We cannot thank or praise the staff enough for their commitment, kindness and care
Jo D (Daughter of Resident)
Nutritious, home cooked food, a clean bright environment and attention to detail
Susie C (Respite Resident)
The view is stunning and the gardens are well kept
S M (Son of Resident)
Fees are dependant on the residents needs and can be discussed in detail with the General Manager when you make your initial enquiries
The home has an open visiting policy which is directed by the resident and their loved ones. Young and old are welcome as are well behaved pets
The home has limited parking just 6 spaces however visitors can park at The Manor House and request a golf buggy from the reception area to transport them to the homes front door
Lincombe Manor Care Centre has a Review Score of 9.8 (9.781) out of 10, based on 30 reviews in the last 2 years. Over all time Lincombe Manor Care Centre has 109 reviews.
Review from Linda B (Resident) published on 4 June 2024
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Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre
What a wonderful review. I am glad that you have settled well into life at Lincombe Manor. It truly is a brilliant place. It's great that you are enjoying the variety of daily activities we have on offer, as well as our entertaining staff. You certainly brighten up my day when I see all of your deliveries arriving.
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Review from S R (Daughter of Resident) published on 28 May 2024
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Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre
We are grateful for your kind words about Lincombe Manor Care Centre being one of the best nursing homes in the area, although acknowledge your comments about your experience. We take great pride in our end-of-life care and have a wealth of knowledge and expertise within the team, working very closely with the local hospice, hospital and GP services, to be able to provide the best care and support to our residents and their families.
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Review from Melanie N (Daughter of Resident) published on 5 March 2024
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Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre
What a truly touching review, it made me very emotional reading this. What a beautiful accolade to our team. Your review has made them truly proud. We always treat people with dignity and respect and like to make everyone feel welcome at Lincombe Manor. I am happy to hear that this is exactly how you were made to feel. It was our privilege to have cared for your mum.
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Review from Anya B (Daughter of Resident) published on 22 February 2024
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Reply from Nicola Grace, General Manager at Lincombe Manor Care Centre
Thank you for such a lovely review. It’s wonderful to hear that your experience was one of warmth and kindness. We always go the extra mile to make sure that everyone is made to feel welcome and I am pleased to see our efforts were appreciated by you all. We are very proud of the service we offer and the team will be bursting with pride when they read your kind words. Mum was with us for a short time, but during that time she made a lasting impact on us which we shall be forever grateful for.
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Review from Marilyn C (Aunt of Resident) published on 6 October 2023
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
How wonderful to hear your experience with us was so positive. We were honored to care for your loved one in the final stages of their life. We couldn't have wished for a nicer family to support whilst going through such a sad time. We will always cherish the time we spent with your loved one and their family.
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Review from L S (Daughter of Resident) published on 28 September 2023
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
That is so lovely to hear. We love looking after Mum. Who would call the bingo each week if Mum wasn't with us? You are a wonderful family and we love welcoming you when you travel so far to visit Mum. It was so nice to see you all recently. I will pass your kind words on to the team and show them how much they are appreciated.
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Review from Jamie B (Son of Resident) published on 22 September 2023
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
What a stunning review. You have made us all very proud of the work we do and how much we are appreciated by you and your loved ones. We absolutely love looking after Mum. She is the life and soul of the home and keeps us on our toes with her daily online shopping deliveries! We wouldn't be without her or you as a family. Thank you for all your kindness and support.
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Review from Serena G (Daughter of Resident) published on 8 September 2023
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Wow. What a wonderful review. This has made the team so proud. We loved looking after mum and getting to know you as a family. Hewitt do an incredible job in partnership with the NHS ICT team and we have a great success rate for rehabilitation. Your review tells us it works and we thank you for that. We all hope Mum has settled into her new home and is enjoying life to the full.
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Review from H B (Granddaughter of Resident) published on 5 September 2023
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much for your review. The team always go the extra mile and your kind words will mean a lot to them. Our views are stunning, aren’t they? We are so lucky to work here and care for such wonderful people.
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Review from B S (Resident) published on 27 July 2023
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much for your kind words and 5-star review of our intermediate care service Hewitt Lodge. It's wonderful to see you had such a positive experience of our facilities, staff and being treated with dignity. The team will be thrilled to see how much you value them by writing such a glowing review.
