Lakeside Care Home

25 Whiteknights Road, Reading RG6 7BY
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9.0 66 Reviews
  • Lakeside Care Home, Reading
Lakeside Residential Care Home, in Reading, has been purpose-built to suit a variety of residential care needs, including for individuals with a form of dementia.

The home makes the most of the skills of a talented team, all well-qualified and up-to-date with modern care methods, supported by a company that takes pride in the quality of care achieved.

Service users receive a personalised service that aims to protect the dignity and individuality of those with care needs, repecting personal freedoms and offering access to numerous activities.

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Care Provided by Lakeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Magda Burdzy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lakeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325
  • (these prices are only a guideline, please contact Lakeside Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Lakeside Care Home Reviews (66)

Total of 66, showing 1-20
9.0

Lakeside Care Home has a Review Score of 9.0 (8.991) out of 10, based on 8 reviews in the last 2 years. Over all time Lakeside Care Home has 66 reviews.

Overall Experience

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Date Published

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Review from Sandra M (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at Lakeside Care Home for the care and attention they gave to our Dad while he was a resident there. They were all so very helpful and he enjoyed his time spent there although it was only for just over a year. He made many friends both with the staff
and residents and joined in with the activities he liked, there was never any pressure to do things he didn't want to. We were kept informed of any issues that occurred and they helped with any matter that arose if they were able, which we found very comforting. Dad passed away in a happy place surrounded by the wonderful staff who cared for him and ourselves, he is sadly missed but will be remembered as a friendly and affectionate person. We would have no hesitation in recommending Lakeside to others, with our thanks again to you all.

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Review from S M (Daughter of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had only been at the home since October 2022, but he was always clean and well looked after. My sisters and I all came together, from around the world, to be with Dad during his last few days at the home. We are so grateful to all the staff, they went above and beyond the call of duty. The compassion,
kindness and empathy they showed us will always be treasured. The staff at Lakeside were as caring and compassionate as the staff who took care of our mother in her final days at another hospice. They are all to be commended for the wonderful unrelenting work they do every day. My sisters and I would highly recommend Lakeside Care Home for a loved one.

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Review from Kim W (Daughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with Lakeside Care Home, my mum loves people around, she is happy, always smiling and likes the activities.
The staff do a great job looking after my dear mum. Staff are friendly and helpful.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you for your kind words and for taking the time to write a review.


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Review from Paul H (Son of Resident) published on 6 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care. Staff are consistently good and really care about the residents.
Some things do go missing from my mum's room but otherwise, I'm very happy with Lakeside Care Home.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you Paul for your kind words and for taking the time to write a review.


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Review from Kevin O (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely location, well-kept, modern facilities, and very caring and responsible staff. All the staff take a very conscientious approach to residents' safety and comfort, and in particular, they ensure medications are administered on time and correctly. On a very odd occasion, a particular medication
may be missed or given late, and the staff always ring me to tell me about it. I find that close attention to duty very reassuring.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you so much Kevin for taking the time to write such a lovely review.


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Review from Nigel C (Husband of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at four homes and felt that Lakeside was the nicest of them all. Well done to the management and all the staff who look after her with care and kindness. Thank you.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you Nigel for taking the time to write a review.


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Review from B S (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always happy when I visit her and always says how lovely the staff are. She is well looked after and enjoys the activities the home provides. This last month she has enjoyed a visit from therapy dogs, a spa afternoon, singing, drawing, word games, St. Patrick's Day celebration, card games
and much more. I am happy that Mum is being well looked after in the place she calls home.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you for taking the time to write a review.


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Review from S M (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really settled in well in the ten months she has been at Lakeside Care Home. The staff are really caring and Mum enjoys the food. The social media groups are so useful as I can see Mum joining in with all the activities; her dementia means she can't remember doing them, so it's nice to show
her the photos. The gardens are lovely and we always walk around the paths in nice weather, it's such a useful space for residents who can't walk far.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you for your kind words and for your lovely review.


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Review from R B (Resident) assisted by family/friend published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy in Lakeside. The staff were very friendly and helpful. I was only there for five weeks' respite and will come back again. The only comment is the food was sometimes cold.

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Review from Rosemary C (Daughter of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lakeside is a good facilitiy, well laid out (eg, gardens and sitting rooms), clean and airy with friendly staff, always willing to give you time and listen. The staff are welcoming and cheerful, and it was good to get to know them a little. It was sometimes difficult to find staff to talk to on the
floor when visiting. We were never offered information, eg "today your Mum ate well/poorly". Today your Mum did/attended. Mum was admitted to the hospital without us knowing; we had written that we would prefer her not to be admitted. We were very disappointed the home would not take her back after her hospital stay. We had not realised that terminal care would not be done. We were unprepared.

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Review from Zita B (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had lived a very exciting but unsettled life, never really feeling "home". It did not take long, for the first time in her life, for her to settle into the security, reliability and kindness of Lakeside. I once asked if Malaya was her favourite place, and she looked straight at me and said
"no" here (pointing to the floor); I feel safe and loved. My heart ached with happiness. Need I say more! Thank you, Lakeside, with all my heart.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you so much, Zita, for your kind and emotional, heartfelt review. I will ensure that the staff at Lakeside and Head Office get to see your review.


