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Review from Jeanette S (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience

A huge thanks to all the staff at Acer House for doing such a sterling job! Mum was recently in hospital and the support I received as a family member was outstanding. Also, the care and commitment they’ve shown in facilitating Mum’s safe return to home life couldn’t have been better. I feel more at

peace knowing Mum is back where she belongs and is getting the compassionate care and dignified treatment she deserves whilst being in a loving environment. Thanks all.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. We are one family, support for our residents and their loved ones is a priority and I am pleased to hear you feel well-supported and that Mum is where she should be.

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Review from A M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience

My mother feels safe and secure at Acer House. She has good relations with the staff and enjoys chatting with her friends. She enjoys her meals and joins in with some of the activities. The staff and management are welcoming when I visit and are helpful in responding to questions or concerns. It means

a lot that my mother is calm, happy and relaxed there.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, Mum has built strong relationships with both others residing within the community of the suite and with staff alike, she is part of the family and we are pleased you feel welcome and Mum is calm and content.

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Review from Monica R (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience

Dad has been at Acer House for a year now, happily settled in. He is in better health & more content than when he arrived last year. Dad always is dressed in clean clothes & really enjoys the food cooked for him, especially the home-baked cakes! All the staff at Acer House are wonderful & our family

are very pleased he has a place where we all feel welcome to visit & join in with the activities.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear you as a family feel welcome when you visit, We are one family and your family is ours. We look forward to you attending for many more fun-filled activities.

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Review from Mick B (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience

I find Acer House a friendly and caring place for my dad to live, it is reassuring for me to know he is being well looked after. My dad lived in a flat on his own before he came to Acer House and it got to the stage where he was struggling, I looked at several care homes and I'm glad he has a place

in Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear you are happy with Dad's placement, he is a valued member of our family and a regular user of our lovely cinema, and we too are glad he has a place here with us.

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Review from R A (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience

Pleased with the standard of care and caring holistic approach. Staff are friendly, and encourage my mother to participate in activities.
A good diet caters for her dietary needs.
Staff are respectful, ensuring privacy and maintaining my mother's dignity.
Staff cheerful.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear such lovely comments about the care team who are committed to delivering high-quality person-centred care to meet individual needs, wishes and preferences.

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Review from Jennifer P (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience

My mum was at Acer House for 2.5 years and it took her a while to settle in but once she had she was very happy there and loved all the staff. My mum died in November and the care and support of all the staff was excellent. They were all very supportive of my sister and I at a very sad time. They gave

my mum the best of care and cannot fault them.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home. Mum was very much part of the family and was loved by all. We do hope you will continue to pop in when you pass.

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Review from Beverley R (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience

My mum was a resident since May 2021 and sadly passed away on the 25th of November 2023.
In her time at Acer House, my mum was very happy and felt at home. She felt safe and comfortable. For the family, we were happy in the knowledge that she was well cared for. The support from the care staff was

excellent and we were also supported as my mum's health declined. Acer House has been very supportive of my mum, and also the family after we lost her. A big thank you to Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, your mum was very loved and her plaque will be displayed in our memory garden to allow us to look at and remember the fond times. We are glad to hear you felt well-supported prior to Mum's decline and during the final stages.

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Review from Mark B (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

After a period of trying to select a respite care home for my elderly mum that would be suitable, we finally decided to go for Acer House Care Home. When we first asked for recommendations for respite care on social media we had immediate responses from friends with extreme credibility in this field.

When we visited the care home we were instantly blown away by the professionalism of the staff who greeted us and made us feel so very welcome. We instantly knew that we were making the right choice for my mum due to the incredible staff and management set-up in place at Acer Care Home. After dropping my mum off and watching her engage with the other residents combined with the way in which the staff made her feel so amazing as a new resident, definitely put a tear in my eyes. Thank you so much Acer House for putting our minds at rest knowing that my mum is definitely in the best care we have ever seen.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are proud of the staff team and supportive residents who welcome every newcomer with open arms.

