Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton WV11 1RH
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9.9 145 Reviews
  • Newcross Care Home - Avery Healthcare, Wolverhampton
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate socialising, participation in a lively activity schedule, or quiet contemplation.

All bedrooms are generously sized, featuring walk-in, en-suite showers, a DVD player and a flat-screen TV. Residents are encouraged to personalise their spaces, meticulously maintained by a dedicated housekeeper. Ground-floor rooms often have direct access to the patio, while an upper-floor balcony provides additional seating. The home warmly accommodates couples and companions, fostering shared experiences as they navigate their care journey together.

Emphasising the importance of staying connected, free Wi-Fi is accessible throughout the building for residents and visitors alike. A dedicated Facebook page keeps relatives informed about care home activities and events. Residents are even guided on using Skype for virtual connections.

Encouraging resident involvement in shaping home life cultivates a sense of shared ownership. Friends and family are invited to contribute, particularly in engaging with residents living with dementia, to help create their life stories. A rich programme of activities caters to diverse interests, promoting mental and physical well-being in the company of peers. The home features a therapy suite, café and hair salon for residents' relaxation needs.

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Care Provided by Newcross Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenna Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Newcross Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,118
    • Self-Funded Residential Dementia Care from £1,118
    • RESPITE Self-Funded Residential Care from £1,130
  • (these prices are only a guideline, please contact Newcross Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Newcross Care Home - Avery Healthcare Reviews (145)

Total of 145, showing 1-20
9.9

Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.861) out of 10, based on 41 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 145 reviews.

Overall Experience

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Review from P W (Daughter-in-law of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual the family are always happy in the knowledge that the resident is safe, secure and comfortable. Staff are always friendly and professional, they assist us in transferring the resident from the main communal lounge to the quieter room for our visit. They always respond positively to our requests
and if need be, follow then up with a telephone update.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and sharing your positive experiences of our staff.


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Review from Tina H (Daughter-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say what a lovely day we had on the 18th January celebrating Mum's 91st birthday. We had a room which the staff decorated, and we were looked after very well. Mum had a lovely time with family and also a cake. We just wanted to say thanks for the love and care she receives. We really appreciate
all you do. Thank you.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and feedback. We were so pleased to be part of Mum's special day.


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Review from Suzanne R (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom had a lovely visit from the mayoress last week.
I would like to thank all the staff who helped me organise the visit and make it a really special morning for my mom. Staff made the mayoress feel very welcome and were very happy to show her around and meet other residents.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words, comments and ratings. It was truly a lovely morning spent by all.


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Review from Jean C (Wife of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband will have been in the home 12 months this month and his care has been excellent. Nothing is too much trouble for the staff. They are friendly reassuring and professional, the home is like a 4-star hotel with lovely furnishings and decor and the residents' rooms are always clean. The home
has a lovely welcoming atmosphere due to the friendliness of the staff and my husband gets on well with them all.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words, review and ratings.


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Review from Jeanette G (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the sudden passing of my dear Mom, circumstances with Par made it too difficult to care for him alone at home. It is still so raw and heartbreaking, with the help and support of the care team the transition has been that much easier, they are absolutely amazing. The love they have shown to Par, giving
him encouragement to remain independent as much as possible. I am in awe of them (Wow). It's like one big happy family there, they are always watching and vigilant. I have never had any concerns, well done to you all and a massive heartfelt thank you from me.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you so much for this lovely review, your beautiful comments and 5* ratings. We are all one big family at Newcross Care Home.


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Review from Kris B (Grandson of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, well looked after, staff are very good with her, can't say a bad word about anything. Rooms are very clean, she's very happy every time I visit, I can leave knowing she's in good hands. Overall I am very happy with Newcross Care Home.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words, 5-star ratings and comments.


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Review from Sarina B (Granddaughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan receives excellent care, all the staff are amazing and always so kind to her. She always tells me how lovely the food is.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and I will pass on the food comments to our head chef.


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Review from David G (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a pleasant environment, bright and clean. The staff are always pleasant and welcoming. There are always lots of activities for the residents.

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Review from P C (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very welcoming, they make you feel at home. They let you know if there are concerns or if things are needed for Mom. Mom loves it there. I want to move in myself. Thank you all you all do a great job.

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Review from Jayne W (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home in my opinion it's the loveliest around this area. Staff are lovely, helpful and caring. Any information about the resident is communicated immediately. Atmosphere is very good. Cleanliness is perfect and the cleaners work hard to achieve this.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely comments and ratings for Newcross Care Home.


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Review from Joanna G (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Cross Care Home is a wonderful caring team that definitely go above and beyond in many ways. My lovely mom has been there for 20 months and we feel that she has gained another family, they are so loving and caring towards her that it really does put your mind at rest. Thank you.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely comments and ratings for Newcross.


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Review from Louise H (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident at Newcross Care home for almost 12 months. The staff have been wonderful... very caring, warm-hearted and professional. I have visited many care homes and Newcross was the only place I visited that had 'a heart,' and felt homely, as well as comfortable. Mom enjoys being in
company and very much appreciates the activities... especially the keep fit and the occasional outings.
The home is very well maintained, spotlessly clean, and the food is great.
I can't thank the manager and the team enough for the kindness and support they give to Mom and to us.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review, comments and ratings on our home. I will share this with our team.


