Acer Court Care Home - Avery Healthcare
172 Nottingham Road, Nuthall,
Nottingham
NG8 6AX
The care my dad has received has been brilliant. The staff have been fantastic
Alison H (Daughter of Resident)
It is a lovely, clean home, with good food, lovely rooms, and care.
Judith G (Daughter of Resident)
Mum seems to have had a very positive experience and has only good things to say about the staff
Sue B (Daughter of Resident)
The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.
Free parking available
Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.616) out of 10, based on 36 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 102 reviews.
Review from Marian A (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare
Thank you for taking some time to write a review about your mum's care with us. I am delighted that your mum enjoyed her stay and we hope to see her again soon. Best wishes.
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Review from M C (Wife of Resident) published on 17 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare
Thank you for taking the time to complete a review and share your experience about the care your husband is receiving in the home. We are so glad you feel safe to leave your husband's care in the hands of our skilled and dedicated team. The team will be delighted to hear this feedback Best wishes.
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Review from Rose G (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare
Dear Rose, thank you so much for leaving a review about the care your mother received during her stay and at the end of her life. It was an absolute pleasure to care for her. Thank you and I will share your lovely words with the team. Best wishes.
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Review from Elaine M (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare
Dear Elaine, thank you for taking the time to share your experience and observations of the care your mum is receiving with us. We are delighted that Mum is staying with us and has settled in well. Thank you so much for your kind comments.
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Review from Shaun J (Son of Resident) published on 1 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare
Thank you so much for taking the time to complete a review and I am delighted that you are happy with the service we provide to your loved one. Best wishes
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Review from Glen P (Son of Resident) published on 12 April 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare
Dear Glen, I am so sorry to read your review about the dissatisfaction with the care your father has received at the home. I would like to offer you a sincere apology that you have felt the need to complain. All fees owed to your father have now been reimbursed to him and I am so sorry there has been such a delay in returning these funds. As the acting home manager, I am currently investigating your concerns and I will write to you formally in due course with my findings. Kind regards Gemma Wallbanks
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Review from Rachel K (Daughter of Resident) published on 22 March 2024
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Overall Experience
5.0 out of 5
Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare
I am delighted to read that your dad has found a new zest for life, living at Acer Court. He is a delight to care for with his sense of humour. Thank you for taking the time to write such a lovely review of the care experienced so far for your dad. Best wishes.
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Review from D A (Daughter-in-law of Resident) published on 16 February 2024
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5.0 out of 5
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Review from Elizabeth A (Daughter of Resident) published on 5 February 2024
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4.0 out of 5
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Review from Debbie T (Daughter of Resident) published on 26 January 2024
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5.0 out of 5
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Review from Paul T (Son-in-law of Resident) published on 26 January 2024
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5.0 out of 5
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Review from S H (Daughter-in-law of Resident) published on 26 January 2024
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5.0 out of 5
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Review from E M (Daughter of Resident) published on 15 January 2024
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5.0 out of 5
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Review from S Y (Daughter of Resident) published on 11 January 2024
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4.0 out of 5
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Review from Grace D (Great-granddaughter of Resident) published on 11 January 2024
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4.0 out of 5
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Review from Lorraine C (Daughter of Resident) published on 5 January 2024
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1.0 out of 5
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Review from J M (Son of Resident) published on 28 December 2023
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5.0 out of 5
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Review from E M (Grandson of Resident) published on 20 December 2023
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5.0 out of 5
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Review from Jason J (Friend of Resident) published on 30 November 2023
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5.0 out of 5
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Review from Tracey M (Daughter of Resident) published on 24 November 2023
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5.0 out of 5
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The Review Score of 9.6 (9.616) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.616 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (323 Excellents x 5) + (67 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 422 Ratings = 4.616
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Nov 2019
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Job Title: Customer Service Advisor
Joined: 2016
I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.
I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.
Job Title: Registered Home Manager
Joined: 2024
My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.
I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.
Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.
