Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 87 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court Care Home is an award-winning care home that provides specialist dementia care with love and compassion. It also holds platinum accreditation with the Gold Standards Framework for end-of-life care.

The experienced team ensures that residents live well with dementia and achieve a high quality of life by receiving person-centred care, stimulation and social interaction designed to support their overall health and wellbeing.

The calm and welcoming home supports its team to provide expert residential dementia and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding and memory boxes for residents to personalise.

There are comfortable and spacious dining rooms, lounges, a library and salon, not to mention the home's loving cats, Clare and Monty, and therapy dog Ruby. The home’s large sensory garden features vegetable boxes that residents take pride in looking after.

Residents enjoy a varied schedule of activities tailored to their interests and abilities. These include arts and crafts, reminiscence activities, and dementia-aid computer games and puzzles. There are regular visits from performers, minibus trips to local places of interest and partnerships with schools and charities. It also hosts a monthly dementia support group.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Claremont Court won the Dementia Care award at the South East Great British Care Awards 2023. In recognition of the home's commitment to high-quality care and the provision of on-going training, professional development, and guidance to to support all residents to live fulfilled and happy lives.

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Care Provided by Claremont Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Byres (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Claremont Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Claremont Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Claremont Court Care Home Reviews (87)

Total of 87, showing 41-60
9.9

Claremont Court Care Home has a Review Score of 9.9 (9.919) out of 10, based on 22 reviews in the last 2 years. Over all time Claremont Court Care Home has 87 reviews.

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Review from C C (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Impressed with the flexibility and adaptability of the care home manager.

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Review from A D (Wife of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont Court took my husband for respite care after one care home had refused to have him, and another had thrown him out after six days. I immediately realised that he was not the most difficult resident there. Thanks to new medication and the excellent care, after a month I took him home calm,
lucid and happy. He enjoyed the many activities. I was impressed by the wonderful way the staff handled very mentally ill people.

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Review from C S (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved being in the care home. She not only felt safe, but also valued. She loved the food and all the activities. They even had her knitting years after she had stopped. I felt that I could enjoy my holiday knowing she was wll looked after and happy. Thank you Claremont.

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Review from B L (Son of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for, understanding, very attentive to all their needs.

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Review from S T (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and Claremont Court have taken her in with so much love and kindness, I cannot fault them in anyway, my heart was breaking but they have taken so much stress away from me. It's so clean and fresh inside, and everyone smiles, they plan and do so much with everyone there. Thank
you so much.

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Review from Lisa (Great-Niece of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was moved to Claremont after having a number of falls and her dementia deteriorated. In Claremont we know she is well looked after and is safe which is a huge relief. Claremont provides excellent food and there are always activities going on. Claremont understands the needs that are required
for each individual. Since being in Claremont my aunt's behaviour has calmed down and she is more settled. As for us it's nice we can visit anytime and are felt welcomed.

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Review from F W (Wife of Resident) published on 28 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont Court has a friendly, family and welcoming atmosphere to both residents and their families. The staff are professional, patient and always respectful of their charges. Nothing is too much trouble. There is always a staff member present, keeping a watchful eye on their safety and they are quick
to reassure anyone who displays signs of anxiety. I have never witnessed anything but positive caring from all members of staff.

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Review from S B (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad wanted to keep living alone as long as possible, but his health deteriorated, and the family were constantly worried. Now it's such a relief to know Dad is now safe, with somebody to look after him 24/7. We viewed several homes and Claremont COurt was the best. It's purpose-built, so everything
is well designed and equipped for Dad's needs. The decor is light and cheerful and kept spotlessly clean. The staff are all very well trained and have endless patience, never rushing Dad. This enables him to preserve his independence where possible. Importantly the staff are very caring and compassionate to Dad, and also to the family when we find it difficult to cope with his dementia.

