We cannot thank or praise the staff enough for their commitment, kindness and care
Jo D (Daughter of Resident)
Nutritious, home cooked food, a clean bright environment and attention to detail
Susie C (Respite Resident)
The view is stunning and the gardens are well kept
S M (Son of Resident)
Fees are dependant on the residents needs and can be discussed in detail with the General Manager when you make your initial enquiries
The home has an open visiting policy which is directed by the resident and their loved ones. Young and old are welcome as are well behaved pets
The home has limited parking just 6 spaces however visitors can park at The Manor House and request a golf buggy from the reception area to transport them to the homes front door
Lincombe Manor Care Centre has a Review Score of 9.8 (9.781) out of 10, based on 30 reviews in the last 2 years. Over all time Lincombe Manor Care Centre has 109 reviews.
Review from Jenny C (Friend of Resident) published on 2 December 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Hello. That is so kind of you. I am very happy you felt welcomed at Lincombe. More importantly that you could see your friend was well cared for and content. That means a lot to us. We look forward to welcoming you again.
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Review from L S (Sister of Resident) published on 29 November 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Hello. Thank you so much for your lovely review. I am pleased we made your visit as welcoming as possible. It is always a bit daunting visiting loved ones especially in a new environment so I hope we allayed some of your fears. It was lovely to have you visit.
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Review from Margaret E (Friend of Resident) published on 6 October 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your kind words. I am pleased you found my staff welcoming and helpful. They do try hard to put everybody at ease. It can be a little daunting when first visiting a care facility. Hopefully when our activities are open to visitors as well as residents you can come and enjoy some of them with your friend. It would be lovely to meet you when you next visit.
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Review from Andrea P (Next of Kin) published on 4 October 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
What a wonderful review. I was so proud when I read it and I know my team will be thrilled with your words of praise. They truly care about everyone who lives at Lincombe and reviews like this make them realise how much they are appreciated. I am so looking forward to meeting you soon.
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Review from Mark S (Son of Resident) published on 1 September 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Hello. We are very pleased to see your review of our visiting. We try so hard to keep you all in touch with each other and make sure you feel safe and secure. Thank you for all your support and good wishes. The team are proud of the service they deliver, and your reviews make all their hard work worthwhile. Take care.
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Review from Lorna M (Friend of Resident) published on 1 September 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much for such a lovely review. Your support means everything to us, and I am pleased you have had a good experience with us at Lincombe.
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Review from Lynn M (Daughter of Resident) published on 4 June 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for such a lovely review. Our team do their very best to make sure everyone feels welcomed and well looked after so they will be thrilled when I tell them how pleased you were when you visited. Mum is settling in nicely and has a fabulous sense of humour. She keeps us all smiling through these gloomy rainy days we are having. I look forward to meeting you all soon and thank you for all your kindness and support.
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Review from Mark W (Son of Resident) published on 28 April 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Wow. Thank you so much. How lovely of you to say. We only knew you and Dad for such a short time but it was wonderful to meet you both. We are thrilled you were happy with our service. I will make sure the team knows.
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Review from G R (Daughter of Resident) published on 27 April 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Goodness me, we are all bursting with pride reading your wonderful review. Mum is so dear to us and we are truly privileged that you have entrusted her care to us especially during this exceptionally challenging year. You and your sister have been nothing but 100% supportive of us from the very beginning and words cannot express how much that means to us. We cannot wait to let you all in again, spend quality time with Mum and have the freedom of the home. Thank you again from us all.
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Review from Mark W (Son of Resident) published on 14 April 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your lovely review. I am pleased you had a good experience when you visited. Mum. Yes, she is very frail and tires easily but it's wonderful you can spend some quiet time with her and enjoy each others company. Mum does look forward to your visits. Thank you for your kind words. I will share them with the team.
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Review from Jane P (Daughter of Resident) published on 14 April 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you. It makes us very happy to know you and Mum are happy and feel safe when visiting. Its been a long and difficult year for everyone and knowing you have had a very sad loss in your family this year makes your review even more special to us. Thank you for taking the time to support the home as we look forward to a brighter future together.
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Review from Carol W (Friend of Resident) published on 14 April 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
How lovely of you to say how happy and reassured you are that your friend is well cared for and content living with us. He is such a wonderful gentleman and always looks so smart when he takes gentle strolls around the home whistling his favourite tune. We cannot wait to welcome you all in again so we can celebrate together after what has been a long and arduous year for everyone. Your continued support throughout this very challenging time has been most inspiring.
