Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA
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9.8 123 Reviews
  • Acer House Care Home - Avery Healthcare, Weston-super-Mare
Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront.

Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs.

They offer a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

The care home is keen to develop and maintain a happy and thriving community and help each resident to enjoy a fulfilling life.

Good relations are kept with the local community. The home raises money for charity and provides plenty of varied social activities and entertainment. Many residents like to help with the upkeep of the beautiful gardens.

Unique to this home is its own beach hut, which is an added popular attraction when it comes to trips to the promenade and seafront.

Residents can take full advantage of the onsite facilities including an activities room, cinema, therapy room and hairdressers all accessible daily.

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Care Provided by Acer House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Ealden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Acer House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Fees are dependant upon successful pre-admission assessment and room choice
  • (these prices are only a guideline, please contact Acer House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours


  • Parking

  • Freely available


Acer House Care Home - Avery Healthcare Reviews (123)

Total of 123, showing 101-120
9.8

Acer House Care Home - Avery Healthcare has a Review Score of 9.8 (9.823) out of 10, based on 51 reviews in the last 2 years. Over all time Acer House Care Home - Avery Healthcare has 123 reviews.

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Review from Brenda P (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Acer House Care Home for four and a half years, initially with my father who died in the home in February 2015 having been wonderfully cared for by the staff. I feel so lucky to have had such fantastic care provided for my parents. I visit three times a week and it is
reassuring to see how happy my mother is in Acer House. I have never had a significant issue with the level of care. The staff are amazing, managers, carers and domestic they all do a great job.

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Review from Eleanor H (Sister of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's an excellent care home. The staff are very helpful, kind and full of fun to residents and visitors. All the fresh flowers are very uplifting and changed regularly.


The bedrooms and public rooms are well appointed.


All in all a happy environment to be in.


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Review from Beth C (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has to be the best residential home in Weston. The staff are caring, they treat residents with respect and dignity. The food is home cooked and delicious. The staff care for the family as well as the resident when things are difficult. The home is clean and well equipped with no nasty smells. Superb
in every way.

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Review from Christine T (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought Acer House was wonderful. The staff are very thoughtful and kind. They have provided a home from home for my mother. A great relief for me to know she is so well looked after.

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Review from Roger C (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Acer House for about a year and as far as I can tell, she is very happy.


On the occasions I have visited her, the staff have demonstrations that they are very caring and despite having to deal with regular challenges, they still cope well.


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Review from Maureen B (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly, helpful staff. Very clean in the public places and also in the resident rooms. No faults in my eyes.

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Review from David R (Husband of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my two daughters visited many care homes before choosing this one which we believed stood out from the rest and in the time my wife has been there we have no reason to doubt that we made the right decision. First and foremost, the staff are so caring and obviously dedicated and the facilities
are outstanding. All our friends and family who have visited my wife have agreed that we would have been hard pressed to find a home that could offer more. Again the care shown by staff is amazing.

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Review from P N (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial introduction, we felt extremely relaxed and happy about the care Mum was about to receive.
She has been treated really well, by extremely pleasant staff. It is clearly a place where people like to work and it shows with the happy residents.
Mum and our family have enjoyed her staying
here.

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Review from Carl G (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very much appreciated the hospitable and friendly attitude of staff at Acer House. Very constructive help with all aspects and issues surrounding my friend who is resident at this nursing home. Acer House is a fine example of everything a nursing home should be.

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Review from H P (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move from her own apartment because of her disability and frequent falls. We were concerned how she would cope going into a care home after living independently up to the age of 92. From day one at Acer House we knew that she would be happy there and she is. The home is bright, cheerful,
clean and modern. The care staff are just amazing, so approachable, nothing is too much trouble and any requests are sorted immediately. It's such a relief to us, her family, to know that mum is happy, settled and well cared for.

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Review from Alyson M (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at Acer House Care Home. The care they gave to my mum in her last days was outstanding and the care and compassion they showed to me as well were second to none. Thank you Acer House for looking after all of us in these last few days/weeks. You made a very difficult
time as gentle as possible.

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Review from Jane K (Daughter-in-law of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has very limited mobility and has lived here for 6 weeks following discharge from hospital. From the beginning, nothing has been too much trouble. Moving in / liaison with hospital / sorting out medication, GP etc. was faultless. Her room is lovely with a large, fully adjustable bed
and she was encouraged and helped to personalise it. The food is excellent. She chooses to eat in her room, but the dining room is pleasant with fresh flowers on the table (arranging them is one of the activities) staff are always helpful and pleasant. The ensuite wet rooms, with disabled facilities, in each room, are excellent. Probably the most important thing (for a lady who cannot move unaided) to the best of my knowledge, is when she rings the bell for help it is answered promptly and courteously. I cannot recommend this place highly enough. We are lucky.