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Review from Carla C (Daughter-in-law of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law was placed at Lakeside for respite care. The home has/had a covid outbreak on the unit upstairs so mum was put on the dementia unit which I ended up having to visit regularly due to the fact that she became very low in the 15 days she was there. Nobody offered drinks or did a welfare
check on my mum during my visits. We were outside in the garden on one occasion and not one member of staff made sure she had adequate fluids. We ended up drinking the cans of fizzy drinks that I’d brought her up to drink as a treat over the following days. Staff hardly engaged with the residents, only when needed and most were just sat in chairs falling asleep as there was no stimulation. I only see the activities team once and that was to give ice lollies out. Mum's water was hardly replenished or no cup to drink! Old food wasn’t removed from her room. I’ve been in care 8 years and would not recommend this service if you do want your loved one cared for.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you for taking the time to write us a review and give us a rating. It was a pleasure to care for your mother-in-law, she will be missed.


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Review from Jackie M (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad has dementia and has been a resident for 17 months, in this time I have found the service awful. On visiting his ward there was one carer on duty this is totally unacceptable on a dementia ward. No contact from home about his progress unless there was a problem despite asking for weekly on monthly
updates. His belongings constantly go missing even though they are labelled. Communication with the home is awful. He has been asked to leave because of his aggression due to dementia but I would have thought because the home deals with dementia they would be used to it. Very pleased to be moving my dad to a different care home.

Reply from Magda Burdzy, Home Manager at Lakeside Care Home

Thank you for taking the time to write us a review and give us a rating. We are sorry that you felt that we deserved such a low rating. Your father was a very popular resident here at Lakeside and he will be dearly missed by the whole team. Sadly his dementia had progressed to where Lakeside was no longer able to meet his needs as they had become nursing dementia and Lakeside care home is not registered with the Care Quality Commission for that category of care. We take feedback from our families very seriously and would have been very happy to address any of your concerns at any point over the last 17 months. We really do hope that your father settles well in his new nursing home. Regards The Home Manager.


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Review from Diana C (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lakeside since October 2016. She has received exceptional care and during the pandemic, I have been grateful to know that she is being kept safe. The staff are friendly, enthusiastic and caring and always ready to go that extra mile to ensure a comfortable and happy experience
for the residents. In the normal way, there is a wide range of activities and many of these have continued during lockdown, including recently an outside concert.

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Review from Chris M (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Never had any reason to complain. Staff are always kind and helpful.My father can be awkward sometimes but the staff are always helpful and caring his needs are met at all times. The management are friendly and approachable.

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Review from Colin N (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeside Care Home.
All the staff are angels that attend to every and any personal need 24/7.
The approach to Covid defence is compliant with current instructions, professional and consistent.
The facility is modern, well designed with all private rooms having their own private en-suites.
All floors
are even and easily accessible plus secure. Easy access to stairs and lifts.
Lounges and dining room on each level.
There is a good visual outlook with lakeside views and gardens on-site and nearby.
Affordable in comparison with the locality.
Ample parking.

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Review from Justin F (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run and kind care home with very hard working staff, amazing that service standards haven't dropped given the Covid 19 situation.
A home which genuinely cares and goes the extra mile and tries to accommodate where possible.
Good for updates, great for managing residents and relative liaison,
which wasn't easy pre-Covid let alone whilst in it.
Lakeside - hats off.

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Review from Joyce A (Friend of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to thank all of the staff looking after my sister in what was a very difficult and trying year for everyone.
We obviously couldn’t visit in the normal way, but the staff have been extremely helpful with any questions/queries we’ve had even though they are all so busy.
Thank you all for everything.

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Review from D B (Son of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff enough for their help, support and care during Mum's suffering with Covid-19. Despite the challenges, they kept us in touch with mum and informed at every stage of her final illness. This really showed how they went the extra mile.

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Review from M T (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Lakeside from March 2018 until her death in May this year. Apart from a few minor occasions, we were very happy with our choice of Lakeside for her. She was treated with kindness and dignity. Whenever there was a problem, we were contacted promptly and kept up to date with
her needs. Comments from the staff suggested to me that they understood her - and enjoyed her sense of humour, which is great. Minor issues were, for example, having to request two or three times for a haircut appointment - but, in the grand scheme of things, that wasn't important. What was important was the wonderful care given.

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Current Review Score: 9.0 (8.991)

Overview of Review Score

The Review Score of 9.0 (8.991) out of 10 for Lakeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Lakeside Care Home is calculated as follows: ( (62 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.356 Points relating to the number of positive Reviews for Lakeside Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 8 Positive Reviews ÷ 14.4 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Mar 2025

Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Magda

Magda Burdzy

Job Title: Home Manager

Joined: 2018

Since joining Lakeside in 2012 as a Care Assistant, B&M Care has supported and developed Magda's career, resulting in a number of promotions, including her most recent appointment to Home Manager in December 2018. With a degree in Photography and an NVQ Level 5 in Health & Social Care, Magda's education has encouraged her to combine theory-based practice with her passion for creativity, which ultimately encourages both her and her team, to deliver something truly unique within the home.


Frequently Asked Questions about Lakeside Care Home

What types of Care is Lakeside Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lakeside Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lakeside Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Lakeside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lakeside Care Home to the centre of Reading?

1.3 mile(s) as the crow flies, distance by road may be significantly further.