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Review from Cheryl L (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

Such lovely helpful staff whenever you call in. The manager is available when requested and certainly manages her team extremely well. The care home is always welcoming and makes a huge effort with various decorations for the suitable time of the year.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to leave this lovely 5-star review about Acer House Care Home in WSM, we are one family and teamwork makes the dream work is a reality for us here. We look forward to welcoming you in again soon.

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Review from Keith W (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

The care is fantastic. Mother considers herself to be residing in a five-star hotel! Keep up the excellent work. We live 4 hours away and it is extremely comforting to know that Mum is safe and in good hands, each and every day!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are proud of our one-family approach and the standards of care and cleanliness within the home, I am glad to hear Mother feels like she lives in a hotel and that you have confidence in us being so far away.

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Review from M M (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

I have confidence that the staff at Acer House will prioritise my mother’s needs and that she will be cared for with respect and sensitivity.
Staff are cheery and welcoming in spite of their heavy workload and always make time to update me on any care issues that might need resolving.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Car Home in Weston-Super-Mare, the team strive to deliver the best person-centred care and support not just to those living in the home but families and support networks too.

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Review from Stephen S (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

The staff at Acer House Care Home have been very supportive over the last few weeks, in what has otherwise been a very stressful time.
The support of the managing team and all the care staff has been exemplary.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for this positive feedback with regard to the care and support delivered here at Acer House Care Home in Weston-super-Mare. We are here to help not just those that reside with us but their entire support network.

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Review from D S (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

My father went to Acer House Care Home after a stay in hospital. He has been well cared for and settled quickly due to the care, diligence and patience of all the staff. As he, himself, said referring to the staff ‘They are very kind and look after me very well, I am happy here.’ I was very impressed

with the way his medical needs were met and if he requires help at any time he only has to press a button which staff are quick to respond to.
The manager and her deputy know their residents well. They go out of their way to ensure needs are met and our family have been well supported. The staff in the reception area are very accommodating and helpful with any queries. Medication is administered by competent staff.
This is a lovely care home with fantastic, professional staff.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare, we are proud of our one-family approach as we feel the care delivered is better when we work together.

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Review from E W (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

Very good, my mother was very well looked after by kind and caring staff. All of her needs were met and staff were reassuring when she felt anxious. The atmosphere is homely and happy. My mother had plenty to do if she wished, enjoyed the food and being pampered. Thank you for everything.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for this lovely feedback about Acer House Care Home in Weston-Super-Mare. We very much enjoyed having your mother to stay with us, and we look forward to seeing her again.

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Review from S M (Niece of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience

My aunty stayed for respite care for 2 weeks and thoroughly enjoyed her stay. The staff are lovely and go above and beyond, she will definitely be coming back.
She couldn't have felt more welcomed and cared for from the minute she walked through the door.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare, I am delighted to hear your aunty enjoyed her stay with us. We strive to deliver person-centred care and support whilst having fun and creating a home-from-home environment.

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Review from Jenny S (Friend of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience

What an amazing place for someone you care for to live. Care and respect are foremost at Acer House Care Home. My friend has been treated, in her words, ‘like the queen’, she has been in respite prior to residing here at different homes in the area but was not happy in any of them. Knowing she is happy

and loving living at Acer House is fantastic. The care you offer her never falters, even when she has bad days, the patience of your team is their strength. Thank you for everything you do.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston Super Mare, we are thrilled to hear your loved one feels like the queen and is happy here in our community, it's music to our ears.

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Review from S R (Niece of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

My aunt has settled in well over the last few months at Acer House - like 'home from home'. She is treated as one of Acer House Care Home - Avery Healthcare's big extended family, which is reassuring to us, her family. Thank you to the whole team for being so caring, friendly and polite.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston Super Mare, our extended family grows constantly and each and every individual is valued, I am pleased to hear my team make you feel welcome and like part of our family because that's exactly what you are, one of us.