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Review from J H (Son of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic protecting, safe, loving environment for my mother. The change in her has been magnificent.

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Review from Mary L (Friend of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very good at the home and the food is very good. They specialise in cakes and puddings which are lovely. My friend has been in here for 3 years and the staff are very caring.

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Review from Melanie B (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. The staff and management are very caring and efficient. They are also very friendly and treat the residents like their own family. There are plenty of activities to keep the residents stimulated.

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Review from Dan (Relative of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with helpful staff. Unfortunately, my parents had to be moved to nursing.

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Review from C C (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for in Ashcombe since mid-2014 and my dad on Milton since early 2015 to enable them to "live together" despite their very different states of health/care needs. We experienced two other less satisfactory local care homes prior to moving mum and dad to Acer House and have nothing
but praise for the caring staff, the amazing activities, lovely surroundings and rooms and the relationships staff (junior to senior, care or admin or other service) have with our parents and with myself and my brother and our offspring. We feel our parents have the best possible quality of life in their circumstances due to the care Acer House provides and we feel listened to, respected and valued.

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Review from Melissa H (Friend of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home! The staff make you feel so welcome, they always go that extra step to making you feel at home rather than a visitor. My grandchildren love to come with me, they are catered for too. Just ask for the toy box! I was so happy that I was able to join my friend for lunch. These things
really do make a difference.

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Review from Janet G (Daughter of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away last week a Acer Home after a year of superb care given to him, the staff were excellent so was his surroundings nothing was too much trouble, he died peacefully in his chair in his room which he loved, the staff were just as upset as we as a family were. I will miss going to the
home regular for my coffee and cake with dad. I can't thank them enough.

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Review from Tim (Son of Resident) published on 12 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother is happy at the home, my brothers and our wives have been a little disappointed with some aspects of our mother's stay. Communication has not always been good. While there are some activities for residents, there is little effort to make sure that residents take part in activities
so that my mother spends a lot of time doing nothing in her room. It would be nice if the staff took some initiative to help residents with simple tasks. I have in mind the television and radio. My mother is too proud to ask for help with these. As a result, she does not watch much TV or listen to the radio. It would help if staff asked her if she would like one or other device on.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Acer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Acer House Care Home - Avery Healthcare is calculated as follows: ( (513 Excellents x 5) + (82 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 605 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer House Care Home - Avery Healthcare is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (16)

Sam

Sam Ealden

Job Title: Home Manager

Joined: 2019

Hello, my name is Sam, and I am delighted to be the Home Manager here at Acer House.


I have 20 years of experience within the healthcare sector and have achieved qualifications including Levels 2, 3, and 5 Health and Social Care Diplomas, PTTLS Level 3, and Level 3 Health and Safety. Working in residential and nursing settings, I have been lucky enough to have a variety of roles including, a Carer/Senior Carer, Home trainer, Housekeeping, Chef, Activities Co-ordinator, and Deputy Manager, gaining plenty of experience and valuable skills.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One moment that I will cherish throughout my career was when I had the privilege to be taught how to knit by a very skilful resident living with dementia. It is such a great talent to withhold, and you will now often find me trying to join in with our knit-and-natter club.


I would best describe myself as someone who is very passionate, determined, and strong-minded. In my spare time, I spend most weekends cheering my son on from the sidelines at his football matches and love relaxing in the garden with my family.


Avery Healthcare, owners of Acer House, best stands out for their spacious, luxurious rooms, exceptional well-being programmes and highly trained, dedicated staff. And Acer House is no different. Our home is ideally situated in Weston-super-Mare, next to a beautiful park and boules green which is a favourite amenity amongst our residents.


I look forward to welcoming you to the Acer House community.


Jackie

Jackie Stride

Job Title: House keeping

Joined: 2019

Jackie joined the team as a senior carer in 2019 having already worked at Acer House for some time in the culinary department. Jackie previously supported the Ashcombe Suite community and is a strong leader ensuring the best possible outcomes for the residents living within the community. More recently Jackie has transferred to our housekeeping department to allow her more flexibility to continue with her spare time hobbies and interests.


In her spare time, Jackie goes for mini breaks with her husband to explore the UK countryside or spend time with her wonderful grandchildren.


