Halden Heights Nursing Home

Ashford Road, High Halden, Ashford TN26 3BP
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9.8 93 Reviews
  • Halden Heights Nursing Home, Ashford
Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local points of interest such as Tenterden and Biddenden Vineyards, all while basking in the area's natural splendour.

Halden Heights Care Home takes pride in its dedicated team of more than 90 professionals, all committed to providing excellent care in every aspect of resident life. With 101 rooms, the team dedicates itself to offering unmatched support and service, ensuring the comfort, well-being, and happiness of all residents at all times.

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Care Provided by Halden Heights Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daisy Delgado (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (89)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Halden Heights Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,925
    • Self-Funded Nursing Dementia Care from £1,925
    • RESPITE Self-Funded Nursing Care from £1,925
    • RESPITE Self-Funded Nursing Dementia Care from £1,925

  • We offer only Nursing care
  • (these prices are only a guideline, please contact Halden Heights Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Pleased to inform you that the services available at your convenience from 11 am until 9 pm.


  • Parking

  • Parking on site


Halden Heights Nursing Home Reviews (93)

Total of 93, showing 61-80
9.8

Halden Heights Nursing Home has a Review Score of 9.8 (9.840) out of 10, based on 50 reviews in the last 2 years. Over all time Halden Heights Nursing Home has 93 reviews.

Overall Experience

  • 77
  • 15
  • 0
  • 1
  • 0

Date Published

93
13
33
50
43

Review from Jane B (Respite Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although a long way from home I have been extremely happy at Halden Heights as their restorative treatment has worked for me and I go home on Thursday 20th august 2022. The staff are so caring and kind and although extremely busy are also happy and sing.
I have many food intolerances (coeliac and
also dairy intolerant) and the home do their very best to ensure I have gluten/dairy free meals to build me up and am putting on weight. and have an appetite now (I had lost five stone this year due to underlying illness) More choices on the menu for those with special dietary needs would be most helpful.

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Review from Sarah B (Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well looked after during my time here as a rehab patient. The staff are caring and courteous. My only reservation is lack of choice for vegetarians like myself. too many salads rather than hot vegetable dishes but the food is fresh and healthy. The physiotherapists are especially commendable
and supportive in their rehab programme.

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Review from S H (Wife of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last four weeks of his life at Halden Heights. The quality of care and kindness was excellent and we could not have been more impressed. Thank you very much Halden Heights. We're very grateful.

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Review from Hilary C (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care at Halden Heights excellent in every way. My mother was a resident for just over three years; I don't think that she would have lived that long if she had not been happy or if the care had not been good.

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Review from Diane W (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, considerate and loving, they enabled my father to pass with dignity and peace. My mother and I will be forever in their debt for enabling us to spend time with him which we may not have had. The home is tranquil and the grounds provide a beautiful aspect which makes the place all
the more special.

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Review from T P (Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was sent to Halden Heights to recover from a fractured femur
The accommodation and friendliness of staff was very good. I was given exercises to do while I was there to get my mobility back. The meals were varied and the portions good.
I did not know about the activities as it was a therapy stay.
The NHS funded my stay so can't answer the value for money section

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Review from G B (Respite Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed right from the start of my stay at Halden Heights Care Community. All the staff are smartly dressed, hard-working, organised and polite. You are always treated with dignity, support and care, and the staff still make time to spend with you if needed. The food and drinks are to a very
high standard and fresh delivered to your room. The rooms are large, basic, bright with wall-mounted TVs. Rooms and washrooms are cleaned daily. this home would be my first choice. Nothing is too much trouble for the staff

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Review from Anthony M (Respite Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful to me.

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Review from A A (Respite Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and premises at Halden Heights are excellent and beyond reproach and a credit to all involved.

Reply from Anna Cunningham, Manager/Matron at Halden Heights Nursing Home

I would like to thank you for your very kind feedback and all my staff wish you the best in your recovery. It was a pleasure to assist you with your rehab.


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Review from Stephen B (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at the home following a fall at home and a brief period of recuperation and assessment on the NHS floor. He then remained in the home until he passed away a year or so later. He had complex needs, he suffered from Alzheimer’s, Parkinson’s and had suffered a stroke prior to us choosing
the home for him. Initially, we sent him to another home nearer to where we live, expecting the care to be at the standard offered at Halden Heights. Sadly that wasn’t the case and we swiftly moved him back thanks to the efforts of the manager and her staff. He settled back in quickly and his care from that day to the last was amazing. Even with Covid, we were kept in touch via videophone and he remained happy throughout. I can’t say enough how wonderful everyone was to him and us. I visited every other day prior to lockdown and I was made to feel very much part of the team looking after him. I can say that nothing was too much trouble for the staff. I can unreservedly recommend them.

