Lakeside Care Home

25 Whiteknights Road, Reading RG6 7BY
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9.0 66 Reviews
  • Lakeside Care Home, Reading
Lakeside Residential Care Home, in Reading, has been purpose-built to suit a variety of residential care needs, including for individuals with a form of dementia.

The home makes the most of the skills of a talented team, all well-qualified and up-to-date with modern care methods, supported by a company that takes pride in the quality of care achieved.

Service users receive a personalised service that aims to protect the dignity and individuality of those with care needs, repecting personal freedoms and offering access to numerous activities.

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Care Provided by Lakeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Magda Burdzy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lakeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,225
    • Self-Funded Residential Dementia Care from £1,225
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325
  • (these prices are only a guideline, please contact Lakeside Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Lakeside Care Home Reviews (66)

Total of 66, showing 61-66
9.0

Lakeside Care Home has a Review Score of 9.0 (8.991) out of 10, based on 8 reviews in the last 2 years. Over all time Lakeside Care Home has 66 reviews.

Overall Experience

  • 40
  • 20
  • 4
  • 0
  • 2

Date Published

66
1
1
8
58

Review from E B (Daughter of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeside has a spacious, light clean and airy feel to its accommodation. Windows often open in the communal rooms we have found all staff to be friendly and approachable at all times. Nothing has been too much to ask.
Lovely facilities for families to have a cup of tea and sit in the kitchen/garden.
My
mum has no complaints regarding her care and enjoys the food.
Her only negative comment is that a lot of the other residents prefer to remain in their own rooms, so sometimes the communal rooms are not being used especially in the evenings.

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Review from Alec B (Husband of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care given to my wife who suffers from Alzheimer's in a fairly advanced state.
If I have a grievance, it is that during almost two years of my wife's caring and although everything of hers is named, she has lost 9 pairs of reading glasses several pairs of shoes, various
items of clothing including socks, tops and trousers.

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Review from Wendy S (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run residence. Always a warm welcome. Excellent staff with a very caring and understanding approach towards the residents. A very clean and modern place with great attention to detail.

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Review from J J (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is a very difficult question. The home has some wonderful staff, people that really do care, and want to give their best. However, because of the nature of the business and the fact that there is no government body to enforce higher wages for the staff the turnover is high, there are not enough
staff to really be able to make a difference to residents. Activities are virtually non-existent. Even though we are in the summer months, the staff don't take the resident out to enjoy the garden and get some fresh air. They just don't have the resources . Question! Would I want to live in a care home??

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Review from F G (Son of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round. Staff are kind and friendly.

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Review from S K (Niece of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt is well cared for at Lakeside and she likes it. She has become withdrawn since she went to Lakeside but the staff do try to involve her on a day to day basis.
It is not always possible to visit on a regular basis and it would be food to have a process for notifying us when she is low with
any toiletries or requires additional clothing. It would also be better for us if the monthly extras bill was itemised.
We aren't able to tell how many hair appointments it refers to with obtaining additional info form the home.

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Current Review Score: 9.0 (8.991)

Overview of Review Score

The Review Score of 9.0 (8.991) out of 10 for Lakeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Lakeside Care Home is calculated as follows: ( (62 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.356 Points relating to the number of positive Reviews for Lakeside Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 8 Positive Reviews ÷ 14.4 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Mar 2025

Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Magda

Magda Burdzy

Job Title: Home Manager

Joined: 2018

Since joining Lakeside in 2012 as a Care Assistant, B&M Care has supported and developed Magda's career, resulting in a number of promotions, including her most recent appointment to Home Manager in December 2018. With a degree in Photography and an NVQ Level 5 in Health & Social Care, Magda's education has encouraged her to combine theory-based practice with her passion for creativity, which ultimately encourages both her and her team, to deliver something truly unique within the home.