Ashcroft Care Home provides a friendly and professional residential care service, centred around values of privacy, dignity, freedom and choice.
Residents can enjoy the comforts of a purpose-built home, within which staff can work to their full potential and make a significant impact upon the well-being and satisfaction of clients.
The provider has access to its own accredited training centre, which allows for sound professional development and dynamic teams.
Ashcroft Care Home has a Review Score of 9.9 (9.886) out of 10, based on 17 reviews in the last 2 years. Over all time Ashcroft Care Home has 21 reviews.
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Reviewer Connection to Ashcroft Care Home
9
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Overall Experience
19
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Date Published
21
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Review from K L (Friend of Resident) published on 3 March 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
So wonderful! The activity coordinator was so kind and caring. It was lovely to see the wonderful animal activities and other activities that she has put together for all of the residents at the care home. The care home felt like a home away from home, with lots of love and support for everyone. Nothing
was as complicated or difficult to do when asked.
Thank you, everyone.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you for leaving such a wonderful review. We really appreciate your feedback.
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Review from L S (Friend of Resident) published on 24 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
Staff are fabulous, caring and so patient with not only my friend but all the residents within the home, my friend is cared for in such an amazing manner! All her personal hygiene is fantastic! They have a hairdresser come in so that's always kept on top of. The activity lady is always doing their nails
in the sensory/nail bar For a period of relaxation, she offers a wide range of activities always keeping them busy if it's trips out, painting, armchair travel, pet therapy she's always busy with them and they are always happy. They have entertainment once a week, someone different every time keeping the residents entertained. The food is amazing the two cooks go out of their way to make outstanding dinners! Pudding is always my friend's favourite. Domestic is always doing a great job! No job is too big for them! Her room is always clean and smells lovely. Management is always happy to help if we ever have a problem. Overall if I could give this care home any stars it would 10! They deserve it!
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you for taking the time to leave such a wonderful review. We truly appreciate your feedback.
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Review from Mark R (Son of Resident) published on 13 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
From the moment I first stepped into the home until the day my dad passed away, I felt confident that I could trust everyone to care for my dad the way we had. My dad said that he felt safe and well there and "the girls" were so kind to him, talking to him as if they had known him for a while. Also
listening to him even when his words held no meaning for them. Nothing was too much trouble and if he wanted to stay in bed, he could live his life as he wanted it. Thank you to everyone. You are all amazing and we want you all to appreciate how amazing you are.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you so much for your kind review. We truly appreciate your feedback.
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Review from E W (Granddaughter of Resident) published on 31 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
My Nan is a resident and I must say it's an absolute pleasure to visit her and see how happy she is and well looked after.
The food that the lovely cook provides is beautiful and healthy.
And where to start on the activities that are provided - 10/10!
Launderette, a pub that includes quizzes etc,
trips out, pet therapy and many more activities. The staff go above and beyond to make the residents feel comfortable just as they should when it's now their home.
Thank you to all the team at Ashcroft Sutton in Ashfield you are all amazing.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you so much for leaving us such a wonderful review. We appreciate your feedback.
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Review from David T (Son of Resident) published on 9 January 2025
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Overall ExperienceOverall Experience4.0 out of 5
The staff at the care home were always good-tempered, polite and genuinely cared for my father as a person as well as a resident. He was always clean, dressed and well-fed. The entertainment to keep the resident's minds occupied was well thought out and planned.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you for your kind review. We appreciate your feedback.
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Review from Janice S (Wife of Resident) published on 4 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
I can't praise this lovely care home enough. The care, love and attention my husband received was exemplary, not only to him but to me also. We were made to feel like one of the family and treated with love and respect as were all the other residents and families. The end-of-life care was so special
with each member of the team taking turns to sit with him day and night and they never left him alone until he passed. Excellent!
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you Janice for writing such a lovely review of Ashcroft. We are ever so grateful for the comments.
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Review from J C (Sister of Resident) published on 2 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
No concerns. My sister is very well looked after. The staff are very caring. The home is lovely and clean.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you for your lovely review. We appreciate your feedback.
