Hallmark Anisha Grange

Outwood Common Road, Billericay CM11 2LE
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10 84 Reviews
  • Hallmark Anisha Grange, Billericay
Located in the heart of Billericay, Hallmark Anisha Grange is a place where residents thrive. The 74-bed luxury care home provides award-winning dementia, residential, nursing and respite care.

As residents ease into life at Anisha Grange, they’ll experience luxury with a homely feel. The passionate team are dedicated to supporting residents to live each day to the fullest. Getting older comes with its own set of challenges but Hallmark Luxury Care Homes live for every moment - big and small. So, from the outset, their bighearted approach places residents and their loved ones at the centre of all they do. Get peace of mind too, knowing all the essentials are covered with Hallmark All-Inclusive.

Moving home can feel overwhelming, but Anisha Grange help to maintain familiarity. They keep families together, embrace couples moving in together, and make every effort to accommodate pets. Their doors are open day and night for loved ones to pop by at any time.

The home's smart design offers diverse spaces where residents can pursue beloved hobbies or even find new interests. From a greenhouse for green-fingered potters, to a lively café, residents live life their way, whether it's enjoying a glass of wine or freshly baked treats while catching up with loved ones. The choice is theirs.

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Care Provided by Hallmark Anisha Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlie Lebatt (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Anisha Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,930 – £2,010
    • Self-Funded Residential Dementia Care £1,930 – £2,420
    • Self-Funded Nursing Care £2,280 – £2,420
  • (these prices are only a guideline, please contact Hallmark Anisha Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open for visitors at any time


  • Parking

  • There is an onsite car park


Hallmark Anisha Grange Reviews (84)

Total of 84, showing 21-40
10

Hallmark Anisha Grange has a Review Score of 10 (9.960) out of 10, based on 15 reviews in the last 2 years. Over all time Hallmark Anisha Grange has 84 reviews.

Overall Experience

  • 74
  • 9
  • 0
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Date Published

84
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5
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Review from Carole B (Wife of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care being given to my husband is superb, nothing is too much trouble. As he is in bed all the time, he is moved frequently to avoid any pressure points. The staff are most attentive, the carers treat him with love and respect, and everyone remembers what his likes and dislikes are. His mental
state has improved so much since he arrived at Anisha Grange, due mainly to the fun and laughter that he shares with the staff, and their constant efforts to stimulate his well being. From hardly eating at all when he arrived at Anisha Grange, he now thoroughly enjoys his three-course meals and the variety of beverages provided to accompany them. Every effort is made to facilitate regular visiting in spite of the Covid-19 restrictions, whilst ensuring that all residents and staff are kept as safe as possible. The surroundings are beautiful and very well maintained, and the facilities are more than equal to a top-class hotel. Thank you to everyone for their care and attention.

Reply from Rabea Azad, Customer Relationship Manager at Hallmark Anisha Grange

Thank you so much for your lovely comments and for taking the time to review us. It is a pleasure to support you and we are all so proud to be caring for your husband.


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Review from Tania S (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anisha Grange looked after my mother for 2 1/2 years before she passed away in December 2021. During her time at Anisha Grange, all of the team members went out of their way to look after her. The care was exemplary. They tried to maintain her dignity at all times. They were kind, thoughtful and so
caring. The management, nursing staff, and carers are all the loveliest people. I can not recommend Anisha Grange highly enough. It is a bit like a five-star hotel! My mother was very happy there.

Reply from Rabea Azad, Customer Relationship Manager at Hallmark Anisha Grange

Thank you so much for completing such a lovely review for us. It has truly been a pleasure supporting your mum and getting to know you all as a family. We will pass on your lovely comments to our team.


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Review from M P (Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While here I have been overwhelmed by every person's extreme kindness, no matter what their particular task may be. Because I am fit and able to move around easily and have good health, I couldn't possibly have any reason for complaints but my one frustration was poor communication for phone signals.
I appreciate that is not the fault of the management - I only mention it because it was so inconvenient to go outside to get a signal. However, I give my very sincere and grateful thanks to all who made my stay a holiday.

Reply from Rabea Azad, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home and for your very kind words.


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Review from Pauline P (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anisha Grange looked after my mother for 6 weeks and treated her with compassion, professionalism, and first-class care. She benefitted from the care she received to be able to confidently return to her own home.

Reply from Rabea Azad, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to leave a review for Anisha Grange Care Home, we appreciate all comments and feedback. We are very pleased that your mother enjoyed her stay with us and that she was happy with our care.