Julie

Julie Smith

Job Title: Senior Care Assistant

Joined: 2011

Julie is a senior care assistant here at Acer House and has worked for Avery Healthcare since the home opened in 2011. Her vast experience of working in the health and social care sector has helped her in her role within the home and enables her to provide excellent person-centred care and support to each and every individual living within the home. Julie enjoys spending time in the garden and visiting friends and family in her spare time


Jolie

Jolie Steadman

Job Title: Care assistant

Joined: 2022

Jolie has been with the team for 12 months having previously worked as a nursery nurse. With her softly spoken voice and attention to detail she is the perfect addition to our memory care team and strives to provide person centred care to each and every resident living in our community. In her spare time Jolie loves spending time with her family enjoying day trips and having adventures


Jenny

Jenny Hall

Job Title: Care assistant

Joined: 2018

Jenny has worked in the care industry for many years and has a vast experience of working in the care industry. Jenny joined the team here at Acer House back in 2018. In her spare time Jenny enjoys spending time with her children and grandchildren and walking her young Labrador dog.


Terry

Terry Sharland

Job Title: Care assistant

Joined: 2016

Terry joined the team her at Acer House back in 2016 as a care assistant. Terry predominantly works on our memory care suite and says no two days are the same which adds to the fun and variety. Terry enjoys sports, a day at the races and spending time with friends and family.


Bruno

Bruno Castro

Job Title: Care Assistant

Joined: 2023

Bruno re-joined our team in July 2023 following some time out trying other sectors. Bruno has worked in a variety of care home environments in a variety of roles but is most at home working as a care assistant in our memory care suite where he strives to achieve person-centred support at all times. Bruno always has a smile to brighten up the day.


Bruno enjoys spending time with his young son and socialising with friends in his spare time.


Angith

Angith

Job Title: Care Assistant

Joined: 2023

Angith joined the team in April 2023 following a period of time working here through the agency he decided he would like to join the team permanently. Angith is always up for a laugh, loves joining in with the activities and events taking place in the home and has a kind, caring nature, a true support of Averys values.


Lisa

Lisa Murphy

Job Title: Care Assistant

Joined: 2023

Lisa joined the team in January 2024 having worked for the same care organisation for over 15 years. Lisa is a hard-working and dedicated member of the care team who puts resident's needs and wishes at the centre of everything she does. Lisa enjoys her role and responsibilities here and hopes to train as a senior carer and improve her skill set in our environment. Lisa enjoys spending time with her daughter, husband and pet dog in her spare time.


Marisa

Marisa Spearing

Job Title: Home Administrator

Joined: 2021

Marisa joined the team back in February 2021 after having successfully managed a care home in Burnham on Sea for over 20 years. Marisa's wealth of knowledge in the care sector has enabled her to transfer her skills to her role here at Acer House. In her spare time, Marisa enjoys walking her dog Max and spending time with her husband and grown-up daughters


Ola

Ola Graziano

Job Title: Customer Service Advisor

Joined: 2016

Ola joined our Reception team in 2016 having previously worked for high-end jewellers, with her she brought extensive experience in customer service.


Ola will always welcome you with an enthusiastic big smile and knows the home, staff and community living within the home very well.


In her free time Ola will cook new Italian dishes, have a long walk or read a good book.


Lindy

Lindy Blaney

Job Title: Customer Service Advisor

Joined: 2020

Lindy Blaney
Customer Service Advisor, Front of House


Lindy joined our Reception Team in 2020 having worked in the care industry for a number of years. She is passionate about her role and has also become known as ‘FLO’ (Family Liaison Officer) Lindy has a great rapport with both residents and their families and is always willing to offer assistance in any way she can. Lindy is often heard laughing and chatting with our community and is a kind, compassionate member of the team with a fantastic knowledge of the home, facilities and services provided within the home.


Marius

Marius Mazur

Job Title: Head Chef

Joined: 2016

Marius has worked at Acer House since 2016 and took over as head chef nearly 4 years ago. Marius enjoys creating culinary master pieces for our residents to enjoy.


Anna

Anna

Job Title: Sous Chef

Joined: 2014

Anna, originally from Poland joined Acer House in 2014 as a kitchen assistant and has worked her way to sous chef. Anna enjoys trying new recipes and expanding her variety of dishes, never afraid to try something new. Anna enjoys spending time with her friends and travelling to Prague to see her son and Poland to visit her mother


sandra

sandra Bailey

Job Title: House keeper

Joined: 2016

Sandra has been at Acer House since 2016 working int he house keeping and laundry department. Sandra says the best thing about her job is the people, staff, families and residents make coming to work a pleasure. In her spare time Sandra enjoys being a grandmother and spending time with her family, her favourite pass time is enjoying time in the garden with friends and family. Sandra enjoys puzzles and is often found sat with residents engaging in activities or being supported with her daily tasks by helpers living within the home.


Helen

Helen Summers

Job Title: Kitchen Assistant

Joined: 2023

Helen has worked in the health and social care sector for many years and joined our culinary department in February of 2023 when she decided she would like to transfer her skills from the care side of life to support. Helen enjoys holidays in the sunshine and supporting her partner with his window cleaning business in her spare time. Helen's bubbly personality and friendly demeanour have been a real hit with residents and staff alike.