Newcross Care Home - Avery Healthcare

378 Prestwood Road, Wolverhampton WV11 1RH
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9.9 145 Reviews
  • Newcross Care Home - Avery Healthcare, Wolverhampton
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides considerate residential, respite and dementia care tailored to individual needs.

The architectural focal point of the building is its dome, adorned with art created by local students in collaboration with the renowned sculptor Michael Scheuermann. Numerous lounges facilitate socialising, participation in a lively activity schedule, or quiet contemplation.

All bedrooms are generously sized, featuring walk-in, en-suite showers, a DVD player and a flat-screen TV. Residents are encouraged to personalise their spaces, meticulously maintained by a dedicated housekeeper. Ground-floor rooms often have direct access to the patio, while an upper-floor balcony provides additional seating. The home warmly accommodates couples and companions, fostering shared experiences as they navigate their care journey together.

Emphasising the importance of staying connected, free Wi-Fi is accessible throughout the building for residents and visitors alike. A dedicated Facebook page keeps relatives informed about care home activities and events. Residents are even guided on using Skype for virtual connections.

Encouraging resident involvement in shaping home life cultivates a sense of shared ownership. Friends and family are invited to contribute, particularly in engaging with residents living with dementia, to help create their life stories. A rich programme of activities caters to diverse interests, promoting mental and physical well-being in the company of peers. The home features a therapy suite, café and hair salon for residents' relaxation needs.

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Care Provided by Newcross Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenna Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Newcross Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,118
    • Self-Funded Residential Dementia Care from £1,118
    • RESPITE Self-Funded Residential Care from £1,130
  • (these prices are only a guideline, please contact Newcross Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Newcross Care Home - Avery Healthcare Reviews (145)

Total of 145, showing 21-40
9.9

Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.861) out of 10, based on 41 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 145 reviews.

Overall Experience

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Review from S B (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad always receives excellent care. Every member of the team goes the extra mile to ensure he is well looked after. The food is excellent, always a selection on the menu. There are numerous activities to keep the residents entertained. The home manager and her team are always approachable and ready
to answer any questions relatives may have.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and ratings. Everyone in the home strives to promote quality of care.


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Review from Jacqui A (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 18 months now. The care given to Mum has been excellent, with plenty of opportunities to participate in activities, and even though Mum isn’t keen, she is still encouraged. Communication is very good, with plenty of opportunities to raise any issues or concerns. We know Mum
is safe and well cared for, which allows for peace of mind. Thank you to the staff for making what has been a difficult and emotional transition easier.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review and ratings of our home.


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Review from S S (Resident) assisted by family/friend published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would enjoy more organised out with other residents.
I enjoy the quiz, the singers and doing exercises with staff once a week.

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Review from Gaynor B (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and manager of Newcross Care Home have been great with my mom since she came here. She broke her hip last year and within a few weeks of being in hospital and coming back to the home, she was up and got more mobile as the weeks went by and you would never know she had had a broken hip to see
her now. This was down to the dedication of the staff here and I am eternally grateful. She is always happy and singing and visiting her is always a lovely, positive experience, nothing is too much trouble for the staff, who are always happy to help. Thank you.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review, comments and rating.


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Review from F S (Niece of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the care my aunty receives. Her annual review was informative, thorough and well presented. Maintenance deserves a special mention. Problems with her wheelchair were resolved immediately. The introduction of new residents to the home has had a positive effect on Aunty's wellbeing.
Integration of all in activities has been very positive. A special mention goes to the hairdresser who is a breath of fresh air. Mental well being is enhanced by her positive, fun and lively interaction with the ladies.

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Review from J A (Niece of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt seems really settled and happy, looking forward to the Christmas festivities (enjoyed puss in boots yesterday). Staff are friendly and welcoming. Brilliant receptionist. Excellent hairdresser who chats away to Aunty whilst attending to her. Excellent that we can visit without needing to make
an appointment. Maintenance man brilliant, last week fixed Auntie's wheelchair within minutes. Lounges and dining room excellent. Have noticed Aunty is more talkative, the impact of new residents has had a positive impact on Auntie's social abilities. Well done Newcross. A*.

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Review from Martin H (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continues to be good care, responsive to any current resident needs, with weekly access to the same, helpful GP, useful care review meetings and residents and relatives meetings are held periodically. Well-trained, caring staff, with good structure. Good number of activities, run by dedicated in-house
staff and external providers.

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Review from Roy P (Nephew of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care goes beyond what I ever expected. My uncle always says how attentive the staff are, always willing to help and support him. The room he is in is very spacious and well maintained, enjoying the benefit of a well equipped en-suite. The meals always look appetising and well balanced.
They keep the residence well entertained with various activities.

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Review from F G (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For two years I had been trying to live alone after my husband died suddenly from cancer. I resisted the prospect of living in a care home, following many reports of poor standard in such places. Following a period of respite in Newcross, I decided to stay. The manager and staff were very supportive
and available to talk through my options. They understood my reluctance to make the decision which meant a major upheaval in my life.

