Brinnington Hall

Middlesex Road, Stockport SK5 8HT
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9.7 70 Reviews
  • Brinnington Hall, Stockport
Brinnington Hall in Stockport offers high-quality residential care as well as specialist dementia care and respite care.

The home is warm and welcoming and residents can enjoy fresh air in the gardens which are easily accessible and secure.

There are 67 bedrooms which are ensuite. Staff are friendly and compassionate and provide person-centred care that is tailored to the individual and their needs. Staff pride themselves on doing their best to make a real difference to the lives of residents.

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Care Provided by Brinnington Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Vicki Costello (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brinnington Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Brinnington Hall are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Brinnington Hall has plenty of onsite parking for visitors.


Brinnington Hall Reviews (70)

Total of 70, showing 41-60
9.7

Brinnington Hall has a Review Score of 9.7 (9.689) out of 10, based on 14 reviews in the last 2 years. Over all time Brinnington Hall has 70 reviews.

Overall Experience

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  • 15
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Date Published

70
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4
14
56

Review from Philip T (Friend of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come into Brinnington Hall on Tuesday every week to visit a friend.


I found everyone to be pleasant, the home seems well-run and always clean.


All the staff are very pleasant and hardworking too.


I have been visiting for around six months and Brinnington Hall is by far the best, mainly because

of the staff who are wonderful. They seem to love what they do and love the residents.

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Review from Lucy L (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, Dad seems happy. We can visit whenever which is great.
The staff are always helpful and do all they can.

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Review from L W (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very well cared for and there is always a very happy atmosphere with plenty of activities and entertainment. The food is excellent and all the staff help to create a warm, homely atmosphere. As well as making sure her medication and hygiene standards are kept up.

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Review from Jill H (Daughter-in-law of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Brinnington Hall are lovely and they work hard to support residents, many of whom have challenging forms of dementia.
They preserve people's dignity and privacy.
I'm slightly worried by the fact that I am admitted without any check of who I am or who I'm visiting.
I'm disappointed that
my mother-in-law has been without her spectacles on visits I made twice recently.
She can hardly see without them so it matters.

Reply from Helen Chermside, Customer Service Executive at Brinnington Hall

Thank you for taking the time to review Brinnington Hall. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at the home regarding your comments. One of our team will contact you directly to ensure your concerns are resolved fully. If you would like to discuss anything further please contact the Home Manager, who operates an open door policy, or telephone Customer Services on 0113 385 3570.


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Review from Ged N (Nephew of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my experience with Brinnington Hall on the whole very good. Everyone is helpful and friendly.

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Review from Kevin T (Son of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Brinnington Hall directly from hospital for a 4-week respite care plan to get her up and running with the aim of returning to her home. She loved it so much she decided to stay there. She recovered well and was very well looked after by all the staff. The standard of the home and
staff are very impressive. Visitors are very welcome and included her favourite Alfie the dog (who also loves the visit and attention from guests and staff). On behalf of all my family, thank you very much. My mother is much better, happier and safe thanks to all the staff at Brinnington Hall.

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Review from G B (Husband of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am, as my family are pleased with all the staff, it's always a welcome smile when we call.
Always attentive to the residents ensuring their needs are looked at. Can't complain.

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Review from Irene H (Sister of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. But I am disappointed that my sister who is 92, having had a suspected heart attack, was allowed to go to hospital in an ambulance at night on her own, without a member of staff going with her.

Reply from Helen Chermside, Customer Service Executive at Brinnington Hall

Thank you for taking the time to review Brinnington Hall. Ideal Carehomes appreciates all feedback about our homes and would like to assure you that in an emergency situation where transfer to hospital is required, residents are placed in the safe hands of highly qualified Paramedics. We always provide an escort when it is possible to do so, without leaving the home short staffed and therefore other residents vulnerable. We contact relatives immediately so they can get to the hospital, should they wish. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Kathleen M (Daughter of Resident) published on 3 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is generally good as is the attitude of the staff. The manager appears to listen and is willing to take action when concerns are aired.
Activities are planned and my mother seems to enjoy the majority of them.

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Review from Linda L (Friend of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended Chinese pop-up restaurant for Chinese New Year. If I didn't know better, I wouldn't have thought I was in a care home. The bar was like a Chinese restaurant, the food was perfect as was the entertainment. The artist and backing dancers were so entertaining I really enjoyed it.
One lady was
so entertaining with her dancing, she is such a bubbly girl and she made the night. The chefs made Brinnington Hall a night for me to remember.
As for all staff at Brinnington Hall, they are like one big happy family looking after residents like their families. Thank you. Couldn't ask for a better care home.

