Barchester Marnel Lodge Care Home

Carter Drive, Popley Way, Basingstoke RG24 9US
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9.8 116 Reviews
  • Barchester Marnel Lodge Care Home, Basingstoke
Marnel Lodge offer exceptional nursing, residential, dementia, and respite care in a warm, welcoming, and beautifully designed environment. Whether you are looking for long-term care or a short respite stay, a compassionate team is dedicated to providing personalised support while ensuring residents maintain their independence, dignity, and choice.

Marnel Lodge is purpose-built to feel like home, with modern furnishings, inviting communal areas, and beautifully landscaped gardens. Residents can enjoy stunning countryside views from their balconies , while the peaceful outdoor spaces offer the perfect spot to relax and socialise. All rooms feature private ensuite bathrooms, ensuring comfort and convenience. 24/7 Nurses in the building gives added peace of mind . Spacious communal and dining areas cater to both social and quiet moments, creating a warm, community-focused atmosphere.

The dedicated Memory Lane community, located on the first floor, is designed for residents living with dementia. This safe and supportive environment encourages independence with familiar routines, including life skills kitchens where residents can engage in meaningful activities like baking and table setting.

Need a break or short-term support? The home's respite care services offer the perfect solution for caregivers needing temporary relief or for individuals recovering from surgery or illness. Whether for a few days or weeks, the home provide high-quality care in a luxurious setting, helping residents regain confidence and independence.

Whether you are looking for long-term care, specialist dementia support, or short-term respite, Marnel Lodge provides luxurious living with expert care in a home-like environment .

Book a visit today and discover why Marnel Lodge is the perfect place for you or your loved one.

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Care Provided by Barchester Marnel Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anju Abraham (General Manager)
  • Admission Criteria
    • Care Home accepts admissions seven days a week.
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Barchester Marnel Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,950

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Marnel Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open for visits 24/7.


  • Parking

  • Two large car parks (front and site of the home) available. Off side parking is free as well.


Barchester Marnel Lodge Care Home Reviews (116)

Total of 116, showing 81-100
9.8

Barchester Marnel Lodge Care Home has a Review Score of 9.8 (9.776) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Marnel Lodge Care Home has 116 reviews.

Overall Experience

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  • 27
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Date Published

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Review from H T (Granddaughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother moved into Marnel Lodge about a month ago. The treatment that she has received has been excellent, the staff have been very welcoming, not only to her, but my family which has made the whole experience a lot easier emotionally.

Reply from Scott Lindfield at Barchester Marnel Lodge Care Home

I am really glad to hear that your Grandmother is enjoying life at Marnel Lodge. Families are just as important as our residents and I'm pleased to hear that you have had such a good experience with us.


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Review from Jackie P (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Marnel Lodge in May 2017 and soon settled in to enjoy the comforts of being cared for by a loving team. He also started to enjoy the number of activities that are a big part of the home which he could choose to take part in, or not. It was always what Dad wanted to do.


Having

a long complex medical history, the care he received was second to none. When his health started to fail further his end of life plan was implemented and all my sister and I can say is that he was cared for with love, compassion and dignity right to the end for which we are truly grateful.


If you are reading this review deciding to place your loved one into a home, please remember that Marnel Lodge is only what it is today because of the 'whole' caring family that work there, which make it the special place it is. I would highly recommend this home.


Reply from Jo Shuck, Administrator at Barchester Marnel Lodge Care Home

Thank you very much for the lovely review Jackie, Dad was very much loved by us all and we miss him. If you are ever in the area you would always be welcome to pop in for a cuppa and cake


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Review from Corinne P (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided at Marnel Lodge for the last nine months. In that time he received exemplary care. The staff have always been attentive and supportive. His complex medical needs were competently catered for by the professional nursing staff. The carers and events coordinators ensured he was entertained
and enjoyed many a hearty joke.
When my father had to receive end of life care, the staff stepped up the support to an even higher level. At this time all our family were given every consideration. We feel privileged to have been a part of the Marnel Lodge community and would like to thank them all.

Reply from Jo Shuck, Administrator at Barchester Marnel Lodge Care Home

Thank you so much for your very kind review! It was an absolute pleasure looking after your Dad.


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Review from G I (Niece of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent at ensuring my aunt gets the physical care she needs, as well as the emotional reassurance and care as her dementia progresses. Since I live a long distance from Marnel Lodge, I call to check on my aunt, staff are always happy to talk to me and they keep me informed of
any changes in the care plan or medications. I would definitely recommend Marnel for dementia care!

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Review from M R (Respite Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Marnel Lodge for five weeks in October/November for respite care and found it to be very good in every respect. A roomy purpose built building surrounded by a lovely garden with competent, capable and caring staff.

