Acer Court Care Home - Avery Healthcare

172 Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.6 102 Reviews
  • Acer Court Care Home - Avery Healthcare, Nottingham
Located next to Broxtowe Country Park in Nuthall, Acer Court offers professional and expert care for older people looking for residential care, dementia services or short-term respite care. Its sister home, Alder House is located next door.

The home specialises in dementia care and encourages physical activity and stimulating activities to keep residents engaged.

The care home offers activities and games, a hair salon, laundry, a greenhouse and potting shed, a minibus for trips out and much more.

The garden is stocked with raised beds and potting sheds, the south-facing courtyard is a good place to relax. Residents can also benefit from the onsite hairdressers which is open daily.

Residents benefit from the input of volunteers and friends and families are encouraged to visit as much as they like.

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Care Provided by Acer Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma Wallbanks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Acer Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Acer Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.


  • Parking

  • Free parking available


Acer Court Care Home - Avery Healthcare Reviews (102)

Total of 102, showing 41-60
9.6

Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.616) out of 10, based on 36 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 102 reviews.

Overall Experience

  • 82
  • 15
  • 3
  • 0
  • 2

Date Published

102
3
7
36
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Review from P G (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I heartily recommend Acer Court. Most of the staff there exceeded the requirements for carers. My mum has become a very demanding resident due to the onset of dementia, but the staff put up with her and treat her with respect.
Mum enjoys the events they put on, even though she doesn't always attend
them.
Thank you.
PS, can I say you could not have got a bubblier, more professional receptionist!

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is also nice to hear that the choice of daily activities provided by our talented well-being team is so well received, and we understand that they are not always to everyone's taste, and it's nice your mum can choose which ones she would like to join in with. I will certainly pass your kind comments on to our receptionist, who will be waiting to welcome you back on your next visit. Best wishes.


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Review from Joy D (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and facilities provided. Staff always go the extra mile to make sure Mum and us are happy.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall and for your amazing 5-star rating. We are delighted to hear how satisfied you are with the exemplary level of care provided daily by our dedicated staff team and the fact that not only your mum but also her family feel supported. Best wishes, Rachel.


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Review from Charlotte S (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely with helpful, cheerful staff. The member of staff on reception has been especially helpful. My dad has been here for a week and is settling in really well. I have also dealt with other members of staff, all of whom have really helped in various ways.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your dad has received since being a member of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. Your kind words about our community are truly invaluable to us, I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.


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Review from Gina O (Granddaughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Court Care Home - the staff are all really friendly. The reception staff are so helpful and respectful, especially one member of staff in particular. They can't do enough for us. We really appreciate all the support they give us.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court in Nottingham. We are delighted to hear how satisfied you are with our home and the exceptional level of care your loved one receives. It is a privilege to have them as part of our loving community. Best wishes.


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Review from C W (Granddaughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff treat residents and visitors with respect, they are kind and welcoming. It is my grandfather's birthday and the staff have prepared a spread for him and our family which I think is lovely. His room is lovely and clean and tidy. Easy for him to get around safely.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court in Nottingham. It is a pleasure to care for your grandfather and to have him as part of our loving community. In true Avery fashion, we love to go all out for special occasions, especially birthdays! We look forward to seeing you on your next visit. Best wishes.


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Review from Lynn D (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Court is a lovely home, peaceful and well maintained. My mother moved here a couple of years ago, and I know she is in a safe and caring environment. The staff are very friendly and caring. As a family, we feel contented that Mum is getting the best care for her needs, as I myself have worked in
similar premises. I value the way Mum is free to venture out into the garden and feel free to an extent. 10/10 for everything.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mother has received since being a member of our loving care community. We are delighted to hear how satisfied you are with our home and that your mother enjoys spending time in the garden, weather permitting. It is a true pleasure to care for your mother, giving you and your family the peace of mind that you deserve. Best wishes.


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Review from Katie H (Granddaughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Acer Court Care Home it has a very friendly, welcoming vibe with incredibly caring and helpful staff members and carers. My grandad seems to love staying here.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall. We are so pleased that you enjoy your visits to our home. It is a true pleasure to care for your grandad giving you and your family peace of mind. We always encourage our residents to have visitors and look forward to seeing you on your next visit. Best wishes.


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Review from Carolyn S (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second time Mum has been here for respite. Loves it! Thinks highly of the staff, enjoys the activities. Really well looked after. Looking forward to her next visit.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall. We are delighted to hear that your mum thoroughly enjoyed her respite stay with us, in the loving care community that we create and is looking forward to her next visit. We look forward to welcoming her back anytime. Best wishes.


