Bagshot Park Care Centre

28/32 London Road, Bagshot GU19 5HN
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9.5 16 Reviews
  • Bagshot Park Care Centre, Bagshot
Bagshot Park Care Centre specialises in neuro-rehabilitation and acquired brain injury.

A well-resourced and equipped home, Bagshot Park has 41 bedrooms - all of which are large with ensuite, and are spread over two floors.

Its high functionality provides the multidisciplinary team with sufficient assets to offer optimum rehabilitation services for up to fifty people.

Offering high-quality neurorehabilitation, nursing and respite care, the dedicated team is able to offer care suited to a number of specialisms - including care tailored to Parkinson's Disease, diabetes and stroke. MDT is also offered, and includes a physiotherapist, speech and language therapist, occupational therapist and assistant psychologist.

Bagshot Park offers round-the-clock access to friendly carers, and the satisfaction of its occupants is kept in mind with ensuring the home is equipped with the necessary features to promote optimum comfort.

Residents can enjoy the use of a large lounge with an activity area, which features patio doors leading to the garden. They'll also receive fresh, home-cooked meals, and have access to a large dining area, large, beautiful grounds, fully furnished bedrooms, hydrotherapy pool, and rehabilitation gym.

To stay in touch with family and friends, residents are encouraged to make use of the Wi-Fi and Facebook Portal services. They also have the opportunity to take part in regular community outings, organised by the team.

Bagshot Park, amongst comfort and friendly service, also offers the use of a beauty salon and cinema room. Above all else, the carers' main aim is to achieve a dignified care environment that promotes independence in daily life.

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Care Provided by Bagshot Park Care Centre

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Julia Billins (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Bagshot Park Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,750
    • Self-Funded Nursing Care from £2,750
  • (these prices are only a guideline, please contact Bagshot Park Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bagshot Park Care Centre Reviews (16)

9.5

Bagshot Park Care Centre has a Review Score of 9.5 (9.493) out of 10, based on 12 reviews in the last 2 years. Over all time Bagshot Park Care Centre has 16 reviews.

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Review from Barry P (Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My complete experience whilst being at Bagshot Park has been outstanding. All staff are so helpful, friendly and will do anything for all residents. I have had a few laughs throughout my stay which made me feel at ease. They have really helped me with my recovery 100%. Would highly recommend this place
to anyone that needs it.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to leave us such a positive review. I will share your lovely review with the team.


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Review from C K (Brother of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had a stroke in April 2023 then epilepsy on July 2023. She has been in hospital for eight months. I was worried because of bad reviews but since my sister arrived, now one month. I am coming to visit my sister 4-5 hours every day.
Do not forget this is a care home business, not hospital,
the setting is like a home environment. It takes time for her to adapt. Now she gets up in the morning, attends physio sessions and activities during the day and back to bed at bedtime.
The physio team, healthcare, nurse and all staff are amazing. They look after all residents, friends and family very well. Physio plan, activities and management system are in place and well executed.
To be fair, you cannot make everyone happy. It is normal that issues happen but the important thing is they solve the issue quick with a smile and are professional. If you were them, you couldn't do what they do. It can feel it comes from their hearts not just a duty.
I am very happy with all the services.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

I really appreciate that you have taken the time to write this lovely review. I will pass your kind words on to the team. Thank you.


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Review from A B (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care here is very good most days, depending on if they have enough staff. The staff are caring and happy to help, some go above and beyond their duty. There will always be some small issues with any nursing home, but in general we are pleased with the care and physio they provide our father.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to write your review. I will pass your feedback on to the team.


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Review from Yvonne T (Mother of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son went to the facility with a brain injury. He entered in a wheelchair and walked out using a cane. The management and staff were nice to him and made him feel very comfortable. I would recommend Bagshot Park Care Centre to anyone with a TBI (traumatic brain injury).

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to write a review, we were all so very proud of the achievements that he made.


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Review from D E (Mother of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work very hard and are polite and helpful. Any questions one might have are dealt with promptly. The home is very clean. The meals the residents receive always look nourishing. I feel my loved one is well looked after.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for your review, I will pass on your lovely comments to the team.


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Review from N C (Wife of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Bagshot Park Care Centre since May 2024. In his time, he has received very good care and targeted therapy.
He's learning to stand with a frame, structure sentences appropriately and they are working hard to improve memory function. The care team are very patient and
attentive towards my husband, myself and other family members.
I have watched daily how hard the team work and the residents here all seem to be progressing very well.
During our short time in Bagshot Park, we have come to know other families too. I didn't realise that being here would feel like being part of a small community. The staff have encouraged us to participate in group sessions and some of us wives and mums have formed a bond.
I couldn't have asked for a better placement for my husband and I look forward to when he makes it home to me and his children.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you so much for your lovely review. It has been an honour to see the progression that he has made. We will share your feedback with the team.


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Review from Claire L (Wife of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would very much recommend this care and rehab facility. The experience for my husband with PSP (progressive supranuclear palsy) which was majorly exacerbated due to an infection resulting in six weeks in hospital has been one of special care, attention to detail and happiness. The team are happy,
friendly, accommodating, very caring and a credit to the organisation. The kitchen is also always willing to accommodate dietary requirements. The cleaning team keep the facility immaculate. The activities team do a good mix of sessions. The maintenance team keep everything working well. The nurses are very dedicated. The senior leadership team is very knowledgeable. The manager and area manager are very approachable and supportive. The physio team are dedicated but the department lacks some of the most up-to-date neuro rehab equipment, in my personal opinion, which could help residents with their recovery or health condition maintenance. This facility is very good and could be excellent with a few easy to implement improvements. Thank you so much!