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Review from Miriam E (Daughter of Resident) published on 10 February 2023
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Hello. What a lovely review. Thank you for all your kind words. Lincombe is truly a special place and we are thrilled you enjoy your visits and can spend quality time with mum. Every day we try to go that extra mile to make it a five-star service and your feedback shows us we are getting it right. We look forward to seeing you soon especially as you bring along that gorgeous doggy for us to pet.
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Review from Julie N (Daughter of Resident) published on 20 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
You are so lovely to say such kind things about the team. They are truly committed to delivering person-centred care and your review shows them just how well they do it. We take pride in our well-being programme and tailor it specifically to the residents' choices and preferences. The harpist is a firm favourite and returns monthly by popular demand.
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Review from Gillian W (Wife of Resident) published on 20 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for such a wonderful review of Lincombe Manor and all its facilities. We are all very proud of the service we offer and it's heart-warming to read how happy you are with your husband's care. You have been a great support to us over the past twelve months in "getting it right" and for that we thank you for all your kindness.
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Review from Penny D (Niece of Resident) published on 20 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your lovely review of Lincombe Manor. Your auntie is such a wonderful lady, we are proud to be able to care for her. Our sea-view rooms are gorgeous aren't they? Just what's needed to make that transition from home to care a little easier. Merry Christmas to you all.
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Review from Sam B (Daughter-in-law of Resident) published on 20 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
What wonderful feedback from a family who have only been with us for such a short while. It's been our pleasure to care for your mother and get to know you as a family. Thank you so much for your kind words. The team will be thrilled when I share your review with them.
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Review from Carol F (Daughter of Resident) published on 19 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your kind words. Every department takes great pride in what they do particularly our incredible housekeeping team who were thrilled when I showed them your comments.
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Review from Helen D (Daughter of Resident) published on 19 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your wonderful review. We are very happy to hear how pleased you are with Mum's care. It was a big decision to make and I'm glad you felt supported whilst you all considered the future.
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Review from Katrina W (Daughter of Resident) published on 19 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much for your kind words about the team. They will be so happy to read how highly you think of them. The food is fabulous isn't it? Our chefs take great pride in their dishes. Mum is loving engaging in our activity programme. It is lovely to see her confidence grow over the past few weeks and see her make some new friends.
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Review from Angela G (Partner of Resident) published on 19 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for all your support. We wouldn't let a day go by without making sure your partner enjoyed life. He is cherished by the whole team who love his banter and incredible sense of humour.
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Review from Tony D (Son of Resident) published on 19 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
What a lovely thing to say when Mum has only been with us for a short time. We very much enjoy caring for her. The team often forget what an incredible job they do settling new residents and families into the care centre. When I show them your review I know they will be thrilled.
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The Review Score of 9.8 (9.781) out of 10 for Lincombe Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.781 for Lincombe Manor Care Centre is calculated as follows: ( (300 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 351 Ratings = 4.781
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lincombe Manor Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Single en suite nursing or residential rooms available
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Job Title: General Manager
Joined: 2024
I was appointed as General Manager of Lincombe Manor Care Centre in January 2024. I qualified as a General Nurse in January 2003 after completing my training in Exeter with the University of Plymouth. I remained in Exeter, working at The Nuffield Hospital as a junior nurse and at The Royal Devon and Exeter Hospital. I then joined the care sector which led me towards working as a Clinical Care Manager with Elizabeth Finn Homes for 10 years, which I thoroughly enjoyed.
Away from work, I live in Exeter with my husband and two children, Freya and Harrison. I enjoy horse riding, walking my two dogs and holidaying with my family.
Job Title: Director of Operations
Joined: 2019
Hello, my name is Justine. I am proud to say I have been a Registered Nurse for 30 years and love the profession with all my heart. I have worked both in the hospital setting and since 2007 in the care home industry. My passion is working alongside our older population ensuring they receive quality person-centred care and enjoy the next stage of their lives in our beautiful care home.
Job Title: Clinical Lead Nurse
Joined: 2017
My name is Helen, and I am the Clinical Lead RN here at Lincombe Manor Care Centre. I began my nurse training in 1985, starting in hospital settings in Herefordshire, Lincolnshire and South Devon. I have always felt very blessed to be able to find a career which I feel so proud and passionate about.
