This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Visiting is 24hrs 7days a week
Parking to the front and back of the site
Barchester Elm Bank Care Home has a Review Score of 9.8 (9.770) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Elm Bank Care Home has 185 reviews.
Review from Zoe M (Next of Kin) published on 25 June 2020
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5.0 out of 5
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Review from Sue (Daughter of Resident) published on 23 June 2020
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5.0 out of 5
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Review from Sarah M (Daughter of Resident) published on 4 May 2020
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5.0 out of 5
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Review from E S (Daughter of Resident) published on 13 March 2020
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4.0 out of 5
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Review from D M (Son of Resident) published on 28 February 2020
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5.0 out of 5
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Review from Elizabeth L (Resident) published on 30 October 2019
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4.0 out of 5
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Review from P C (Respite Resident) assisted by family/friend published on 28 October 2019
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5.0 out of 5
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Review from David (Son of Resident) published on 28 October 2019
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Overall Experience
3.0 out of 5
Reply from Rachel Cooney, Marketing at Barchester Elm Bank Care Home
Thank you for taking the time to review our home, we are pleased to hear that your dad is happy with us. We always operate at safe staffing levels, this is monitored through CHESS, team feedback and incident analysis. We also gain feedback on staffing at our relatives’ meetings, please feel free to pop along to the next meeting. Our team aim is to clean residents rooms every day but will respect the wishes of residents with the capacity to make their own decisions. As the acting home manager, I would be pleased to talk through this and any other questions you have either on the phone or in-person if you are able to visit.
Thank you again for your review, we appreciate any feedback as it helps us to improve the service we provide.
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Review from G M (Son of Resident) published on 9 October 2019
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5.0 out of 5
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Review from Keith M (Son of Resident) published on 29 August 2019
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4.0 out of 5
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Review from M M (Resident) published on 28 August 2019
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4.0 out of 5
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Review from Catherine B (Daughter of Resident) published on 22 August 2019
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5.0 out of 5
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Review from Cynthia A (Resident) published on 19 August 2019
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4.0 out of 5
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Review from Stella P (Resident) published on 6 August 2019
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Overall Experience
5.0 out of 5
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Thank you for your positive review, we're pleased to hear you enjoy our dining experience. Please feel free to pop in to see our Home Manager for a chat if there's anything you'd like to discuss further.
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Review from Marlene L (Respite Resident) published on 17 July 2019
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5.0 out of 5
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Review from George J (Resident) published on 8 July 2019
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5.0 out of 5
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Review from M M (Son of Resident) published on 12 June 2019
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Overall Experience
4.0 out of 5
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Many thanks for your positive comments on our home, it's great to hear how pleased you are with your Father's respite care here at Elm Bank. The team will be very happy to receive your feedback.
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Review from Tim R (Cousin of Resident) published on 11 June 2019
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Overall Experience
5.0 out of 5
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Many thanks for your positive review, we're delighted to hear what a fantastic impression you have of Elm Bank.
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Review from Colin B (Husband of Resident) published on 6 June 2019
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Overall Experience
4.0 out of 5
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Many thanks for your positive review, the team will be pleased to hear your feedback.
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Review from James K (Son of Resident) published on 14 May 2019
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Overall Experience
4.0 out of 5
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Thank you for your positive comments about our home, it is great to hear how pleased you are with the care your Mum is receiving here at Elm Bank.
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The Review Score of 9.8 (9.770) out of 10 for Barchester Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Barchester Elm Bank Care Home is calculated as follows: ( (505 Excellents x 5) + (105 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 627 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Elm Bank Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 52 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jun 2023
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Job Title: General Manager
Joined: 2023
Hi, my name is Marvellous, I am the General Manager here at Elm Bank Care Home. Welcome to our website.
I have been a registered nurse for 18 years. I trained at St Bartholomew School of Nursing, City University London. I worked in a large London hospital for many years before relocating to Northamptonshire with my husband several years ago to start a family.
My experience is varied having worked in a variety of settings including local hospitals, rehabilitation units, and community and nursing homes. I have 6 years of management experience and I thoroughly enjoy equipping staff with knowledge and skills to help them to give their best to our residents and enjoy their work.
I love working for Barchester and feel privileged to be leading a great team and ensuring our residents are provided with quality service that meets each individual needs. The atmosphere at Elm Bank is welcoming and we strive to create a community that is homely, happy and active for our residents to live fulfilled lives.
Job Title: Home Administrator
Joined: 2023
Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.
I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.
Job Title: Senior Head Chef
Joined: 2013
Hi, my name is Sharntelle and I am the Senior Head Chef at Elm Bank Care Home.
