Hallmark Anisha Grange

Outwood Common Road, Billericay CM11 2LE
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10 84 Reviews
  • Hallmark Anisha Grange, Billericay
Located in the heart of Billericay, Hallmark Anisha Grange is a place where residents thrive. The 74-bed luxury care home provides award-winning dementia, residential, nursing and respite care.

As residents ease into life at Anisha Grange, they’ll experience luxury with a homely feel. The passionate team are dedicated to supporting residents to live each day to the fullest. Getting older comes with its own set of challenges but Hallmark Luxury Care Homes live for every moment - big and small. So, from the outset, their bighearted approach places residents and their loved ones at the centre of all they do. Get peace of mind too, knowing all the essentials are covered with Hallmark All-Inclusive.

Moving home can feel overwhelming, but Anisha Grange help to maintain familiarity. They keep families together, embrace couples moving in together, and make every effort to accommodate pets. Their doors are open day and night for loved ones to pop by at any time.

The home's smart design offers diverse spaces where residents can pursue beloved hobbies or even find new interests. From a greenhouse for green-fingered potters, to a lively café, residents live life their way, whether it's enjoying a glass of wine or freshly baked treats while catching up with loved ones. The choice is theirs.

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Care Provided by Hallmark Anisha Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlie Lebatt (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hallmark Anisha Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,930 – £2,010
    • Self-Funded Residential Dementia Care £1,930 – £2,420
    • Self-Funded Nursing Care £2,280 – £2,420
  • (these prices are only a guideline, please contact Hallmark Anisha Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open for visitors at any time


  • Parking

  • There is an onsite car park


Hallmark Anisha Grange Reviews (84)

Total of 84, showing 41-60
10

Hallmark Anisha Grange has a Review Score of 10 (9.960) out of 10, based on 15 reviews in the last 2 years. Over all time Hallmark Anisha Grange has 84 reviews.

Overall Experience

  • 74
  • 9
  • 0
  • 1
  • 0

Date Published

84
1
5
15
69

Review from P A (Great-Niece of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely and helpful staff that made us feel at ease and very welcome.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for this kind review and we will do all we can to make sure your Great Aunt continues to receive the best care.


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Review from K B (Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions: Arrived four days ago, the staff very friendly and attentive. Fellow residents congenial company, confident I will settle in with great satisfaction in my choice.

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Review from John C (Son-in-law of Resident) published on 22 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My second review, now we are 4 months into our Anisha Grange journey. My first review identified 'friendliness' as this care home's differentiating factor - well I am pleased to report that this friendliness continues to pervade every aspect of the Anisha Grange Team's ethos. My Mother in Law has
settled in very well and continually tells me of the fact that her care team always find time for her, no matter what the circumstances. I have also seen the determination of the catering team, to understand what the residents like to eat, and I salute their effort is listening, noting, and taking action - it cannot be easy catering for such a diverse set of customers, but their desire to listen is indeed a great attribute - well done the catering team (beautiful birthday cake!). Finally, I think the whole Coffee Club idea is just great, it allows residents and guests to take a break in a positive environment, or just grab a coffee on the way to the room for a visit - a 'real' asset.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

We are delighted to have received this review and are humbled by your kind words. We are very pleased that your mother-in-law has settled in well and we will pass your comments on to the team. Thank you again for taking the time to review Anisha Grange and being a part of the family.


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Review from Antoinette T (Niece of Resident) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor for over 6 years.
On Wednesday, the manager and the team staged a Jazz and Poetry Evening.
During the evening the team served canapés and very naughty cocktails! enjoyed by all.
My Daughter and I found the experience quite humbling, watching a section of society so
often forgotten, who was, the centre of attention and admiration.
It requires special dedication and love of people to provide this level of genuine care. We thank and applaud you, Daniel, Carl and all the boys and girls, especially Chef and team for the stunning canapés.
Anisha Grange, unlike many care homes, is a pleasure to visit, with its complimentary cafe/ garden room, to enjoy a coffee, specialist teas and delicious cake.
If you are in the care, medical and fire service, then watch out for the dates when complimentary breakfasts are served to set you up for the day ahead or to nourish you after a night shift.
We look forward to the next themed evening.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home. We are so glad you enjoyed the Jazz and Poetry Night on April 24th 2019. Anisha Grange Care Home endeavours to run regular family and friend events for residents as well as events for health professionals in the local community. Thank you again.


