Acer House Care Home - Avery Healthcare
141b Milton Road,
Weston-super-Mare
BS22 8AA
Fees are dependant upon successful pre-admission assessment and room choice
Open 24 hours
Freely available
Acer House Care Home - Avery Healthcare has a Review Score of 9.8 (9.823) out of 10, based on 51 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 123 reviews.
Review from Greg P (Son of Resident) published on 5 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear mum enjoys her time here and that you happily recommend us to others. The whole team work in partnership to ensure the best care standards, living environment and food is provided for each and every individual living within our care home community
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Review from M I (Son of Resident) published on 18 February 2025
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home, we are pleased to hear that mum is happy here and that you would recommend us, we strive to ensure our residents are treated with dignity in a person centred way to meet their needs and wishes, your mum is a valued member of our community.
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Review from Colin F (Son of Resident) published on 6 February 2025
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear your positive feedback about the team and both the family and Mum's experience of living here at Acer House.
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Review from Graham R (Friend of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for your feedback, I'm glad your friend is well cared for and you are happy with the environment she is currently residing in.
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Review from Paula B (Daughter of Resident) published on 27 January 2025
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home in WSM, the team work hard to ensure each and every resident is treated in a person centred way and individual needs, wishes and preferences are known and understood. We are pleased to hear you are happy with the support the team provide to Mum.
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Review from Farrell F (Cousin of Resident) published on 7 October 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear that you are happy with the staff and services provided here. We look forward to a continued journey of partnership working to enable positive outcomes for all.
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Review from D H (Son of Resident) published on 2 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home, we take the care and safeguarding of all our residents as a priority, your mum is safe and cared about, that's what is important.
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Review from A W (Daughter of Resident) published on 27 August 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care home in Weston-super-Mare, we are always pleased to hear about family experiences and are pleased you are happy with the care and support your mum receives.
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Review from Graham H (Son of Resident) published on 14 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home, we are pleased to have made such a special occasion so memorable for so many of your lovely family. We strive to provide person-centred care and support regardless of needs and funding source, each and every resident living within our community and their entire support network are part of our Acer House family. Together we can achieve anything
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Review from Harry B (Son of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the tie to review Acer House Care Home, we are glad you feel well supported and are confident in the care and support provided to your loved one.
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Review from Jackie C (Daughter of Resident) published on 2 May 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home, I am pleased to hear you feel Mum is treated like family, we are #onefamily here at Acer House and believe all our residents and their loved ones should feel like here is a home from home. We look forward to our continued partnership with you and your family to ensure we strive to provide the best care and support for positive outcomes for your mum
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Review from Liz B (Daughter of Resident) published on 2 May 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare, we are glad to hear you feel supported by the same team that support and care for Mum, we are #onefmaily and work together striving for positive outcomes not only for those living within our communities but also for their loved ones, we work better together and look forward to our continued partnership to ensure Mum is supported effectively to live well and that you continue to feel like part of our family.
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Review from Jo D (Daughter of Resident) published on 2 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care home, we are #onefamily and can only deliver the level of care and support we do because we work closely with families and multi-disciplinary teams to ensure positive outcomes for each and every resident living within our community. We are pleased to hear you do not feel alone in navigating what is the best option to provide your mum with five-star care and support, long may this continue.
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Review from Sarah T (Daughter of Resident) published on 30 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home, we are pleased to hear you are happy with the care and support your mother receives, she is certainly a character and is regularly found engaging in one of the group activities, making jokes and enjoying her day. Our social media page gives good insight into the activities programme here at Acer House which is delivered by our wonderful pink lady.
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Review from Sally J (Relative of Resident) published on 30 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to leave a review with regards to your experience at Acer House Care Home, the team work together to ensure all areas of the home are comfortable and welcoming, the coffee machine is used well and is a great asset to the team
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Review from Ian W (Son-in-law of Resident) published on 19 April 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home; we value all feedback and are pleased to hear both you and your mother-in-law are happy with the service provided. Not all super heroes wear capes.
