Newcross Care Home - Avery Healthcare has a Review Score of 9.9 (9.861) out of 10, based on 41 reviews in the last 2 years. Over all time Newcross Care Home - Avery Healthcare has 145 reviews.
Review from Neil D (Son of Resident) published on 5 December 2017
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Overall Experience
5.0 out of 5
She is blossoming in the friendly atmosphere and cannot speak highly enough of all aspects of the home.
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Review from C D G (Resident) published on 27 November 2017
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5.0 out of 5
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Review from J G (Niece of Resident) published on 23 November 2017
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5.0 out of 5
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Review from Roger J (Son of Resident) published on 14 November 2017
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Overall Experience
2.0 out of 5
On early inspection of this care home, it was modern, clean and staff very helpful and friendly, so we felt it was the right place to leave our mother for one week. But that was not the case and we will definitely not be using this service again.
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Review from Arthur P (Son-in-law of Resident) published on 7 November 2017
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5.0 out of 5
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Review from Allan W (Respite Resident) published on 26 September 2017
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5.0 out of 5
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Review from S F (Daughter of Resident) published on 26 September 2017
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5.0 out of 5
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Review from Rita S (Sister of Resident) published on 5 September 2017
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5.0 out of 5
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Review from J L (Daughter of Resident) published on 29 August 2017
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5.0 out of 5
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Review from Ann H (Daughter of Resident) published on 29 August 2017
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5.0 out of 5
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Review from M H (Son-in-law of Resident) published on 2 May 2017
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Overall Experience
5.0 out of 5
New Cross is a very special place where the overall care experience is excellent, and relatives can relax knowing
Staff are kind, caring, friendly and also approachable.
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Review from T C (Son of Resident) published on 4 October 2016
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5.0 out of 5
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Review from K R (Daughter of Resident) published on 12 August 2016
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4.0 out of 5
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Review from Graham (Son of Resident) published on 10 August 2016
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4.0 out of 5
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Review from Maureen F (Daughter of Resident) published on 10 August 2016
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4.0 out of 5
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Review from Carol H (Daughter of Resident) published on 21 July 2016
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5.0 out of 5
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Review from Alan K (Nephew of Resident) published on 15 July 2016
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5.0 out of 5
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Review from B J (Regular Volunteer) published on 31 March 2016
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5.0 out of 5
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Review from Susan A (Daughter of Resident) published on 18 March 2016
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5.0 out of 5
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Review from Keith (Son of Resident) published on 10 March 2016
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5.0 out of 5
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The Review Score of 9.9 (9.861) out of 10 for Newcross Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.861 for Newcross Care Home - Avery Healthcare is calculated as follows: ( (428 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 490 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Newcross Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jul 2019
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Job Title: Home Manager
Joined: 2017
Hello, my name is Jenna, and I am the home manager here at Newcross Care Home.
I joined Newcross in 2017 and have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with all amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where he began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Newcross, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Newcross Care Home.
Job Title: Home Administrator
Joined: 2017
Wendy has been working within the Administration sector since leaving school so has many years of experience within the office environment.
Wendy ensures all service user financial accounts are well managed, and also deals with personnel and payroll.
Wendy has worked in the care sector for 9 years.
Job Title: Head Chef
Joined: 2012
Judith started a career in Catering after obtaining her City and Guilds qualification at Birmingham College of Food and Domestic Art.
Judith has a vast knowledge of catering in various environments. Since her commencement with Avery, she has been more passionate about making a difference to our residents by providing them with the best quality and nutritional dishes.
Judith has since achieved the National Care Award of Care Home Chef of the Year in 2015.
Job Title: Maintenance Operative
Joined: 2022
Jamie has a good knowledge of buildings and maintenance as he has been involved in the building trade for over 25 years. As a builder/bricklayer, he has achieved a level 2 and 3 Diploma in Construction.
Job Title: Team Leader
Joined: 2017
Olivia has been working in care since the age of 17. During her time, she has completed an NVQ level 2 and 3 Qualification in Health and Social care and has recently completed her level 4 in Leadership and Management.
Her passion for her role is seeing the residents happy, fulfilling their needs and wishes and promoting a good quality of life.
