Warren Lodge Care Home

Warren Lane, Ashford TN24 8UF
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9.8 61 Reviews
  • Warren Lodge Care Home, Ashford
Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Care is also offered to those requiring day care or palliative care. The home offers both long-term and respite care - stay for as little or long as you need, advance bookings available.

Large lounges and a pleasant sunroom are just a few of the up-to-date comforts available. There is also a dedicated cinema room fitted with cinema seats and a large screen television for film afternoons.

An open kitchen is available for residents to make their own snacks and drinks, as and when they wish. All meals are prepared by chefs using only fresh ingredients.

A full programme of activities aimed at all abilities is always available. Residents who enjoy gardening are encouraged to stay involved in the secure garden with its raised flower beds, allotment and greenhouse.

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Care Provided by Warren Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Akin Oyelekan (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Warren Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Warren Lodge Care Home Reviews (61)

Total of 61, showing 1-20
9.8

Warren Lodge Care Home has a Review Score of 9.8 (9.789) out of 10, based on 15 reviews in the last 2 years. Over all time Warren Lodge Care Home has 61 reviews.

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Review from Natalie D (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the staff who work here enough. They are all so kind, caring and respectful. They always take time to talk to my mum and ensure she has everything she needs and that goes for relatives too.
The home is kept really clean and smells nice.
For me it's the small touches like putting on
her makeup, spraying a little perfume on her pyjamas, presenting her pureed food so beautifully, holding her hand - nothing is too much.
Its a very difficult and emotional time placing a relative in a home but I can honestly say, I wholeheartedly recommend Warren Lodge

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your lovely review. We hope Warren Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.


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Review from T A (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third experience of my loved ones' time in a care home. One thing I absolutely love, every month a resident is resident of the day, the staff calls and lets you know how your loved one is doing, such a lovely thing to do. I vary the days of my visits but it is always the same, excellent,
in my opinion, five words describe this care home 'it's simply the best' and I feel that all care homes should be like this, but believe me they are not. I have entrusted my loved ones in their care, they do not disappoint.

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.


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Review from Belinda C (Sister of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must praise the staff who are all exceptional. Extremely satisfied with their care and treatment.

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.


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Review from Lawrence C (Son of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good, Mum has been accommodated and has been quite content with her stay. Her level of capacity I feel is somewhat higher than most residents so gainful companionship and communication is somewhat limited. Mum celebrated her 90th birthday in October. Warren Lodge supplied a fantastic
party buffet and it was attended by family and friends so a massive thank you to the management and staff.

Reply from Maria Ricketts, Customer Care Adviser at Warren Lodge Care Home

Thank you for your kind words. We hope Warren Lodge Care Home did everything possible to make the transition as easy as possible. We will discuss your feedback with the home's manager to help them continually improve their service and maybe find activities that can help with Mum's stay.


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Review from Lorna B (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had gone from the independence and security of her own house of over 50 years into the very new environment of a care home setting, which is a very overwhelming situation for everyone in that position, I am sure. However, all the team including managers, the reception staff, the care staff
and all the nurses have turned somewhere new and alien to Mum into her home! Kindness and inclusion happen every day and the residents' emotional and mental health are always considered in a well-run and thoroughly hygienic environment. When Mum first arrived, she was obviously nervous in her new room and staff implemented measures immediately that very soon made my mum feel at home and she is now settled into a comforting routine. All the staff make time to chat to Mum and make her feel relevant every single day. My whole family cannot ever really thank staff enough for that, but I just wanted to tell you how grateful we all are and that we do know how well Mum is being looked after.

Reply from Grace Langfield, Customer Service Adviser at Warren Lodge Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult transition and we are glad to hear our staff went above and beyond to make her feel welcome in her new home. We will certainly pass your comments on to the manager and we hope to continue providing your loved one with the best possible care.


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Review from Fiona L (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

December is always a tough one for us for various reasons, so it was comforting to know that Mum was in a place where we didn't have to worry about her well-being, as we were rest assured that she would be thoroughly looked after. I would like to thank all the staff at the home for their continuous
care and support. I always feel that there is someone who can answer my questions at this home, and I am thoroughly impressed by the overall cleanliness, range of activities and the facilities as a whole.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like she received the best possible care while at our home.


