Lakeside Care Home

25 Whiteknights Road, Reading RG6 7BY
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9.0 66 Reviews
  • Lakeside Care Home, Reading
Lakeside Residential Care Home, in Reading, has been purpose-built to suit a variety of residential care needs, including for individuals with a form of dementia.

The home makes the most of the skills of a talented team, all well-qualified and up-to-date with modern care methods, supported by a company that takes pride in the quality of care achieved.

Service users receive a personalised service that aims to protect the dignity and individuality of those with care needs, repecting personal freedoms and offering access to numerous activities.

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Care Provided by Lakeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Magda Burdzy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lakeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325
  • (these prices are only a guideline, please contact Lakeside Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Lakeside Care Home Reviews (66)

Total of 66, showing 41-60
9.0

Lakeside Care Home has a Review Score of 9.0 (8.991) out of 10, based on 8 reviews in the last 2 years. Over all time Lakeside Care Home has 66 reviews.

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Review from Audrey F (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended and very glad this was the one chosen.


The entertainment is excellent. The hairdresser on premises is wonderful.


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Review from Diane M (Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints. Food and accommodation excellent. Plenty of varied activities and company and staff are very pleasant and helpful. My room has a pleasant outlook and serviced very well.

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Review from Jennifer B (Daughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that Lakeside is a wonderful care home for my Mum. However, I am very concerned that my Mum does not have a jug of water by her at all times. The jug is taken away for washing in the morning and doesn't reappear until later in the day. My Mum has told me that sometimes it doesn't come back until
2 pm. This is a real concern to me and I have mentioned it to the staff but I've not seen this sorted yet.
Will this problem be addressed? Thank you.

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Review from Michelle N (Granddaughter of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lakeside is a lovely care home. We have needed to raise some issues around room cleanliness, the menu and being given a choice, questioning a delay in attention from a Doctor and access to activities which we learned afterwards were cancelled. Staff are quick to address any issues and my Grandmother
does say that she is happy at Lakeside. For these reasons, I would recommend Lakeside.

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Review from M K (Son of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No major concerns. My mother seems to be well cared for.
A system to let us know if a letter arrives for her would be useful. It would be easy to miss an important appointment.

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Review from J R (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are sometimes not enough staff on duty which leads to insufficient care for individuals.
The food can be variable and I feel that more could be spent to provide a more interesting diet.

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Review from John N (Husband of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident since 11th June 2012.
She suffers from vascular dementia, type 2 diabetes and incontinence.
Her dementia increasingly takes the form of bad temper and threats to staff, her incontinence has recently got worse.
The staff treat her with patience and sympathy, the accommodation
is good and she appears to like the food provided.
She has recently put on weight where previously it has been controlled.
Communication between the care home and myself is not as good as it should be.

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Review from Ken M (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved her in February and was made to feel welcome straight away. The staff were very friendly and helped her to settle into her new surroundings quite quickly.
Staff are polite and communicate well with mum and the family when necessary. We are happy we chose Lakeside, they seem to provide
the correct care and support that mum needs to ensure a happy and safe environment.

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Review from M R (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been in Lakeside for 6 weeks but he is clearly safe, clean, shaven and smart at all times.
The carers are all busy, professional and caring for the residents. They are also friendly and easy to approach.
The is kept very clean and tidy and I notice that staff are keen to ensure belongings
are returned to the resident.
Overall we are very pleased with the service.

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Review from A S (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was informative and gave an up to date assessment of mum's condition and progress. Although she's been advised on a move upstairs we were given a good choice of rooms.

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Review from Colleen N (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Lakeside for less than 2 months following a rapid decline in her condition. During her short stay, she settled in really well, entertaining the wonderful carers with her stories of a colourful life. She was lovingly looked after and we, as her family looked forward to visiting
her. She was always clean, her room tidy and always well looked after. She even complimented them on their food.
Mum and ourselves were always treated with respect and compassion.
Our only regret is that she was not with the home longer.

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Review from Barbara H (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Lakeside only a short while but the care she received was excellent. The kindness and consideration were evident and they helped my Mum walk better and interact more than she had done at home, for this the family were very grateful. They were very attentive and nothing was too much trouble,
even making sure her nails were well polished and painted! The staff were so welcoming and you could just tell they really enjoyed their jobs. The whole atmosphere was friendly and comforting.

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Review from Angela D (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeside is very welcoming. The staff are outstanding and truly care about mum. We know mum is safe and well looked after and we are reassured every time we leave her. The activities at the home are outstanding - mum used to enjoy them before she deteriorated. The home has a lovely atmosphere and the
staff are very approachable.
They genuinely care about mum. We wouldn't hesitate to recommend Lakeside to anyone who needs to put their loved one in a care home.

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Review from Nicola V (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most days my father receives excellent care and support from the regular carers working at B&M Care. Sometimes I find the agency staff are not really qualified/experienced in dealing with this special group. Considering how much we pay for my dad's care I expect better quality food and some new bedding
please!
And if it's not raining take him outside.

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Review from Tracey F (Daughter of Resident) published on 20 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is in her 80's suffers from moderate dementia and has been resident here for 9 months. This is a well-run home with clean, light spacious rooms and good communal areas. Windows are often open so bad smells are limited. The staff seem very dedicated and caring and always welcome family
visitors and whilst there have been new staff members there is a core of long standing staff who hold senior positions and look after the residents very well.


Meals are good and varied, although my mother doesn't eat much, they do try to encourage her to eat and they quickly worked out she is very keen on puddings so is often offered seconds!!


There is a timetable of monthly activities including exercises, quizzes, bingo, day trips out in a mini bus to cafes and supermarkets and lots of crafting and they cater for the varied needs of the residents well. Having had experience of 3 other care homes for elderly relatives, this one is by far the best we have used and I would recommend.


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Review from A A (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my mother, she is getting a very good service.

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Review from Charlotte F (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic newly build premises with beautiful gardens. Always clean and odour free. Solid staff team who genuinely care about the residents. Very experienced manager who supports the staff and residents well. The only problem my father ever reported was he didn't like some of the meals. Doctors visit
twice weekly and district nurse daily. Chiropodist and hairdressers also visit regularly. Relatives and friends always welcome to visit and staff very good about keeping relatives updated abut the welfare of residents.

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Review from Carol J (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Lakeside a week ago. She seems to have settled down quite quickly. She enjoys her meals. The care staff which I have met all seem very pleasant.

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Review from Jane M (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over 3 years and I have no worries or concerns.

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Review from T T (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided by supportive and caring staff. Staff listen and react appropriately when I raise concerns about my father and this is reassuring.

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Current Review Score: 9.0 (8.991)

Overview of Review Score

The Review Score of 9.0 (8.991) out of 10 for Lakeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Lakeside Care Home is calculated as follows: ( (62 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.356 Points relating to the number of positive Reviews for Lakeside Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 8 Positive Reviews ÷ 14.4 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Mar 2025

Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Magda

Magda Burdzy

Job Title: Home Manager

Joined: 2018

Since joining Lakeside in 2012 as a Care Assistant, B&M Care has supported and developed Magda's career, resulting in a number of promotions, including her most recent appointment to Home Manager in December 2018. With a degree in Photography and an NVQ Level 5 in Health & Social Care, Magda's education has encouraged her to combine theory-based practice with her passion for creativity, which ultimately encourages both her and her team, to deliver something truly unique within the home.