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Review from D S (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean, rooms lovely. Carers very jolly and caring. Garden really nice.

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Review from J M (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I asked if a member of staff could attend, to support mum, at our son's wedding. We were fortunate to have the assistance of the two activities assistants at the wedding, however, staff at the home all helped mum have a day to remember. I can't thank everyone enough. An excellent day for all.

Reply from Jo Shuck, Administrator at Barchester Marnel Lodge Care Home

It was our pleasure to ensure mum had a good day and all enjoyed the wedding!


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Review from Jennifer C (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are really pleased with Marnel Lodge and any problems we might have are due to my mother's inability to feed herself properly whilst refusing any help.
As a result, she spills a lot of drinks on herself and in her room and the dining room.
The staff are amazing, kind and caring.

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Review from Graham L (Son of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has then up residence as an end of life nursed resident - cannot fault the attention afforded my seriously ill mother from the moment she arrived. Staff are polite, friendly and very caring in all aspects of her care. The home is also very supportive to relatives of residents, and that matters.

Reply from Jo Shuck, Administrator at Barchester Marnel Lodge Care Home

Thank you for your kind review. It was our pleasure to look after such a lovely lady!


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Review from Maureen C (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to go into Marnel Lodge for respite care. Both she and the family were very apprehensive, particularly in viewing adverse press about other homes. What we found was a bright, clean friendly home where the staff actually do care. The residents retreated with so much respect by staff
whose friendliness combined with professionalism is superb and staff wanting to do the job - not just a wage. Should the time come when mum needs permanent care, we have all said we will hold out for a place at Marnel Lodge, such is the standard of all-round care.

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Review from John G (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for almost 3 years and was at end of life when I arrived. The staff have been so good to me and helped with my recovery. I would recommend this home to anyone.

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Review from Glenda G (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before moving to Marnel Lodge mum was withdrawn, unhappy and troubled.
Within the first few hours of her arriving, she was smiling, chatting and laughing.
This has not stopped.
She has made new friends and doesn't stop eating.
When the moment comes that you have to place your parent into full-time
nursing care, it is extremely stressful for everyone involved. I can honestly say my fears went instantly.
I just knew mum was in the best place she could be.
The staff are friendly, reassuring and caring.
They have fun with the residents and have lots of smiles.
My 5-year-old son is happy to visit his grandma which means a lot.
It reminds me of a 5-star hotel.
Thank you, Marnel Lodge.

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Review from M H (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home. My friend is happy and well cared for.
A warm welcome and coffee is also given to visitors.

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Review from P D (Wife of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some excellent staff and care with a few requiring to gain experience and confidence. Staff very considerate of relatives. My husband enjoyed his meals and there were frequent snacks between meals.
Activities limited by wide-ranging needs of residents with dementia, but staff interact frequently with
residents when passing by.
End of life care went as planned with dignity and caring.

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Review from Kaia V (Granddaughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my grandmother was a resident at Marnel Lodge, the home was consistently managed to a high standard; taking advantage of being a larger chain with excellent processes, training, and best practice, whilst still delivering the warmth and family-feel of an independent.
Staff were caring
and friendly, treating everyone with the respect and dignity they deserved. As with my nan, dementia stages can escalate very quickly so having the support of Marnel was a godsend. With a nurse on-site 24/7, it also meant that at the final stage, Nan could remain at the home - pain-free - in her lovely, modern and peaceful room - listening to her special songs.
The compassionate Marnel team made what would have been a very traumatic and stressful experience a time where we could say goodbye.

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Review from J M (Daughter-in-law of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law very settled in Marnel. She has made a few new friends. All staff are very caring and friendly and address any questions we have very quickly.
Activity girls are very good, offering a good range of different activities.
All staff work really hard but there are times when I feel that
there could be more carers, reassuring residents while they are sat in the lounge, especially in Memory Lane.

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Review from Debbie B (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents recently celebrated their diamond wedding anniversary and as they are both residents, we needed to celebrate in an environment where they are comfortable and cared for. The staff couldn't have done more. They made it so much easier for us to arrive from various distances (longest journey
was from France) and for us to relax with them.
The chef baked a celebration cake and staff were on hand at all times.
I cannot praise this care home enough. It truly is my parents home.

Reply from Jo Shuck, Administrator at Barchester Marnel Lodge Care Home

Hello, Debbie! Thank you for your wonderful review we are pleased that your Mum and Dad's wedding anniversary was a great success and they enjoyed the day. We strive to make sure that every day is special for our residents but we are pleased that such a momentous anniversary was celebrated accordingly!


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Review from Ron C (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marnel Lodge is a modern building well equipped and staffed with good people who know what is required. They do their job well and maintain a happy atmosphere.