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Review from Robert B (Son of Resident) published on 2 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
I find all the staff very helpful, nothing is too much trouble. I find the staff to be more like a family than being workers as they communicate and talk to both residents and myself as if they have known us for years. Always have a smile on their faces and it's pleasant to visit. Everyone always says
hello, staff like to find some background of my dad so they can have a chat with him, this makes my dad's days more like a family visit rather than a resident.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you Robert for such a wonderful review. It is our pleasure to look after your dad. We are so happy that you continue to enjoy your visits to our home. Many thanks.
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Review from Susan H (Daughter of Resident) published on 19 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
A caring, loving home of a very high standard. Amazing staff who are excellent and really do care.
Every aspect of this home is very good from the care, cleanliness, the food to the care of residents' laundry.
Daily activities are inclusive of all residents. Amazing home. Well done.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you for leaving us a review Susan. Your kind words are kindly received. We strive to ensure that our residents live in an environment that feels like home. Your kind words will be shared with our team. Thank you.
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Review from Glenys C (Wife of Resident) published on 29 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
Very caring staff. Clean with good food. Look after my husband and all his needs.
Reply from Daniel Scott-Elder, Operations Director at Ashcroft Care Home
Thank you for your lovely review and kind comments.
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Review from Louisa W (Daughter of Resident) published on 25 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
Mum was a resident at Ashcroft for around 3 years, until she passed away in October. We couldn't have wished for better care for her. Mum had many complex needs, which were taken care of wonderfully. The staff are all amazing, warm, friendly and professional. After such a long time, they felt like family.
When Mum passed, very recently, the staff were there for me every step of the way making sure I was OK, had drinks etc as well as making sure Mum was as comfortable as possible in her last days and hours. The support I received after she passed was fantastic. I have nothing but praise for each and every one of them. We really could not have chosen a better place for her.
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Review from Yvette C (Daughter of Resident) published on 22 July 2024
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Overall ExperienceOverall Experience5.0 out of 5
My father stayed at Ashcroft for 6 months until he passed away in June.
During his stay he was treated with the best care and support I could have wished for. It has a real family feel.
He was encouraged to engage in activities most days. The food was top-class.
I was included in decisions made for
him and the whole staff team also cared for me. I can't thank everyone enough for giving Dad fantastic care and dignity in his last days.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home
Thank you for all your kind words the team at Ashcroft Care Home are hard-working and fully committed to providing the highest level of care to all our residents and families.
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Review from E C (Daughter of Resident) published on 29 February 2024
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Overall ExperienceOverall Experience5.0 out of 5
Mum has multiple medical problems and the staff and management at Ashcroft have worked hard to put into place just what Mum needs. They have been willing to learn from our experiences of caring for Mum prior to entering the home and they keep us informed, always having time to chat whether there are
concerns or not.
Not only that, they have helped us through our emotional transition and continually put our minds at rest.
The staff care for us when we visit and it really is a 'new home' for Mum. It is always a friendly atmosphere.
Renovations are underway and every consideration is being made to care for the residents during this time of change.
On our first visit to Ashcroft, we knew it was the place for Mum and we are continually reminded of that decision every day. Can't thank the staff enough for all their hard work and the standard of gentle care for Mum.
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Review from Jamie K (Grandson of Resident) published on 8 February 2024
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Overall ExperienceOverall Experience5.0 out of 5
Fantastic service from the beginning to the end.
The staff was so considerate and caring throughout the whole process.
Myself and my family will be forever grateful for the way the staff have been with my grandma and grandad.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home
Dear reviewer, thank you for your kind words towards the care your grandparents received whilst being residents at Ashcroft Care Home.
The team always strives to give the best care possible and is very touched by your kind words.
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Review from Maxine D (Daughter of Resident) published on 25 January 2024
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Overall ExperienceOverall Experience5.0 out of 5
Dad moved to Ashcroft in Sept 2023 after a year of lengthy hospital stays. He is in the later stages of dementia. He is now thriving. From day 1 staff have been outstanding. He is always clean, shaven and appropriately dressed. He takes his meds in a timely manner, moves regularly and joins other residents
in the communal lounge & social events (he has a photo diary charting all the events he takes part in &a helps him to recall them & talk to us about them). His meals are hearty and nutritious. His en-suite room is modern and furnished with everything Dad needs to live life safely. All staff without exception are proactive, kind and compassionate. They make it a very positive experience for all of Dad's visitors too, particularly Mum, a detail that cannot be underestimated. Dad tells me the best things about Ashcroft are the staff and the fact that they have an in-house pub just a few doors down from his room! Outstanding establishment & we are truly grateful. Thank you.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home
Dear Maxine, Thank you for your kind words the team at Ashcroft Care Home deems it a privilege to care for your father.