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Review from Barbara J (Respite Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a household fall and 3 days in hospital, I was transferred to Halden Heights with fracture problems and other nursing needs. The care and attention were amazing, the staff were outstanding, my en-suite room was a luxury, food was very good and my confidence improved each day. I was treated
with the utmost respect and now I am back home.

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Review from G C (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the care of Halden Heights for the last few weeks and found the management and staff very helpful and caring. I have a buzzer attached to my persons if I need help I just push it.

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Review from E F (Respite Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed by the treatment I have received at Halden Heights Care Community for all the care, help and kindness I have had from all the staff while I was incapacitated for six weeks. I was extremely comfortable and well looked after.

Reply from Anna Cunningham, Manager/Matron at Halden Heights Nursing Home

Thank you for your very kind review. I will pass on your comments to my staff.


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Review from Y M (Respite Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable single room with freeview television service, and an en suite bathroom/WC. Friendly and caring staff. The food is prepared on-site, so the quality is decent, but it could be a bit hotter in temperature sometimes. The only criticism I have is that I think the care provider should look
into a patient WiFi service, so users can video call family and friends.

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Review from J C (Respite Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thoroughly recommend, all the staff were courteous, very professional, kind and supportive. Cleaners not so good, needs looking at very slapdash.

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Review from P H (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful. All showing care and practicality.
Always speaking to me and asking me what I wanted and needed.

Reply from Anna Cunningham, Manager/Matron at Halden Heights Nursing Home

Thank you for your lovely feedback I will pass your kind comments to the staff. I know they will be very happy to have such positive feedback as they all work really hard and it has been a really difficult time for them and all our residents. Once again thank you your comments they really made the job worth doing. We all wish you a speedy recovery. Take care and have a safe and lovely Christmas.


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Review from Susan H (Daughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Halden Heights since September 2019 following a number of falls in her own home, and a decision was made that this was the safest option for mum who is 90 years old. The care that mum receives is absolutely wonderful. All the staff are so caring and friendly. My husband and I feel that
we even have an extended family so to speak as we know all the staff and even the other residents. The surroundings are first class and kept exceptionally clean and tidy. The food is very good, mum certainly doesn't have any complaints, and whenever I have been there at meals times the food is always well presented and hot (and served on hot plates!). Christmas Day, a lovely traditional lunch was served, and pancakes on Shrove Tuesday. The social activities are very good, including baking, painting, they play bingo, have quizzes, and entertainment is arranged whereby various singers and groups come in to entertain the residents. Mum is happy at Halden Heights and I am happy knowing she is safe.

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Review from Susan F (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming place when visiting, shown by all staff, there was always a friendly smile or hello given which was welcome when feeling anxious for a loved one.
The staff attention and care shown to our mother in her last few months of life, and indeed to our family was exemplary.
We were always given
the opportunity to discuss our worries and mother's needs with a member of staff.
Excellent care overall.

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Review from Anthony H (Son of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day of admission in May 2018, it was felt the whole team at Halden Heights showed great care and compassion towards my mother who, at times, needed a lot of care. From the receptionist, maintenance men, carers to the managers, no request from them to assist was ever a problem. They made my mothers
last days as happy as they could and I thank them for that.

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Review from Sue D (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Halden Heights from 19th December to 21st January 2019 after having a fall at home resulting in a fracture to her left patella. She was in a lovely room with a beautiful view which also had a bird feeder outside her window, this made my mum extremely happy as she adores wild
birds and in fact, fell while out in her garden refilling her bird feeder. She was very happy and relaxed at Halden Heights having been really anxious about going for “rehab”. All she wanted was to go home, but she needn't have worried as the staff were lovely and friendly especially the day staff.
She is now home and says she is glad for that, but would have no worries if ever she needed to go back to Halden Heights again.
Thanks to everyone for your kindness and patience with my mum.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Halden Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Halden Heights Nursing Home is calculated as follows: ( (492 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 574 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halden Heights Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Daisy

Daisy Delgado

Job Title: Registered Manager

Joined: 2011

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.


In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.


In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.