Lakeside Care Home

25 Whiteknights Road, Reading RG6 7BY
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9.0 66 Reviews
  • Lakeside Care Home, Reading
Lakeside Residential Care Home, in Reading, has been purpose-built to suit a variety of residential care needs, including for individuals with a form of dementia.

The home makes the most of the skills of a talented team, all well-qualified and up-to-date with modern care methods, supported by a company that takes pride in the quality of care achieved.

Service users receive a personalised service that aims to protect the dignity and individuality of those with care needs, repecting personal freedoms and offering access to numerous activities.

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Care Provided by Lakeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Magda Burdzy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lakeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325
  • (these prices are only a guideline, please contact Lakeside Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Lakeside Care Home Reviews (66)

Total of 66, showing 21-40
9.0

Lakeside Care Home has a Review Score of 9.0 (8.991) out of 10, based on 8 reviews in the last 2 years. Over all time Lakeside Care Home has 66 reviews.

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Review from Josie (Granddaughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, they treat the residents with kindness and respect. I love my Nan and couldn’t ask for a better home for her to live in.

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Review from Colin M (Son of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff during this difficult period. I have called on two occasions to find out how our dad is getting on. And on each call, the staff have been very helpful and gave me all the time I needed to find out how he was. They have also sent photo's of him by email. Thank you.

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Review from S P (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall view of the care that my father receives is that he is treated with respect, dignity and genuine care by all the staff at Lakeside Residential Care Home.

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Review from Jane L (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Lakeside in 2015 following a period of respite care in another home. She was suffering with dementia and had begun to wander away from home.
We were immediately struck by how relaxed she seemed following what we anticipated would be an uprooting and unsettling move. Her bedroom was
nicely decorated and furnished and she quickly settled into her new surroundings.
Two photos on her bedroom door (one from her 20’s and one more recent) helped her to recognise her bedroom.
It was the quality of staff that also stood out. She had a named key worker who stayed with her throughout her time in the home (almost five years). We had regular reviews and views were sought and acted upon. If things ever went wrong and we raised an issue it would be acted upon.
Most importantly staff RESPECTED the residents and treated them with utmost dignity. There was huge affection shown to my mother and great efforts made to meet her needs.
The care was superb at the end of life.

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Review from Brian L (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only just arrived (one week ago) but so far my mum is very happy and therefore so am I! Staff and management are all very friendly and make us feel very welcome.
The room is a good size and decor, furniture looks 'as new'.
Early days, but activities all appear excellent too.
Thank you.

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Review from Sheila B (Wife of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Lakeside for 3 weeks respite care. He has a rare neuro condition which affects mobility/balance. His condition deteriorated during his stay resulting in loss of balance and frequent falls. Manager, team leader and care staff were amazing working together to ensure his safety.
The care given to my husband was excellent, nothing was too much trouble to make him comfortable.

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Review from Alison T (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed a huge improvement at Lakeside. My mother has been resident on Floor 1 for over 4 years with very bad Alzheimers. There has been a complete revamp on her floor. Decorating, furniture and carpeting and communal area has been set out as 3 rooms. The residents look much more relaxed in a
very homely setting. The staff are friendly and caring. I used to psyche myself up to visit mum but now I look forward to it. She is much more relaxed also.

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Review from John G (Son of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is in the best place for her and is now content with her situation, thanks to the staff at Lakeside Residential Care Home.

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Review from Sandra L (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting my mother here was the hardest thing I have done. All the staff here gave the whole family full support. I am so grateful for the care given to my mother. She was encouraged to join in the activities. She loves it when I take her into the garden, which is well kept. If she does not like the
menu then another meal is cooked for her. 100% happy.

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Review from Paul H (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff to both the resident and family. Observant to resident's needs/wishes. Well updated on resident's needs. A kind and friendly team from top to bottom.

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Review from Helen T (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lakeside now for over seven years. Throughout this period, she has been treated with dignity and well cared for. I am glad that she is in such a good home.
The staff keep me informed and consult me when appropriate.

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Review from L L (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and plenty of activities. Good food and personal care re hygiene. Clean clothes etc. Such an improvement in both hers and my quality of life.

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Review from Rebecca T (Granddaughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff genuinely care and nothing seems to much trouble. My grandfather is always clean and well presented and is happy in the home. Carers have often gone above and beyond in caring for grandad and we have peace of mind that he's well cared for. Home is well presented, homely and welcoming.

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Review from Jane B (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring and know the residents by name. I'm kept informed by the staff both in person and by phone. The staff do genuinely seem to care about their residents.

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Review from Isobel R (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeside seems very clean and comfortable and the residents well cared for. What strikes me - in contrast to other care homes I have visited - is the interaction between the residents who sometimes sit in little groups chatting to each other. It is a lively residential home.

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Review from Ann W (Regular Volunteer) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited Lakeside for over 6 months+. I have always been impressed by the care, cleanliness and brilliant attitude of the staff.

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Review from Caroline C (Regular Volunteer) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, attentive and act straight away. A home is only as good as the manager leading and the staff. Excellent at Lakeside Residential Care Home the rooms are welcoming.

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Review from C N (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care on 2nd floor, especially from the team leader. Inclusive, warm atmosphere and friendly staff.

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Review from Doreen H (Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not want to live anywhere else. I enjoy the meal times, food well prepared and tasty. Staff exemplary. A choice of all activities which are enjoyable. A view of the lake is truly beautiful. A joy to live here.

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Review from C C (Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room and its facilities comfortable and there was little interference unless requested, from staff. I was never very clear about why I had come - it was my first visit. Our lives were not regimented. Meals were good and (roughly) on time. There was little that we were asked to do.

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Current Review Score: 9.0 (8.991)

Overview of Review Score

The Review Score of 9.0 (8.991) out of 10 for Lakeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Lakeside Care Home is calculated as follows: ( (62 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.356 Points relating to the number of positive Reviews for Lakeside Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 8 Positive Reviews ÷ 14.4 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Mar 2025

Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Magda

Magda Burdzy

Job Title: Home Manager

Joined: 2018

Since joining Lakeside in 2012 as a Care Assistant, B&M Care has supported and developed Magda's career, resulting in a number of promotions, including her most recent appointment to Home Manager in December 2018. With a degree in Photography and an NVQ Level 5 in Health & Social Care, Magda's education has encouraged her to combine theory-based practice with her passion for creativity, which ultimately encourages both her and her team, to deliver something truly unique within the home.