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Review from Phoebe M (Daughter of Resident) published on 2 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare, your family is our family and even 4k miles won't stop us, oceans apart but singing from the same page. The team works together to ensure person-centred care is delivered and memories are made, "one family".
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Review from Damon S (Son of Resident) published on 7 March 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home. We are so pleased to hear you are happy with the care and support your mum receives, she is part of our family along with you as her supportive family. Myself and my 'sidekick' strive to ensure the best quality of care and support is delivered effectively by our caring, proud and supportive team.
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Review from T K (Niece of Resident) published on 29 January 2024
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home, it's encouraging to hear that you as a family enjoy engaging with your aunt with activities and events. Your five-star review is wonderful feedback.
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Review from Caro B (Daughter of Resident) published on 26 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare
Thank you for taking the time to review Acer House Care Home, we are pleased to hear you feel the staff go the extra mile, that's just everyday life here at Acer House, person-centred care and support delivered by a team who treat your family like our family.
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The Review Score of 9.8 (9.823) out of 10 for Acer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.823 for Acer House Care Home - Avery Healthcare is calculated as follows: ( (513 Excellents x 5) + (82 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 605 Ratings = 4.823
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Acer House Care Home - Avery Healthcare is based on 50 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2019
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Job Title: Home Manager
Joined: 2019
Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.
I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.
I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.
Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.
I look forward to welcoming you to the Acer House community.
Job Title: House keeping
Joined: 2019
Jackie joined the team as a senior carer in 2019 having already worked at Acer House for some time in the culinary department. Jackie previously supported the Ashcombe Suite community and is a strong leader ensuring the best possible outcomes for the residents living within the community. More recently Jackie has transferred to our housekeeping department to allow her more flexibility to continue with her spare time hobbies and interests.
In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.
Job Title: Senior Care Assistant
Joined: 2011
Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time
Job Title: Care assistant
Joined: 2022
Jolie has been with the team for 12 months having previously worked as a nursery nurse. With her softly spoken voice and attention to detail she is the perfect addition to our memory care team and strives to provide person centred care to each and every resident living in our community. In her spare time Jolie loves spending time with her family enjoying day trips and having adventures
Job Title: Care assistant
Joined: 2018
Jenny has worked in the care industry for many years and has a vast experience of working in the care industry. Jenny joined the team here at Acer House back in 2018. In her spare time Jenny enjoys spending time with her children and grandchildren and walking her young Labrador dog.
Job Title: Care assistant
Joined: 2016
Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.
Job Title: Care Assistant
Joined: 2023
Bruno re-joined our team in July 2023 following some time out trying other sectors. Bruno has worked in a variety of care home environments in a variety of roles but is most at home working as a care assistant in our memory care suite where he strives to achieve person-centred support at all times. Bruno always has a smile to brighten up the day.
Bruno enjoys spending time with his young son and socialising with friends in his spare time.
Job Title: Care Assistant
Joined: 2023
Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.
Job Title: Care Assistant
Joined: 2023
Lisa joined the team in January 2024 having worked for the same care organisation for over 15 years. Lisa is a hard-working and dedicated member of the care team who puts resident's needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.
Job Title: Home Administrator
Joined: 2021
Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters
Job Title: Customer Service Advisor
Joined: 2016
Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.
Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.
In her free time Ola will cook new Italian dishes, have a long walk or read a good book.
Job Title: Customer Service Advisor
Joined: 2020
Lindy Blaney
Customer Service Advisor, Front of House
Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.
Job Title: Head Chef
Joined: 2016
Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.
Job Title: Sous Chef
Joined: 2014
Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother
Job Title: House keeper
Joined: 2016
Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.
Job Title: Kitchen Assistant
Joined: 2023
Helen has worked in the health and social care sector for many years and joined our culinary department in February of 2023 when she decided she would like to transfer her skills from the care side of life to support. Helen enjoys holidays in the sunshine and supporting her partner with his window cleaning business in her spare time. Helen's bubbly personality and friendly demeanour have been a real hit with residents and staff alike.