I ensure we offer a choice of delicious meals, three times a day, to meet residents' food preferences and dietary needs. I love cooking and I take the time to speak to residents about what food they enjoyed or weren't so keen on. We include special requests and residents' favourites in our menus, and we provide cakes and biscuits to go with morning and afternoon refreshments.
We also cater for special events, food-related activities and all the birthdays and other celebrations here at Elm Bank. I manage the great kitchen team here which includes a Second Chef, Kitchen Assistants and Dining Hosts.
Job Title: Head of Care
Joined: 2014
Hello. I am Maxine, I am a head of care on Blossom Trail, our Dementia Unit at Elm Bank. I joined in 2014 as a Senior Carer. I'm qualified for NVQ 3 in Health and Social Care. I support residents to make sure their everyday health needs are provided for, including issuing prescribed medication and carrying out regular health checks. I enjoy the company of residents and I take pride in making sure they are comfortable and have everything they need. I enjoy listening to their life stories and reminiscing over photos. I like helping with Elm Bank’s activities and meal times too, making sure the whole team encourages residents to participate and socialise.
Job Title: Resident Ambassador
Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.
Job Title: Head of Maintenance
Joined: 2023
Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.
My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.
Job Title: Head of Care Non-Clinical
Joined: 2019
Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.
I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.
Job Title: Activities Coordinator
Joined: 2023
Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.
I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.
By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.
Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.
We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...
New entertainers and community links are always welcome.
Job Title: Head of Housekeeping
Joined: 2023
Hello, my name is Anthony and I am the Head Housekeeper here at Elm Bank. I bring over 15 years of experience to the team, working within hotels, cruise ships and latterly care homes. I am proud to be part of this home and have the opportunity to share my skills with my team as we work together to ensure that all communal areas, environments and resident rooms remain clean and well-presented at all times. Together we strive to create a continued ‘lovely’ atmosphere for our residents, staff and visitors to the home.
Job Title: Customer Relations Assistant
Joined: 2011
Hello. My name is Isabel and I have been working at Elm Bank Care Home since 2011. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, showrooms and welcoming visitors to the home. I also liaise with the local community and community projects showcasing Elm Bank and our excellent work.
We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!
Job Title: Night Team Leader
Joined: 2022
Hello. I am Sue, the Night Team Leader at Elm Bank. Our friendly team takes over when the day staff go home. We provide all the care and support residents need at bedtime, throughout the night, and when they wake up in the morning. We support people at the times they want it - not everyone wants to go to bed at the same time. We enjoy being with residents as they are winding down with TV or a book, and we make them as comfortable as possible for a good night's sleep with whatever they like for their bedtime routine - a cup of cocoa and an extra pillow maybe.
Job Title: Receptionist
Hello. I am Naomi, one of the Receptionists at Elm Bank. I love welcoming residents, their families and other visitors to our friendly home and being as helpful as I can to anyone who would like information about the high-quality care here. I am also the home's Community Champion, connecting Elm Bank with as many local organisations and individuals as possible. We often hold events here, which the public is welcome to attend, and we also take residents out to events and activities in Kettering and further afield.
Job Title: Second Chef
Hello. I am Sophie and I support our Head Chef to produce a varied menu every day, and I manage the kitchen team when the Head Chef is on leave. It is very important to me that every resident enjoys their food, so I get to know exactly how and when they like their food. We also take into account any dietary and swallowing needs to make sure people get all the nutrition they need. We make lots of treats too for birthdays and events.
Job Title: Activities Assistant
Joined: 2023
Hello, my name is Dale and I'm part of the Activities team here at Elm Bank Care Home.
My role, and that of the team is to enrich the lives of our residents by providing stimulating and person-centred activities, entertainers and outings. I believe music is a great way to express one's feelings and personality and look forward to listening to the soundtrack of our residents’ lives.
Job Title: Activities Assistant
Joined: 2018
Hello, my name is Mark and I work within the Activities Team here at Elm Bank Care Home.
It's a privilege for me to provide regular activities, ones our wonderful residents really enjoy such as Family Fortunes, Bingo and carpet bowls.
Everyone looks forward to their weekly scheduled gathering for a little competitive gaming with traditional games of prize Bingo, carpet bowls and dominoes being their favourites across the communities.
Job Title: Housekeeper
Joined: 2023
Hi, my name is Steve and work as part of the Housekeeping team here at Elm Bank. I re-joined the team in 2023 after a short break, I have over 8 years’ experience working within this beautiful home and it's good to be back! I adore our residents and have the daily privilege of being able to maintain their living space 'just the way they like it'. In my spare time, I enjoy watching all sports and going on long country walks.
