We cannot thank or praise the staff enough for their commitment, kindness and care
Jo D (Daughter of Resident)
Nutritious, home cooked food, a clean bright environment and attention to detail
Susie C (Respite Resident)
The view is stunning and the gardens are well kept
S M (Son of Resident)
Fees are dependant on the residents needs and can be discussed in detail with the General Manager when you make your initial enquiries
The home has an open visiting policy which is directed by the resident and their loved ones. Young and old are welcome as are well behaved pets
The home has limited parking just 6 spaces however visitors can park at The Manor House and request a golf buggy from the reception area to transport them to the homes front door
Lincombe Manor Care Centre has a Review Score of 9.8 (9.781) out of 10, based on 30 reviews in the last 2 years. Over all time Lincombe Manor Care Centre has 109 reviews.
Review from R C (Son of Resident) published on 19 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your review of Lincombe Manor. We all care deeply for your mother and are privileged to be able to care for her.
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Review from J C (Daughter of Resident) published on 9 December 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much for your lovely review. We try our best to make everyone feel welcome and your father made it easy for us. Such a lovely couple and a pleasure to care for Mum. Wishing you all a lovely festive period from everyone at Lincombe.
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Review from A L (Husband of Resident) published on 22 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
That is such a lovely review. We know how difficult is was for you in the beginning but now it's like a well-oiled machine. We know you both so well it's like having family to stay. I am pleased to hear you get some rest and relaxation whilst we take care of your lovely wife. On her next stay I must send you some pictures of her enjoying our wide range of activities as she loves to try new things as well as her favorites such as a bit of rock and roll and pub games. Looking forward to seeing you both soon.
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Review from J W (Son of Resident) published on 14 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Mum is such a delightful lady - how can we not look after her so well! She is indeed still talking about her fabulous birthday weekend and even complimented your cooking to me, although she did call it an attempt at cooking - she is so cheeky. We love meeting you all when you visit. Just tell us when the next celebration is, and we will make sure Mum is in her finery. Looking forward to seeing you soon.
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Review from Kevin W (Son of Resident) published on 13 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Hello. It is lovely to hear you are pleased with the service we provide. I do enjoy hearing all your responses when I send updates out all and its wonderful to receive so much support from families such as yourselves. The past two years have been tough on all of us but more so for residents and their families so its heart-warming to hear you have been reassured throughout all of the tough times.
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Review from A N (Daughter of Resident) published on 12 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
You are so kind to give us praise. We do not have to try very hard to look after Mum. She is such a gracious and kind lady we would go to the ends of the earth for her. Thank you for all your unwavering support, particularly during the past two years. We really couldn't have done it without family members such as yourself.
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Review from A E (Granddaughter of Resident) published on 9 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Wow! What an amazing review. Thank you so much. It's amazing to hear that Gran feels comfortable in her new home. To be honest, Gran makes it very easy for the team to be friendly and happy in her presence. She is such a gracious lady and we are proud to have the opportunity to care for her. Those views are stunning aren't they? I still have to pinch myself when I go upstairs. Thank you from all of us at Lincombe.
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Review from D S (Daughter of Resident) published on 9 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your kind words. It's wonderful to hear the words "calm and professional" as this is what we strive for every day. Mealtimes are one of the most important aspects of a resident's day so our chefs always endeavor to serve nutritious and appetizing meals which our care team can support with in a dignified way. Thank you for all your support and kindness.
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Review from P S (Daughter of Resident) published on 9 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much. The team are exceptional, I agree. When I show them our reviews they become quite emotional. Your reviews demonstrate to them how much they are appreciated. Thank you from all of us for your unwavering support and tasty treats during what was the most challenging 2 years of our careers. May the good times roll.
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Review from Pat S (Daughter of Resident) published on 9 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your very kind words about the staff at Lincombe. They are an outstanding team, always going the extra mile and never without a smile. Most of the staff have been employed for a number of years. They are passionate about delivering the highest standards of care and being here so long they know all the residents' personal preferences which makes everyone's care bespoke. We in turn would like to thank you for your continued support. We could not do what we do without families such as yourself.
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Review from David K (Son of Resident) published on 1 September 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Such kind words. We absolutely love caring for your mother, and it's wonderful to hear you say such lovely things about the staff. They certainly all go the extra mile. Thank you for all your support as well, especially over these recent challenging times. It's very much appreciated.