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Review from Eileen W (Relative of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting Marnel for 4 years now. The home is always clean, bright and cheerful. Staff are always on hand to attend every need of their residents. Residents are always happy.

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Review from John W (Relative of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visited Marnel for 4 years now and are now friends of the home. We have found the staff to be very caring of all their residents. They make huge efforts to ensure their health and wellbeing.

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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Barchester Marnel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Barchester Marnel Lodge Care Home is calculated as follows: ( (131 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Marnel Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (47)

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Meet the Team (8)

Anju Susan

Anju Susan Abraham

Job Title: Home Manager

Joined: 2023

I am a highly motivated, Quality-driven RN working in Marnel since 2017, with 8+ years working in a hospital, in-patient and out-patient clinic settings and 6+ years in care settings. Focused on efficiency without compromising compassion. In 2019 achieved appreciation from the North Hampshire Urgent Care Certificate of Commendation in recognition of my exceptional professionalism and commitment to residents' advocacy. I am happy to be a leading part of the Marnel team. I have great enthusiasm, positivity and confidence to effectively lead and supervise the multi-disciplinary team to achieve the set targets.


Deepthi

Deepthi Pullath Murali

Job Title: Deputy Manager

Joined: 2023

I am a dedicated and compassionate nursing professional with over 10 years of experience in the healthcare industry. I joined Marnel in August 2021. My journey in nursing has been guided by a profound commitment to patient care and a relentless pursuit of excellence in every aspect of my practice. I believe in the core values of nursing passion, empathy, integrity and advocacy. I am committed to providing person-centred care that respects the dignity and individuality of each resident.


As a deputy manager with a profound passion for nursing and a heartfelt dedication to the well-being of elderly residents, I have dedicated my career to providing compassionate and comprehensive care.


Throughout my journey as a nurse, I have consistently demonstrated a deep commitment to improving the quality of life for those in my care. Beyond my clinical skills, I pride myself on my ability to connect with patients and their families, understanding their unique needs and tailoring my approach to suit each individual. My goal is to create a nurturing and safe environment where our residents feel valued and cherished.


As a nurse, I am continually learning and adapting, staying abreast of the latest in geriatric care to provide the best outcomes. Caring for the elderly is not just my profession, it is my passion and my life’s work. I am grateful for the opportunity to make a positive impact on the lives of those I serve and look forward to continuing this rewarding journey.


Simi

Simi Cyriac

Job Title: Unit Nurse Manager

Joined: 2023

An enthusiastic and hardworking individual who has 8 years of experience in nursing and dementia care. I give my best to deliver person-centred care to those I support and meet their needs with the passion and commitment they deserve.


Deborah

Deborah Olutosin Adedigba

Job Title: Unit Manager Memory Lane

Joined: 2022

I am a pragmatic nurse with over nine years of experience in adult nursing. I have been working with the Marnel Lodge team since 2022. I am dedicated to my job, making sure every resident I come into contact with gets the very best of my clinical, empathetic and person-centred care.


Diane

Diane Hemming

Job Title: Home Administrator

Joined: 2021

I joined the team in April 2021 and my role is to look after the home’s finances and administration. I have worked in administration for over 20 years and here at Marnel I lead a team of 2 lovely ladies. Tasks related to administration are very important to keeping a business running efficiently. Having the responsibility to complete tasks on time and in a quality manner without much oversight is crucial and really rewarding for me personally.


This is my first role in a care home and I am loving getting to know the residents and their families. I interact with the residents on a daily basis and you will often find me singing and dancing in one of the lounges when we have entertainers in and I am happy to join them on trips out. My door is always open and I am always happy to help.


Sarah

Sarah Yarney

Job Title: Activities Coordinator

Joined: 2024

I have worked with the elderly for more than forty years in various roles, gaining varied knowledge and experience. I have been a relative at Marnel Lodge for ten years and worked as an admin assistant for a year and a half. I have now taken on the exciting role of Activities Coordinator at Marnel Lodge and I am looking forward to working with the residents, families and the Marnel team to start some new activities and adventures.


Symoun

Symoun Genobatin

Job Title: Head Chef

Joined: 2024

Hi, my name is Symoun and I am the head chef here at Marnel Lodge. I joined Barchester in 2022 working in a sister Barchester home before moving to Marnel Lodge. Before that, I worked for a fine dining restaurant which is where I gained my skills and confidence. I love being able to make our residents happy through the love of food and take pride in every dish.


Tracey, Jeanne, Kayleigh

Tracey, Jeanne, Kayleigh

Job Title: Hairdresser and Chiropodist

Joined: 2014

Tracey, Jeanne & Kayleigh
Hairdressing & Chiropodist Team


Our passion is to help our lovely Residents and make them feel special every day.