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Review from Wendy M (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the team at Anisha Grange to be extremely friendly and caring. My mother was welcomed warmly and really supported at a very difficult time for her. The whole team showed great understanding of her needs and a great willingness to put themselves out for her. As a result, she is beginning
to settle and become more integrated with other residents than she had ever done at her previous care home.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Anisha Grange

Thank you so much for taking the time to review Anisha Grange Care Home. Ensuring residents have a smooth transition to Anisha Grange is of great importance to us and I am delighted to read that your experience has been a positive one. Thank you for entrusting us with the care of your mother.


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Review from Tony L (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my mum, I would like to thank all the staff at Anisha Grange for their help and kindness. Although she has only been resident since 17th December she has felt at home from day one and it is great to see a smile on her face and to know that she is safe and happy, I could not ask for more.

Reply from Daniel Rowark, General Manager at Hallmark Anisha Grange

Thank you for taking the time to review Anisha Grange Care Home. We are so pleased your Mum is happy here.


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Review from Alyson S (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was in Anisha Grange dementia unit for 3+ years. At first, care was very good and we were happy. Over time though, the care deteriorated and there was a high turn over of staff. Often it seemed that there were insufficient staff to properly interact with and supervise residents.
Mum can be
difficult to persuade to accept help with washing and dressing and she often was dirty or wearing a previous day’s clothing/inappropriate clothing. Sometimes certain carers had “the knack” and mum let them help her, sadly they often left.
Mum is in a new home now, and in the 3 weeks she’s been there she has been clean every day, including the benefit of close supervision when toileting, which did not regularly happen in Anisha.
The fees at Anisha Grange do not reflect the level of care and were substantially more than we pay now.
Although facilities are indeed outstanding there was often insufficient staff to take residents to enjoy them, eg the garden during the beautiful summer.

Reply from Daniel Rowark, General Manager at Hallmark Anisha Grange

I would firstly like to thank you for spending the time providing this feedback. Whilst disappointing to read, I am now in post full time and am working hard with the team in the home to address any issues that may have been present in the home.
I will use your feedback to prioritise the areas of focus in the home and would like to wish your mum and yourself all happiness in her new home.


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Review from Rebecca L (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is an excellent feeling of community and support within the home. The setting itself is homely and welcoming.
The staff are without exception professional and caring. There could be more staff but I believe this is being addressed.

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Review from D T (Resident) assisted by family/friend published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, everything is done with a smile. The food is varied with a good choice and excellent quality.

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Review from Jennifer W (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot complain about the care my loved one receives but you need to look after the wonderful staff you have. Morale is very low and at lots of times, they are understaffed which is not acceptable. The coffee area looks bare and unhomely. The removal of books and games hasn't been a good idea.

Reply from Amanda Delabruyere, General Manager at Hallmark Anisha Grange

Thank you for your comments. We have recently reviewed dependency for our nursing community and have increased the team numbers during the day.
We have listened to the feedback about books and games in the café area these have been reinstated.


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Review from E W (Sister of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, I have found my sister to be very well cared for. All the staff are extremely friendly and efficient and see, to "go the extra mile" for the residents. Nothing is too much trouble. As a relative of a dementia sufferer, I am very impressed at the amount of patience shown by all the staff
- carers, domestic, clerical and management.
Well done.

