La Fontana

Foldhill Lane, Martock TA12 6PQ
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9.2 68 Reviews
  • La Fontana, Martock
La Fontana is on outskirts of Martock, surrounded by beautiful Somerset countryside. The team has really focused on everything someone living with dementia could need to ensure each person continues to enjoy the best of life.

They've installed sophisticated technology to give you and your family added assurance and peace of mind. Intelligent bedroom sensors detect movement and allow for gradual illumination in the room which can also alert carers/nurses to someone needing assistance.

Enjoy stylish and comfortable living in one of five thoughtfully designed suites. Each suite benefits from spacious communal areas and large skylight windows, allowing natural light to pour in. Their beautiful reminiscence area promotes a trip down memory lane, complete with sun lounge designed with beach huts and a seaside feel housing a sun lamp that can promote a feeling of wellness and relaxation.

An innovative care planning system, ensures staff know everything they need to about how you choose to live. A fun, engaging daily activities programme is tailored to suit the hobbies and interests of the people living in the home.

Outside residents find an elegant fountain and secure gardens with raised flower beds, vegetable planters, ponds and patios. A favourite with residents and the local community is La Fontana’s petting farm, home to rabbits, reptiles, chinchillas, birds to alpacas amongst other animals.

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Care Provided by La Fontana

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leila Sharkey (Operations Manager)
  • Admission Criteria
    • N/A
    • Ages 40+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for La Fontana

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact La Fontana to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


La Fontana Reviews (68)

Total of 68, showing 41-60
9.2

La Fontana has a Review Score of 9.2 (9.154) out of 10, based on 8 reviews in the last 2 years. Over all time La Fontana has 68 reviews.

Overall Experience

  • 43
  • 21
  • 3
  • 1
  • 0

Date Published

68
4
7
8
60

Review from Wendy G (Daughter of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at La Fontana for over 2 years now. The home cares for the most difficult and challenging cases of dementia and does an extremely good job under very difficult circumstances. My father is safe and cared for - perhaps not in the same way as if he was able to be at home,
but sadly this is not possible, and so we are satisfied that this is the next best option.

The home is kept clean and tidy and the food is of a good standard. They have looked after my Dads needs well, he is settled and calm in his environment which is as much as we could have hoped for.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Wendy, thank you for taking the time to write such a wonderful review of La Fontana. Each member of staff works tremendously hard for each and every resident and it's so touching to read your positive experience of your father living with us. I will be sure to share your words with all the team in the home. All the best


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Review from Amanda C (Daughter of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, everything runs well. My only concern is lack of staff to cover breaks and in my personal opinion, this leaves residents at some risk during these times if remaining staff are providing care in a room for a resident. It leaves the floor unattended. However, on the many times, I've raised
this point, I'm told the staffing levels meet legal requirements so I guess there will be no change. Overall, I'm very happy with the level of care.

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Review from Matthew T (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident since December 2017. The staff are attentive to her needs, speak to her and interact with her kindly and appear to like her. There is good communication with me and I have no concerns about her care at La Fontana.

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Review from Jenny B (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at La Fontana since 2013.
She is currently in a vegetative state sadly and so need optimum care and support. I cannot praise La Fontana enough. For their exemplary care for my mother. They know her well being incredible and any change to her health is reported immediately to GP and
family. Security is amazing as are all the staff, every single member. Somerset is very lucky to have this home serving the area.

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Review from A C (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent. Staff are wonderful and do their very best. I have raised this point many times that there are not enough staff in each unit to cover breaks etc. In my view, it leaves a dangerous shortage that if two staff are providing personal care to a resident the others are unsupervised -
potentially at risk. I am always informed the home meets "the legal requirement" of staff.

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Review from Judy G (Niece of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a retired GP myself with 33 years experience of looking after patients in care homes and La Fontana is by far the best nursing home that I have ever visited! Spacious, light, airy, plenty of staff, lovely atmosphere and super care.

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Review from Diane L (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since visiting my husband for the past three years or so, I can confirm that the residence is always kept clean - no smells. The staff are caring and in general, the majority are excellent. This is a very demanding job where patience and dignity are observed. Carers also support a relative visiting
who may be quite upset to see one's loved one with dementia.

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Review from A D (Wife of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband found the fact upsetting that other residents would help themselves to his belongings! He has been reasonably content (given his personal problems). He loves the food and has shown, at last, contentment with his surroundings. Have had big problems with clothes either going missing or being
replaced with something that is not his!

Reply from Sharon Warren, Public Relations Manager at La Fontana

Thank you kindly for taking the time to write a review. Rest assured I shall be passing on your comments regarding clothing to the management of the home, and I hope you receive the desired outcome shortly. I will inform the Manager of your review and will share your comments with the staff at La Fontana. Best wishes.


