Review from R T (Friend of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience

Lovely welcome when I arrived and the change in my friend was unbelievable compared to a month ago when he was in another home! Unfortunately, when he was at the other home, he spent his time curled up in a foetal position with no one near him. The transformation in him now is fantastic due to the lovely

staff and great care! Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your feedback. We are so happy that your friend is now feeling safer and cared for in our home.

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Review from Gill C (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

On visiting Mum we are always welcomed by smiley faces. The staff always help and advise when needed.
Mum is happy here which makes a big difference and I know she is well looked after.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again.

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Review from Craig T (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

My mum is happy at Warren Lodge and all the staff are friendly and know you on arrival. Everyone is happy to help and advise on anything you need. I would recommend Warren Lodge to family and friends.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your kind words. It is so nice to hear that you feel welcomed and can always find someone that is happy to answer your questions. Thank you for your recommendation.

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Review from M B (Son of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience

On the whole, the staff make this a nice environment and very welcoming, despite the recent challenges. Occasionally it is difficult to get hold of people on the phone, particularly when the home is closed to visitors and you can only get through to the carers on the floor. Communication is good but

not consistent, we would appreciate greater involvement in the day to day care (nails, feet and hydration).

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your feedback. We are glad to hear that you find our home welcoming. I understand that the manager is in contact with you about your concerns regarding communication and you are due to have a meeting to resolve this issue. Thank you again for bringing it to our attention.

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Review from A B (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

Overall, generally happy with Mum's care. Things going missing quite often, have asked for a gate but was told no gates anymore. Mum seems very happy and contented which is what we want in her later years.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your feedback, I will certainly pass your comments on to the home manager to look into.

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Review from T C (Brother-in-law of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

The care staff are warm and friendly. The resident has been taking part in activities, eating in the dining room and lounge. In the past, the resident slept a lot in her own flat so she has improved a lot since her admission to Warren Lodge. The staff also have taken good care of her regarding her personal

hygiene and cleanliness. On the whole, we are very pleased that the resident is very happy staying in this home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your feedback. We are happy to hear that you feel your loved one is well cared for at Warren Lodge.

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Review from Alan T (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

I have found a welcoming and informative experience all round.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for taking the time to leave us a review.

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Review from Deborah V (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

My mother has Alzheimer's and spent seven months at the home. The manager listed has not been a manager for some time. I do question the level of dementia training given to the staff and whether there is a policy. The management were very vague and wouldn't give any concrete information regarding this

matter. I think this leaves residents in a very vulnerable position. I can't recommend the home for people with more advanced dementia.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for taking the time to leave us your comments. We are happy to say that we have a new peripatetic home manager in place. All our staff at Warren Lodge receive ongoing training in all aspects of dementia care. We are working closely with the Bupa Dementia lead to ensure all our staff have ongoing training in “Person First, Stress & Distress” handling for our residents with advanced dementia. We have also recently made some changes to our home to make the environment more conducive to providing the high level of care required. Thank you again for bringing this to our attention.

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Review from A B (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother has severe dementia, and the staff at Warren Lodge are kind, respectful and very patient with her. They take care of her in a way that we could not manage at home. They organise a lot of appropriate activities for the residents to keep them mentally focused and physically engaged. We are kept

informed regularly by the manager about her, and any situations arising are dealt with promptly and efficiently. The house is kept clean and tidy, and the food is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your lovely review. It is always so nice to hear words like "kind, respectful and patient" used to describe our care. Thank you again for your kind words.

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Review from Pauline T (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience

Mum moved to Warren Lodge in September. Although due to the covid pandemic I haven’t been allowed inside the premises; I now have peace of mind as mum is receiving regular meals and medication. Assistance and encouragement with her personal hygiene. I know staff are around in case mum should slip/fall.

She is able to participate in activities. Mum had always attended a charity, and this obviously was stopped with covid. Being isolated greatly effected her dementia, and I now see mum much more settled and contented.
The staff have always been very courteous and polite. I fully appreciate the stringent measures in place to keep the residents safe. I have been able to do window visits and a zoom call. Nothing will ever replace a hug, but these are unprecedented times, and I can only say thank you.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Brian G (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

Since my mum moved to Warren Lodge in April 2020 we have been impressed by the care, compassion and communication from all the team at the home. With all the issues around Covid in all our minds they have carried on working tirelessly to keep both residents and families happy and up to date as much

as they physically can.
Hats off to the great team at Warren Lodge - I hope I can come and see my mum soon but just as importantly, see the staff to thanks them in person.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from Paula S (Sister of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

Like so many people I haven't been able to visit my sister for several months, which is heartbreaking, but I know she is always well cared for and the staff go that extra mile to make sure she is happy and comfortable. These are unprecedented times, which has called for what I can only describe as

heroism in our care sector; at Warren Lodge there are many heroes and I will always be eternally grateful to them. They have all been full of praise for the manager, who they all say is 'very professional and always puts the residents first'. Thank you so much to all of them, they are amazing.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for your praise. We are very happy to hear you are satisfied with the quality of our care.