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Review from Martin M (Nephew of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anisha Grange is a top-class, five-star care home in Billericay. My uncle was only there for a short time before passing away but the care he received was exemplary. The care he received was attentive and maintained his dignity in his final days. I would not hesitate to recommend Anisha to anyone and
the staff were absolutely first class in every way. A big thank you to all.

Reply from Niva Jha, General Manager at Hallmark Anisha Grange

Thank you so much for your kind words and lovely feedback. I know it means so much to the team.


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Review from S T (Son of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect.
Anisha Grange has coped admirably with the complications caused by the pandemic and has continued to provide an excellent level of care throughout.

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Review from Marian W (Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident for respite following Covid. My husband was in the nursing wing for end of life care. He passed away after 2 weeks in the Home. It was a sad and distressing time for all our family.
Anisha Grange - both management and all the staff, without exception, were excellent throughout.
Management
- always responsive, compassionate and highly professional.
Nurses and carers, Nursing Area - provided highly professional care at all times, regular care and more whenever needed with a warmth and genuine concern for my husband, giving him help, respect and dignity at all times. Links to the Hospice well used.
All staff, Residential Area - wonderful people whose kindness, support, professionalism and genuine compassion were constants throughout my stay, night and day.
A lovely room, garden, coffee lounge and sitting areas. Delicious flexible menu, excellent laundry, hairdressers, reception and communication to family. Thank you for everything - a superb team!

Reply from Niva Jha, General Manager at Hallmark Anisha Grange

Dear Marian, thank you for your review, it was our pleasure to be able to look after you and your husband during this tough and difficult time. Our condolences to you and your family and we were grateful that we could help you both. We will miss you and your husband and thank you again for such kind words.


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Review from V C (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Anisha Grange for respite 05/02/2020 and was so impressed by the level of care etc, I was happy to stay. I am still here in January 2021.

Reply from Niva Jha, General Manager at Hallmark Anisha Grange

Thank you for your kind words. We are delighted that you are happy in Anisha Grange Care Home and decided to stay as long as you have. We hope we continue to impress you going forward.


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Review from B C (Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a very unusual month because of the covid-19 virus. I opted to have the vaccine and have suffered no ill effects. The worst problem for me has been boredom, and the inability to mix also. I also miss my daily use of the stairs (vital if I am going to be able to visit my local family again).
It was a great relief to have our usual staff back after the Christmas break and to feel that normality is back within sight.

Reply from Niva Jha, General Manager at Hallmark Anisha Grange

Thank you for your feedback. We appreciate your honest feedback and we take all comments on board. We understand it is an unusual time for our residents, but to reduce the risk of infection and to keep everyone safe we are encouraging 1:1 stimulation/activity. The team has successfully delivered a range of 1-1 sessions under such very challenging circumstances and the isolation of residents was not a decision taken lightly. We anticipated this would cause frustration and boredom but we kept everyone safe due to the elimination of group activities and socialising until the full vaccination program had been completed and risk of an outbreak eliminated. However, our 1-1 sessions have been undertaken with very best intentions to see every resident for some meaningful interaction on a daily basis. We too look forward to group activities returning and the ability to utilise our beautiful gardens, the cinema and Café along with all our friends and fellow residents.


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Review from Melanie (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really appreciate all the care and kindness Mum has always been shown by all the staff at Anisha Grange. Throughout this difficult period, she has remained very cheerful and has constantly told me, during our phone calls, how lovely everyone is to her and how lucky she is to be a resident. We are
very extremely grateful to everyone involved for her excellent care.

Reply from Niva Jha, General Manager at Hallmark Anisha Grange

Dear Melanie, thank you for your kind words. We are happy you feel that we are doing our best for your mum.


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Review from Sandra M (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Anisha Grange for over four years during which time her needs have changed and the staff have addressed these changes very well. Her care had not faltered and the welcome and support I have received has always been first class. The staff are like our family now.

Reply from Niva Jha, General Manager at Hallmark Anisha Grange

Dear Sandra, thank you for your kind words, we will always do our best to support your mum on her journey at Anisha Grange. We are very grateful for what you have said and will continue to do our best for her.