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Review from Allison W (Daughter of Resident) published on 29 August 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for all your kind words. It means a lot to us to know how happy you are with mums care. Mum is a delightful lady, full of wit and wisdom which we are all benefiting from. It has been lovely observing mum flourish during her stay with us, attending activities and meeting new people. I am a big fan of her artwork and have commissioned a painting for my office wall. My team will be thrilled to read you are so happy with the service they provide. Thank you for all your support.
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Review from Derek S (Resident) published on 29 August 2022
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Well done team.
Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your recognition of our wonderful Receptionist. She always has a smile with nothing being too much trouble for all our guests. I am pleased to read how happy you are with your loved ones' care. The team will be thrilled to hear how much you appreciate them.
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Review from Liz H (Daughter of Resident) published on 29 August 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Its so lovely to hear how much peace of mind we have given you. We are very proud of the care we deliver and its good to hear we are getting it right for you. Every department works tirelessly to ensure your loved one has the best of everything. Thank you for all your kind words.
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Review from Alex B (Daughter of Resident) published on 29 August 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Wow! Best in the UK! It's wonderful to think we have made you and your loved one so happy. Lincombe is a beautiful building with views to die for. It was wonderful to see you earlier this year. It gave me a chance to thank you for all your support during the most challenging times of the pandemic. We would not have gotten through if it wasn't for relatives such as yourselves. Your father is part of the family and much loved by everyone who works at Lincombe. We couldn't be without him.
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Review from Suzy T (Daughter of Resident) published on 24 August 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
You are so kind. You have captured Lincombe perfectly. Mum is the best bingo caller ever! She really gets the competition to fever pitch and graciously accepts her bar of milk chocolate in payment for her expertise. We can't wait to see you again when you fly over. You have been an immense support to us all despite being many miles away.
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Review from A R (Daughter of Resident) published on 24 August 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
It is our absolute pleasure to look after Mum. We are so pleased you are happy with the care we give her; it means a lot for us to hear this. None of us would have gotten through these past two years if it weren't for families such as yourselves supporting us all the way.
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Review from Claire J (Daughter of Resident) published on 31 March 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Hello. Such kind words from someone who only knew us for a short time. You were so kind to us as well so don't forget that. Mum touched all our hearts for the short time we were able to care for her. She never stopped smiling and was amazed she landed in a "top notch" bed. The whole team says thank you to you and your family.
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Review from Rosie H (Daughter of Resident) published on 16 March 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for writing such kind words about us especially when you are still grieving from the loss of your lovely mum. It makes us happy that we made such a good impression on you in such a short space of time. We do all wish you well and thank you for your support
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Review from Neale S (Son of Resident) published on 3 February 2022
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much for the praise and kind words. How could we not look after Mum so well she is an absolute diamond and we all love caring for her. If Mum ever chose to come back we would put out the flags and pop the champagne. We appreciate you as much as you appreciate us. You are a lovely family and it has been a pleasure getting to know you all and making sure you have had some quality time with Mum over the past few months.
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The Review Score of 9.8 (9.781) out of 10 for Lincombe Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.781 for Lincombe Manor Care Centre is calculated as follows: ( (300 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 351 Ratings = 4.781
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lincombe Manor Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2019
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Single en suite nursing or residential rooms available
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Job Title: General Manager
Joined: 2024
I was appointed as General Manager of Lincombe Manor Care Centre in January 2024. I qualified as a General Nurse in January 2003 after completing my training in Exeter with the University of Plymouth. I remained in Exeter, working at The Nuffield Hospital as a junior nurse and at The Royal Devon and Exeter Hospital. I then joined the care sector which led me towards working as a Clinical Care Manager with Elizabeth Finn Homes for 10 years, which I thoroughly enjoyed.
Away from work, I live in Exeter with my husband and two children, Freya and Harrison. I enjoy horse riding, walking my two dogs and holidaying with my family.
Job Title: Director of Operations
Joined: 2019
Hello, my name is Justine. I am proud to say I have been a Registered Nurse for 30 years and love the profession with all my heart. I have worked both in the hospital setting and since 2007 in the care home industry. My passion is working alongside our older population ensuring they receive quality person-centred care and enjoy the next stage of their lives in our beautiful care home.
Job Title: Clinical Lead Nurse
Joined: 2017
My name is Helen, and I am the Clinical Lead RN here at Lincombe Manor Care Centre. I began my nurse training in 1985, starting in hospital settings in Herefordshire, Lincolnshire and South Devon. I have always felt very blessed to be able to find a career which I feel so proud and passionate about.
