Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
Submit a Review
9.9 87 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court Care Home is an award-winning care home that provides specialist dementia care with love and compassion. It also holds platinum accreditation with the Gold Standards Framework for end-of-life care.

The experienced team ensures that residents live well with dementia and achieve a high quality of life by receiving person-centred care, stimulation and social interaction designed to support their overall health and wellbeing.

The calm and welcoming home supports its team to provide expert residential dementia and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding and memory boxes for residents to personalise.

There are comfortable and spacious dining rooms, lounges, a library and salon, not to mention the home's loving cats, Clare and Monty, and therapy dog Ruby. The home’s large sensory garden features vegetable boxes that residents take pride in looking after.

Residents enjoy a varied schedule of activities tailored to their interests and abilities. These include arts and crafts, reminiscence activities, and dementia-aid computer games and puzzles. There are regular visits from performers, minibus trips to local places of interest and partnerships with schools and charities. It also hosts a monthly dementia support group.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Claremont Court won the Dementia Care award at the South East Great British Care Awards 2023. In recognition of the home's commitment to high-quality care and the provision of on-going training, professional development, and guidance to to support all residents to live fulfilled and happy lives.

Show Claremont Court Care Home on the Map

Care Provided by Claremont Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Byres (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Claremont Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Claremont Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Claremont Court Care Home Reviews (87)

Total of 87, showing 1-20
9.9

Claremont Court Care Home has a Review Score of 9.9 (9.919) out of 10, based on 22 reviews in the last 2 years. Over all time Claremont Court Care Home has 87 reviews.

Overall Experience

  • 78
  • 9
  • 0
  • 0
  • 0

Date Published

87
4
11
22
65

Review from Diane M (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont Court has cared for my mother for just over two years, as she has become increasingly frail and needed far more care than I could give her. Relatives and friends who have visited her are always impressed with the home and what they can see of the care being given to her and other residents.
The environment is always clean and the atmosphere cheerful. My mother is sometimes able to take part in activities, which she enjoys. I am happy that she is safe and has appropriate care. I am always kept informed of any change is her condition or her medication. I would recommend Claremont Court to anyone needing specialist dementia care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex G (Son of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the team at Claremont Court, my experience with them and my dad's ongoing experience there. Dementia is an extremely difficult and nuanced disease to provide care needs for, and requires an almost limitless well of positivity, patience and perseverance, something that every
member of staff at Claremont Court display on a daily basis. It has an excellent management team, a superb and highly professional nursing team that provides regular updates and support, fantastic support team including two staff members in particular who feel like an extension of the care team, the vivacious activities coordinator who is constantly organising fun things for the residents, and each and every carer in the whole team contributes to the positive atmosphere and excellent functioning of the home. Every single person in the home deserves a shout out for their contribution on a daily basis and I know dad would be extremely thankful to each and every one of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa T (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently joined Claremont Court having been in 2 other homes. I can happily and honestly say it has been the best one yet! She is treated with dignity and kindness despite being difficult at times due to her condition. I really appreciate the open door policy and the friendliness of staff
and other clients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont Court Care Home was a lifeline for us when we felt unable to care for our mother at home any longer. The home is well-staffed with excellent calm, kind and responsive people. I trust them to support her and us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Husband of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont continues to provide excellent care for my wife who has been a resident for over 5 years. The care team are always very attentive and kind, attending to her needs with compassion and patience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annabel G (Wife of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Claremont Court since the end of January this year, and to start with, having been a very vibrant and active person, was quite a challenging resident for the first couple of months. However, Claremont handled it all very sympathetically, and sensibly and he is now happy and settled.
Claremont
organise a whole range of activities, outings, and entertainments to stimulate the residents, and is so lucky to have brilliant and caring staff at all levels. Dementia has to be one of the most challenging
types of behaviour to deal with, and Claremont Court certainly rises to the challenge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon T (Husband of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are cheerful, helpful, and thoroughly professional; they work as a team.
The aim of making it as close as possible to "being at home" is achieved.
New activities are regularly introduced; sensory stimulation is a recent example.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline W (Wife of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been and still is receiving excellent care at Claremont Court. The Carers and staff are very patient and show empathy to both my husband and myself. There is always a relaxed atmosphere when I visit and the abundance of activities arranged for the Residence are very imaginative and fun.
They have a great Chef who makes lovely meals and amazing cakes. I have peace of mind that my husband receives the care that he deserves and needs and thank my lucky stars every day that he is looked after so very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father moved in over a year ago I am delighted to see how much he has improved both physically and mentally. He always tells me how happy he is when I visit, which is what any family member wants to hear. I love the social media page. It's a good insight into the work the team does.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo W (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't hope for a better place for Mum to live, given her health circumstances. She is cared for to the highest of standards and it's a happy environment for her to enjoy. The staff are absolutely wonderful. I am so thankful!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L N (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most wonderful and caring home for residents with dementia. The staff are so genuine including all the management staff.
I moved my Mum from another care home to Claremont as they were unable to meet her needs with dementia and Claremont was just amazing through the whole process. I cannot fault
them in any way! The facilities are spotlessly clean and all the residents are very well cared for and happy in there. Most importantly they have love and comfort around them. The manager and her team are the best you could possibly wish for! I am so very happy to have found this fabulous home for my Mum as it is such a difficult disease to deal with not only for the person affected but for the family members too in so many ways.
If you're looking for a care home for your loved one with dementia then look no further!
I can't speak highly enough of everything about Claremont.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely mum has been a resident at Claremont for almost a year now. The staff are just incredible, showing warmth and compassion to the residents and families alike. Despite Mum having low mobility and not being able to speak so well since a minor stroke recently, her happy demeanor lets us know
that she feels safe and cared for. We really appreciate how the care assistants show her respect and dignity during personal care, where she can be difficult. We are also kept regularly informed of any issues/changes. The staff take the time to get to know the residents and what they like, so it's lovely to see Mum always involved in the singing and dancing activities going on, as she enjoys these immensely. We often come in to find her dancing in her chair in the lounge! As a family, we couldn't have asked for more, and we rest easy knowing she's in the best hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty H (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home. Always welcoming when I visit. All staff know my dad really well and they all always show the greatest care and respect for all the residents. A good activity schedule with regular and special events that have really enhanced my dad's daily life. Such kindness and compassion for the
residents and their families as well, especially in more challenging moments. I can relax knowing my dad is so well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo B (Wife of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont Court provides excellent care to its residents. The atmosphere is warm, friendly and very inclusive. There are loads of different activities and lovely shows with singers and dancers.
The food is lovely and beautifully presented, suitable to tempt any appetite.
My husband has complex medical
problems. The sisters always keep me up to date on what is happening with him and any changes in his condition which is very reassuring to me.
The Christmas period was brilliant, so many different activities and such a lot of fun and laughter. I congratulate the management and all the staff on creating wonderful memories for everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma F (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about putting my mum in a care home but Claremont Court have completely changed my mind. The staff are all very friendly and helpful, it’s always very clean and the residents are extremely well looked after. There are plenty of activities for all to enjoy and there is always a sense
of order about the place. I am pleasantly surprised and happy that we chose this place for her.
The only negative I have is that it would be nice if there were facilities for refreshments for visitors.