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Review from C R (Niece of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience

I wanted to thank the whole team at Warren Lodge for the great work they are doing at what must be extremely stressful and difficult during the Covid-19 crisis.
My family and I are kept regularly updated with news and photos of our loved ones, along with information about all the precautions taken

at this time.
It is very comforting for us as we are unable to visit at the moment.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave such kind feedback. We appreciate it is a difficult time for our residents and their families. Thank you for your understanding.

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Review from Kevin A (Son of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience

In this crazy time we find ourselves, I thought I would take a moment to thank all the staff at Warren Lodge for the kindness and consideration that you have shown and continue to show our step-father and our family whilst dealing with this incredible invisible disease.

We all have so much respect

for the job you do, which you go about without question or hesitation.

When the madness subsides, I hope that each and everyone health care worker is recognised for the part they played and continue to play to look after our most vulnerable.

Would I recommend Warren Lodge to others? In a heartbeat - Thank you, thank you, thank you, you are a credit to us all. xxxxx

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for such a lovely review, we really appreciate the kind words.

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Review from Kathy G (Widow Widower) published on 20 April 2020
Submitted via Website • Report

Overall Experience

The care and ancillary staff were extremely kind to my husband. He demanded and received lots of loving attention. He fell frequently and challenged them to get his needs met. Despite this every day they told him they loved him, he craved this and appreciated the same. The food was excellent and the

two charming cooks would ensure that anything my husband asked for was served up to him. My special thanks go to the Activity Staff as they consistently tried to get him to smile and to involve him in music sessions and quizzes. There was always a warm welcome from the Senior Receptionist as I entered the home. That was so important to me as the dementia journey of your loved one is one you never expect or are prepared for. During the "lockdown" and not able to visit him, followed by his death of Coronavirus, this has left me in total shock and despair. Many of the care staff have sent their condolences and have contacted me with love, memories and kindness.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

We are so sorry to hear about your husband, please accept our sincerest condolences and thank you for the kind words.

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Review from Julie R (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience

We as a family can not thank Warren Lodge enough for the love and support they showed not only to my Dad, but also our extended family who visited at all hours of the day and night. The care was second to none, and he was treated with dignity until the end. In such a horrendous situation, you all made

it more bearable for which we can’t thank you all enough.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for such lovely feedback. We're glad to help your family through such a difficult time so please let us know if there is anything else we can do to help you or your family.

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Review from D B (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience

Staff are professional and caring, and meals are of good quality and variety. Rooms are regularly cleaned and kept in good order. Visitors are welcome at any time and can stay for meals if preordered.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your review, we really appreciate the kind words.

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Review from Louise S (Granddaughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

I thought the care and attention given to residents was amazing.
All staff seem to genuinely care.
My nan seems to be much calmer in her surroundings which puts my mind at ease knowing she is being cared for by caring people.
Her room is nice, bright and homely.
The one to one care means so much

to me.
Well done to all the staff at Warren Lodge, you are all heroes.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for your kind words. We are very happy to hear you feel like your grandmother is being well looked after. Please let us know if there is anything else we can do.

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Review from Karen F (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience

Mum was a resident of Warren Lodge for nearly a year, sadly passing away recently. I'd like to acknowledge all the staff at the home, the care she received was excellent. When she was no longer able to get out of bed her room was decorated including the ceiling with paper flowers, birds and butterflies

to cheer her. Staff spent time with her and in some cases read to her when their shift was finished. These gestures made all the difference not only to the resident but to their family.
Mum made new friends, enjoyed the lavender and plants in the garden and had a memorable 90th birthday party catered by the home.

When mum became very poorly the Nurses went above and beyond the call of duty, we felt supported in every way. Finally, when Mum passed away she and the family were treated with love and respect.

Thank you to all at Warren Lodge for taking care of Mum so well and for the hugs, tea and supportive chats along the way.

Reply from Angela, Resident Experience Manager at Warren Lodge Care Home

Thank you Karen for taking the time to leave such a lovely review. We are so grateful that the staff have been praised so highly and that although they are ‘just doing their jobs’ it is so lovely to be appreciated by families and friends and it was an honour and a pleasure to provide support.

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Review from Leonora R (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

I am contacted by Warren Lodge if my mother's health, mental or physical, has changed. I always am given time to talk through my ideas regarding the subsequent care plan and have confidence in the staff, because of their communication skills.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Warren Lodge Care Home

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Funding & Fees Guide for Warren Lodge Care Home

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