Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
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9.7 105 Reviews
  • Kentford Manor, Newmarket
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.

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Care Provided by Kentford Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katrina Rayment (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Kentford Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kentford Manor Reviews (105)

Total of 105, showing 21-40
9.7

Kentford Manor has a Review Score of 9.7 (9.729) out of 10, based on 33 reviews in the last 2 years. Over all time Kentford Manor has 105 reviews.

Overall Experience

  • 87
  • 17
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  • 1

Date Published

105
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Review from D C (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute we walked into Kentford Manor to view it for our mum to stay for respite we knew this place was special.
The atmosphere and the friendliness of the staff was incredible.
We have now been at Kentford Manor for two months as our mum decided to stay and I have to say the level of care
hasn't changed from the first day.
Management are always around to check if things are ok. The staff on the desk always welcomes us with a smile and would drop whatever she is doing to help if you need it. The carers and nurses are busying around but always have time to chat and fill you in on how the day has been for Mum.
The food is amazing, Mum says it's so fresh and tasty. Lashings of gravy and the puddings are like she used to make at home so that's very special.
Kentford Manor is clean and bright with details of care for the residents being the most important part of their day.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team


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Review from David M (Nephew of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently arrived at Kentford Manor from another residential home. The staff couldn't have been more welcoming when she arrived. She was made to feel very welcomed and at home immediately.
I have since visited on a few occasions and each time she has been much happier than in her previous home.
Other family members have also visited her and said the same things about my aunt and the home. They too were very impressed with the care she was receiving and said how well she looked.
She is looking very well, very happy and eating well.
All the staff are incredibly caring and nothing seems to be too much trouble for them.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Kirsty P (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only negative I have is when short-staffed and agency staff are on, some things are overlooked e.g. change of pads and not always around if a resident is in need of help. Since my mum has been a resident here, she has improved in all aspects of her life. She's eating three meals a day, joining in
the activities, is happier and talking. I cannot fault the staff at Kentford Manor at all.

Reply from Samantha Debenham, Reviews Team at Kentford Manor

Thank you for writing a review for us. I am glad to see Mum has made progress in all aspects after moving to Kentford Manor. However, I am sorry to hear that you feel that sometimes things are overlooked. I want to reassure you that we are never short on team members and always have enough people on hand to care for all residents safely and to our high standards day and night. There are times, such as due to unexpected colleague illness, where we may have to call on agency staff – however, we would always try to see if our own team members might be able to cover before doing this, and, if using agency staff, we always employ individuals who already know the home and residents where we can. Thank you again for your comments and excellent scores, and please don’t hesitate to speak to the manager or team at the home if you have any comments or suggestions.


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Review from N S (Son of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Kentford Manor since autumn last year and this home keeps on impressing me. Superlative. The staff are highly proficient, approachable and greet visitors and residents alike with a cheery smile. Well done.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.


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Review from Jill O (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is bedbound and does not interact as she is unsociable and does not use any of the facilities. I visit daily so am well qualified to comment on her care.
Basically, whilst I believe she has no quality of life whatsoever, and she wishes to die, the staff look after her and she is kept comfortable,
warm and fed although something of a pointless exercise.
Kentford do the job - at cost - which my sister and I do not want.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team


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Review from Sheila J (Sister of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than pleased with the care my brother has received at Kentford Manor.
Because of the nature of his illness, he gets very afraid when moved from A to B or turned whilst being given personal care. The fact that his hearing has completely gone does make him feel very vulnerable
However, if
I am there at a time when he is being nursed I have noticed an improvement because he is being reassured and is made to feel safe.
He does feel safe now he has settled and is always pleased to see the carers and nurses that have the most contact with him. Thank you to each and every one of you at Kentford Manor for the most brilliant care.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team


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Review from P B (Relative of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Kentford Manor is a pleasant one. I have no reason at all to complain about any response from staff when making any requests.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team


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Review from Craig S (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed a new care home after his care needs changed suddenly. I contacted Kentford Manor after a recommendation who answered promptly and with understanding of my father's situation. From there on they handled everything to get my father into the home. I whole home is lovely, bright and very
modern with great activities and friendly, helpful and caring staff. I am so pleased my father is in Kentford Manor as I have the peace of mind he is well cared for. Thank you for all you have done and continue to do to look after my father.

Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team


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Review from Yvonne S (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother feels safe and well cared for at Kentford Manor. The staff are very caring and treat residents with kindness and compassion. The meals are well prepared and served in a stylish dining room. A programme of activities is circulated weekly, led by two coordinators. The presence of nursing staff
is very reassuring. I feel there is a 'culture of kindness' at Kentford Manor.

Reply from Denis Green, Reviews Team at Kentford Manor

Hi Yvonne, thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.


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Review from Christine N (Daughter of Resident) published on 7 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the staff or the facilities. Mum has been made to feel so comfortable.

Reply from Denis Green, Reviews Team at Kentford Manor

Hi Christine,
Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.