I relocated back to South Devon from Lincolnshire in 2017, which is when I began my journey at Lincombe Manor Care Centre, progressing in my role from RN, to Senior RN and becoming Clinical lead in 2024.
Away from work, I enjoy walking in beautiful Devon. I love nature and its vast variety of birds and animals. That said, I am equally happy to sit in a café with a good book and a latte, on a rainy day.
Job Title: Senior Registered Nurse
Joined: 2015
Hello, my name is Grace and I have worked at Lincombe Manor Care Centre for 8 years but have been a Nurse for 16 years. I am a very experienced nurse and very much enjoy my job and being at Lincombe Manor. I enjoy looking after and socialising with the residents, each one is very special. I am a hard worker and take my role very seriously but can also relax and enjoy time with the residents and my fellow colleagues. In my spare time, I enjoy food, singing and learning to play my guitar. I am also very close to my family.
Job Title: Senior Registered Nurse
Joined: 2022
My name is Sinead and I have been here at Lincombe for 2 years as a senior RN, but I have been a Registered Nurse for 21 years.
Originally from Ireland, I moved over to England and now enjoy Nursing in the beautiful South West.
When not working I spend lots of time with my two beautiful children, who mean the world to me.
Job Title: Lead Administrator
Joined: 2015
My name is Holly and I am the lead Administrator here at Lincombe Manor Care Centre. Some of my roles are calculating and running payroll, and aiding Head Office with admissions and petty cash. I am well supported by Andrea and between us we keep Admin running smoothly.
Before I was an Administrator, I worked as a Mental Health Care Assistant for over 10 years, gaining various NVQs and qualifications in the process. I particularly enjoy the HR side of my role, as I feel that all of our staff are very important and need to be looked after well. When I am not working, I spend time with my husband, Peter, and our young son. I am here to help you in any way that I can, so please don’t be afraid to ask.
Job Title: Wellbeing Lead
Joined: 2013
Hello, my name is Roxanne and I am the Wellbeing Lead here at Lincombe Manor Care Centre. I have been here for 10 years and have worked in care for just over that. When I first started here I was a Care Assistant and have worked my way to activities coordinator and then to Lead Wellbeing coordinator. I really enjoy my job where I get to plan alongside residents the activities they would like to see and do.
I also enjoy that I get to spend quality time with the residents in either one-to-one visits or group sessions. In my spare time, I like to spend time with my family and friends, walk my dogs and go swimming.
Job Title: Head Housekeeper
Joined: 2018
My name is Violeta and I have worked here at Lincombe Manor as part of the Housekeeping team for 5 years now. I was promoted to Head of Housekeeping in 2021. I work in a wonderful place with wonderful people and I enjoy every day.
Job Title: Assistant Practitioner
Joined: 2016
My name is Denise Barry and I've worked here in Lincombe Manor for 7 years I joined as a Senior Care assistant then trained to be a care practitioner. In April 2022 I completed my Level 5 Diploma and became an Assistant Practitioner where I not only get to support the residents health and social needs but work closely with our Nurses to provide high standards of nursing care to all who live at Lincombe. I've been working in the care sector for over 25 years, I've worked in residential and nursing homes, working with dementia residents and adults with learning disabilities. In my spare time, I enjoy socialising with my friends and family.
Job Title: Team Leader
Joined: 2019
My name is Joanna and I am a Senior Care Assistant at Lincombe Manor Care Centre. My husband and I moved to Devon 6 years ago and I was previously working in the motor trade. After looking after my mum prior to moving into a care home herself, I decided to change career and look after other people in their day to day living. I have been here since April 2019 and enjoy all aspects of my job.
Job Title: Senior Healthcare Assistant
Joined: 2020
Hello, my name is Naomi and I have been working at Lincombe Manor Care Centre since 2022. I completed my level 3 in Health and Social Care at college and applied for a job here. I was first offered a position on the Wellbeing Team which I really enjoyed but when an opening became available for a Healthcare Assistant, I had to apply as that was my passion. I got the role and was a Healthcare Assistant for 1 year before being offered a Senior Healthcare Assistant position which I accepted. I really enjoy my job. I love to spend time with the residents and make them look and feel nice by helping with their hair and make-up.
In my spare time, I like to travel and spend time with my partner, family and friends. I enjoy festivals and being outside in the sunshine, summer is my favourite time of the year.