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Review from Peter B (Husband of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial reaction on first coming to Warren Lodge was really good with a clean and friendly home and staff. We have had a few communication issues regarding food, physio etc. But I believe we have now clarified these issues and are moving forward, as it seems my wife is settling into Warren Lodge
now.
Staff are extremely friendly, extremely helpful and seem to enjoy their jobs.
Providing communication issues mentioned above are resolved, I can only see plusses going forward.

Reply from Eden Tomlinson, Customer Service Adviser at Warren Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.


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Review from Sam S (Granddaughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy with the way that Nan is looked after, they keep her lovely and clean and the room is kept very tidy. They have time to sit and talk to her and keep us updated with her care and meds. We treat it like her home which means we can have tea and cake with her which she loves. The food is all
homemade and looks very tasty. Oh, and the dog is made very welcome too!

Reply from Eden Tomlinson, Customer Service Adviser at Warren Lodge Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Warren Lodge family. We are looking forward to seeing you again.


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Review from Valerie A (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is not an easy person to get on with but all of the staff give Mum the care you could hope for. She is always lovely and clean. The staff spend their time feeding her and giving her drinks and treats.

Reply from Eden Tomlinson, Customer Service Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing her with the best possible care.


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Review from Debra F (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warren Lodge is a well-run home with caring staff, helpful admin staff and good management/leadership. Everything is kept clean and smelling nice - especially the bedrooms, which are kept immaculate. When Mum first arrived the staff were so friendly and welcoming. The food is of good quality, and you
can see the menu is put together with nutrition and variety in mind.
I think with any large aged care home, it is hard to cater for residents' individual needs/likes/dislikes, however, Warren Lodge seems to give the personal touch and leave as much decision-making to the individual residents, to make them feel they are in control as much as possible.
If we ever have any problems they are more than happy to discuss and rectify where they can. I can't say a bad word. I am very happy with Warren Lodge, a first-class care facility. We were very lucky to have got a spot for Mum.

Reply from Eden Tomlinson, Customer Service Adviser at Warren Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from J H (Wife of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warren Lodge was recommended to be by my neighbour whose husband is a resident at Warren Lodge. I booked a show round to look at Warren Lodge, the home is clean and the staff are friendly. It was an easy decision to move my husband there given what I saw during my visit. The staff are friendly, from
the receptionist, the staff member who showed me around and the Home Manager whom we saw dancing with residents. Warren Lodge is homely.

Reply from Eden Tomlinson, Customer Service Adviser at Warren Lodge Care Home

Thank you for your lovely review. We hope Warren Lodge care home did everything possible to make the transition as easy as possible. We look forward to seeing you again.


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Review from Jason L (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place this is; my mother was a furiously independent woman who provided respite care for families with learning difficulties as her long profession and would have dreaded going into a home herself but having said that, my mum was very content and enjoyed her short stay of a little over
eight months at Warren Lodge Care Home where she was cared for first-class right up to her last moments of life. A very special place. Thank you to everybody, cleaners, carers and management.

Reply from Grace Langfield, Customer Service Adviser at Warren Lodge Care Home

Thank you for your kind review. We are so pleased to hear your Mum was so content whilst staying with us, and it is always nice to hear from family members feeling like their loved ones have been cared for and looked after so well. We hope you can go away from this in comfort, knowing your Mum received the best possible care.


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Review from Margaret T (Sister of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and the staff are very lovely. I can't fault the care that my sister is receiving in this home. Where I have had concerns the manager was able to resolve them and I felt reassured. Great place for dementia care.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “can't fault the care” being used to describe our our home. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.


