Review from C M (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

Mums Birthday last year, the care home made a real fuss of mum. They did her hair, dressed mum lovely and made mum feel so loved. We couldn't be there because of Lockdown so it was so lovely of them.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.

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Review from J F (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with Brinnington Hall. The staff have been very well trained and have looked after my dad very well. My dad has been very pleased and well looked after. I would let other people know about the home.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you for kindly taking the time to write a review of Brinnington Hall and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from Denise S (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

Exceptional care. My dad has always been treated with love and respect - and as an individual with his own quirks and foibles. And the staff have always been supportive of my concerns as a daughter.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from R H (Son of Resident) published on 1 June 2021
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Overall Experience

Have always found the staff to be helpful and friendly. Mum has settled in really well here. She has been very well looked after and has everything she needs. There are always lots of activities for the residents if and when they wish to take part! I don't think they could do much more to make her stay

any more comfortable.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from David D (Son of Resident) published on 11 March 2021
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Overall Experience

Wow! What a place. Mum's Alzheimer's over the last 12 months has become more advanced and as a family, we made the difficult decision, that to ensure her safety, a care home was the only solution. We, like any family, were obviously anxious and felt guilty that we had to make such a life-changing decision

for Mum, especially with covid about, however, what a difference the first four weeks of her stay has made to Mum - she is a totally different person and we can't wait to be able to visit her in her new home, which is 100% covid secure. All the staff have been out of this world, so caring and thoughtful, it really has comforted us as a family at this difficult time. Would I recommend Brinnington Care Home? Absolutely right I would! Absolutely outstanding.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you for kindly taking the time to write a review of Brinnington Hall and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from David C (Husband of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience

My wife, who had suffered from dementia since 2016, reached the point in early 2020 when she needed professional care and attention 24 hours a day. My son and I looked around a number of care homes in the Stockport area and we were both very impressed with Brinnington Hall in terms of the quality and

ambience of the building, the range of facilities and activities being offered and most importantly the caring nature that was portrayed by the staff. My wife became a resident there in June 2020. In the 8 months she was there, she received an outstanding level of care and attention from all involved at the home and I have nothing but the utmost admiration for the way that the management and staff delivered an outstanding service.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you so much for your review. We are so pleased to hear that your wife's move was a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from D R (Friend of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience

A friendly and welcoming care home, very helpful caring staff and in my opinion the residents seem very happy and content.
Very impressed with the activities that are on offer to the residents long may it continue.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you so much for your kind words regarding our Brinnington Hall home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.

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Review from Steve B (Son of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience

My mum has been living here since August 2020, Brinnington Hall is excellent. The staff are fantastic with my mum, The staff always ring me up with updates as I’m not allowed in at moment because of Covid. Overall I could not have wished for a better home for my mum to live in, taken a lot of mum's

things in I.E. ornaments, pictures, photos. The staff have made my mum's room really homely. There are always activities going on which I see through the home's Facebook page. This is fantastic for keeping the mind active. The home makes all the meals fresh every day. Overall very very satisfied with the care at this fantastic home. Well done to all involved.

Reply from Rebecca Selkirk, Communications Team at Brinnington Hall

Thank you for your review of Brinnington Hall. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Brinnington Hall. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.

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Review from Sophie (Stepdaughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience

We are very happy with the care that has been given to him since he has been at Brinnington Hall. He moved to the hall during the lockdown, so we were unable to actually visit beforehand. But the staff arranged a video tour and were available to answer any questions. Due to the Covid restrictions, we

have not been able to visit properly, but the staff have been very good at informing us of any changes and doing video calls with him, so the grandkids can see him. With all the uncertainty this year, lockdowns and changing rules, the staff have had a lot to deal with, but have always been very positive and given great care to the residents. Thank you.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are so pleased to hear your loved one has settled into their new home well. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from J A (Niece of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience

A very pleasant place to visit. Residents are treated with respect and occasional hugs.

Reply from Rebecca Selkirk, PR Executive at Brinnington Hall

Thank you for taking the time to write this lovely review. Our team consider their residents to be family and often making long-lasting friendships.

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Review from John S (Son of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

After inspecting many other care homes and viewing your home it was far and away the best by a mile in the area. Form the front door you are welcomed. Fabulous staff, professional and caring. Lovely environment and excellent choice of food. A top-rate establishment. But remember, the superb staff make

it what it is. Fabulous. Many thanks.

Reply from Samantha Blair, Customer Care Advisor at Brinnington Hall

Thank you so much for your kind review of Brinnington Hall and the lovely way you have described our home. We really do pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at Brinnington Hall. It is encouraging for our staff to receive such positive feedback and we will ensure that your comments are passed to the whole team.

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Review from Robin E (Son of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience

We moved my mother into Brinnington Hall after several falls and her dementia got too bad for her to be living alone. She liked the place on first sight, she loved the staff and the food, her only complaint was that she "kept being told what to do". This was whenever the carers found her wandering the

corridors at 4 am looking for breakfast.
As a visitor, I found the place always welcoming, clean, well run and the staff were lovely, helpful and above all cheerful. My mother was safe and in good hands, she loved the sing songs and animal visitors.
After her Death, the staff couldn't have been more considerate and kind, which made a difficult time much easier.
I passed the home the other day and regretted wistfully that I had no reason to visit anymore. Thank you all.

