Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
Submit a Review
9.7 105 Reviews
  • Kentford Manor, Newmarket
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.

Show Kentford Manor on the Map

Care Provided by Kentford Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katrina Rayment (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Kentford Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kentford Manor Reviews (105)

Total of 105, showing 1-20
9.7

Kentford Manor has a Review Score of 9.7 (9.729) out of 10, based on 33 reviews in the last 2 years. Over all time Kentford Manor has 105 reviews.

Overall Experience

  • 87
  • 17
  • 0
  • 0
  • 1

Date Published

105
6
12
33
72

Review from A P (Partner of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During both the short & long 4 weeks, that my partner received End of Life Care at Kentford Manor, for me, one service provided stood out. Kentford is not like a hospice.It is a large purpose built home, in which the precious end of a person's life could easily be lost, amongst the other provision.
Upside of this, is the business can afford to employ a Customer Care manager,part of whose responsibility is supporting two way communication with family,loved ones, the service user and others. Had this person not been there to mediate, the loss of my partner would be even more difficult to face than it is. Professionally neutral, she remains extraordinarily empathic, intuitive,considerate, caring and kind. I hope she never loses her touch, as the service she provides is indispensable.I cannot thank the home enough for their gentle and inclusive welcome, ensuring that the quality of my last hours with the deceased, were as good, for both of us as possible, under the circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachael A (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with our mum's care at Kentford Manor. The team is exceptional and they have looked after the whole family at what has been a difficult time. We're so very grateful for everything they do and highly recommend their services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise P (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved to Kentford Manor just before Christmas and we couldn't be happier with their experience. Everyone has done everything possible to help them settle in and feel at home -' even providing a new 55" TV because of my mum's poor eyesight. The whole team are so friendly and responsive and
they genuinely seem to want to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy G (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I called Kentford Manor and asked them if they would be able to take my father directly from Spain. He lived in Spain and had suffered heart failure. I needed to get him back to the UK and the professional ongoing care he needed.
Kentford Manor was my saving grace. They agreed they would take him
with the information I had and would do assessments on arrival. I was exhausted and stressed and my father was in poor health due to the journey and long day.
On arrival at Kentford Manor, everyone was ready to help us. They took over the care immediately of my father and also took care of me. I was able to go home that evening knowing he was in safe hands and I could take a step back. The staff have been so kind, patient, attentive, and considerate. It's been a huge adjustment for him leaving his home and dealing with a chronic health condition.
I look back now almost a week ago and know that without the amazing staff and management at Kentford Manor things could have been so different.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As a family we relocated are beloved mum To 'Kentford Manor'. She had been impeccably cared for by the hospice but unfortunately had to be moved.
On the wishes of our mum, who was at end of life care, she asked to go into a care home as she didn't want her daughters and husband to have to care for
her at home. We as a family carried out her wishes. On looking at reviews we decided on Kentford Manor thinking this would be the best for our mum. Please do not send a loved one to the Kentford Manor for end of life care. The 'care' that our mum received was despicable and disgusting to say the least. We witnessed things that no family should have to go through and have had no apology or feedback whatsoever which we had been advised that we would receive. We are obviously taking this much further but felt a review was needed so as no-one has to go through the heartache that we went through at an already incredibly difficult time.

Reply from Samantha Debenham, Reviews Team at Kentford Manor

I would like to apologise to read of your experience for your family and mum whilst in the care of Kentford Manor. This is not to the high standards we hold ourselves to at Care UK. I am sorry to read it was heartbreaking. I understand we have now responded to your concerns and learnings have been taken to ensure improvements are made. I would like to reassure you that feedback and listening to your concerns is important to us. Please know that our thoughts are with you during this difficult time. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine B (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very smoothly organising from leaving the hospital, getting assessed and transferring to your home. Nothing is a problem, lovely friendly very welcoming and intensive care for my mum, so impressed, keep up the great work, lovely team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided it was time to move to a care home and she liked Kentford Manor straight away. The staff are all really friendly and helpful and made a big effort to make Mum feel welcome. The food is good and facilities are excellent. My mum is very happy and says she feels safe and well cared for
here. I'd highly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here have been absolutely outstanding, amazing and really very nice too. My parents have moved into a beautiful double room, together, all at very short notice and in challenging circumstances. It has been seamless, the home is exactly that, they fit right in, are very well looked after and
the whole place has a warm friendly and efficient atmosphere. Mum and Dad are happy, already looking more healthy, less worn and very comfortable, at home. The medical staff are very thorough, the food amazing and the managers are very committed, caring, friendly people. I recommend anyone who wants their parents to have a fantastic place to relax to consider our experience at Kentford as a pointer in the right direction. I am so happy to have found this gem.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N R (Daughter-in-law of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to find Kentford Manor- an absolute gem of a care home.
My in-laws were made to feel so welcome and put at ease by the wonderful staff immediately. Their suite is perfect, the staff amazing, and the home absolutely stunning - we can now relax knowing they are being very well looked
after, in their beautiful new home. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty R (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we phoned to enquire for respite the service has been fantastic and cannot fault in any way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian R (Son-in-law of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law was in need of respite care. From the first phone call to Kentford Manor everything was very well organised. There was nothing that was too much to ask for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie P (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find a care home for our dad for end-of-life care. Upon walking into Kentford Manor, we knew it was the one. We have not been disappointed. The respect, dignity and care for not only our dad, but his family has been second to none. The manager and her team are outstanding. A huge thank
you to the carers and nurses there, a nurse and a carer stood out in not only their professionalism, but caring attitude, but the whole team there are all great. A huge thank you from us for making this difficult time so much easier knowing he was safe and well cared for.