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Review from Luke G (Stepson of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, happy, happy - Could I be happier with Warren Lodge - absolutely not! The rest of the family share the same sentiment about this care home. This home is everything Dad wanted and more. The staff are highly professional, skilled at what they do and always a system of support for Dad. I know the
job is not easy but I can't fault the staff at this home. We are thankful for them and feel at ease knowing that Dad is in good hands. I met with the new manager a few times now and he is very pleasant, glad to have him on board managing the daily on goings at the home. He is very knowledgeable, approachable and always makes himself available when needed, seems to have a good sense of humour on him as well which is always welcomed - another aspect to make us feel at peace. If you are looking for a care home for your loved one Warren Lodge should be on top of the list - Highly recommended.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from T N (Private Carer of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant, clean and welcoming home, it really has a home feel to it.
The manager was very approachable, patient, professional and very kind. The staff are always kind and considerate, you can tell they are passionate about what they do and the difference they make to people's lives in a positive
way is so immeasurable.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “kind” and “considerate” being used to describe our care. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from Angela R (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Warren Lodge to see my mum almost daily for over a year. The staff were always kind, compassionate and caring and treated, not only my mum but all of the residents with the utmost respect. The disease is difficult to deal with and the fact that my mum had to leave us to go into care made it
extremely challenging for us a family. However, she was well looked after and all of her basic care was taken care of, which enabled us to have more quality time with her. The facilities are very good and the food and the abundance of it is exceptional! The activities were also well thought through, and it was nice to see my mum with her nails varnished on regular basis or a lovely flower display in her room from the activities. I would have no hesitation in recommending this care home. The staff are amazing and they are very very caring.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind, compassionate and caring” being used to describe our care. We hope Warren Lodge care home did everything possible to make the transition as easy as possible and we are very happy to hear feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Olive C (Friend of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, the manager and his management team are always ready to help and go the extra mile. Thank you so much for your help and support for our loved ones. The home is very clean. Varieties of food for choice.
Good activities support.

Reply from Rebecca Kellegher, Customer Service Adviser at Warren Lodge Care Home

Thank you for your kind words. We are so pleased to hear you feel at ease with your loved ones in our care, please do let us know if there is anything more we can do to make their stay as comfortable as possible.


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Review from Precious C (Friend of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New manager very welcoming friendly, helpful, knowledgeable, approachable. I met him today 28/12/22
I have never felt like this since I have been visiting my friend.
My friend said he seems a very nice man when he visited him in his room.

Reply from Rebecca Kellegher, Customer Service Adviser at Warren Lodge Care Home

Thank you for your review. We hope to continue providing your friend with the best possible care.


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Review from L L (Wife of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lives at Warren Lodge. I am happy with the care and with the manager. Things get done very well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your review. We are happy to hear that you think everything gets done very well. Thank you again for choosing us to care for your husband.


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Review from Linda T (Wife of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my husband is looking. Thank you. I am looking at my husband again.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your review. We are so happy to be able to provide the care your husband requires. Please let us know if there is anything else we can do to make him as comfortable as possible.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Warren Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Warren Lodge Care Home is calculated as follows: ( (148 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 180 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Warren Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Our bedrooms are beautifully furnished featuring en-suite wet rooms and wide doors to accommodate wheelchairs. Residents have a choice of attractive colour schemes and all bedrooms have profiling beds, comfortable seating areas and stylish recessed shelving and wardrobes.


Awards / Recognitions (7)

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Meet the Team (1)

Akin

Akin Oyelekan

Job Title: Home Manager

Joined: 2022

I joined the team at Warren Lodge at the end of 2022 after working in the care sector for over 18 years. I hold an MBA, a BSc, a Level 5 NVQ in Health and Social Care and a Registered Manager (Adults) Award.


Having worked for several leading care companies in the capacity of leadership, management, and commissioning services, I have extensive experience in managing care homes for older people, including people who live with dementia, learning/physical disabilities, and mental health conditions. I also have a wealth of experience when it comes to managing larger teams. My motto is to “provide a service we and our loved ones would like to receive”.


I love the fact that no two days are the same. I enjoy seeing how the care we provide makes a difference in our residents' quality of life. I’m passionate about elderly and dementia care, quality improvement and the provision of compassionate person-centred care to all our residents. I’m also passionate about motivating team members for career progression, team member well-being and clinical education and improvement.


I’m a family-oriented person, I love travelling and meeting new people. I have recently relocated from London to Kent and I’m loving it.


Frequently Asked Questions about Warren Lodge Care Home

What types of Care is Warren Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Warren Lodge Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Warren Lodge Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Warren Lodge Care Home?

Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Warren Lodge Care Home to the centre of Ashford?

0.7 mile(s) as the crow flies, distance by road may be significantly further.