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Review from Janet M (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say how kind everyone is at Anisha Grange Care Home in Billericay, not only to my mother but also to all members of our family.
In particular, I would like to mention one of the carers on duty on Sunday (15th July 2018). She went over and above what would be expected, and was extremely
helpful, even though it was a mealtime and therefore a very busy time. She showed such empathy and understanding with Mum and also went all the way to the laundry to collect something for us.
I have asked the Care Home reception to pass on my gratitude to her - Anisha staff are the best!

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Review from Stephanie R (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had been very ill before moving into Anisha Grange, she had been in hospital for 3 months having suffered 2 strokes. Since moving there at the end of January we have seen her health improve from week to week. She was initially there to see how she would like living there and is so happy with
the care given and all the teams there working so hard to keep the residents well cared for and happy with all the different activities on offer. She could not imagine going back to her flat where she was living before her illness.

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Review from B L (Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my care here. Staff very obliging night and day and cheerful at all times. So thanks everyone concerned.

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Review from Lisa S (Granddaughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend Anisha Grange highly enough. My grandmother stayed for respite care for a month and to quote her “I feel like I was living a life again”. Wonderful friendly and caring staff, lovely setting and excellent facilities.

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Review from C S (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, at all times looking to include residents in activities and encouraging them in all aspects of life in Anisha. Communication with family is very good.


There are occasions where they could perhaps be more thoughtful in respect of ensuring meals are eaten if residents need

encouraging. Undoubtedly a safe environment.

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Review from Julia R (Daughter of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father loves his home at Anisha Grange. He is treated with kindness and respect by all the staff and enjoys the many varied activities and entertainment.
I have never seen him enjoy his food so much as he does now. The menu is well thought out and the meals well prepared. He loves to sit in the
Garden Cafe in the afternoon with a piece of home made cake.
It gives me great peace of mind to know he lives in a beautiful environment and is so well-cared for by his ‘Anisha Grange family’.

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Review from Hayley O (Niece of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend Anisha Grange enough. My uncle came to live here in August 2017, since living here he has thrived. I never thought he would be so happy, he has become much more sociable joining in loads of activities and enjoying them. The staff are so caring and helpful to us and my uncle and any problems
are dealt with straight away. Fab place for my uncle and we are very happy with it.

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Review from Fiona A (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to my father on respite to give my mother a break. The nursing and care staff were exceptional. Thank you.

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Review from Emily H (Granddaughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Nan has come to the home she has put on weight. She's been taking daily activities which have helped her tremendously with her mobility and mental cognitive reactions/conversation. She has great company. The staff are so friendly and caring. I feel so happy to leave my Nan here. So much better
than her being alone in her little flat. I'd stay here.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Hallmark Anisha Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Hallmark Anisha Grange is calculated as follows: ( (171 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 177 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Anisha Grange is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (25)

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Meet the Team (2)

Charlie

Charlie Lebatt

Job Title: General Manager

Joined: 2022

I am honoured to be a part of the team as General Manager at Anisha Grange. I have worked in the care sector for over ten years. I qualified as a Registered General Nurse in 2013 and spent the first 6 years of my nursing career working in Accident and Emergency before making the decision to transition into working within care homes.


I have a passion for Palliative care caring for those living with Dementia and supporting residents to lead an active and meaningful life.


Our aim is to deliver relationship-centred care in a nurturing and engaging environment so all our residents can live happy and fulfilling lives.


In my spare time, I enjoy spending time with my cockapoo Rosie and my horses.


Rabea

Rabea Azad

Job Title: Customer Relationship Manager

Joined: 2021

My name is Rabea and I am the Customer Relationship Manager at Anisha Grange Care Home Billericay.


I have been working in the care industry for 5 years, and when I am not at work I enjoy spending time with my 4-year-old son, who keeps me very busy.


My role is to support families who are looking for care for their loved ones and find the right care solution for them. The best part about my role is watching our residents settle into their new homes, make new friends and get the best quality of life.


I’m always on hand to support both the residents and their families, and also our local community of Billericay.