Reply from Aidah Carter, Reviews Team at Kentford Manor

Hi Julie, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise M (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the quality of care here. The carers here are very caring. They get to know the residents’ natures, and their likes and dislikes very quickly. You do feel that they love the residents and want them to be treated as they would want their own family treated. It has a warm, friendly
atmosphere and for both my mother and her family it is as if we belong to one big family here. The activities’ leaders are excellent and lead a wide variety of activities. There could perhaps be more of them for such a big home.

Reply from Samantha Debenham, Reviews Team at Kentford Manor

Thank you so much for taking the time to write your review – we’re so pleased to see your high scores and read your lovely comments, particularly about the care and team at Kentford Manor. For activities, we do have a wonderful activity team, but we feel lifestyle should be a whole home approach, so make sure that everyone can join in to help, and enjoy interacting with the residents, as part of their work day too. Of course, if there are any particular activities or trips out you feel your mother would enjoy, just let us know and we’ll be happy to help. Thank you again for your review – we really do appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A E (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kentford Manor for almost a year. The home is lovely, modern, bright and spotlessly clean. All the staff are extremely friendly, helpful and caring. There are daily activities led by co-ordinators who provide a stimulating programme of activities, Mum particularly loves the weekly
musical entertainment. Relatives are always made to feel welcome, with coffee, tea and cakes always available in the bistro. If you are looking for a safe and happy home, then Kentford Manor is the place. Mum calls her carers ‘her friends’.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We very much look forward to seeing you in the near future.
Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma D (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very concerned to find the right care home for Mum and were recommended Kentford by the hospital after Mum was having issues with falling and her mobility. We are so pleased with Kentford. Mum seems happier than she has been in years. The team are hard-working and friendly, the home feels fresh
and well-maintained. The activities for the residents planned by the staff member responsible enhance Mum's life and she loves to take part. After a difficult decision, it’s turned out for the best and nice to see her content and well looked after.

Reply from Denis Green, Reviews Team at Kentford Manor

Hi Emma, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your feedback and we look forward to seeing you again soon. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Next of Kin) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Kentford Manor and its staff welcoming and very professional, it is a clean, warm and secure place. The resident has been able to settle in well by having a comfortable and spacious room with some of her possessions around her. She enjoys taking part in the organised events. Visitors
are always made to feel at home.

Reply from Denis Green, Reviews Team at Kentford Manor

Hi David, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Once again, thank you for your feedback, and we look forward to seeing you again soon. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Son of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very high standard of care, from the nursing staff, management and reception. The only issue we had was the slow administration of our refund from head office which is clearly separate from the care aspect in the home itself.

Reply from Denis Green, Reviews Team at Kentford Manor

Hi. Thank you very much for taking the time to leave us feedback about your experience.At Kentford Manor Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have spent the last 2 days visiting my Mum here during the day. The staff are friendly, kind and professional. My mother's complex needs are being attended to very well. The food is lovely and the garden is very nice too. Thank you.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you again for your time, and we look forward to hearing from you in the future.
Many thanks the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard O (Cousin of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I attended the summer party, it was just a lovely afternoon of entertainment and fantastic food. It was uplifting to see the residents' faces light up when all the old songs were sung. The deputy manager and the team did the residents and guests proud.

Reply from Denis Green, Reviews Team at Kentford Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you in the future. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glynis B (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Kentford Manor since last November, when respite care was urgently required. Kentford's response was great. Since then she has become a permanent resident.
In truth, the staff are still getting to know my mother and her 'little ways'. Whilst she appears settled, the reintroduction
of the activities staff will be a 'quality of life' change, with something to keep her involved and entertained. Management open and listens to concerns. The home is clean and the garden accessible. I applaud all the staff and their patience, their professionalism and smiles. I hope Care UK recognise their commitment accordingly.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Kentford Manor is calculated as follows: ( (311 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 376 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Katrina

Katrina Rayment

Job Title: General Manager

I have 20 years of experience in the care industry, most recently working as a manager for a large domiciliary and complex care agency.


I joined Care UK for the opportunities it would open as one of the UK’s leading care providers.


As a manager, I think the most important part of my role is listening. It's also essential to be empathetic, able to prioritise and have a good sense of humour.


Any time I can spend talking to residents and my team is my favourite part of the day. Seeing residents and their families happy makes me feel fulfilled in my role.


When I’m not working, I enjoy singing and walking my Dalmatian.


Frequently Asked Questions about Kentford Manor

What types of Care is Kentford Manor registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kentford Manor provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kentford Manor have?

There are 88 Single Rooms.

What are the Facilities & Services at Kentford Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kentford Manor to the centre of Newmarket?

4.2 mile(s) as the crow flies, distance by road may be significantly further.