Acer Court Care Home - Avery Healthcare

172 Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.6 102 Reviews
  • Acer Court Care Home - Avery Healthcare, Nottingham
Located next to Broxtowe Country Park in Nuthall, Acer Court offers professional and expert care for older people looking for residential care, dementia services or short-term respite care. Its sister home, Alder House is located next door.

The home specialises in dementia care and encourages physical activity and stimulating activities to keep residents engaged.

The care home offers activities and games, a hair salon, laundry, a greenhouse and potting shed, a minibus for trips out and much more.

The garden is stocked with raised beds and potting sheds, the south-facing courtyard is a good place to relax. Residents can also benefit from the onsite hairdressers which is open daily.

Residents benefit from the input of volunteers and friends and families are encouraged to visit as much as they like.

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Care Provided by Acer Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma Wallbanks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Acer Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Acer Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.


  • Parking

  • Free parking available


Acer Court Care Home - Avery Healthcare Reviews (102)

Total of 102, showing 61-80
9.6

Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.612) out of 10, based on 35 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 102 reviews.

Overall Experience

  • 82
  • 15
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  • 2

Date Published

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Review from Patrick F (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mother was still living at home I got to see many other care homes when she was in respite care. This was one of those care homes, and it was by far the best.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Your kind words about our home are truly invaluable to us and we highly appreciate the positive feedback. Many thanks, Ryan.


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Review from David F (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First discovered Acer Court when organising respite care for my mother from 2010. Of the 5 or 6 other care homes we tried this is by far the best and when she was committed to long-term care, we were delighted there was accommodation available here. Been here 5 years now - no complaints.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and that your mother is happy/settled in the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes, Rachel.


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Review from Leo J (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care given to my mother. Access now, although restricted is very good. My mother is always clean, well dressed, well-fed, and not agitated.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking your time to review Acer Court Care Home and for your amazing 5-star ratings. We are so delighted to hear how satisfied you are with our staff team and home. It is a true pleasure to care for your mother and have her as part of our loving care community here. Now the government restrictions have eased, we are so glad to welcome you back into our home for more safe regular visiting and look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from Mark W (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Mum is clean and happy.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your amazing 5-star ratings. We are delighted to hear how satisfied you are with our staff team. It is a pleasure to have your mother live with us here at Acer Court and we look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from Judith G (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has obviously been an incredibly difficult year but the staff have been helpful and done their best over this very stressful and difficult period. It is a lovely, clean home, with good food, lovely rooms, and care.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. It has certainly been a difficult year for us all, but our highly trained staff have been amazing at continuing to perform at the highest level and deliver exceptional standards of care and support for both residents and their loved ones. We are delighted to hear such positive feedback about our home and you are welcome any time for safe visiting. Best Wishes, Ryan.


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Review from Sue B (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Acer Court for one week's respite care so we could have a few days' break. The first since her dementia diagnosis. Mum seems to have had a very positive experience and has only good things to say about the staff, the food, activities, etc. We would not hesitate to entrust her to Acer Court
again; in fact, are discussing it with Mum now (having just collected her)!

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. We are delighted to hear how much your mother enjoyed her respite stay here, she is welcome back any time! A short-stay or permanent move to an Acer Court is reassuring for both carer and cared for. Our team make the moving and settling-in process straightforward and a positive experience and we are glad this gives you the peace of mind you and your family deserve. Best Wishes, Ryan.


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Review from J S (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far has been good. Staff and management, very helpful and caring, pleasant surroundings, happy atmosphere, residents always seem happy and well cared for.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. We are delighted to hear how satisfied you are with our home and appreciate the positive feedback. Our highly trained staff team go above the standards each day to deliver an exceptional level of care whilst creating a warm and welcoming community for residents and their loved ones. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from S B (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout, my association with Acer Court Care Home has been very positive. The administration have gone out of their way to allow unusual allowances due to me living far from Nottingham and the care staff are looking after my mother efficiently, caringly and within the strict guidelines of the care
commission rules. At 101 years, my mother is being given a quality of life beyond that she would have had living in the community albeit at her cost.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Our highly trained staff team go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a warm and welcoming community for all residents, and it is a pleasure to have your mother as part of it. We are delighted to hear such positive feedback and will be sure to pass on your kind words to our team. Best Wishes, Ryan.


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Review from N C (Granddaughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited from Hertfordshire as my nan took very poorly. The home were extremely accommodating under difficult lockdown/Covid restrictions and allowed us to spend valuable time with my nan across several days.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Our highly trained staff team are always on hand to assist with both residents and their loved ones where possible and nothing is ever too much trouble. The well-being of our residents is always our primary concern. Best wishes Rachel.


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Review from S G (Granddaughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my gran from Hertfordshire. She was very poorly and the staff were extremely caring and supportive.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your kind words. The well-being of our residents is always our primary concern, I am so pleased that we were able to facilitate a safe visit for you to see your grandmother at this difficult time. Best wishes Rachel.