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Review from Valerie D (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience

Both of my parents are residents in Acer House Care Home, which was a difficult transition for all family members.
However, from the moment you arrive in the building you are made to feel welcome, the receptionists, care staff, support staff and managers are all very friendly and kind. My parents have

received the care and support they need and have nothing but praise for the management and staff; my father says that nothing is too much trouble for them and my mother enjoys many of the activities that are on offer. Thank you Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-Super-Mare. We are pleased to hear you feel welcome and part of our community and that your parents are enjoying their new home here with us. Our one-family approach and partnership working with families, as well as external professionals, ensures we deliver the best possible person-centred care and support possible for your loved ones. We look forward to sharing many more memories with you.

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Review from S I (Daughter-in-law of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience

The manager and all the staff at Acer House Care Home have helped my mother-in-law make the difficult move from home into care as smooth as possible. She is now settled and happy in her new home and enjoying being part of the community at Acer House.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback about Acer House Care Home in Weston-Super-Mare. We are pleased to hear your loved one has settled and is enjoying being part of the community here at the home. We look forward to sharing many happy memories with you all in this next chapter of Mum's life.

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Review from Irena B (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

All the staff are very friendly, welcoming and seem to know every individual that is staying with them, their needs and their preferences. During the initial visit to the Home, everything was fully explained and I was given a tour of the Care Home which made me more reassured in leaving my Mum there

for respite care for the first time since she got dementia.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for such lovely feedback about your experience with Acer House Care Home in Weston-Super-Mare. Our 'one family' approach is upheld across the entire home with each department supporting the care and daily living needs in line with preferences and wishes. We look forward to welcoming you back in the future.

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Meet the Team (16)

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.

I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.

Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.

I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.

Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.

I look forward to welcoming you to the Acer House community.

Jackie Stride

Job Title: House keeping

Joined: 2019

Jackie joined the team as a senior carer in 2019 having already worked at Acer House for some time in the culinary department. Jackie previously supported the Ashcombe Suite community and is a strong leader ensuring the best possible outcomes for the residents living within the community. More recently Jackie has transferred to our housekeeping department to allow her more flexibility to continue with her spare time hobbies and interests.

In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time

Jolie Steadman

Job Title: Care assistant

Joined: 2022

Jolie has been with the team for 12 months having previously worked as a nursery nurse. With her softly spoken voice and attention to detail she is the perfect addition to our memory care team and strives to provide person centred care to each and every resident living in our community. In her spare time Jolie loves spending time with her family enjoying day trips and having adventures

Jenny Hall

Job Title: Care assistant

Joined: 2018

Jenny has worked in the care industry for many years and has a vast experience of working in the care industry. Jenny joined the team here at Acer House back in 2018. In her spare time Jenny enjoys spending time with her children and grandchildren and walking her young Labrador dog.

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.

Bruno Castro

Job Title: Care Assistant

Joined: 2023

Bruno re-joined our team in July 2023 following some time out trying other sectors. Bruno has worked in a variety of care home environments in a variety of roles but is most at home working as a care assistant in our memory care suite where he strives to achieve person-centred support at all times. Bruno always has a smile to brighten up the day.

Bruno enjoys spending time with his young son and socialising with friends in his spare time.

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024 having worked for the same care organisation for over 15 years. Lisa is a hard-working and dedicated member of the care team who puts resident's needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.

Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.

In her free time Ola will cook new Italian dishes, have a long walk or read a good book.

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House

Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.

Helen Summers

Job Title: Kitchen Assistant

Joined: 2023

Helen has worked in the health and social care sector for many years and joined our culinary department in February of 2023 when she decided she would like to transfer her skills from the care side of life to support. Helen enjoys holidays in the sunshine and supporting her partner with his window cleaning business in her spare time. Helen's bubbly personality and friendly demeanour have been a real hit with residents and staff alike.

Acer House Care Home - Avery Healthcare

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Acer House Care Home - Avery Healthcare Reviews (123)

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Awards / Recognitions (11)