Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA
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9.8 123 Reviews
  • Acer House Care Home - Avery Healthcare, Weston-super-Mare
Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

The care home is keen to develop and maintain a happy and thriving community and help each resident to enjoy a fulfilling life.

Good relations are kept with the local community. The home raises money for charity and provides plenty of varied social activities and entertainment. Many residents like to help with the upkeep of the beautiful gardens.

Unique to this home is its own beach hut, which is an added popular attraction when it comes to trips to the promenade and seafront.

Residents can take full advantage of the onsite facilities including an activities room, cinema, therapy room and hairdressers all accessible daily.

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Care Provided by Acer House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Ealden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Acer House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Fees are dependant upon successful pre-admission assessment and room choice
  • (these prices are only a guideline, please contact Acer House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours


  • Parking

  • Freely available


Acer House Care Home - Avery Healthcare Reviews (123)

Total of 123, showing 41-60
9.8

Acer House Care Home - Avery Healthcare has a Review Score of 9.8 (9.823) out of 10, based on 51 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 123 reviews.

Overall Experience

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Date Published

123
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Review from Maureen C (Sister of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run residential care home with caring, friendly staff, comfortable rooms, light and warm. Reasonable, homely food. Lots of activities, lovely grounds to sit out in, set in a corner of a park. Residents seem well catered for. No, it is not home, it is safer with the staff there 24/7.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for this lovely feedback with regards to Acer House Care Home in Weston-Super-Mare. We are lucky to be situated right next door to Ashcombe park where we regularly head out for fresh air and to take in the wildlife or watch the local bowls club playing.


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Review from P K (Nephew of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my aunt into Acer House Care Home in February, having researched alternatives. Did we get the decision right? Without a doubt. My aunt is happy and enjoys the activities which are provided as well as the food - she has put on weight since she moved there.
We now have no concerns on her welfare
as we feel she is in safe hands - the staff are brilliant. Some will say it is not cheap - I agree but you get what you pay for - a first-class care home where the residents matter!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback about the care and support your aunt receives here, at Acer House care home in Weston-Super-Mare. I am so pleased you see a happy, settled lady who thrives in her environment.


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Review from S S (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent respite care over the past 10 days. Everyone was so kind and caring and Mum felt so well looked after.
Thank you.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for reviewing Acer House Care Home in Weston-Super-Mare, we are so pleased your mum enjoyed her stay with us. Here at Acer House we very much believe in the Avery Values and #onefamily approach. For those 10 days Mum was part of our family and will forever be welcome here.


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Review from Vivienne B (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

September has been a testing month for my Mum. However the staff have understood her situation and have been of enormous help to me during this time.
Any problems have always been acted upon very quickly and I do appreciate how difficult it must be for the staff, with all the different challenges
they must have with so many different individuals.
All the staff are very positive and take an interest in the residents.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback with regards to Acer House Care Home, we as a team strive to achieve positive outcomes for our residents and work with families like yourselves to ensure a person-centred approach is adopted.


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Review from Luke S (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Events that led to the most precious woman in my life being removed from her home was incredibly difficult.


The transition into Care was very hard but Acer House Care Home - Avery Healthcare really does make it feel like home from home.


I visit a lot. The team acknowledge relationships built with

residents and adapts to their style.


I can walk into the Dining Room and make tea and not flinch - that’s the environment that’s promoted and encouraged.


Senior Leadership in is absolutely what this sector needs. People who manage an operation but balance that with people.


Even their receptionists go above and beyond - Julie, what an asset!


At times I leave and have a cry as I find it hard - staff find me and give me a hug.


That’s what care is about.


Thank you Acer - keep pushing to being the best!


Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

We are honoured you and your family selected Acer House to provide your lovely nan with the care and support you all hoped she would receive. #onefmaily is more than a hashtag for us it’s the essence of the home, the staff and the families. Your special lady is our special lady, making friends for life, enjoying the community and embracing the changes moving into a care home, our next peer support representative in the making.


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Review from Emma C (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Acer House Care Home - Avery Healthcare staff were polite, friendly and caring. The rooms are light and spacious, and the dining and lounge areas were clean and well kept. My mother lost some things a while ago, they have yet to be found and returned despite 2 calls about them. However, they kept her
engaged and happy during the stay. They are very expensive and expect two weeks' rent plus costs to refurbish the room in the event of death. Not as good in terms of value for money or facilities compared to the permanent home we have moved Mum to. We are grateful they could take her at very short notice though.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your feedback about Acer House Care Home in Weston Super Mare, we are pleased to hear you found the staff polite and friendly. I am glad we were able to support you in the interim with mums care and support.