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Review from Philip M (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional approach, caring attitude, Mum well looked after and cared for.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. It is great to hear such positive feedback about our home and staff team. We are delighted to hear how well your mother has settled into our home and it is a true pleasure to have her stay with us here. Best wishes, Ryan.


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Review from Annie D (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Court has been marvellous for my mum. She was very ill and depressed when she arrived but she is now happy, involved in the activities and has made lots of friends.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. It is a true pleasure to have your mother stay here at Acer Court and we are delighted to hear how well she has settled into the loving care community we create. Best Wishes, Ryan.


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Review from Alison H (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has received has been brilliant. The staff have been fantastic throughout the pandemic. We have been offered regular video calls which has been good. He is happy and safe here which is great.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your lovely feedback. Our highly trained staff team go above and beyond each day to create a warm and welcoming community for our residents to live in. The well-being of our residents is our top priority, and we appreciate how important it is for them to remain in touch with their families during these unprecedented times. Now the restrictions have eased, we are excited to welcome you back into our home for more regular safe visiting. Best wishes.


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Review from Peter T (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would not trust our mother's care to anybody else. Caring, loving, helpful. All staff are very friendly and helpful and, most of all, they adore our mum.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. We are so delighted to hear how satisfied you are with our home and the exceptional level of care our team provide to your mother and all our residents in the loving community that we create. It is a true pleasure to have your mother stay with us. Best wishes.


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Review from J A (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is looked after very well by the wonderful staff at Acer Court. A very caring home from home. I can highly recommend it.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. It is a true pleasure to have your father stay with us here and we are delighted to hear how well he has settled into our home. We look forward to inviting you for more regular safe visits now that the Government lockdown restrictions have eased.


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Review from Paula T (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit after lockdown, so exciting. Very comfortable and private. Well looked after and staff are very friendly. He was lost for words it's been that long. Been very well looked after.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. Our staff team are also just as excited as you are to welcome our residents loved ones back into our homes for more regular and safe visiting.


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Review from Caroline R (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had lived in Acer Court for 5 years living with Dementia. During her stay at this beautiful home which is more like a hotel than a care home, she received excellent care and attention. The staff are always professional and treat the residents with dignity. All throughout my mother's stay they
treated her as she was one of their own family, she was very well cared for and the home was never lacking in a good atmosphere and fun. The Home Manager and her Deputy always had time for the relatives and so helpful at the end of our mother's life. We will always feel that we became part of Acer Court's family as that is how all the staff made us feel. The home offered lovely well-cleaned rooms, freshly cooked food and fantastic care and communication. Thank you Acer Court.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your lovely feedback. We are so delighted to hear how happy you are with our homes facilities and the excellent care your mother received. Our highly trained staff team, always go above and beyond to ensure every resident is made to feel at home/welcome in the loving community that we create. It was a pleasure to have your mother stay with us. Best wishes Rachel.


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Review from Allison W (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Court is a lovely, clean, fresh-smelling home. My dad is there and has been since December; he's very well looked after and likes it there. The staff are all extremely helpful and lovely people. I would definitely recommend this place to everyone.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. Our highly trained staff team deliver exceptional care to all our residents and follow a stringent cleaning procedure to ensure that our home is safe for all residents, staff and visitors. Your kind words are truly invaluable to us and we are so delighted to hear how satisfied you are with our home. Best wishes.


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Review from Anthony M (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management of Acer Court looked after my mum for 18 months. They are always kind and considerate to mum's needs and kept the family informed of her wellbeing. I would like to thank the staff and management for looking after mum. I highly recommend Acer Court.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your lovely feedback. I am delighted to hear how satisfied you are with our home. Our highly trained staff team always go over and above standards to ensure every resident is made to feel at home/welcome in the loving community that we create. Best wishes Rachel.


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Review from Linda T (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Acer in December 2018 after living alone for over 20 years. Since moving to Acer Court she has regained a lot of her lost coordination and memory. She was struggling to cope yet would not admit it to herself or anyone else. The worry of remembering her medications, appointments, bills
and cooking took its toll on her. She felt lost as many of her friends were gone or had left the area leaving her feeling isolated even though family visited regularly; it was not enough. The people she had known from her own era were now missing from her life. Those she would talk to about the good old days were no more. Acer has given her support and care, all the staff are brilliant, the rooms and facilities are superb. She has no worries with day to day life as it's taken care of, she has friends and she is safe. At 92 years old what more could we ask for the mum we all love. Throughout the COVID situation, they have kept her safe and cared for, we as a family thank them all. Well done.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home, your kind words are truly invaluable to us and our staff team appreciate your positive feedback. Kind Regards, Ryan.


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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (314 Excellents x 5) + (64 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 410 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Avery Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Avery Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Avery Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (2)

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Michelle Waterhall

Job Title: Customer Service Advisor

Joined: 2016

I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.


I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.


Gemma

Gemma Wallbanks

Job Title: Registered Home Manager

Joined: 2024

My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.


I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.


Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.