest regards


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Review from Paul M (Nephew of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

La Fontana is a very well run care home and the staff and facilities are excellent. I have always had the utmost professional service and understanding.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Paul, thank you for taking the time to write such a wonderful review of La Fontana. I will make sure to share your kind words with all the team involved at La Fontana. All the very best.


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Current Review Score: 9.2 (9.154)

Overview of Review Score

The Review Score of 9.2 (9.154) out of 10 for La Fontana is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for La Fontana is calculated as follows: ( (77 Excellents x 5) + (16 Goods x 4) ) ÷ 93 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.326 Points relating to the number of positive Reviews for La Fontana is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 8 Positive Reviews ÷ 15.2 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Jean-Piere Kpini-Amegan

Job Title: Registered Manager

Joined: 2022

Jean-Piere (JP) stepped up to Manager after being La Fontana's Deputy Manager for a number of years.