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Review from David H (Son of Resident) published on 30 March 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
You have made us all beam from ear to ear! We are so pleased you feel safe in the home and more importantly that you know Dad is safe. Dad is such a respected member of the community at Lincombe. He has taught us many things over this past year and we are lucky to have his wisdom to guide us. Dad was wonderful, tending to our summer sunflower competition so let's see what he can pull out the bag this year. It is lovely to see you all coming back inside. We feel a sense of normality is slowly returning. Thank you for all your support this year. It has been a challenge but made so much easier with families such as yourselves cheering us on. Thank you from all of us.
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Review from Janet M (Wife of Resident) published on 10 March 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much. I am so pleased that you are reassured your wonderful husband is being so well cared for. It's been such a hard year keeping loved ones away from each other. I know you have missed each other terribly. As we carefully open our doors we cannot wait to see you reunited.
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Review from James A (Son of Resident) published on 8 March 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you so much for all your kindness over the past 12 months. I think its safe to say you know how dear your mother was to us and we miss her terribly. The team at Lincombe work extremely hard to keep the standards so high and they are very proud to be recognised for their hard work. Thank you from all of us and stay safe over in the USA.
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Review from J K (Guardian of Resident) published on 18 February 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you for your kind words. Your unwavering support during the past 12 months is very much appreciated by us all. We look forward to brighter days to come.
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Review from Heather H (Daughter of Resident) published on 10 February 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
What wonderful words of support. Your mother is very dear to us. The team value every word of kindness that is sent their way by family and friends. Thank you so much for keeping us going during this very challenging period.
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Review from Paula S (Daughter of Resident) published on 10 February 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Gosh is it 7 years already? Some of my Team as you know, have cared for Mum for this whole period of time. They share such lovely stories of her and she is cherished by all of us. You are like family to us and whilst we cant replace you for Mum, we try our best each day to give her warmth, love and care until you can hold her in your arms again.
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Review from Y T (Daughter of Resident) published on 10 February 2021
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
Thank you from the bottom of our hearts. Your mother is an inspirational lady and it is a privilege to care for her. The team will be very touched with your kind words and all the support you have given them over the past 11 months. Thank you from all of us.
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Review from Angela G (Partner of Resident) published on 3 December 2020
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Reply from Justine Thelwell, General Manager at Lincombe Manor Care Centre
What a lovely review. Thank you from all of us at Lincombe Manor. Your partner is very dear to us, we are so pleased you are happy with our care of him. We miss you all greatly and are also excited about the Christmas visiting plans. I suspect you will be queuing at the door. We cannot wait to welcome you in again and share some home made cake, shed some happy tears and give your lovely partner a great big hug. See you soon.
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The Review Score of 9.8 (9.781) out of 10 for Lincombe Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.781 for Lincombe Manor Care Centre is calculated as follows: ( (300 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 351 Ratings = 4.781
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lincombe Manor Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Single en suite nursing or residential rooms available
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Job Title: General Manager
Joined: 2024
I was appointed as General Manager of Lincombe Manor Care Centre in January 2024. I qualified as a General Nurse in January 2003 after completing my training in Exeter with the University of Plymouth. I remained in Exeter, working at The Nuffield Hospital as a junior nurse and at The Royal Devon and Exeter Hospital. I then joined the care sector which led me towards working as a Clinical Care Manager with Elizabeth Finn Homes for 10 years, which I thoroughly enjoyed.
Away from work, I live in Exeter with my husband and two children, Freya and Harrison. I enjoy horse riding, walking my two dogs and holidaying with my family.
Job Title: Director of Operations
Joined: 2019
Hello, my name is Justine. I am proud to say I have been a Registered Nurse for 30 years and love the profession with all my heart. I have worked both in the hospital setting and since 2007 in the care home industry. My passion is working alongside our older population ensuring they receive quality person-centred care and enjoy the next stage of their lives in our beautiful care home.
Job Title: Clinical Lead Nurse
Joined: 2017
My name is Helen, and I am the Clinical Lead RN here at Lincombe Manor Care Centre. I began my nurse training in 1985, starting in hospital settings in Herefordshire, Lincolnshire and South Devon. I have always felt very blessed to be able to find a career which I feel so proud and passionate about.