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Review from Alison M (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My li'l mom has been with Newcross for just under a year now, after being diagnosed with mixed dementia. It was such a tough decision to make, but her downturn was so quick and it was heartbreaking to see her go through so much turmoil... But, after meeting some of the wonderful staff and viewing the
home itself, it gave us hope that she could be safe and comfortable again. Newcross is exceptional and more like a hotel than a home! Everyone there is fabulous! The medical staff, activities, catering, housekeeping, reception, maintenance and those who also come in to bring extra normality, such as exercise classes, singers, hairdressers, chiropody, etc. All goes into the great attention and detail of Mom's care, but also gives her the freedom to be herself. Mom still has her ups and downs, that this horrible incurable disease brings, but she certainly has a lot more 'ups' these days and it's due to the security and care that she is being shown at Newcross. So, a massive thank you from me!

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Review from Terry T (Son of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been a resident at Newcross Care home in Wolverhampton since May 2023. We cannot thank the staff enough for encouraging Dad to laugh again, to be a part of things again. Every day they have something going on to keep their residents happy. The care at Newcross is second to none, Dad was
withdrawn and unhappy since we lost Mum but now it's as if he has a new lease of life.
Thank you all at Newcross Care Home for being Dad's guardian angels.

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Review from Helen W (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Newcross Care Home for two and a half years. The care is wonderful, the staff dedicated and professional and the manager is a calm, reassuring presence who is totally across every detail.
Dad absolutely loves living there and my sister and I have peace of mind. It’s wonderful
that in his sunset years, he is cared for and loved by all those around him, just yards from a major hospital. I’m so glad we chose Newcross Care Home.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words and ratings. I will share your feedback with our staff.


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Review from Dave P (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with you for about 5 years and her care has been consistently excellent. The staff are all welcoming, efficient, patient and caring in what they do. Mum is settled there and knows how well she is treated. The staff are always cheerful and approachable. Nothing appears to be too much trouble.
The entertainment is varied and interesting and its always a pleasure to visit.
In short, the whole place is excellent. The only observation is that the CQC rating is Good. I would have thought it was Outstanding.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely words and ratings. I will share your feedback with our staff.


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Review from J G (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom became a resident at Newcross Care Home following a fall at home and admission to the hospital. On our first contact with two members of staff, we were offered excellent support and understanding in what was an emotional and stressful time for us. We cannot thank all the staff enough for the
wonderful care Mom has received since her admission 6 weeks ago. She has made such good progress. The reception staff, housekeepers, maintenance (who put the adjustable bed in mom's room) catering staff and all the amazing dedicated, professional team of carers make Newcross Care Home a 5-star care home.
Our auntie received care here in 2017 for 2 years and many of the care staff that looked after her, are still there and now caring for our mom, which we think speaks volumes about a wonderful and dedicated team.
Thanks to everyone involved in Mom's care.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review, caring words and ratings.
We are so happy that you felt supported from day one to now.


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Review from M T (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care that Mom receives. If I have any concerns, they are dealt with quickly and satisfactorily. The staff are very caring and approachable. Relatives are invited to relative meetings, where you can have your say and therefore feel involved.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and ratings. I will share your review with our staff


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Review from Hannah D (Granddaughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff make my nan feel part of the family, always very welcoming to us visiting and allowing us to be part of activities, glad we chose this place for my nan, she is so settled and knows the staff very well, this makes me and the rest of my family very comforted that we can safely say she's looked
after.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review ratings. I will share your review with the team.


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Review from Sharon C (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Christmas day me, my daughter and my mom had Christmas lunch at Newcross Care Home. The home kindly said it was okay for us to do this so we could spend time with my dad. The staff as always were very welcoming and helpful and the meal was delicious. My whole experience at Newcross Care Home has
been excellent. Nothing is too much for the staff, they are always friendly, kind, caring and professional. Happy New Year to you all and thank you.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and ratings for our home.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (428 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 490 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Jenna

Jenna Hughes

Job Title: Home Manager

Joined: 2017

Hello, my name is Jenna, and I am the home manager here at Newcross Care Home.


I joined Newcross in 2017 and have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.


I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.


Within my career, I have been lucky enough to meet many residents with all amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where he began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.


Avery Healthcare, owners of Newcross, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.


I look forward to welcoming you to Newcross Care Home.


Wendy

Wendy Harris

Job Title: Home Administrator

Joined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.


Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.


Wendy has worked in the care sector for 9 years.


Judith

Judith Powell

Job Title: Head Chef

Joined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.


Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.


Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.


Jamie

Jamie Skitt

Job Title: Maintenance Operative

Joined: 2022

Jamie has a good knowledge of buildings and maintenance as he has been involved in the building trade for over 25 years. As a builder/bricklayer, he has achieved a level 2 and 3 Diploma in Construction.


Olivia

Olivia Harris

Job Title: Team Leader

Joined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.


Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.


Frequently Asked Questions about Newcross Care Home - Avery Healthcare

What types of Care is Newcross Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newcross Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Newcross Care Home - Avery Healthcare have?

There are 56 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Newcross Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newcross Care Home - Avery Healthcare to the centre of Wolverhampton?

1.7 mile(s) as the crow flies, distance by road may be significantly further.