Claremont Court Care Home

Harts Gardens, Guildford GU2 9QA
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9.9 87 Reviews
  • Claremont Court Care Home, Guildford
Claremont Court Care Home is an award-winning care home that provides specialist dementia care with love and compassion. It also holds platinum accreditation with the Gold Standards Framework for end-of-life care.

The experienced team ensures that residents live well with dementia and achieve a high quality of life by receiving person-centred care, stimulation and social interaction designed to support their overall health and wellbeing.

The calm and welcoming home supports its team to provide expert residential dementia and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding and memory boxes for residents to personalise.

There are comfortable and spacious dining rooms, lounges, a library and salon, not to mention the home's loving cats, Clare and Monty, and therapy dog Ruby. The home’s large sensory garden features vegetable boxes that residents take pride in looking after.

Residents enjoy a varied schedule of activities tailored to their interests and abilities. These include arts and crafts, reminiscence activities, and dementia-aid computer games and puzzles. There are regular visits from performers, minibus trips to local places of interest and partnerships with schools and charities. It also hosts a monthly dementia support group.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Claremont Court won the Dementia Care award at the South East Great British Care Awards 2023. In recognition of the home's commitment to high-quality care and the provision of on-going training, professional development, and guidance to to support all residents to live fulfilled and happy lives.

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Care Provided by Claremont Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Byres (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Claremont Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Claremont Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Claremont Court Care Home Reviews (87)

Total of 87, showing 61-80
9.9

Claremont Court Care Home has a Review Score of 9.9 (9.919) out of 10, based on 22 reviews in the last 2 years. Over all time Claremont Court Care Home has 87 reviews.

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Review from Alison A (Wife of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont has been a very positive experience. All staff have been very caring. Lots of activities if residents want to join in but no pressure for any that don't. Relaxed atmosphere resulting in happy staff and residents.

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Review from E R (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really wonderful, professional, caring home - staff are very caring and helpful.
Accommodation always very clean and well cared for.
Entertainment very good - my mother loves all aspects of her care, accommodation and life at Claremont Court.

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Review from Christine R (Cousin of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, my cousin was in a care home in Minehead and moved to Claremont Court, what a total transformation. From nearly dying if I left her in the previous home to putting on weight, her skin is better and she is much healthier. Claremont Court provides wonderful care.

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Review from A S (Wife of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From November 2012 when my husband was admitted, mobile then and there was plenty of space for free movement although safe and secure.
We were lead by our instincts for choice, which seemed a daunting future journeying through vascular dementia.
Almost five years on myself, daughter and son will be
eternally grateful for the utmost care and support we have received.
The staff are dedicated and caring with dignity.
Residents receive a good quality of life with many outings, parties and entertainment.

Reply from Dionne Willoughby, Administrator at Claremont Court Care Home

Thank you for your review. It's a pleasure to look after your husband and to know you and your family.


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Review from Julie W (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for better care for Mum. We were so lucky to get a placement at Claremont for her. No one wants to see a loved one go into full-time care but everyone has supported us with the transition. All staff are so hard working and caring, I have absolute peace of mind regarding Mum's welfare
and needs, knowing she is safe is priority. Social activities are fantastic. Everyone at Claremont is a credit to the company - thank you so much.

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Review from Brian S (Husband of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I first heart about Claremont Court about 5 years ago, from Social Services. After looking at other homes, I am glad it was Claremont Court. My wife has been well looked after now for about 5 years and now her sister is also at the home - 2 sisters are at the same home. The staff are as good as you
get! I am well pleased.

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Review from M L (Son of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved from a Sunrise Care Home in Surrey in February as his needs became very challenging - aggression and need for nursing input. After an extensive search for homes (26) I finally had a positive response from the manager. Her team are professional, caring, well trained and pro-active.

Reply from Karen Byres, Home Manager at Claremont Court Care Home

Thank you very much for your positive review. It was an absolute pleasure to look after your father and to get to know you.
Kind regards
Karen


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Review from G B (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Claremont Court from October until her death in late December 2016. Although it turned out to be a short stay, she was very well cared for. The building and accommodation are modern, clean and bright. In particular, the staff were very caring and nothing was too much trouble to make
all residents feel 'at home', comfortable and well cared for.

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Review from Karen W (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was moved to Claremont Court at the beginning of 2017 and I have nothing but praise for this nursing home. The expert care and consideration provided by all staff is above and beyond my expectations. My Mother's physical and mental state has improved and a huge worry has been lifted from my
shoulders.


I would recommend Claremont Court without hesitation.


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Review from S H (Power of Attorney of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Leaving a loved one in a nursing home is always a traumatic experience. The settling in period can be difficult. It would appear Claremont Court is both sensitive and aware of the needs of client and carers . Caring for a stranger with dementia is a challenge and Claremont appear to be up to the task.