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Review from F M (Sister of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Kentford Manor for just over 3 years. With the friendly support of the staff, she settled into her nicely decorated ensuite room, with direct access to the beautifully maintained garden, very quickly. She enjoys joining in with the varied outings and activities with
the group of friends she has made.

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Review from Ray E (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, clean, good nursing care, my mother is a strong willed person who knows what she wants and can be quite stubborn at times as I’m sure your staff know but the fact is they look after and manage her ways so well.

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Review from C H (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for the last 18 months since becoming too frail and forgetful to look after himself.
He is well supported by the caring staff, regularly showered and shaved and his basic needs are well catered for.
Out of choice he does not socialise, he spends most of his time in his
room but he eats well, is kept clean and his medication is properly administered.
It is comforting to know he is in a safe, secure and friendly environment

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Review from Alex E (Grandson of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have seen several care homes, and this was by far the best. The rooms are lovely and spacious, and the meals are great. Also, the staff have been very nice, and there are lots of activities. We are very happy with this care home.

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Review from Martin O (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly welcome is always waiting at reception, which sums up the whole atmosphere in this building. The staff work very hard but are always willing to have a friendly chat. Mum-in-law was a resident in her final years, so we had no hesitation in placing Mum in here when she was finding life
in her own house a bit too much. After three months here, she takes part in lots of brilliantly organised activities and has been made very welcome. Can't thank all the lovely staff at Kentford enough!

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Review from M J (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Kentford Manor for nearly three months after a fall at home and he had decided to stay long-term. He finds all the staff very friendly and helpful and enjoys the activities which are arranged for the residents most weekday mornings and afternoons (although he is the only man who
goes to these). He seems much happier than being home alone since my mother died.
However, he does think that the home is short-staffed (I daresay this is the same everywhere) as the staff are always very busy and he does not like to ask for help getting showered or dressed. He says there is plentiful food and a choice but it is not restaurant standard. He enjoys a beer with his lunchtime meal and likes to be able to give visitors a posh coffee from the machine in the bar area.
He has a new widescreen TV and a telephone landline in his sunny ground floor room. Everywhere is carpeted which makes it homely and it has a nice, well-maintained sunny garden for the residents to enjoy.

Reply from Samantha Debenham, Personal Assistant at Kentford Manor

Thank you very much for taking the time to write your review of Kentford Manor - we’re really happy that your dad is settling in well here and for your kind words about the team. I would like to take a moment to reassure you that the home is not short-staffed in any way, and we always make sure we have plenty of team members in the home to keep residents safe and supported seven days a week, 24 hours a day. All meals are prepared in-house by our chef-led team, using fresh local ingredients where available, with plenty of choice and menus planned with feedback from residents – if you, or your dad, could let us know what meals aren’t quite up to par, we will, of course, look into this. If there’s also anything he would also like added to the menu, we can discuss this too and make sure there are some of his favourites included. Thank you again, and please don’t hesitate to let us know if you have any further comments, queries or suggestions and we’ll be happy to assist.


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Review from Pamela C (Partner of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately because of my partner's Parkinson's and not being mobile he doesn't want to join in any activities or social events provided. Also has his meals etc in his room with assistance feeding. Having said this, the staff are very friendly and helpful with this problem.

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Review from C M (Daughter-in-law of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother-in-law to Kentford Manor at the end of March. It was difficult to start with because her dementia meant that she could not understand why she needed to be there and it was only because of the skill and attention of the highly experienced staff that she gradually began to settle. She
loves the food, often points out how nice her room is, and frequently participates in the many interesting activities the staff lay on for the residents. This week, she had been doing some gardening, which she very much enjoyed. She still has some way to go, but we are very impressed with the care she has received at Kentford.

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Review from G C (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the balance of professionalism, care, respect, and autonomy given to my Mum. She is looked after carefully.


All staff seem to have integrity and understanding. This can be taxed in some difficult circumstances at times but they feel like a strong and exemplary team.


The Home is proactive,

welcoming, and always clean and tidy. My Mum has engaged with many of the activities and is comfortable and content with her surroundings.


I have nothing but gratitude and huge respect for the individual staff that I see most often.


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Review from Evelyn B (Wife of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at the home for 6-months during which time he has had consistently good care. The carers know his needs and cope well with the changes in behaviour that dementia causes. I visit him daily and any concerns I have are dealt with in a professional and caring manner. The carers work
tirelessly to enable the residents to have a good quality of life and I can’t praise them enough. The highlight of my husband's day is the tasty meals which he enjoys. Thank you to all of the staff for looking after my husband.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Kentford Manor is calculated as follows: ( (311 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 376 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Katrina

Katrina Rayment

Job Title: General Manager

I have 20 years of experience in the care industry, most recently working as a manager for a large domiciliary and complex care agency.


I joined Care UK for the opportunities it would open as one of the UK’s leading care providers.


As a manager, I think the most important part of my role is listening. It's also essential to be empathetic, able to prioritise and have a good sense of humour.


Any time I can spend talking to residents and my team is my favourite part of the day. Seeing residents and their families happy makes me feel fulfilled in my role.


When I’m not working, I enjoy singing and walking my Dalmatian.