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Review from E S (Resident) assisted by family/friend published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people are helpful. The food is always delicious. The chef knows how to cook porridge. The latte from the residents/visitors machine, is excellent.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback about Acer House Care Home, We are glad you enjoy some home from home comforts, especially the porridge.


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Review from P H (Son-in-law of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with a great family environment.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your feedback with regards Acer House Care Home in Weston Super Mare, the one family motto is a reality at Acer House. We look forward to seeing you soon.


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Review from Jeanette C (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Mum's care since entering the home in 2022. The staff do their best to provide a secure and happy environment for what is an awful illness. Acer House is a beautiful home from home for early dementia care patients.
However I feel like, and I am sure most do but don't say,
that the cost of care in the UK is now becoming ridiculous, at nearly 6000 a month with an increase in September 23 of another 500 I feel is robbery. A room, food to keep a mouse alive as dementia patients eventually stop eating, little usage of electric. Dementia patients don't need or want the level of care provided for other residents who simply live in the care home rather than in their own home. I feel that future care will remain in the home for those that own their own home, one to one carers, earning £2500 a month will be cheaper and ensure greater care on a one to one basis when required. £67,200 Sept 23 £72000 for 1 year in a care home. Value for money... No.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for the lovely feedback with regards to the care and support your mum receives here at Acer House, we as a team try to provide the best person centred care on an individual basis.
We sympathise with families facing rising fees for the cost of quality care. However, care in a residential home offers value for money when considering full board and 24/7 care at a level that must meet significant regulatory requirements specified by Care Quality Commission (CQC).
Fee increases over the last few years can be attributed to factors such as Government-implemented wage increases of between 6% and 10% per annum for the previous four years.
Although Governments over the last 15 years have attempted to create a means of fairly funding care for older people, with only 7% of the over 85 years elderly population requiring some form of residential care, it has never been a Government priority, and the burden falls on a small number of families to support the increasing fees.


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Review from M P (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and support for my parents has been excellent from the staff at Acer House Care Home. Nothing is too much trouble and the Coronation cream tea this afternoon was excellent and well organised, the scones were gorgeous, This is a well-run residential home providing excellent care and
accommodation and I would have no hesitation in recommending it to others.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for your lovely feedback, both Mum and Dad have settled well into the Acer House community and are enjoying life here. We value all feedback and look forward to sharing many more great events with you and your family.


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Review from N P (Daughter-in-law of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding experience. It was the first occasion we had had as a family in Acer House. Nothing was too much trouble for the staff. The scones were gorgeous.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. Your comments are truly invaluable to us and our staff team who go over and above the standards on a daily basis to ensure needs and wishes are met in a person-centred way. We at Avery have a motto, one family encompassing staff, residents and relatives, we look forward to you joining us again in the future for more events and family fun.


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Review from Matthew S (Grandson of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very pleased with the overall care delivered by Acer House for my 89-year-old grandmother.
We would recommend Acer House to anyone seeking similar care for their family members.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to have your grandmother living with us as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel.


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Review from Janet W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Acer House Care Home for over twelve months now and she settled in really well! She took a while to join in with activities even though she always has been a very sociable person. Covid and isolation at home escalated her progression of dementia! I always promised her that she would
never go in a home so I was dealing with my own guilt too! The staff at Acer have been so supportive, nothing is ever too much trouble. They treat my mum like extended family, have a laugh, and are interested to listen to mum's tales of things gone past, they are all truly amazing. Any misgivings that my family and I may have had were squashed early on. We find that we can relax in the knowledge that she is safe and so well cared for. So well done and thank you everyone at Acer house!

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us and our staff team who go over and above on a daily basis in order to provide an exemplary level of care and create such a family atmosphere in our home. We look forward to seeing you on your next visit. Best wishes.


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Review from C A (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer House is a friendly welcoming care home. The staff are helpful and patient with residents and families. My father has settled in well, and we're looking forward to spending sunny weather in the garden.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We look forward to you spending time in the garden on your visits during the warmer weather. Best wishes.


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Review from Linda D (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found the staff and management approachable, helpful and friendly. Mum is looked after well even though she can be difficult at times. Recently, helped and accommodated the family to be able to celebrate Mum's 101st birthday - the chef baked a lovely cake!

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It was a true pleasure to be able to help with your mum's 101st birthday celebrations, and we are glad you enjoyed her cake. We look forward to seeing you on your next visit. Best wishes.