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Review from Helen P (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I am grateful to the Anisha team for keeping my 100-year-old mother safe from Covid 19, whilst assisting her with Skype calls and arranging 'distanced' visits in the garden gazebo. Throughout these trying times, everyone I dealt with was unfailingly cheerful and helpful.
On 11th September
my mother fell and broke her hip when walking unaided to the bathroom. Throughout her 10-days hospitalisation (no visits permitted), the senior carer kept in touch with the ward and helped us understand Mothers condition. In preceding months, Mother repeatedly told us how well looked after she is, and how good the meals are. Now she is back at Anisha they are encouraging her to eat and regain some strength.
There seems to be a remarkably caring culture at Anisha, which is a credit to the management and all the staff. Despite understandable reservations about leaving her own home of 70-years, Mother has been consistently confident in and contented with the care she has received at Anisha.

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Review from J H (Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An experience similar to staying in a 1st class hotel but with having care given and dignity preserved. Management greatly involved in all aspects. Most important loving care given.

Reply from David Martins, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home and for your very kind words.


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Review from Frances (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Anisha Grange for over a year now, has nothing but praise for the standard of comfort and care that she has. At 100, Mother needs help with many of the most personal aspects of everyday life, which are undertaken with willingness and understanding. She enjoys visiting the salon
and having her hair and nails done, and we have all made use of the coffee lounge. Everywhere you go, the staff are friendly, helpful and as regular visitors, you become part of the Anisha Grange family.
At this very difficult time of lockdown, the management has certainly been on the ball with procedures and measures to protect both staff and residents. We have been kept informed of developments and policies. Video calls have been set up to enable me to contact the mother. It seems to me that the whole team do their very best each day to support the residents. I have every confidence that my mother is safe and being well looked after, thanks to the dedicated team of carers and excellent management.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you ever so much for taking the time to write this review, we are honoured to be caring for your mother and you are all part of our family. Thank you for your trust and confidence during this uncertain time.


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Review from W M (Son of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards of Anisha Grange are excellent across the board. There is a good team atmosphere and this feeds through to the residents.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home.


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Review from Gabriella T (Wife of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely and relaxing atmosphere. The staff are always available if there are any problems and the residents are always treated well.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home.


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Review from Joan O (Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home.


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Review from C K (Grandson of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was recently housed at Anisha Grange and since his admittance, we, as a family, cannot fault anything about the home. He is well looked after and the staff/management are fantastic. The facilities are great. Also, cannot thank them enough for their commitment to the residents.

Reply from Daniel Rowark, General Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home, and for your kinds words.


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Review from Anne H (Friend of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend once a week and whichever day I come, the staff are always busy, helpful and friendly to visitors and residents. The atmosphere in the home is one of the best I have experienced in visits to many homes over the last five years. I always feel that the residents are treated with kindness
and respect whatever their mood of the moment is! The staff are very patient and involve residents in all activities.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home. Family and Friends are a big part of what makes Anisha Grange a wonderful home and kindness and respect are fundamental values across the home. We are honoured to have been entrusted with the care of your friend.


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Review from H P (Great-Niece of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this care home has nothing but extreme praise, from the moment I came in to see Anisha Grange to the time my great uncle arrived I have been truly made to feel at ease. The staff here are amazing.

Reply from Carl Roberts, General Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home. We are very grateful to receive such a lovely review, it has been a pleasure to care for your Great Uncle. Thank you for kind words which will be passed to the team.


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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Hallmark Anisha Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Hallmark Anisha Grange is calculated as follows: ( (171 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 177 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Anisha Grange is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (25)

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Meet the Team (2)

Charlie

Charlie Lebatt

Job Title: General Manager

Joined: 2022

I am honoured to be a part of the team as General Manager at Anisha Grange. I have worked in the care sector for over ten years. I qualified as a Registered General Nurse in 2013 and spent the first 6 years of my nursing career working in Accident and Emergency before making the decision to transition into working within care homes.


I have a passion for Palliative care caring for those living with Dementia and supporting residents to lead an active and meaningful life.


Our aim is to deliver relationship-centred care in a nurturing and engaging environment so all our residents can live happy and fulfilling lives.


In my spare time, I enjoy spending time with my cockapoo Rosie and my horses.


Rabea

Rabea Azad

Job Title: Customer Relationship Manager

Joined: 2021

My name is Rabea and I am the Customer Relationship Manager at Anisha Grange Care Home Billericay.


I have been working in the care industry for 5 years, and when I am not at work I enjoy spending time with my 4-year-old son, who keeps me very busy.


My role is to support families who are looking for care for their loved ones and find the right care solution for them. The best part about my role is watching our residents settle into their new homes, make new friends and get the best quality of life.


I’m always on hand to support both the residents and their families, and also our local community of Billericay.