I relocated back to South Devon from Lincolnshire in 2017, which is when I began my journey at Lincombe Manor Care Centre, progressing in my role from RN, to Senior RN and becoming Clinical lead in 2024.
Away from work, I enjoy walking in beautiful Devon. I love nature and its vast variety of birds and animals. That said, I am equally happy to sit in a café with a good book and a latte, on a rainy day.
Job Title: Senior Registered Nurse
Joined: 2015
Hello, my name is Grace and I have worked at Lincombe Manor Care Centre for 8 years but have been a Nurse for 16 years. I am a very experienced nurse and very much enjoy my job and being at Lincombe Manor. I enjoy looking after and socialising with the residents, each one is very special. I am a hard worker and take my role very seriously but can also relax and enjoy time with the residents and my fellow colleagues. In my spare time, I enjoy food, singing and learning to play my guitar. I am also very close to my family.
Job Title: Senior Registered Nurse
Joined: 2022
My name is Sinead and I have been here at Lincombe for 2 years as a senior RN, but I have been a Registered Nurse for 21 years.
Originally from Ireland, I moved over to England and now enjoy Nursing in the beautiful South West.
When not working I spend lots of time with my two beautiful children, who mean the world to me.
Job Title: Lead Administrator
Joined: 2015
My name is Holly and I am the lead Administrator here at Lincombe Manor Care Centre. Some of my roles are calculating and running payroll, and aiding Head Office with admissions and petty cash. I am well supported by Andrea and between us we keep Admin running smoothly.
Before I was an Administrator, I worked as a Mental Health Care Assistant for over 10 years, gaining various NVQs and qualifications in the process. I particularly enjoy the HR side of my role, as I feel that all of our staff are very important and need to be looked after well. When I am not working, I spend time with my husband, Peter, and our young son. I am here to help you in any way that I can, so please don’t be afraid to ask.
Job Title: Wellbeing Lead
Joined: 2013
Hello, my name is Roxanne and I am the Wellbeing Lead here at Lincombe Manor Care Centre. I have been here for 10 years and have worked in care for just over that. When I first started here I was a Care Assistant and have worked my way to activities coordinator and then to Lead Wellbeing coordinator. I really enjoy my job where I get to plan alongside residents the activities they would like to see and do.
I also enjoy that I get to spend quality time with the residents in either one-to-one visits or group sessions. In my spare time, I like to spend time with my family and friends, walk my dogs and go swimming.
Job Title: Head Housekeeper
Joined: 2018
My name is Violeta and I have worked here at Lincombe Manor as part of the Housekeeping team for 5 years now. I was promoted to Head of Housekeeping in 2021. I work in a wonderful place with wonderful people and I enjoy every day.
Job Title: Assistant Practitioner
Joined: 2016
My name is Denise Barry and I've worked here in Lincombe Manor for 7 years I joined as a Senior Care assistant then trained to be a care practitioner. In April 2022 I completed my Level 5 Diploma and became an Assistant Practitioner where I not only get to support the residents health and social needs but work closely with our Nurses to provide high standards of nursing care to all who live at Lincombe. I've been working in the care sector for over 25 years, I've worked in residential and nursing homes, working with dementia residents and adults with learning disabilities. In my spare time, I enjoy socialising with my friends and family.
Job Title: Team Leader
Joined: 2019
My name is Joanna and I am a Senior Care Assistant at Lincombe Manor Care Centre. My husband and I moved to Devon 6 years ago and I was previously working in the motor trade. After looking after my mum prior to moving into a care home herself, I decided to change career and look after other people in their day to day living. I have been here since April 2019 and enjoy all aspects of my job.
Job Title: Senior Healthcare Assistant
Joined: 2020
Hello, my name is Naomi and I have been working at Lincombe Manor Care Centre since 2022. I completed my level 3 in Health and Social Care at college and applied for a job here. I was first offered a position on the Wellbeing Team which I really enjoyed but when an opening became available for a Healthcare Assistant, I had to apply as that was my passion. I got the role and was a Healthcare Assistant for 1 year before being offered a Senior Healthcare Assistant position which I accepted. I really enjoy my job. I love to spend time with the residents and make them look and feel nice by helping with their hair and make-up.
In my spare time, I like to travel and spend time with my partner, family and friends. I enjoy festivals and being outside in the sunshine, summer is my favourite time of the year.