Neem Tree Care Centre

118 Oldfield Lane South, Greenford UB6 9JX
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9.7 27 Reviews
  • Neem Tree Care Centre, Greenford
Neem Tree is a modern, purpose built care centre, offering elderly nursing and dementia care. It is situated in Greenford, Middlesex, with easy access to the boroughs of Ealing, Brent, Harrow and Hounslow. They also have a dedicated Asian Care wing. Neem Tree has been thoughtfully designed and tastefully decorated so as to meet the needs of resident groups. All rooms are single rooms with en-suite shower facilities. Each room is fully furnished and has a telephone point, a nurse call-bell and its own flat screen TV. Each of the three floors has its own comfortable lounges and dining areas where residents can relax. They are also a place to socialise, watch television or entertain guests. In addition, they have a quiet lounge, media room and a hairdressing salon. For nursing clients they provide state of the art profiling beds and where required can install ceiling hoists.

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Care Provided by Neem Tree Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hansa Menon/Jane Kabue (Manager)
  • Admission Criteria
    • We also have an Asian/Indian Wing
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 4

Funding & Fees Guide for Neem Tree Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,450
    • Self-Funded Residential Dementia Care £1,450 – £1,495
    • Self-Funded Nursing Care £1,600 – £1,650
    • Self-Funded Nursing Dementia Care £1,650 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,550
    • RESPITE Self-Funded Nursing Care £1,650 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,800

  • Hairdressing, Chiropody are excluded from the weekly fee.
    There may be an element of a third party contribution if the local authority is unable to pay our total weekly fee.
  • (these prices are only a guideline, please contact Neem Tree Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Neem Tree Care Centre Reviews (27)

Total of 27, showing 1-20
9.7

Neem Tree Care Centre has a Review Score of 9.7 (9.662) out of 10, based on 13 reviews in the last 2 years. Over all time Neem Tree Care Centre has 27 reviews.

Overall Experience

  • 18
  • 9
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Date Published

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Review from D D (Brother-in-law of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law has been a resident at Neem Tree for over 18 months.
She is looked after very well. The staff are always smiling and know her needs. They respect that she likes her own privacy and her room always looks very clean and tidy.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your valuable feedback which we will pass on to the team.


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Review from M K (Husband of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to see my wife 7 days a week. The service here is very good. The staff are very helpful. I can approach management without any problem.

Reply from Meera Shah, Director at Neem Tree Care Centre

We are thrilled with your feedback. We will pass on your comments to the team. Thank you very much.


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Review from G B (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Neem Tree staff are really lovely and helpful. It seems the home is generally run well by the team. Although there are always improvements which can be made such as increasing staff potentially, as anywhere, the running of the home seems to be well managed. The place is kept clean and maintained well.
My mother has been resident here since January this year after I had struggled to look after her at home for some time. I've been able to get on with my life and work feeling assured she is taken care of well here.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your comments which we will pass onto the team. We do try to continuously improve so we are grateful for your feedback.


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Review from Harsha R (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My almost 92-year-old dad has been a resident at Neem Tree for just over two years now. He has dementia and is now not able to walk at all. All the staff at Neem Tree have been very supportive especially when I have had any concerns regarding Dad's care. They provide different kinds of vegetarian Asian
food every day which includes an Asian sweet too that my dad loves. The staff also give my dad an option to go to the English wing where he is able to eat something English (for example omelette and chips and dessert), that he loves! They also do activities such as bingo and painting that Dad really enjoys. Overall, the care of all the staff has been amazing. Thank you to all at Neem Tree.  

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for taking the time to give your feedback and constructive comments which we will pass on to the team.


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Review from B S (Granddaughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother, who has dementia, seems genuinely happy at the home and well looked after. The staff were all very courteous and warm. I found my grandma doing exercises with a trainer. She really enjoyed that.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your very valuable feedback. The team will be absolutely delighted to hear these comments.


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Review from S K (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff who look after my father are always friendly and helpful. Whenever we visit Neem Tree to see my father, we are always made very welcome. The activities for the residents are well thought of and involve the residents who participate well. The home manager runs the home so very well and
makes an effort to know the individual residents. Overall very happy with the home.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for taking the time to provide your feedback. The team will be very motivated by your comments.


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Review from K K (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this care home to be excellent. The management and staff always listen and I find them responsive. The food, the service and overall care is praiseworthy. It provides a safe and comfortable environment. My above experience has been constant throughout last 3-4 years. Their care was kind
and compassionate during the COVID pandemic. All the staff are gentle, caring and provide superb care. Thank you for being there and taking such good care of our loved ones.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you for your valuable feedback. We are thrilled that you find Neem Tree a safe environment. We will pass your comments to the team.


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Review from S K (Niece of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home are extremely helpful and reach out to advise if there is a question. They are quick to resolve and helped us to purchase a bench for my aunt, who was a resident and recently passed away. My uncle is still residing at the home and is always well-presented and comfortable when
I visit. The home is clean and the rooms are always fresh whenever I have attended. The staff speak several languages and ensure the residents have a full experience of 'home from home' as possible. We are always greeted well and courteously and residents are addressed respectfully often by using 'uncle' or 'aunty' which is a cultural identity. We do not feel uncomfortable visiting my uncle and feel he is well looked after.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your feedback which we will share with the team.