Reply from Samantha Blair, Customer Care Advisor at Brinnington Hall

Thank you so much for your review of Brinnington Hall. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. We are so pleased to hear that your mum was happy at Brinnington Hall and would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. Thank you again for the kind words which I shall pass on to the whole staff team.

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Review from Jan S (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

My father seems very settled and has no complaints about the facility, he has been here over 12 months and I have seen nothing which has caused me concern.

Reply from Samantha Blair, Customer Care Advisor at Brinnington Hall

Thank you for your review of Brinnington Hall. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us.

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Review from Denise S (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

My Mum has been living here since last December and I cannot fault the home or the staff. I was reluctant to move her into a home but it was the best thing I could have done. She is safe and happy and the staff are wonderful. At home, she just sat doing nothing all day unless the friends called round.

Here she has lots of company - residents/staff/visitors and great activities every day including really good entertainment. I know she is well cared for and you only have to look at her to see that she is happy.

Reply from Samantha Blair, Customer Care Advisor at Brinnington Hall

Thank you so much for your lovely review about our home and the Brinnington Hall team. We are so pleased to hear how well your mother has settled at Brinnington Hall and that she is enjoying the daily activities and entertainment. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from Pat H (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience

I was very concerned when my Mother had to go into a care home as she was incredibly independent. She has now been a resident for 5 months and settled in extremely well thanks to the wonderful staff and management. She is now taking part in some of the activities within the home and we honestly never

thought she would join in. A huge thank you to all staff.

Reply from Samantha Blair, Customer Care Advisor at Brinnington Hall

Thank you so much for your lovely review about our home and the Brinnington Hall team. I am so pleased to hear your mum has settled well and is enjoying the activities. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from Debbie B (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Brinnington Hall for just over a year now and I am more than happy with the care and support she receives.

The staff are patient, hardworking and kind and all residents are treated with respect and understanding. Great food too!

There are more varied activities now

that an activities coordinator has been appointed. The home is always welcoming and has just been refurbished with lovely new furniture. I would recommend Brinnington Hall to any future resident.

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Review from Chris H (Friend of Resident) published on 4 June 2018
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Overall Experience

So glad my ex-working partner is in such a loving environment, although dementia is taking hold, with the help of the staff he seems to be coping very well.

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Review from Christine E (Friend of Resident) published on 4 June 2018
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Overall Experience

I would just like to congratulate you on one of the very best care homes I have ever had the pleasure to visit.
This place is like a top class hotel, if possible 8 star, not 5.
Clean and spotless, smells lovely most of the time and when you can smell something, it's a one-off, cleaners cleaning out

room rubbish etc., which is normal but so pleasant to come to. I tell my friend, I would definitely live here.
The staff are mostly very kind and helpful and can't do enough for you.
Congratulations on your success, love the place.

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Review from L M (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

I think when your Mum needs care you are unable to provide, it is a really difficult decision to decide 'What to do next'. I can only say that with the care Brinnington Hall provides we have 'hit gold'. My Mum has high levels of dependency and care. She is always treated with the utmost respect and

the care is excellent. The management is of high quality and the leadership team provide a high level of expectation of the staff.

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Review from Alison F (Niece of Resident) published on 10 October 2017
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Overall Experience

When my auntie moved in last year, we used to find that her clothes had gone missing and that she would be wearing other people's clothes. This was very upsetting and not a good start.

Her health has deteriorated and she has been in hospital a few times.
The first week she fell in the garden early

in the morning while staff were outside having a smoke. There have been times when she has gone into hospital without a member of staff. It's very important that she has someone with her who knows her as she has dementia.

There have also been times when these hospital visits have not been necessary and she ends up in hospital for days, all because she needs to be assessed at the home and they take days to go out and assess her in hospital.

This is very upsetting and distressing for her and her family.

Reply from Claire Smith, Office Manager at Brinnington Hall

Many thanks for taking the time to review Brinnington Hall. At Ideal Care Homes we appreciate any feedback about the service we provide.
We encourage all visitors and residents to voice any concerns to the management team so that we are able to deal with these concerns efficiently once we are made aware of them.

Although we always strive to provide an escort for hospital visits, unfortunately, there are times when this is not possible for the sake of maintaining the safety of our residents in the home and where we believe that the safety of our residents would be compromised by sending a member of staff, we would not be in a position to offer this. We are aware that when a resident is required to go into hospital, that their care is passed over to medically trained health professionals who are qualified and trained to deal with dementia. They are given full information about the resident to aid them in caring for them as we would.

With regards to unnecessary hospital admissions, where we believe there to be an acute medical concern, we would always seek the relevant medical advice, which can sometimes lead to a decision made by the paramedic or doctor for hospital admission which is out of our control. As we are not a nursing home, we are not qualified to decide who qualifies for admission and who doesn’t and therefore we will continue to seek and follow the advice given to us.

In relation to carrying out assessments following an admission to hospital, we will always do this at the earliest opportunity when we receive information from the hospital that this is required. We are not able to conduct these assessments over the weekend period as this would compromise the safety of the home and so will always be conducted at the earliest convenience the following Monday.

Please do not hesitate to call into the home to discuss your concerns further should you wish to do so.

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Brinnington Hall

Care Provided by Brinnington Hall

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Funding & Fees Guide for Brinnington Hall

Facilities