Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
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9.7 108 Reviews
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.
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Care Provided by Kentford Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katrina Rayment (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Kentford Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,625

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kentford Manor Reviews (108)

Total of 108, showing 81-100
9.7

Kentford Manor has a Review Score of 9.7 (9.732) out of 10, based on 36 reviews in the last 2 years. Over all time Kentford Manor has 108 reviews.

Overall Experience

  • 89
  • 18
  • 0
  • 0
  • 1

Date Published

108
8
15
36
72

Review from Colin S (Son of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and settled in Gracewell. She really feels at home and the staff have been excellent in looking after her. At the age of 96, she still enjoys her food and really looks forward to the excellent meals being served at Gracewell. Mum joins in with activities which we never thought
she would and looks forward to music and bingo each week. We couldn't wish for mum to be looked after any better than the care she receives. It gives us all great peace of mind to know she is safe and happy.

Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Mandy T (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely patient, kind and caring. My mum is well looked after and happy. Errol the dog is an excellent addition!

Reply from Marketing, Marketing at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Mat J (Grandson of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home.

Reply from Marketing, Digital Marketing Executive at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.


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Review from Jan W (Friend of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit usually once a month and always find the home is very clean and smells really clean too!
The staff are all very welcoming and ready to help when needed.

Reply from Lewis Sluman, Digital Marketing Executive at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.


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Review from J L (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff have responded well to my mother's changing needs.
Great care is being taken now she is non-active.
Encouraging eating and drinking with residents with dementia.

Reply from Uk Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.


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Review from J E (Wife of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming and friendly from the moment you walk in the door. The care is excellent and any settling in hiccups are resolved immediately.

Reply from Uk Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Cecilia S (Sister of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting my sister, we have always found her to be well looked after by caring staff in clean surroundings.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Kentford Team


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Review from Rodney H (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Gracewell of Kentford for several years now and has always received first class treatment. Everyone there is fantastic!! From management to cleaners. You are struck by the culture of care, bustle, enthusiasm and fun as soon as you open the door. The place is like a first class hotel!
My only complaint is I have nothing to complain about...I don't know how you do it!!

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from J H (Granddaughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than happy with the care out grandmother receives at Kentford. She is often disgruntled with the staff turnover and use of agency staff that she is unfamiliar with. We appreciate that this can't be helped but also sympathise with our grandmother as she has to cope with what she describes
as "inconsistency".
Overall, we're content that she is in the best possible place given her age and circumstances.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from D C (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being looked after excellently. She is bedridden, can not sit up on her own, and cannot do anything for herself. she has a catheter and is incontinent. The staff are so good with her; they feed her, wash her and make her laugh. I would recommend Gracewell of Kentford to anyone retired or a patient.
Management are friendly and always have a smile for us.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from G D (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great relief for the family to know mum is somewhere where she is safe, well cared for and where she enjoys her days here from too many worries.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Nicholas P (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in Gracewell of Kentford since June 2015 following the death of my father in February 2014 and the onset of vascular dementia and Alzheimer's. Gracewell of Kentford has an excellent level of care and well-being towards the residents in very clean and well-maintained surroundings.
Mother feels secure (not contained) and the staff are wonderful in their care and attitude.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from S G (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Kentford looks after my husband kindly, patiently and cheerfully at all times.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Barbara B (Niece of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of Gracewell of Kentford was a visit to view the suitability of the home for my aunt aged 94 years. It is a wonderfully kept home which can provide all of her needs. Aunt moved into Gracewell of Kentford in October 2016. Since then I have found that ALL members of staff have been
magnificent with such kindness and care to Aunt. I couldn't ask for more from ALL of your staff. MANY THANKS.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Warwick H (Son-in-law of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell has provided a haven of security and accommodation. My Mother-in-law has dementia and the onset was in January 2016.
The care home is very modern and very well furnished. I visit regularly and the staff are both capable and welcoming. The food is good and my Mother-in-law is well looked after.
Given her condition, Gracewell is an ideal home for her.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Joyce H (Wife of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exceptionally warm, comfortable and friendly care home with a happy atmosphere and friendly helpful staff. Food menus were not quite to the standard as advertised on menu boards.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from R P (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff and lots going on. Top quality care.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Simon G (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is happy - he is well looked after, being safe, warm and well-fed. He wants for nothing and we are welcome to visit to suit us. Everyone among the staff use his name and understand his needs.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Melanie L (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - wonderful staff and management.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


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Review from Anthony H (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service provider - standards must be retained.

Reply from UK Marketing, Marketing Assistant at Kentford Manor

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team


Facilities

Care / Support

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Treated with Dignity

Food & Drink

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Kentford Manor is calculated as follows: ( (337 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 410 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

News (90) & Events (0)

News

Upcoming Events

There are no upcoming events for Kentford Manor

Previous Events

Meet the Team (1)

Katrina

Katrina Rayment

Job Title: General Manager

I have 20 years of experience in the care industry, most recently working as a manager for a large domiciliary and complex care agency.

I joined Care UK for the opportunities it would open as one of the UK’s leading care providers.

As a manager, I think the most important part of my role is listening. It's also essential to be empathetic, able to prioritise and have a good sense of humour.

Any time I can spend talking to residents and my team is my favourite part of the day. Seeing residents and their families happy makes me feel fulfilled in my role.

When I’m not working, I enjoy singing and walking my Dalmatian.

... Read more