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to write this review. We really appreciate your positive comments which will be shared with the team.


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Review from K N (Sister of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my brother is very happy here. He is well looked after and he likes all the staff from top to bottom.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to review Bagshot Park. I will pass on your comments to the team.


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Review from Paul F (Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and thoughtful team who are truly motivated to the people in their care. Always happy to help any need of the residents how small or large. The physio team are a wonderful bunch who-support and push you all the way to get you back on your feet again. Not is the physical health covered but
also the mental health to. The rooms are very clean and food is great tasty and with lots of choice too.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to review Bagshot Park. I will pass on your lovely comments to the team.


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Review from Sameeyah B (Wife of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband first arrived here in January 2024 with a severe TBI. He lacks capacity, has post-traumatic amnesia, confusion and disorientation and as a result has behavioural problems. When he arrived, I was given the impression that he would be looked after well, his days would be filled with things
to do and he would get the best experience here, but that wasn't the case. The therapy team didn't listen to the concerns I was constantly raising, the manager also tried to brush them off until I raised them higher. This was not a beneficial place for my husband. Although some of the carers were lovely and looked after me and my husband well, the therapy team and manager did not. We were ignored because his needs were too complex. Despite me raising these concerns before my husband arrived, I was reassured that he would be fine, but that was not the case. I would not recommend this facility. My husband has not made the progress that was set out for him and he is being sent home.

Reply from CHD Living, Client Relationship Manager at Bagshot Park Care Centre

Dear Sameeyah. Thank you for your feedback. We are genuinely sorry to hear about the challenges you faced during your husband's stay, and we deeply regret that we did not meet your expectations. At Bagshot Park, we place the highest priority on the wellbeing and satisfaction of our residents & their families. We understand the complexities involved in caring for individuals with severe brain injuries, and we sincerely apologise that you feel your concerns were not adequately addressed. Your feedback is invaluable to us, and we are committed to thoroughly investigating the issues you have raised. We believe in open communication and would appreciate the opportunity to discuss your concerns further, please contact us at info@chdliving.co.uk and we will be in touch promptly. Once again, we apologise for any distress caused and thank you for bringing these matters to our attention. Your input is crucial as we strive to enhance the quality of care and support we provide to all our residents.


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Review from Allan d (Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager's team provide an excellent service and are very professional in their work.
As an example, for Halloween, the well-being team provided games and decorations to entertain all residents and the kitchen staff produced a delicious buffet. Also, all staff completed the atmosphere by dressing
up appropriately.
A wonderful event and many more for the coming year.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to review us.
I will pass your lovely comments onto the team.


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Review from Mate V (Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to Bagshot Park Care Centre for rehab around ten weeks ago. Since then I’ve seen many improvements and went from being hoisted to walking around with a frame. Staff here are very friendly and knowledgeable but can also have a laugh and are easy to get along with. Rooms and communal areas are lovely
too, especially the garden. It’s quite big and has lots of seating outside. Very nice and relaxing place to be during warmer days. They also have a hydro pool which personally helped me a lot. Very useful for people who struggle with strength and are unable to do certain exercises on land. There’re also many activities going on during the days to keep residents occupied, moving and having fun. Food is prepared in-house with a wide variety of meals to choose from. Overall, a great place with professional staff, lovely rooms and good food! Would recommend it for anyone without a doubt!

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for the lovely review. I will pass your feedback on to the team.


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Review from T H (Resident) assisted by family/friend published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service here is excellent. The staff are amazing and go out of their way to help in any which way they can. The treatment I have received here has been fantastic, and the results much better than myself and my family expected.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you for taking the time to review us at Bagshot Park.
I will pass on your lovely comments to the team.


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Review from Elaine M (Partner of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic facility. I am fully confident that my partner gets the very best care. The staff are all warm and friendly, remaining professional at all times. The care centre is very managed, especially with the difficult circumstances of this past year.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you so much for taking the time to share your experience of Bagshot Park with us. I am delighted to hear that you are happy with the care that we are providing.
I will pass your lovely comments on to the team.


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Review from Sophie M (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff and care. Could not be happier with all the amazing staff. Thank you.

Reply from Julia Billins, Manager at Bagshot Park Care Centre

Thank you so much for taking the time to review Bagshot Park. Your lovely comments will be passed onto the team.


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Review from Laura G (Niece of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is well cared for here and I would recommend this up to date modern home to anyone.
They are always trying to put new things into place, although we are still waiting for wheelchair power packs and back accessible entrance and this has been ongoing for a while now.
Activities also need to
be more person-centred so that all needs are met.
I find the manager and the other staff very approachable and thank you all.

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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for Bagshot Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.493 for Bagshot Park Care Centre is calculated as follows: ( (94 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 140 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bagshot Park Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Julia

Julia Billins

Job Title: Registered Manager

At Bagshot Park, I have an amazing team of therapists, nurses, carers and support staff all working hard to enable our residents to reach their full potential. We strive to always provide the highest standard of care, ensuring we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Bagshot Park a pleasure. Our residents really are the heart of everything we do. Our caregivers are all passionate about their jobs and, each encounter with our residents makes their job that extra bit special. At Bagshot Park we welcome the support of all our visitors in making it a special place to live and work.


Frequently Asked Questions about Bagshot Park Care Centre

What types of Care is Bagshot Park Care Centre registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bagshot Park Care Centre provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Bagshot Park Care Centre have?

There are 41 Single Rooms.

What are the Facilities & Services at Bagshot Park Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bagshot Park Care Centre to the centre of Bagshot?

0.4 mile(s) as the crow flies, distance by road may be significantly further.