Review from Jonathan H (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

The manager and her team are excellent - they go above and beyond. I am very grateful for the care and support they provide my mother. It is a relief for us to know that she is safe and well looked after.

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Review from M F (Daughter of Resident) published on 23 June 2022
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Overall Experience

The home is excellent from the manager down to all support staff. Every member of staff has been lovely caring and helpful, the activities offered are varied and enjoyable. I cannot thank the staff enough. Alderwood is a wonderful place.

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Review from S M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

Mum is so happy here and we really don't have to worry about her anymore. The staff are so caring and supportive of her needs whilst giving her the dignity she needs. This place is really exceptional and whilst it is not cheap I am reassured that Mum is being well cared for and that is priceless.

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Review from Jodie G (Daughter of Resident) published on 22 June 2022
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Overall Experience

We feel Mum is living her best life with dementia at Alderwood Care Home. She is safe, extremely well cared for, occupied and most importantly, loved. Alderwood Care Home is welcoming to all, light and clean with a good flow of energy and humour.

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Review from Joanne C (Daughter of Resident) published on 18 June 2022
Submitted via Website • Report

Overall Experience

I am so grateful for the care that Mum is receiving in Alderwood Care Home. I love the amount of effort that is put into bringing joy to the residents, with all the activities and entertainment, great food, lovely garden and indoor spaces, and warmth and affection of staff. I spend a bit of time in

Alderwood Care Home every week, I can pop in any time, there are a few family members who are often there. I find it a pleasant place to be, a peaceful, kind community, made possible by the excellent staff. I am particularly glad to have chosen Alderwood Care Home because they always see Mum as a person. There was a period when the Alzheimers' made Mum agitated and her behaviour challenging. The manager and staff worked really hard to help her through that, (with the mental health team). She needed a lot of support for a few weeks, but they were so patient and persistent, they didn't give up on her. Now Mum is content again, and the sociable side of her personality is back. An excellent care home!

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Review from B P (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

Mum has been cared for at Alderwood Care Home for the past 5 years. They keep her safe and well which is most important, as due to her advanced dementia she has no ability to care for herself independently now. All the staff seem kind and caring and keep me up to date with mum's condition. My only

reason for scoring 'value for money' as 4 stars is that mum is no longer able to enjoy as many of the activities as she did when she was more able. Otherwise, I am really pleased that we chose Alderwood as her home.

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Review from L E (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

Today, I write with the experience of my Mother being a resident for 10 years at Alderwood Care Home, that the constant loving care she receives is as fresh today as it was on her first day. Alderwood Care Home and all the care staff have given her these 10 extra years and she’s still going strong,

our family are grateful that she has met her 4 great grandchildren and seen them grow and progress, this definitely wouldn't have happened without Alderwood Care Home. Thank you everyone

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Review from Steve W (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

Consistently excellent, Alderwood Care Home provides first class care for my elderly and disabled Mother. My family and I know she is receiving the best care in a home led by a remarkable manager who always goes the extra mile. Thank you.

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Review from Alexander S (Power of Attorney of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

I find the staff at Alderwood Care Home welcoming and helpful whenever I visit. The care Alderwood provides for its residents is first class. Activities and external visits when circumstances permit is greatly enjoyed, birthdays are never missed and made special. I am told the food is enjoyable and

varied and special and if withdrawal symptoms occur special requests e.g., a Chinese can be catered for. Having an on-site hairdresser is another distinct advantage. The cleaners are to be complimented Alderwood Care Home is always spotless which is reflected in the excellent air quality. Residential care is expensive but when compared objectively Alderwood Care Home is good value for money, in my opinion, the on-site management and staff are to be complimented on the quality of care they provide.

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Review from Kenneth C (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience

I cannot fault the care shown to my mother in her three years at Alderwood Care Home. The attention, medical support, kindness, and patience involved have been given unstintingly and freely. I am so glad that Mum entered this care home when she did.

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Review from N C (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother joined my father at Alderwood Care Home for the last few months of her life. The end-of-life care support could not have been better. The staff were respectful and attentive. They made it easy for the whole family to spend quality time with Mum. She passed peacfully. You have a wonderful team

and we were so grateful that Mum and Dad were together at this time.