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Review from Anup S (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Neem Tree since June 2022. She speaks Gujarati only and is a vegetarian. She has settled in very well at Neem Tree and the staff are looking after her exceptionally. They are in regular contact with me for any medical attention required. Even while she was recently admitted
to the hospital, one of the nurses phoned regularly to check up on how she was doing.
I find all the staff extremely polite and helpful and we as a family are very grateful for the level of care our mum is receiving.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much. Your feedback is greatly appreciated and we will pass it on to the team.


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Review from Shamir P (Son of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is over one year since my mother was placed in the Neem Tree Care Centre. Throughout, starting from management to all staff and nurses, we as a family have been so happy with the care provided. The care requests by us have been observed. Very satisfied family.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your valuable feedback. We appreciate it and will feed back to the team.


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Review from V E (Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am still alive thanks to Neem Tree Care Centre. Without its care and help to me, I would have also worsened. Thank you Neem Tree.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you for your valuable feedback. We will be in touch to discuss where there is room for improvement in your opinion.


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Review from R S (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing at Neem Tree for almost three years. It was a challenging change for her physically and emotionally. She adapted well with the support of the staff and the knowledge that she could communicate easily with the staff, that they treated her like family and that they cared for
her well. There are always going to be occasions when someone might feel down or low or not well but my mother says to family and friends that she feels blessed that she is at Neem Tree where she can continue to practise her religion and culture in a nurturing, caring place. Fortunately, my mother is still able to say what she wants and needs and she is a happy resident. Thank you.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your valuable feedback which we will share with the team.


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Review from Jyotsana M (Sister of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very helpful. They look after my sister and meet her needs. The food is good and the selection in the menu is very good. The home provides veg. and non veg food which suits my sister.
The nurses and all the staff are there to help and answer our question if we need them.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your valued feedback which we will pass on to the team.


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Review from S. P (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Neem Tree for looking after my father who is in a fragile state. Everyone has been very good and very patient with him. All because of the high services maintained by the lovely manager who also gives personal attention to everyone.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you very much for your valuable feedback which we will share with the team.


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Review from Surenda M (Son of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to commend Neem Tree Care Centre and their whole team for the excellent care that was administered to my dad during his stay at the nursing home. Everyone at the care home treated my dad with grace, kindness and compassion. From the manager, the supervising nurses,
and their staff of catering, cleaning and nursing care, all helped in making my dad's stay a comfortable one. It was a great relief to us that he was left in good hands at all times. All employees at Neem Tree are doing great work for the elderly who are in their care. We found everyone at Neem Tree to be very helpful and accommodating whenever we had any questions or concerns about my dad's health. Neem Tree has a great bunch of people at their place and hopes this quality of compassionate care continues.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you very much for your kind feedback which is much appreciated and will motivate the team even more.


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Review from Ramesh P (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred directly from a three-week hospital stay to Neem Tree at the end of June 2021. Thanks to the dedicated, kind and caring carers and efficient and approachable management who took and continue to take excellent care, my mother was looking and feeling much better within three
weeks compared to her condition in the hospital and I have to say even better than how she was at home. Before placing my mother in a care home I had apprehensions about how she would fare there. She is now a happy resident at Neem Tree. This has not only made my entire family feel happy but vindicated my decision to put mum into The Neem Tree Care Home. I would have no hesitation in highly recommending this Care Home to anybody in need.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your positive feedback which we will share with the team. Thank you very much for taking the time to complete a review.


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Review from Vicki L (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Neem Tree for respite after surgery and got the absolute best care. All the staff were pleasant and capable and nothing was too much trouble. She left today and is well on the way to recovery thanks to the care she received. We are so grateful. Highly recommended.

Reply from Meera Shah, Director at Neem Tree Care Centre

Dear Vicki,
Thanks so much for your valued feedback which we will pass onto the team that looked after your mum.
Thanks again


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Review from Kantilal M (Son-in-law of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to look at this care home and liked it very much and she spoke to the staff as well. When she was diagnosed with brain cancer and she needed full care, she was admitted to Neem Tree Care Centre. She was there for about 4 weeks before she passed away. They took very good care of her and
I would recommend anybody to use this centre. Very, very good, keep it up.

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Review from D K (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Neem Tree Care Centre is of very high standard where they treat all the residents as family and provide for individual needs. They provided a high standard of care 24/7 and all the staff have been amazing from communicating with the residents and their family to feeding the residents. They provided
regular check-ups with the GP and communicated everything back to the family.

Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for taking the time to give us your positive feedback.


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Review from Maureen C (Daughter of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father sadly passed away on 3rd September 2019, he was 96. The staff in this home are very kind and very caring. From the management to the nursing staff and the carers I say thank you. Thank you for taking care of my dad, for getting to know him as a person and caring for his needs. He knew all
of your names and was very happy in the Neem Tree. I take my hat off to you all.

Reply from Meera Shah, Director at Neem Tree Care Centre

Dear Maureen, Thank you so much for your kind comments. We will share them with staff who will be extremely grateful for the feedback.


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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Neem Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.662 for Neem Tree Care Centre is calculated as follows: ( (109 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neem Tree Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Neem Tree Care Centre

What types of Care is Neem Tree Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Neem Tree Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Neem Tree Care Centre have?

There are 57 Single Rooms.

What are the Facilities & Services at Neem Tree Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Neem Tree Care Centre to the centre of Greenford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.