I relocated back to South Devon from Lincolnshire in 2017, which is when I began my journey at Lincombe Manor Care Centre, progressing in my role from RN, to Senior RN and becoming Clinical lead in 2024.
Away from work, I enjoy walking in beautiful Devon. I love nature and its vast variety of birds and animals. That said, I am equally happy to sit in a café with a good book and a latte, on a rainy day.
Job Title: Senior Registered Nurse
Joined: 2015
Hello, my name is Grace and I have worked at Lincombe Manor Care Centre for 8 years but have been a Nurse for 16 years. I am a very experienced nurse and very much enjoy my job and being at Lincombe Manor. I enjoy looking after and socialising with the residents, each one is very special. I am a hard worker and take my role very seriously but can also relax and enjoy time with the residents and my fellow colleagues. In my spare time, I enjoy food, singing and learning to play my guitar. I am also very close to my family.
Job Title: Senior Registered Nurse
Joined: 2022
My name is Sinead and I have been here at Lincombe for 2 years as a senior RN, but I have been a Registered Nurse for 21 years.
Originally from Ireland, I moved over to England and now enjoy Nursing in the beautiful South West.
When not working I spend lots of time with my two beautiful children, who mean the world to me.
Job Title: Lead Administrator
Joined: 2015
My name is Holly and I am the lead Administrator here at Lincombe Manor Care Centre. Some of my roles are calculating and running payroll, and aiding Head Office with admissions and petty cash. I am well supported by Andrea and between us we keep Admin running smoothly.
Before I was an Administrator, I worked as a Mental Health Care Assistant for over 10 years, gaining various NVQs and qualifications in the process. I particularly enjoy the HR side of my role, as I feel that all of our staff are very important and need to be looked after well. When I am not working, I spend time with my husband, Peter, and our young son. I am here to help you in any way that I can, so please don’t be afraid to ask.
Job Title: Wellbeing Lead
Joined: 2013
Hello, my name is Roxanne and I am the Wellbeing Lead here at Lincombe Manor Care Centre. I have been here for 10 years and have worked in care for just over that. When I first started here I was a Care Assistant and have worked my way to activities coordinator and then to Lead Wellbeing coordinator. I really enjoy my job where I get to plan alongside residents the activities they would like to see and do.
I also enjoy that I get to spend quality time with the residents in either one-to-one visits or group sessions. In my spare time, I like to spend time with my family and friends, walk my dogs and go swimming.
Job Title: Head Housekeeper
Joined: 2018
My name is Violeta and I have worked here at Lincombe Manor as part of the Housekeeping team for 5 years now. I was promoted to Head of Housekeeping in 2021. I work in a wonderful place with wonderful people and I enjoy every day.
Job Title: Assistant Practitioner
Joined: 2016
My name is Denise Barry and I've worked here in Lincombe Manor for 7 years I joined as a Senior Care assistant then trained to be a care practitioner. In April 2022 I completed my Level 5 Diploma and became an Assistant Practitioner where I not only get to support the residents health and social needs but work closely with our Nurses to provide high standards of nursing care to all who live at Lincombe. I've been working in the care sector for over 25 years, I've worked in residential and nursing homes, working with dementia residents and adults with learning disabilities. In my spare time, I enjoy socialising with my friends and family.
Job Title: Team Leader
Joined: 2019
My name is Joanna and I am a Senior Care Assistant at Lincombe Manor Care Centre. My husband and I moved to Devon 6 years ago and I was previously working in the motor trade. After looking after my mum prior to moving into a care home herself, I decided to change career and look after other people in their day to day living. I have been here since April 2019 and enjoy all aspects of my job.
Job Title: Senior Healthcare Assistant
Joined: 2020
Hello, my name is Naomi and I have been working at Lincombe Manor Care Centre since 2022. I completed my level 3 in Health and Social Care at college and applied for a job here. I was first offered a position on the Wellbeing Team which I really enjoyed but when an opening became available for a Healthcare Assistant, I had to apply as that was my passion. I got the role and was a Healthcare Assistant for 1 year before being offered a Senior Healthcare Assistant position which I accepted. I really enjoy my job. I love to spend time with the residents and make them look and feel nice by helping with their hair and make-up.
In my spare time, I like to travel and spend time with my partner, family and friends. I enjoy festivals and being outside in the sunshine, summer is my favourite time of the year.