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Review from Sue C (Daughter-in-law of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attend a pop-up evening for the Chinese New Year. I can only say the effort that the manager and team put into the evening was outstanding and our mum thoroughly enjoyed herself. We were served an excellent meal by the managers and the wine and bubbly flowed. We had a singer and joined in the dancing
- can't wait for the next one!


Thank you to all concerned.


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Review from Linda H (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chinese evening meal. Lovely night, good entertainment friendly caring staff very well done and much enjoyed.

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Review from Andrew C (Son of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Brinnington Hall in November 2016. She had been living in a care home which was unable to meet her needs. The caring staff and management at Brinnington have treated her with kindness and patience and have managed to persuade her to sleep during the night and be up and dressed during
the day which has been quite a challenge as she was refusing to even get out of bed. We can see that she is beginning to settle. Mum is not a good eater and we like the fact that we are encouraged to make her a cup of tea during our visits and eat toast and biscuits as needed.

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Review from M MG (Friend of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine has recently gone to stay in the above home. In the short period she has been there, I have found the staff friendly and helpful. The environment is lovely. There is an air of calmness in the building. All the staff from the domestics, receptionists, kitchen and caring staff seem to
have a welcoming attitude whenever you meet them.
I would only pass one negative comment - The design of the uniforms is good - but they are very drab!! Hope you will change the colour one day? (so not really a big complaint - as the care they provide for outweighs this minor thing)

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Review from Elaine W (Daughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been pleased with the care that Mum receives overall. There have been constant problems with the laundry service but since a new manager was appointed just over a month ago, this service has improved enormously. Staff treat residents with affection and dignity and do all they can to create a
safe and homely environment. Food is of good quality too.

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Review from Patricia A (Wife of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are excellent. When you enter the reception area you can feel the welcome. The staff work extremely hard. The whole place is clean and tidy. All the patients are treated with respect and dignity. All rooms are safe and secure.

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Review from Judith B (Daughter-in-law of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home really wants to look after it's residents, with staff (all the way through) who really care. We know our mum is being looked after.

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Review from Vivienne P (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff at Brinnington Hall friendly, caring and extremely good with the elderly residents. Over the past four years (my mother was one of the original residents) Many residents have changed but the staff still remember them and reminisce which is lovely. I think the staff have far too
much paperwork to do and perhaps in future this could be done on a tablet which I think would give them more time for the residents.

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Review from C L (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Brinnington Hall on the 22nd December, from her temporary care home. The family being myself, my husband and my brother had visited previous to her arriving. We could not fault it, we were made to feel very comfortable, given a bit of a tour and plenty of advice about the home. We
loved everything about it, was modern, very spacious, friendly, clean, lovely rooms with en-suite, we were made to feel very welcome. We instantly new it was the right decision to make this home a permanent place of residence for our mum which the whole family are very happy about. We would not hesitate to recommend Brinnington Hall as a good choice.

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Review from K H (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to stay at Brinnington Hall in December 2015, they have made my mum very welcome and happy. Myself and my family are also very happy. My mum has very early stages of dementia a bit unsteady on her legs, she can do lots of things for herself. We have found my mum has settled in nicely.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Brinnington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Brinnington Hall is calculated as follows: ( (116 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 161 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brinnington Hall is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (3)

Tracy

Tracy Helaey

Job Title: Front of House Manager

Joined: 2016

Tracey joined the Ideal Care Home team in 2016 and worked as a carer for over 5 years at Brinnington Hall before progressing to Front of House Manager.


She has gained her level 2 qualification in Health & Social Care and experience in varied roles within the care sector.


Tracey enjoys working closely with residents and their families, building therapeutic relationships and listening to the wonderful stories they have to share.


She said "A career in care is so fulfilling. Every day, you're helping someone in need and making their lives that little bit easier. And knowing that you make a difference to their day provides a real sense of achievement that's difficult to experience in any other role."


Margaret

Margaret Otto

Job Title: Care Manager

Joined: 2022

Margaret is the Care Manager at Brinnington Hall.


Tamara

Tamara Higgs

Job Title: Activities Coordinator

Joined: 2024

Tamara plans lots of exciting daily activities for our residents.