Acer Court Care Home - Avery Healthcare

172 Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.6 102 Reviews
  • Acer Court Care Home - Avery Healthcare, Nottingham
Located next to Broxtowe Country Park in Nuthall, Acer Court offers professional and expert care for older people looking for residential care, dementia services or short-term respite care. Its sister home, Alder House is located next door.

The home specialises in dementia care and encourages physical activity and stimulating activities to keep residents engaged.

The care home offers activities and games, a hair salon, laundry, a greenhouse and potting shed, a minibus for trips out and much more.

The garden is stocked with raised beds and potting sheds, the south-facing courtyard is a good place to relax. Residents can also benefit from the onsite hairdressers which is open daily.

Residents benefit from the input of volunteers and friends and families are encouraged to visit as much as they like.

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Care Provided by Acer Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma Wallbanks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Acer Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Acer Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.


  • Parking

  • Free parking available


Acer Court Care Home - Avery Healthcare Reviews (102)

Total of 102, showing 81-100
9.6

Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.616) out of 10, based on 36 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 102 reviews.

Overall Experience

  • 82
  • 15
  • 3
  • 0
  • 2

Date Published

102
3
7
36
66

Review from M J (Niece of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Us as a family where received Acer Court for our uncle. We find the staff always very helpful. They have got to know her very well and he is looked after in the best possible way.
On moving in we found the office staff to be very efficient and had all the paperwork in order for us.

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Review from Dale W (Friend of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well kept home with loads of activities throughout the day in which the residents enjoy. Cleanliness is 100%. The staff are very knowledgeable and friendly. Management very friendly with nothing is too much for them to sort out, making sure you feel at ease when you're leaving their loved ones in your
care. All in all a care home I would recommend 100% to anyone.

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Review from J T (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both at Acer for a few weeks when their home was done up. Excellent care, all staff amazing. Room cleaned every day. They loved the food. Both have said they would go back when they need more help.

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Review from E M (Friend of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently visited my friend who resides at Acer Court. She was in great spirits despite the recent COVID outbreak. She said it had been tough being in lockdown but the staff had looked after her so well and been so caring that she would not have felt safer anywhere else. It was lovely to see her
looking so well. Thank you to the Acer Court staff team.

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Review from D M (Respite Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very pleasant and helpful. I found a nice response to a simple greeting encouraging. Being escorted on a short walk or to a shop (on a special bus) was helpful. Choirs, quizzes and entertainment in the mornings and afternoons were enjoyable. Provisions of tea/coffee, biscuits or buns
during the day was pleasant. Having my room well cared for was very helpful. Buildings appeared in the countryside, making the views interesting. Relaxing areas for walking and sitting were made by well-planted gardens. Inside was light with places to sit and talk or enjoy the views of paintings everywhere.

Reply from Angus Matthew, Senior Marketing Manager at Acer Court Care Home - Avery Healthcare

Thank you. We are pleased you enjoyed your stay with us and hope that you have settled in at home now. We would love to see you again if you are ever in the area - there is a bun with your name on it waiting for you.


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Review from D S (Respite Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I stayed for two weeks until Jan 2020. We had superb service from all the staff, who do a difficult job, in a very pleasant manner. Thank you all.

Reply from Rachael Startin, Customer Service Manager at Acer Court Care Home - Avery Healthcare

It was our pleasure to look after such a lovely couple. Thank you for choosing Acer Court and we look forward to welcoming you both back again soon.


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Review from D S (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father was in the home for a year and passed away just before Christmas.
He loved the staff; they became another family to him.
He was well looked after to the end.

Reply from Rachael Startin, Customer Service Manager at Acer Court Care Home - Avery Healthcare

Thank you for your kind words, it was easy to extend the Acer Court family to include your dad. We are sorry for your loss - your dad will be missed by all of the staff at Acer Court.


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Review from Michael T (Son of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in first for respite while dad was in hospital and basically she didn’t want to leave so we managed to get dad in when he was released from hospital. Unfortunately, we lost mum in November but being here has really helped dad to get over the loss. Everything the staff do is for the good of
the residents I can’t thank them enough. Acer Court is a five star home with ten-star staff.

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Review from Sarah B (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Acer Court for 7 months. She has never been so active. She enjoys every day. The activities, trips, staff and food could not be better. The managers are always on hand. Great!

