Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.861) out of 10, based on 41 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 145 reviews.
Review from Gwendoline P (Resident) published on 18 June 2021
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Overall Experience
5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents. It is a true pleasure to have you living with us in the loving community that we create. Best wishes.
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Review from Sandra W (Sister of Resident) published on 17 June 2021
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. It is great to hear such positive feedback about our staff. We look forward to when you can safely visit our home internally and enjoy our facilities. You are more than welcome to visit again any time soon. Best Wishes
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Review from L L (Daughter of Resident) published on 17 June 2021
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for reviewing Newcross Care Home. We are delighted to hear positive feedback about our home. Our highly trained staff team do a fantastic job at creating a warm and welcoming community, whilst delivering an exceptional level of care for all residents, and we are glad to know that this gave you the peace of mind you deserve. Best Wishes
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Review from Patricia F (Sister of Resident) published on 17 June 2021
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are so pleased to hear how satisfied you are with our home. It is a pleasure to have your sister live with us here. Best Wishes
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Review from G F (Son of Resident) published on 17 June 2021
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear how well your mother has settled into her new home here and how happy she is living in our loving care community. Our staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. We look forward to seeing you on your next visit. Best Wishes
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Review from G Z (Daughter of Resident) published on 17 June 2021
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Overall Experience
4.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for reviewing Newcross Care Home. We are delighted to hear how well your mother has settled into her new home here and to hear such positive feedback about our staff team. You and your family are welcome for safe regular visiting any time and we look forward to seeing you on your next visit. Best Wishes
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Review from Jean G (Resident) published on 17 May 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are delighted to hear how satisfied you are with our home, and that you enjoy the nutritious food we have on offer each day. It is a true pleasure to have you living with us in the loving community that we create. Best wishes.
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Review from Maureen M (Resident) published on 17 May 2021
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4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your lovely feedback. We are so delighted to hear how satisfied you are with our home, it is not unsurprising that you have been able to make many companionships in the welcoming/social atmosphere our residents and staff create. Best wishes.
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Review from D B (Resident) published on 17 May 2021
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Overall Experience
4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your kind words. We are delighted to hear that you feel happy and comfortable living here in the loving community that we create. Best wishes.
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Review from Judith H (Resident) published on 11 May 2021
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4.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. It is great to hear that you have settled in well and are enjoying living here at Newcross. It is a pleasure to have you as part of our loving care community. Best Wishes, Ryan.
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Review from Dinah W (Resident) published on 11 May 2021
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4.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. It is great to hear that you have settled in well and are enjoying living here at Newcross. It is a pleasure to have you as part of our loving care community. Best Wishes, Ryan.
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Review from Dorothy Q (Resident) published on 11 May 2021
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. We are so delighted to hear how satisfied you with our home and it is a pleasure to have you as part of our loving care community. Best Wishes, Ryan.
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Review from S B (Daughter of Resident) published on 27 April 2021
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home. Your feedback is truly invaluable to us, and our staff team are delighted to hear how satisfied you are with your visit to the home and the exceptional level of care provided to all of our residents. Our housekeeping team take great pleasure in providing a clean, safe environment for our residents to live in.
Best wishes, Rachel.
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Review from Joan R (Daughter of Resident) published on 24 November 2020
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Newcross Care Home - Avery Healthcare
Thank you for taking the time to review Newcross Care Home and for your lovely feedback. It is wonderful to hear how satisfied you are with our home and the care that they have provided. I will be sure to pass on your positive feedback to our staff team. Best wishes, Rachel.
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Review from Jayne C (Daughter of Resident) published on 30 October 2020
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Newcross Care Home - Avery Healthcare
Hi Jayne, thank you for reviewing Newcross Care Home. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best Wishes.
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Review from D P (Son of Resident) published on 30 July 2020
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5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Newcross Care Home - Avery Healthcare
Thank you very much for these kind and heartfelt words.
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Review from K G (Niece of Resident) published on 9 April 2020
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5.0 out of 5
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Review from S T (Niece of Resident) published on 30 March 2020
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5.0 out of 5
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Review from Dawn R (Daughter of Resident) published on 1 July 2019
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5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Newcross Care Home - Avery Healthcare
Thank you for your lovely comments
Bev Aldridge
Manager
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Review from John W (Resident) published on 1 July 2019
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Overall Experience
5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Newcross Care Home - Avery Healthcare
Thank you for your review glad you enjoyed your stay.
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The Review Score of 9.9 (9.861) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.861 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (428 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 490 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jul 2019
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Job Title: Home Manager
Joined: 2017
Hello, my name is Jenna, and I am the home manager here at Newcross Care Home.
I joined Newcross in 2017 and have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with all amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where he began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Newcross, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Newcross Care Home.
Job Title: Home Administrator
Joined: 2017
Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.
Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.
Wendy has worked in the care sector for 9 years.
Job Title: Head Chef
Joined: 2012
Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.
Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.
Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.
Job Title: Maintenance Operative
Joined: 2022
Jamie has a good knowledge of buildings and maintenance as he has been involved in the building trade for over 25 years. As a builder/bricklayer, he has achieved a level 2 and 3 Diploma in Construction.
Job Title: Team Leader
Joined: 2017
Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.
Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.