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Review from Sarah S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is more than a care home, it's a community! My father was an emergency addition to the care system, we didn't see it coming. He was in hospital for several weeks whilst a place was found and he was placed in a terrible care facility as a temporary measure. His social worker eventually looked for
a more permanent home for him and his needs. Newcross Care Home was suggested and a showing was booked (we didn't get this choice as his family with the last place). We were personally shown round and all questions answered. I couldn't believe the feel of the place as soon as you walk in. It's spotlessly clean, smells amazing and honestly feels like a hotel. The staff go above and beyond with my father, also with ourselves as family. Nothing is too big or too small. The rooms are brilliant, communication is excellent and the facilities are second to none. I cannot believe this is a care home! There isn't a staff member we haven't taken fondly to! Five stars in our opinion.

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Review from A C (Great-Nephew of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care upon arrival and since. Team work very good and the place is more like a hotel than a home. Everything about the staff and facilities filled me with confidence that my aunt was in a good place and that she would be happy.

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Review from A L (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother attended firstly on respite, then became a permanent resident, the staff are friendly and helpful, my mother has settled in well and made lots of friends. It has provided a safe place and allowed my mother to get the support she required and to join in activities to keep her mind active. Well
done Newcross.

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Review from Julie C (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Newcross Care Home for 17 months. As a family, we are very happy with the care she receives and the interaction of staff with her and with us. We appreciate the relatives meetings and care review meetings. Any issues we have raised have been listened to and dealt with in a timely
manner.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely review. Your feedback is truly invaluable to us. Best wishes.


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Review from Rebecca J (Granddaughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at Newcross Care Home for 10 days of respite. We couldn't have been happier with the service they provided. She absolutely loved her time there. She joined in with all the activities and said she made lots of friends with the residents. Thank you to all the staff who were so welcoming
and caring towards my nan. We will definitely choose Newcross Care Home for respite again.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for the lovely and amazing feedback. Nan enjoyed getting involved with all and meeting new people. She is quite a character and made us laugh so much. We look forward to seeing her again soon.


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Review from Mary P (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom came to Newcross in October 2022, we visited many care homes and Newcross blew them out of the water. Our mom loves the care home and especially the staff. She has been ill a couple of times to do with her illness and the staff have been so attentive and caring towards her. We want to thank
Newcross for everything they do for Mom.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for your lovely comments and review. Our team really do fantastic work in ensuring excellent, quality care is provided to all.


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Review from S L (Daughter-in-law of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law moved in about a month ago and has settled in really quickly. She feels safe and well cared for. As a family, we are really pleased with the level of care given to her and feel confident that she is well looked after at all times. Her health and well-being have improved greatly and
she looks happier and healthier in herself.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for this lovely review. I am so pleased that she has settled in well as I am sure she is too.


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Review from H E (Resident) assisted by family/friend published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After some hesitancy to use a care home for respite care whilst the family were away, I am very glad to have made the decision to stay at Newcross Care Home. I have felt welcomed, comfortable, listened to and respected and have enjoyed the company I had there. I would recommend this home to anybody
and am looking forward to an opportunity to visit and stay again!

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for this lovely review. We are very happy that you enjoyed your respite stay here and we hope to see you again soon.


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Review from G H (Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has truly been shown so much affection and care since his admission. Unfortunately, a few months ago, he also lost his wife and the staff and management were so supportive. The staff are lovely and the manager is smiling every time I visit him. Truly an amazing place. Thank you all

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Review from A K (Ex Family Member) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely perfect place, the staff are helpful and friendly. Residents are taken care of very well, couldn't ask for a better place for the residents. They go above and beyond to help the residents, top place!

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you so much for your kind words and the amazing ratings.


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Review from L L (Niece of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve always found everyone at the home to be welcoming and friendly. The facilities are good and the rooms are very pleasant.
I’ve heard the carers with my uncle when they don’t know I’m waiting to enter and they sound kind and patient.
My siblings call from the USA and the staff are happy to take
the phone for my uncle to speak to them.
Thank you for caring.

Reply from Jenna Hughes, Manager at Newcross Care Home - Avery Healthcare

Thank you for this lovely review. We are very proud of our home and strive to provide the best service and care.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (428 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 490 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (5)

Jenna

Jenna Hughes

Job Title: Home Manager

Joined: 2017

Hello, my name is Jenna, and I am the home manager here at Newcross Care Home.


I joined Newcross in 2017 and have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.


I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.


Within my career, I have been lucky enough to meet many residents with all amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where he began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.


Avery Healthcare, owners of Newcross, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.


I look forward to welcoming you to Newcross Care Home.


Wendy

Wendy Harris

Job Title: Home Administrator

Joined: 2017

Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.


Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.


Wendy has worked in the care sector for 9 years.


Judith

Judith Powell

Job Title: Head Chef

Joined: 2012

Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.


Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.


Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.


Jamie

Jamie Skitt

Job Title: Maintenance Operative

Joined: 2022

Jamie has a good knowledge of buildings and maintenance as he has been involved in the building trade for over 25 years. As a builder/bricklayer, he has achieved a level 2 and 3 Diploma in Construction.


Olivia

Olivia Harris

Job Title: Team Leader

Joined: 2017

Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.


Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.