Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.861) out of 10, based on 41 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 145 reviews.
Review from R H (Son of Resident) published on 10 March 2022
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Overall Experience
5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking time to review Newcross Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel
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Review from A M (Friend of Resident) published on 7 March 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. Best wishes.
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Review from C C (Daughter of Resident) published on 9 February 2022
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4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are touched that you were able to witness the compassion and care our dedicated staff team continued to provide during the Covid-19 pandemic and how well they adapted to the ongoing challenges. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.
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Review from M C (Son of Resident) published on 4 February 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily in order to provide an excellent level of care. It is a true pleasure to have your mum living with us as part of our loving, caring community. Best wishes, Rachel.
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Review from J A (Son of Resident) published on 2 February 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear how happy you are with our home, and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. Kind regards, Rachel.
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Review from T P (Son of Resident) published on 28 January 2022
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Overall Experience
4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear that your mother is happy and settled, in the loving care community that we create. Best wishes, Rachel.
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Review from B P (Friend of Resident) published on 25 January 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your amazing 5-star rating. We are delighted to hear that your friend is happy and settled in the loving care community that we create. I will be sure to pass your kind words on to the rest of the team. Best wishes.
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Review from C H (Sister-in-law of Resident) published on 5 November 2021
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Overall Experience
4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the team.
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Review from J L (Daughter of Resident) published on 22 October 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear that your mom is happy and settled living in the loving care community that we create, giving you and your family the peace of mind you deserve. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the staff team.
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Review from K S (Son of Resident) published on 14 July 2021
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. It is a true pleasure to have your mother as part of our loving care community. It is our number one priority to ensure that each resident receives an exceptional level of care, and we are delighted to hear how well she has settled into her new home. Best Wishes.
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Review from W M (Sister of Resident) published on 13 July 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. Our highly trained staff team make it their priority to deliver an exceptional level of care to all residents whilst creating a safe and fun environment they live within. Visiting is always encouraged and we look forward to seeing you next time.
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Review from Hilary H (Daughter of Resident) published on 8 July 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your 5-star review. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, giving you and your family the peace of mind you deserve.
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Review from S C (Son of Resident) published on 8 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. Our highly trained staff team go above the standards to deliver an exceptional level of care whilst creating a loving care community that our residents live within. It is a true pleasure to have your mother living with us. Best wishes.
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Review from Julie S (Daughter of Resident) published on 25 June 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your kind feedback. Our highly trained staff team go above and beyond the standards each day to provide a safe, loving care community for all our residents. It is a true pleasure to have your father stay with us. Best wishes
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Review from Gillian G (Daughter of Resident) published on 25 June 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Now that the government restrictions are beginning to ease, we look forward to welcoming you back to our home for regular safe visiting. Best wishes
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Review from Michael H (Brother of Resident) published on 22 June 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are so delighted to hear that your sister feels safe and secure in the loving community that we create, giving you and your family peace of mind. It is a true pleasure to have her stay with us. Now that restrictions have eased, we look forward to welcoming you back into the home for more regular safe visits.
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Review from John J (Brother of Resident) published on 22 June 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. Your feedback is truly invaluable to us and our staff team who go above the standards each day to provide a safe, loving care community for all our residents. Best wishes.
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Review from Paul A (Son of Resident) published on 22 June 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear how satisfied you are with our home and that your parents have quickly settled into their new surroundings, giving you and your family peace of mind. Our highly trained staff team do a fantastic job in creating a warm and welcoming environment for all our residents and their loved ones. As we enter the warmer months we will certainly be spending lots of time in the gardens with plenty of outdoor activities taking place or simply soaking up the sun with an ice cream or two. Best wishes.
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Review from P W (Son of Resident) published on 22 June 2021
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5.0 out of 5
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Review from Freda B (Resident) published on 18 June 2021
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Overall Experience
5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards on a daily basis in order to provide an exceptional level of care to all our residents. It is a pleasure to have you stay with us in the loving community that we create. Best wishes.
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The Review Score of 9.9 (9.861) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.861 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (428 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 490 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jul 2019
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Job Title: Home Manager
Joined: 2017
Hello, my name is Jenna, and I am the home manager here at Newcross Care Home.
I joined Newcross in 2017 and have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with all amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where he began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Newcross, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Newcross Care Home.
Job Title: Home Administrator
Joined: 2017
Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.
Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.
Wendy has worked in the care sector for 9 years.
Job Title: Head Chef
Joined: 2012
Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.
Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.
Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.
Job Title: Maintenance Operative
Joined: 2022
Jamie has a good knowledge of buildings and maintenance as he has been involved in the building trade for over 25 years. As a builder/bricklayer, he has achieved a level 2 and 3 Diploma in Construction.
Job Title: Team Leader
Joined: 2017
Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.
Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.