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Review from A H (Daughter of Resident) published on 11 September 2023
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Overall ExperienceOverall Experience4.0 out of 5
We visit Mum regularly.
Room is always tidy, and she had a drink of juice to hand.
Very impressed with the laundry service.
Staff are always very friendly and helpful.
All in all, we are happy with the care Mum is getting.
Thank you, Ashcroft.
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Review from Kerry B (Daughter of Resident) published on 30 June 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum moved to Ashcroft a week ago. Very upsetting for us both as we never thought it would come to this. However, what fantastic, caring staff who go above and beyond. Nothing is too much trouble (and I know they must think, oh it's not her again). They have never made me feel I am being a nuisance
and I already know they love her, as I do. This is not a job to these people, it really is a vocation. I have looked after Mum 24/7 for the last four years now I can relax and enjoy my life knowing she is safe.
Reply from jacqueline hamilton, Operations Manager at Ashcroft Care Home
Thank you so much for your kind word I know it will mean the world to the team and I am happy that your mother is receiving Quality Care from our team.
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Review from P N (Daughter of Resident) published on 27 October 2022
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Overall ExperienceOverall Experience5.0 out of 5
My mum moved to Ashcroft Care Home in Dec 21 on a palliative care plan, she rallied and settled in quite nicely to Ashcroft. The staff were always very good with her (she was not mobile) and she said she was well looked after when I asked her. Mum wasn't a social person and they never pushed her to
join in but respected her wish to mainly stay in her room. Sadly mum relapsed in July this year and passed away peacefully in August. I was so worried about her going into a care home but I have to say both my brother and I were very happy with her treatment. Thank you to all the staff.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home
Thank you for your kind words about the care we provided to your mum whilst she was with us at Ashcroft.
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Review from Jean T (Daughter of Resident) published on 30 June 2022
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Overall ExperienceOverall Experience5.0 out of 5
Our mum came to live at Ashcroft in March 2022. She has been treated with the greatest care and respect by all of the lovely staff. We couldn't ask for more, and on the 2nd of June, Mum and her family were treated to a fabulous Jubille party generously put on by the staff. Great food and entertainment
were enjoyed by all. Well done to all involved.
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home
Thank you for your amazing review. Our staff always aim to go over and beyond to provide the best possible experience for our residents.
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Review from Jean B (Wife of Resident) published on 6 June 2022
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Overall ExperienceOverall Experience5.0 out of 5
Since visiting Ashcroft Care Home over the past year I have found the staff welcoming, friendly and professional with a very homely atmosphere. All of the staff are doing a wonderful job and I personally appreciate the care that they are providing for my husband. Praise for Ashcroft!
Reply from Deepak Kannan, Regional Operations Manager at Ashcroft Care Home
Thank you for your lovely review and praise for our staff. Our team will always continue to provide the best experience for our residents.
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Current Review Score: 9.9 (9.886)
Overview of Review Score
The Review Score of 9.9 (9.886) out of 10 for Ashcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Ashcroft Care Home is calculated as follows:
(
(180 Excellents x 5)
+
(19 Goods x 4)
+
(2 Satisfactorys x 3)
)
÷ 201 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashcroft Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 17 Jan 2019
Overall Outstanding
Caring
Good
Effective
Outstanding
Responsive
Good
Safe
Good
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Ashcroft Care Home
What types of Care is Ashcroft Care Home registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Ashcroft Care Home provide?
Palliative Care, Day Care & Convalescent Care are other types of care provided.
How many Rooms does Ashcroft Care Home have?
There are 53 Single Rooms.
What are the Facilities & Services at Ashcroft Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Ashcroft Care Home to the centre of Sutton-in-Ashfield?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