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Review from David L (Husband of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff getting to know the resident is essential for good care.
Overal plan of the building is good for dementia residents.
Large staff getting to know them. Some have language difficulties.
Nurses - poor connection with family, otherwise professional.
Overall care good with small concerns.

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Review from J C (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for the past six years and as her dementia has developed the staff have continued to provide a safe and secure environment for her care, always treating her with kindness and respect. The design of the building and spacious setting mean that she can be cared for in a pleasant
and appropriate environment.

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Review from David W (Husband of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting, staff are friendly and helpful and always keep me informed on my wife's health and wellbeing. The staff are very approachable and always make time if I have needed to talk or ask any questions.

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Review from Julia C (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in La Fontana for 4 1/2 years and both my sister and myself are very happy and impressed by the care and surroundings she is given. We cannot fault this lovely nursing home.

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Review from Garrie W (Husband of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received to date has been excellent. Knowing that your loved one is in a safe and caring place does make our minds feel a lot better. La Fontana has redefined the standard of nursing care.

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Review from Christine M (Wife of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for nearly a year.
He settled in straight away as the staff and management were so caring and gave my husband dignity and compassion with his complex needs.
The rooms are so spacious and furnished to a high standard and the bathroom is a wet room which is excellent.
The
gardens are outstanding and give the whole home a wonderful aspect. The food is always at a high standard with good variety.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Thank you very much for taking time to share your thoughts and views of La Fontana. It's vitally important to receive reviews from our relatives. I will be sure to share your comments with all the team at the home.


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Review from David D (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception is easy to interact with and visiting access is good. There is an adequate number of staff and they are often visibly engaged with residents. Residents appear content within the limitations of their own state (e.g. dementia).
Refreshments are freely available and living and kitchenette facilities
are clean. My mother appears well cared for and communications from the care home indicate due attention to details of personal living (e.g. hair dressing, foot care, clothing needs).

Reply from Sharon Warren, Public Relations Manager at La Fontana

On behalf of La Fontana and Notaro Care Homes, thank you for writing such a detailed review of our home in Martock. I will be sure to pass on your comments to the staff working within the home.


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Review from Fiona R (Power of Attorney of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a calm environment, staff very kind and attentive. Visitors always made welcome.

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Review from Janette O (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant home, facilities excellent, plenty of staff and clean and easily accessible. Entertainment/activities seem to be sporadic. In the beginning, Pa was taken out, but nothing since last year. Keeping me informed of Pa's welfare - very good.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Hi, Firstly can I thank you for taking the time to write a review of La Fontana. It's so wonderful for the hardworking staff to hear the lovely comments often made by our relatives, I will be sure to pass them on. I will also highlight your concerns around what appears to be a lack of external trips. I will notify the manager, who should be in touch with you shortly.


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Review from Thomas H (Husband of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the majority, the home is very clean most of the time. Staff are friendly and helpful. However, my wife has a broken left leg and has to wear a brace during waking hours. Some care assistants cannot fit the brace, after 3 months, this is not ideal. The brace is fitted immediately when I report this.
The food and personal hygiene is above normal standards.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Many thanks for taking sharing your views and opinions of La Fontana. I would like to say that I have raised your concerns with the Management of the home and hope you hear a desirable response soon. Please feel free to contact me directly, if you have not heard from someone shortly. Kind regards.


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Review from Margaret P (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This purpose built home for dementia care has been a godsend to me as there is no way I could have cared for my mother. To say that she is a difficult customer is a huge understatement. I am totally in awe of the staff who have to deal with her and other challenging residents.

Reply from Sharon Warren, Public Relations Manager at La Fontana

We thoroughly appreciate the time you have taken to write your review of La Fontana. I will ensure that all the staff looking after Mum receives your comments. On behalf of the company, thank you


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Review from David M (Husband of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ever since my partner was placed in this home, I cannot fault the care and attention she has received. It has been impeccable. The staff are excellent, the rooms cannot be faulted and the food is excellent. Overall, I cannot fault this home.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Many thanks for taking the time to review the care and services at La Fontana, I will be sure to pass on your comments to the staff who cared for your partner.


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Current Review Score: 9.2 (9.154)

Overview of Review Score

The Review Score of 9.2 (9.154) out of 10 for La Fontana is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for La Fontana is calculated as follows: ( (77 Excellents x 5) + (16 Goods x 4) ) ÷ 93 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.326 Points relating to the number of positive Reviews for La Fontana is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 8 Positive Reviews ÷ 15.2 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Jean-Piere Kpini-Amegan

Job Title: Registered Manager

Joined: 2022

Jean-Piere (JP) stepped up to Manager after being La Fontana's Deputy Manager for a number of years.