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Review from Y C (Friend of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so friendly and helpful. They look after my friend very well, doing her hair so that she looks lovely.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our residents' friends and loved ones are always welcome to visit and join in with our activities. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from R H (Husband of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Medication not administered with due care and diligence. Three occasions recently one and two tablets in bedroom remaining following delivery. Had to ask for replenishment of toilet paper and paper towels. Two leather belts and items of clothing missing.

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Review from S W (Relative of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication from management I feel could be improved. Attended relatives' meeting in June, items mentioned on agenda, no further update received. Finding postal items are not being received eg postcards, new hearing aid. Finding we have to ask and investigate rather than our relatives' needs communicated
to us.

Reply from Katie Hoare, Home Manager at Acer Court Care Home - Avery Healthcare

Thank you for your comments and I am sorry to hear that you have difficulties with communication with Acer Court. I would like to meet with you in person to discuss this further and improve our communication approach with yourself and other relatives. Could I please ask for you to contact me directly to arrange a meeting. Best wishes, Katie


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Review from G H (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, helpful, and always willing to answer questions. Mum has settled in well despite concerns of moving in. This has to be a reflection of how well the staff care for her. The only point from a relative perspective is better communication from the home would be appreciated.

Reply from Katie Hoare, Home Manager at Acer Court Care Home - Avery Healthcare

Thank you for your review of Acer Court Care Home and your kind words. We strive to improve our communications with the residents and their loved ones and therefore I would be happy to meet with you in person and find a way forward to improve communication with yourself. Please do not hesitate to contact me directly to arrange a meeting at a time convenient for you. Best wishes,


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Review from Martin H (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the staff very helpful and pleasant.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.


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Review from C F (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad has settled nicely at Acer Court, he appears very relaxed and at home. I feel the home and staff want to work with me and try and understand us as a family in order to best care for Dad.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall. We are delighted to hear that your dad has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


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Review from Amanda R (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for everything you do.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.


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Review from T S (Son of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother died end of February after over six years at Acer Court. My mum got reasonable care in those years. However, I have been very disappointed with the complete lack of interest in my mum after her death from dementia. We got a hastily written condolence card in her Room two days after her death
as we collected her belongings. I informed them of her funeral arrangements and said if anyone wanted to write a few words to email them for inclusion in the funeral. This email was ignored and there has been zero interest from the home or any show of respect at her passing, despite telling them to stop sending me the weekly activities sheet I am currently still receiving them.

Reply from Noor Khan, Home Manager at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home in Nottingham. Please accept our condolences on the passing of your beloved mother. She was a highly valued member of our care community and deeply missed by all. I would like to offer my sincere apologies that you feel we have not met your expectations, and we have looked into your concerns. Please contact the Home Manager to discuss this further. Best Wishes, Noor Khan


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Review from S C (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in hospital recently. Prior to being admitted the home kept me updated on her health and called me on her wellbeing when she was in hospital. They care deeply for her and also she missed them whilst she was in there. This shows the friendships and bonds that are formed.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. We really appreciate you sharing your feelings relating to the care your mum receives, as we are passionate about delivering quality, person-centred support. I will pass your comments on to the rest of the team, who will continue to make everyone's stay as pleasurable as possible. It is a true pleasure to have your mum living with us, in the loving care community that we create. Best wishes Rachel.


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Review from John R (Brother-in-law of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant and very helpful. Everyone will go out of their way if you have any problems or enquiries.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Our dedicated staff team go above the standards daily to ensure all residents receive an exceptional level of care and meet each individual's needs. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.


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Review from Sandra W (Wife of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted by friendly, helpful staff. If any problems occur (eg falls) am contacted by the home regarding this. A varied choice of activities and entertainment is available if participating is desired. Meals are varied and served promptly. During lockdown, due to covid-19, testing was always readily available.
During the difficult times, overall a satisfactory home for residents to spend their time in.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your amazing 5-star rating. We are delighted to hear such kind words about our home and the staff. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received, along with the choice of tasty meals provided by our talented culinary team. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.


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Review from Yvonne M (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like many people (I expect) I was very nervous about finding a care home for my Mum. After careful research, Acer Court was on my shortlist. When I visited it immediately 'felt right'. Two and a half years later I know I made a good decision. I am very pleased with Acer Court. Are they perfect? No -
who is? But they are very good with all the important things and my Mum is safe and well cared for.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your kind comments about the care provided. It is a true pleasure to have your mum living with us as part of the loving care community we create, giving you and your family peace of mind. Best wishes, Rachel.


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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.616 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (323 Excellents x 5) + (67 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 422 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

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Michelle Waterhall

Job Title: Customer Service Advisor

Joined: 2016

I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.


I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.


Gemma

Gemma Wallbanks

Job Title: Registered Home Manager

Joined: 2024

My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.


I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.


Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.