Reply from Karen Byres, Home Manager at Claremont Court Care Home

Thanks so much for your lovely review, we're so pleased to read you're happy that you chose Claremont Court to care for your mum. Regarding refreshments facilities for visitors, we're excited to confirm we'll soon be opening a coffee bar for relatives and residents. In the meantime, you are of course still welcome to get a drink in one of our kitchenettes which are located on each floor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabel G (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend Claremont Court Care Home more highly. The care my mum has received over the last 8 months has been exceptional. The whole team make every effort to get to know each resident to ensure they provide a personalised service and caring environment. It is a cross-functional team effort,
from the cleaners and laundry team, the estates team, and catering to the care team. Everybody is involved, and their commitment and care creates a welcoming, warm and friendly care home to visit. My mum has been thriving. There is a schedule of non-stop activities to engage and stimulate the residents, the lifestyle team do a fabulous job. Always so much going on!
My mum is happy, safe and extremely well looked after. Dealing with dementia has its challenges and I couldn't have more admiration for all those involved in her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise R (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much searching, I finally found the best care home for Mum. She is treated with respect, retains her dignity, enjoys good relationships with all the staff and constantly says she is spoilt. There are a wide range of activities available to her if she so wishes, but there is no pressure to join
in if she prefers quiet time. The nursing staff are currently wonderful and update me of every eventuality, change in medication, etc and are extremely supportive and understanding. The staff have become part of our extended family. I cannot recommend Claremont Court highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V F (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been very happy in the knowledge that Mum is in exceptionally safe hands. She is safe and well looked after with plenty to keep her busy if she chooses. Her room is comfortable and the staff is thoughtful and responsive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phill K (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to hospital due to several falls at home and we decided that he would need full-time care. I visited several homes but Claremont Court offered the best care options and our overall first impressions were that it would be the right place for Dad to stay.
Dad was moved in quickly
and efficiently and after a few days, he was settled in.
The positives are now that he is looked after 24 hours, given his Parkinson's (and other medication) on time and has company and activities every day. He is happy and healthy with friendly, down-to-earth care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from f l (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Claremont Court as an excellent home. The upbeat and attentive care is heartwarming to see and experience. The organised activities and administration of the home run smoothly with good communication, and any enquiries are dealt with promptly and fully. I am very pleased
that my Mother is in such capable hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Claremont Court Care Home is calculated as follows: ( (239 Excellents x 5) + (21 Goods x 4) ) ÷ 260 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager

Joined: 2014

Karen Byres, the Home Manager at Claremont Court has worked in care for over 25 years having started her career as a carer. Karen spent nine years working for another care home operator in the Guildford area as a Registered Manager so has a wealth of experience in managing and leading established care homes. Before joining Claremont Court Karen worked for two years improving the care standards of a care home that was judged as ‘inadequate’ by the regulator, the Care Quality Commission (CQC) and led the home to achieve fully compliant status. Karen is NVQ qualified and holds the Registered Managers Award. In addition, Karen has been trained in supporting people living with Parkinson’s and Diabetes, as well as completing a course in ‘Attachment and Awareness in Dementia’ at the University of Southampton.

Karen says: “I love working with the team at Claremont Court, who are dedicated to providing very personalised care to meet our resident's unique needs. Every day at Claremont is heartwarming.”


Frequently Asked Questions about Claremont Court Care Home

What types of Care is Claremont Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Claremont Court Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Claremont Court Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Claremont Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Claremont Court Care Home to the centre of Guildford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.