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Review from Janet R (Wife of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband resided at Claremont Court Care home for 14 months. During that time he was extremely well cared for, always clean and tidy. The staff responded to his needs even when he was at his most difficult. At these times he could be rude, aggressive and argumentative, but this did not prevent the
staff from dealing with him kindly and sympathetically, consequently, the relationship between him and the staff was excellent. My husband did not join in with the many and varied activities provided but enjoyed anything musical which produced a smile, I found it difficult placing my husband in care but the staff always had the time to talk and help me when I was at my lowest. After researching homes, we selected Claremont even though it was expensive because it met his needs, however toiletries and hygiene products were not included in the fees so I had to provide them. It also came as a surprise that Social Services were able to place some of their clients in the home at a fraction of the cost. My husband was cared for with respect and dignity and therefore I would recommend Claremont.

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Review from John R (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the standard of care provided at Claremont Court. All of the staff contribute by their hard work and calm, professional approach. I cannot praise the home too highly and would recommend it without any reservation.

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Review from Pamela S (Wife of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes I found Claremont Court in Guildford. The moment I walked in and met the manager I knew Claremont Court was the home for my husband, who has dementia. The staff are wonderful with all the residents. Claremont is purpose-built on three floors, with access to the garden,
which is wonderful for the nice weather. The carers do a fantastic job and nothing is too much trouble. with this terrible illness, I wasn't looking for silk curtains and five-star surroundings, I was looking for five-star care which I know I have got.

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Review from C M (Daughter of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great facility with lovely staff who are really caring and wonderful to my mum. I feel my mum is in great hands and I have no worries.

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Review from A W (Relative of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good open door approach. The building is bright and welcoming. Very cheerful staff, who always say hello when visiting and know the names of all the residents. My brother settled well and made great progress with his condition.

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Review from M B (Wife of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband moved into Claremont Court, he has been a lot happier. It took a while for my husband to settle in and during this time, the staff were exceptional to him and myself and my family at this difficult time. The home has kept us informed at all times regarding my husband. Myself and my
family are very pleased and impressed with the care and attention he and us get from management and staff alike. Can't thank them all enough. Would highly recommend Claremont Court.

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Review from J M (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont Court is a wonderful, caring home for dementia sufferers. My mother has been here since January and has received nothing but kind, attentive care since then. She came from another nursing home where she had been classified as 'naughty' and 'difficult'. She had been prescribed drugs to 'calm
her down'. Claremont staff have shown her kindness and understanding. She is now calm and content. She is on no drugs and my sisters and I are all very grateful to Claremont staff for the transformation they have effected in our mother's state of wellbeing.

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Review from Pete H (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care provided with genuine consideration to the residents. The whole home has a caring feel which immediately settled my mother.

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Review from Alan C (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very caring to my mother at all times.

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Review from Leslie F (Husband of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and caring. Disappointed not got her walking.

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Review from M R (Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers and people. Nothing is too much trouble. I can go out and my family come in all the time. I love it here.

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Review from Bernard C (Husband of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has lived in Claremont Court now for only a few months. The changes in her attitude and behaviour have been remarkable. She has settled in at this wonderful home due only to the care and treatment she gets from the fantastic staff, led by the manager.
There is just no more to be said other
than wonderful.

Reply from Jean Bishop, Business Manager at Claremont Court Care Home

Many thanks for your comments, it's a pleasure to look after your wife and this is only possible with your unending devotion to her too!!


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Claremont Court Care Home is calculated as follows: ( (239 Excellents x 5) + (21 Goods x 4) ) ÷ 260 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager

Joined: 2014

Karen Byres, the Home Manager at Claremont Court has worked in care for over 25 years having started her career as a carer. Karen spent nine years working for another care home operator in the Guildford area as a Registered Manager so has a wealth of experience in managing and leading established care homes. Before joining Claremont Court Karen worked for two years improving the care standards of a care home that was judged as ‘inadequate’ by the regulator, the Care Quality Commission (CQC) and led the home to achieve fully compliant status. Karen is NVQ qualified and holds the Registered Managers Award. In addition, Karen has been trained in supporting people living with Parkinson’s and Diabetes, as well as completing a course in ‘Attachment and Awareness in Dementia’ at the University of Southampton.

Karen says: “I love working with the team at Claremont Court, who are dedicated to providing very personalised care to meet our resident's unique needs. Every day at Claremont is heartwarming.”