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Review from S W (Granddaughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Acer Croft now for a few months, When I went with my dad to enquire, the reception staff were very welcoming and nothing was too much. The management team was helpful with the transition as my dad struggled with it. The care team always put my grandma's wishes first and has built
up a great relationship with her.
Couldn't wish for a better place to take care of my grandma.

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Review from Alison W (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the team at Acer Court, you are all fantastic.


Putting mum into a home was a difficult decision she found life at home lonely and at times dangerous. We looked around so many care homes but they were all old or had shared bathrooms or smelt so awful.
Walking into Acer Court

we instantly felt at home, we knew it was the right place.


The manager was excellent and could not do enough to help her feel comfortable. We work until 6 at night, she has stayed behind a number of times to meet us and help us come to terms with our mum being in a care home. The staff are amazing and my mum has taken them all to her heart.


When my mum lived at home, she would stay indoors for days on end. Now, I have to make an appointment to make sure she is in. I have never seen a care home do so much with the residents. Swimming, pub trip, days out to Cadbury world, panto! what more could any of us ask.


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Review from Jamie J (Grandson of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a resident at Acer Court for a few years and we are thrilled with the home, It has a fantastic “homely” feel, all staff are so friendly and nothing is too much trouble. The food on offer makes my mouth water every time I see the menu. The Activities team are fun, bright and full
of energy, my grandfather has told us not to visit on occasion as he is too busy getting involved with the activities on offer, including a trip to Donnington car museum! Thank you to all staff for everything you do, you are very much appreciated.

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Review from Sue P (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The walk in the garden for Alzheimer's day was great, my mum enjoyed the classical music played for her. It was a thoughtful and personalised activity. Thank you to the activity coordinator who did this. He is always kind and gentle in his approach. I would also like to compliment the care staff on
mum's floor (Sherwood) they are friendly and kind. Lovely homely feel. Thank you.

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Review from G M (Resident) assisted by family/friend published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my stay at Acer Court whilst my daughter was on holiday. The staff were wonderful, they were really kind and helpful to me. There were lots of activities and the food was very good. It was a pleasure to stay there.

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Review from Jean A (Resident) assisted by family/friend published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent end of life care. Very considerate staff. I call it home. Wonderful activities team - listen to any request and organise an outing around it. A programme to suit all tastes.

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Review from Janet W (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Acer Court for 2 years. My mother is extremely happy. There is a lot going on - lots to stimulate her. As a family we are worried that her money is going down very quickly but are reassured that the District Council will pick up the bill with our top up. Lovely staff.

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Review from Barbara P (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently had to make arrangements for my 96 year old Mum to move into a care home, an event she has always resisted. From the moment we first met the General Manager to the moment of moving my Mum into her actual room and the first couple of weeks of care, every person we have met has been extremely
helpful and friendly.
As far as the actual premises are concerned, when you first walk into the place you could be forgiven for thinking you had walked into a posh hotel. It is very clean and tastefully decorated and the rooms themselves are spacious and comfortable. The food is both plentiful and, from my Mum's reaction, delicious and the range of activities is absolutely terrific.
Most important of all of course, the standard of care is really tremendous. The carers make it clear that they regard the place as their residents' home and that virtually nothing is too much trouble for them. My Mum is very happy in her new home and for that, I am extremely grateful.

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Review from A P (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. All staff are friendly and caring. Nothing is too much trouble. Any queries are dealt with straight away. My mother and stepfather are very happy here. Support staff such as hostess and hairdresser. Reception staff are friendly and helpful. As a family, we would certainly
recommend this care home.

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Review from D C (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility. Staff are well trained, extremely knowledgeable, helpful and friendly. Nothing is too much trouble. Care facilities are first class with a choice of beds and items in individual rooms. Communal facilities are of a high standard; clean and well presented.

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Review from S T (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly. Always very warm welcome from staff and always offered refreshments. The home has very high standards of cleanliness, décor and staffing levels.
Staff always greet my friend and other residents with dignity and respect. My friend is very happy here and enjoys all the varied activities
and outings that are put on each week by the well-being team. All staff are friendly, polite, knowledgeable and caring. Management recently changed but the new manager is very friendly and offers lots of support to residents/relatives.

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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.616 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (323 Excellents x 5) + (67 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 422 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

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Michelle Waterhall

Job Title: Customer Service Advisor

Joined: 2016

I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.


I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.


Gemma

Gemma Wallbanks

Job Title: Registered Home Manager

Joined: 2024

My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.


I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.


Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.