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Review from Lynne H (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

Fantastic care home. The manager was extremely helpful with my many urgent queries. My father was moved suddenly from hospital to Alderwood (half a day earlier than anticipated) but the staff coped magnificently. I was able to visit twice a week, having Covid tests before entry was allowed. Staff were

always helpful and polite. My father was treated with respect and recovered enough from a bad fall that he was able to return home after a month in Alderwood.

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Review from Ann M (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience

I arranged for my mum to go into Alderwood for 7 days while we moved house and she thoroughly enjoyed her stay. The staff were so kind and attentive and couldn't do enough for her. Her room was lovely, spotless, and comfortable. They had placed flowers in her room and even changed her television to

a larger screen because her eyesight is poor. She has told me the food was wonderful and she took part in many activities and entertainment. After 7 days, her rooms at our new house were not quite ready and they were happy to accommodate her for a few more days. When I collected her to come home, they made such a fuss of her even though she had only been there 10 days. She was given a lovely bouquet of flowers and a large box of chocolates when she left. I would thoroughly recommend Alderwood and would like to give an enormous thank you to all the staff who took care of her so well.

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Review from Michael B (Partner of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

My partner has been in this home since August 2020 to the present date. At first, I was worried if she was being looked after but soon realised after a short time I need not have worried. The staff are very caring and I'm regularly updated. The home is exceptionally clean. I would recommend this care

home to anybody.

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Review from Scott (Grandson of Resident) published on 9 December 2020
Submitted via Website • Report

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My nan sadly passed away recently after being a resident for 3 years. Our family were so touched by the mark of love and respect shown by all the staff and carers, my nan's carers came out and stood in a line and as we looked up every window and balcony had a member of the team saying their goodbyes

and supporting our family. A huge thank you for everything you've done, you made the little world she was living in so much bigger for her. (All staff were wearing PPE and following social distancing guidelines).

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Review from Caroline A (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience

Alderwood and the team really do provide exceptional care. Dad has settled in better than we could ever have expected and feels like he is in a luxury hotel! Sadly having experienced poor care at another unrelated establishment we know that the level of care at Alderwood is not the norm in the sector,

but they make it look easy.
This is how a care home should be run, with expertise and compassion, care and understanding of the residents and also consideration of the relatives.
Covid has obviously been a great challenge but we know Dad is as safe as he can be and they have good procedures in place. The care that has gone into improvements in the garden area for visiting are clear to see.

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Review from P S (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff can't do enough for the residents and their visitors. We were given the use of the beautiful private dining room at the weekend because the ever popular Saturday afternoon tea in the brasserie was full. We had a lovely selection of freshly made sandwiches, cakes and savouries with plenty of

tea and coffee. Nothing is too much trouble.

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Review from K D (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

A truly outstanding care facility. Warm, loving and respectful with an abundance of happy smiling faces led by a strong management team, all staff show love and care with a positive attitude towards the residents. I can not praise Alderwood enough, mum loved her time there. Thank you Alderwood.

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Review from Claudine C (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

Alderwood Care Home should be made the benchmark which all other care homes can aspire to. Their commitment to providing excellent care and an excellent relationship with the residents wider family makes them a league above. The activity programme, trips out and entertainment are inclusive and very

well-led.
I am indebted to all the staff and carers for looking after my mum so well.

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Review from Martin C (Son of Resident) published on 29 October 2019
Submitted via Website • Report

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Just to say that my mothers care at Alderwoods has been truly exceptional. There is a nothing too much trouble attitude about the place, with a sense of fun. Both management and staff.
Mum started with daycare once a week, then twice. Making friends with both staff and residents. When it was obvious

she could no longer cope at home. Mum moved into her new home Alderwood. Mum was encouraged to go out on day trips and enjoyed the activities organised every day.
I feel we have been very fortunate to have found this wonderfully caring place who look after both residents and their family and friends.
Notable is the regular functions. Summer Fete, Fireworks, Parties etc. that four generations of our family thoroughly enjoyed.
Thank you all at Alderwoods.

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Alderwood Care Home

Care Provided by Alderwood Care Home

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Funding & Fees Guide for Alderwood Care Home

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