In line with inflation.
Temple Manor Care Home has a Review Score of 8.7 (8.651) out of 10, based on 2 reviews in the last 2 years. Over all time Temple Manor Care Home has 42 reviews.
Review from J C (Nephew of Resident) published on 2 September 2024
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Review from David E (Son of Resident) published on 22 April 2024
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Reply from John Reader, Director at Temple Manor Care Home
From all at Temple Manor, we appreciate your review! Thanks for taking the time to give such an accurate description of our service!
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Review from S H (Daughter of Resident) published on 2 December 2022
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Review from Carole D (Daughter of Resident) published on 28 November 2022
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Review from Trevor B (Son of Resident) published on 21 November 2022
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Reply from John Reader, Director at Temple Manor Care Home
Thank you for your kind words, Trevor, from John and the team.
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Review from R A (Husband of Resident) published on 10 November 2022
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Review from Chris W (Daughter of Resident) published on 31 October 2022
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Reply from John Reader, Director at Temple Manor Care Home
Thank you very much for your kind comments. We value this so much as a staff team. These comments will be passed on to all staff members to read. Thanks for taking the time to write this review. Kind regards, John Reader - Registered Manager & Managing Director.
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Review from Shirley P (Daughter of Resident) published on 31 October 2022
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Reply from John Reader, Director at Temple Manor Care Home
Hi Shirley, from myself and all my team, thank you very much for your comments on our service. We thank you for choosing us and it is a pleasure to care for your Mum, she is so dear to us all. Kind regards, John Reader - Registered Manager and Managing Director.
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Review from Jo jo P (Daughter of Resident) published on 21 May 2019
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Review from Julie T (Daughter of Resident) published on 24 October 2018
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Review from Helen H (Daughter of Resident) published on 19 October 2018
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Review from David W (Son-in-law of Resident) published on 19 October 2018
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Review from Peter J (Son-in-law of Resident) published on 19 October 2018
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Review from Lynne B (Daughter of Resident) published on 18 October 2018
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Review from Steve L (Relative of Resident) published on 17 October 2018
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Review from Denise S (Friend of Resident) published on 12 October 2018
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Review from Alan P (Son of Resident) published on 12 October 2018
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Review from L M (Granddaughter of Resident) published on 12 October 2018
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Review from J W (Daughter of Resident) published on 12 October 2018
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Review from David T (Son-in-law of Resident) published on 12 October 2018
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The Review Score of 8.7 (8.651) out of 10 for Temple Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Temple Manor Care Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.651 Points relating to the number of positive Reviews for Temple Manor Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 2 Positive Reviews ÷ 3.8 = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Dec 2019
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Job Title: Company Director/Registered Manager
Joined: 2009
I have worked at Temple Manor Care Home since early 2009 and was very much involved in the refurbishment, interior design of rooms, choosing colour schemes and the general structure of the building.
Since we have opened I've learnt many things, gained trust from service users and relatives and achieved the statement of "Bringing care back into caring".
With our current rating at 9.7 within the area I like to believe I am currently part of one if not the best care home in the area.
I am the Registered Manager of Temple Manor Care Home, but its the highly dedicated staff that make this care home what it is, we are a dedicated team and in my opinion are delivering the best care in the area.
I'm fully trained in all aspects of care work and I have recently finished my level 5 NVQ diploma in Health & Social care.
I like to class myself as a very dedicated, kind, and respectful member of staff, available 24hrs a day to assist with any queries and support my staff to the maximum of my capability.