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Review from Jacqueline H (Friend of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend of 15+ years every week and right from the moment you step through the sliding doors, everyone is so friendly. The receptionist greets you with a smile and a cheery hello. The care staff are, on the whole, happy to see you and always make you feel welcome. Right down to the cleaning
staff and the laundry lady - they all respect your privacy with the person you are visiting.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are delighted to hear that you enjoy your visits to our home. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Carolyn R (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the way my mum was welcomed into Acer House. The room is beautiful and so cosy. I find all the staff are so friendly to me and to Mum at all times. Mum is treated with great dignity and humour and always looks so clean and well-dressed. I couldn't be happier.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Sharon E (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that I chose this care home for my mother. The care staff are very welcoming and friendly. Management promptly deals with any questions. Home always clean and well cared for. Varied choice of meals. My mother is comfortable and happy. I would like to say a special thank you to the
reception team, who may not always get a mention. They are always extremely helpful in dealing with my frequent and varied requests and are a real credit to this care home.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We would like to thank you for your kind words regarding the care your mother has received since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that our communication is good and that you feel well informed as to your mother's well-being. I will be sure to pass your thanks to our reception team; we look forward to welcoming you on your next visit. Best wishes.


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Review from Sandra W (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father very well looked after by management and all staff. Home is always clean, tidy and well-maintained. Good choice of food with daily menus to pick from. Friendly and happy environment. Daily activities. Would recommend to others.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston-super-Mare. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided to your father by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that the choice of tasty meals produced daily by our talented culinary team are so well received. Your kind words about our community are truly invaluable to us. I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.


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Review from Ann B (Resident) assisted by family/friend published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here, it is kept very clean and I am well looked after.

Reply from Rachel Aran, Marketing Administrator at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston Super Mare and for your amazing 5-star rating. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have you living with us as part of our loving care community. Best wishes, Rachel.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Acer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Acer House Care Home - Avery Healthcare is calculated as follows: ( (513 Excellents x 5) + (82 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 605 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer House Care Home - Avery Healthcare is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (16)

Sam

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.


I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.


I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.


Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.


I look forward to welcoming you to the Acer House community.


Jackie

Jackie Stride

Job Title: House keeping

Joined: 2019

Jackie joined the team as a senior carer in 2019 having already worked at Acer House for some time in the culinary department. Jackie previously supported the Ashcombe Suite community and is a strong leader ensuring the best possible outcomes for the residents living within the community. More recently Jackie has transferred to our housekeeping department to allow her more flexibility to continue with her spare time hobbies and interests.


In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.


Julie

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time


Jolie

Jolie Steadman

Job Title: Care assistant

Joined: 2022

Jolie has been with the team for 12 months having previously worked as a nursery nurse. With her softly spoken voice and attention to detail she is the perfect addition to our memory care team and strives to provide person centred care to each and every resident living in our community. In her spare time Jolie loves spending time with her family enjoying day trips and having adventures


Jenny

Jenny Hall

Job Title: Care assistant

Joined: 2018

Jenny has worked in the care industry for many years and has a vast experience of working in the care industry. Jenny joined the team here at Acer House back in 2018. In her spare time Jenny enjoys spending time with her children and grandchildren and walking her young Labrador dog.


Terry

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.


Bruno

Bruno Castro

Job Title: Care Assistant

Joined: 2023

Bruno re-joined our team in July 2023 following some time out trying other sectors. Bruno has worked in a variety of care home environments in a variety of roles but is most at home working as a care assistant in our memory care suite where he strives to achieve person-centred support at all times. Bruno always has a smile to brighten up the day.


Bruno enjoys spending time with his young son and socialising with friends in his spare time.


Angith

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.


Lisa

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024 having worked for the same care organisation for over 15 years. Lisa is a hard-working and dedicated member of the care team who puts resident's needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.


Marisa

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters


Ola

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.


Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.


In her free time Ola will cook new Italian dishes, have a long walk or read a good book.


Lindy

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House


Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.


Marius

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.


Anna

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother


sandra

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.


Helen

Helen Summers

Job Title: Kitchen Assistant

Joined: 2023

Helen has worked in the health and social care sector for many years and joined our culinary department in February of 2023 when she decided she would like to transfer her skills from the care side of life to support. Helen enjoys holidays in the sunshine and supporting her partner with his window cleaning business in her spare time. Helen's bubbly personality and friendly demeanour have been a real hit with residents and staff alike.