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Review from W S (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont Court provided a caring and supportive environment for the last month of my mother's life. The staff were superb - they not only cared for Mum but did so in an affectionate manner. They tried to maintain her dignity as her health failed and always responded to her sense of humour with appreciation.
The physical environment was well designed apart from problems with the lift to the second floor on a few occasions. I am very grateful to Claremont Court for their care of my mother.

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Review from Paddy B (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Claremont Court from her care home when her health deteriorated and she needed more nursing care. During her last few weeks, she received excellent palliative care. Nursing staff took time to encourage her to eat and drink she was bathed nightwear and bedding changed daily. We
could visit any time day or night and offered hot drinks. A small fully equipped kitchen was also available to us.
How we wish mum moved there earlier so she could have enjoyed as best as her health would allow, to partake in the activities and use the pleasant dining room with other residents.
We could only observe the dedication of the staff in their care of other residents all of whom suffered from dementia. Staff had time to spend with them and preserve their dignity at all times. The staff also had time to spend with us and said their care was for the relatives as well as their residents and it showed.
Although we as a family were involved with Claremont Court for a short while, we would have no hesitation in recommending them as caring environment for those suffering from dementia, being looked after by staff who really care.

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Review from Mike M (Husband of Resident) assisted by family/friend published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a relaxed atmosphere at the home with freedom for residents to move around on their designated floor. All staff are friendly and approachable and willing to assist when problems arise during visits. The menu appears to be varied although I cannot comment further on the food/meals itself. More
information on my wife's behaviour/progress, either good or bad, would be welcomed. There is a good range of activities available for residents.

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Review from Fiona S (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility in which my mum is being looked after with the utmost care and dignity.
The staff are delightful and seem to be well managed and supported.

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Review from Richard B (Brother of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Front desk always very helpful. Managers always approachable and helpful. My brother settled in very well.

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Review from Rosemary R (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning, when I was looking for a home for my mother, I felt comfortable and confident that my mother would receive good care. Everyone is very friendly and approachable.

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Review from Sue R (Niece of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Claremont Court to anyone looking for a care home for someone with dementia. My uncle moved to the home directly from hospital. Apart from dementia my uncles first language was British sign language as he had been born deaf and he had always lived on his own. We were concerned that
he would struggle to communicate with the staff, but this was not the case. The staff went out of their way to communicate with him, even putting up simple signs on his bedroom wall to help the staff going into his room. The staff cared really well for my uncle, this mean't he settled very quickly. Sadly my uncle passed away 4 months after moving to the home. But we were comforted by the knowledge that he was well cared for in his final days. As a family we felt that both my uncle and the family were really well supported under very difficult circumstances.

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Review from Lyubov R (Daughter-in-law of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law went to the care home at the end of last year as she was in her last stage of Dementia. I liked everything about the home but would recommend they review their food. The residents looked happy and the place was very clean and staff were very friendly.

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Review from Roy F (Husband of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Claremont Court for five months now and as far as I can tell is happy with all things here.

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Review from Emile d (Son of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before he came to Claremont Court my father's dementia had led to very difficult behaviour at times. When we discussed this before he came here, the staff took it in their stride. They have worked with us to ensure that he settled in, and we have been delighted by how calm and happy he is now. Whenever
we visit he tells us how kind and friendly the staff are, and that is obvious from the way they treat him.
His care plan focuses very much on him as an individual and they have always involved us in developing this. When there has been an occasional problem, they have always contacted us promptly, explained the situation and their plans to resolve it, and sought feedback from us.
His own views are taken into consideration and respected. It is a joy to see him so content.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Claremont Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Claremont Court Care Home is calculated as follows: ( (239 Excellents x 5) + (21 Goods x 4) ) ÷ 260 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Karen

Karen Byres

Job Title: Home Manager

Joined: 2014

Karen Byres, the Home Manager at Claremont Court has worked in care for over 25 years having started her career as a carer. Karen spent nine years working for another care home operator in the Guildford area as a Registered Manager so has a wealth of experience in managing and leading established care homes. Before joining Claremont Court Karen worked for two years improving the care standards of a care home that was judged as ‘inadequate’ by the regulator, the Care Quality Commission (CQC) and led the home to achieve fully compliant status. Karen is NVQ qualified and holds the Registered Managers Award. In addition, Karen has been trained in supporting people living with Parkinson’s and Diabetes, as well as completing a course in ‘Attachment and Awareness in Dementia’ at the University of Southampton.

Karen says: “I love working with the team at Claremont Court, who are dedicated to providing very personalised care to meet our resident's unique needs. Every day at Claremont is heartwarming.”