Review from Christine D (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience

My mother was a resident at Warren Lodge from February 2002 until her death in September 2018 and during her time as a resident, I cannot fault her care. She was treated with the utmost respect and kindness. Her personal care was faultless, whether it was changing her, moving her or feeding her.
The

home was always immaculately clean, the staff always there for not only my mother but our family as well and nothing was ever too much trouble.
My mother passed away this month and for the last two weeks of her life, which was not an easy time for any of us the staff went above and beyond their care for her. They were also there for the family and could not have done enough for us, whether it was supplying drinks, offering food and a bed for the night or just giving us a cuddle when we needed it. I am so pleased that mum spent her last days at Warren Lodge with staff who really cared for her than in a hospital ward.
Thank you, Warren Lodge, I cannot recommend you highly enough.

Reply from Josephine Gaupholm, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge Care Home. We are grateful for your comments regarding how your mum was treated with the utmost of respect and kindness during her time in the home. We will share your comments with the home's manager. Our deepest condolences for your loss, the Bupa Customer Care Team.

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Review from C H (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

My dad is on respite care due to my mother's knee operation. My dad has been well cared for up to date, with most of his needs.
My dad is not too keen to go out to play as in mix with others. However, the home has tried their best! Only concern is his help button has been out of action and not replaced.

Thank you for all your efforts.

Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge Care Home, we are pleased to hear that your dad has been well cared for here. We are disappointed to hear that the help button was out of order during this stay and will discuss this with the care homes manager, to help them to continually improve their service. The Bupa Customer Care Team.

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Review from Tracey P (Niece of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience

My Uncle was resident at Warren Lodge from 2014 to May 2018. He had life-long Type 1 diabetes and vascular dementia. It took a few weeks for him to get to know his way around and where his room was, then it was like he'd always lived there. He ate 3 healthy, nutritious meals per day with snacks in between.

He even had a hairdresser. At Easter and Christmas, there is always a party with the chef preparing lots of special food for family and friends, on these occasions and of course on his birthday and a summer open day. His palliative care was excellent, he was treated with such dignity and respect. He passed away with his window open on a beautiful sunny day and the staff at this critical time were just wonderful, they carried on with their duties for him and helped us through it too with dignity and kindness and care. I can't praise the staff enough. It may be said that it is too expensive here, but considering the care for one person on a 24-hour basis, the Value for Money is Excellent.

Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge care home. We are pleased to hear that you have had a good experience at our care home and that your Uncle had all the care he needed throughout his stay. We appreciate your comments on our staff and will pass all your feedback on to the care home's manager. With our condolences, the Bupa Customer Care Team.

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Review from Cherrilyn S (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience

Our father is on palliative care and is treated with respect and dignity. The management and care staff are very informative and let us know straight away of any changes with dad. We are part of an extremely big family and are treated with the utmost respect at all times, always made to feel welcome

and are allowed to join dad at meal times. Thank you Warren Lodge.

Reply from Jayne Duck, Customer services administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from Rosie K (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience

I was so delighted to learn that my mother was playing cards with other residents till after midnight last week, requesting more snacks and drinks at around 10.30pm! She is wracked with dementia, I am wracked with guilt that I can't look after her. However, this seems to prove that, in fact, she is

much better being looked after by the professionals at Warren Lodge than anything I could do.
Kindness, endless patience, warmth and laughter are the order of the day at Warren Lodge. Oh and great food and a nice room too. Dementia is the cruellest of diseases and there are no perfect solutions, but this is really as good as it possibly could be. I am endlessly grateful to the team at Warren Lodge. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

Thank you for your review and kind words. It is lovely to hear that your mother is happy and settled and enjoying different activities with the other residents. I know that it is hard to have to let a loved one go into care, but I hope that the guilt is easing now that you can see how happy and well cared for your mother is in our care.

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Review from Angel J (Wife of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience

My family and I were very impressed by the wonderful care my husband received while he was a resident at Warren Lodge.
We as his family will always remember how wonderfully he was looked after till his death.

Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time when you look back on your husbands time with us it gives you comfort knowing that he was well cared for.

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Review from Terry W (Stepson of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience

Amazing care. Loving, amazing care with dignity. Staff took time to know my step-mother and someone was always there to answer questions.

I can't understand that Warren Lodge Care Home needs improvement as I believe you couldn't get better - outstanding. I would recommend Warren Lodge Care Home

every time.

Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Sally T (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

Staff friendly, well trained. Sympathetic. Room was tasteful, surroundings were lovely. Food was good and well presented.

Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Jenifer M (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience

Thank you all for the care and consideration shown to Mum and her family when they visit. It is comforting to us to know that Mum is so well looked after.

Reply from Jayne Duck, Customer services administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Lynn H (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

I could not wish for a better team or environment for my father to be cared for by/in. So grateful to all the staff for the amazing care they provide.

Reply from Emily Wilson, Customer Service Administrator at Warren Lodge Care Home

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you impressed with the environment, the staff and the care your father is receiving. The Bupa Customer Care Team.

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Review from Brian C (Son of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience

My father was a resident at Warren Lodge for 4 years requiring specialist care for his dementia. Looking for a suitable care home is difficult and confusing but from the moment the family viewed Warren Lodge we knew we had made the right choice.
Sadly Dad passed away last Sunday, but throughout his

stay, his care has been exemplary from all members of staff, his room spotlessly clean and welcoming, and staff always on hand to look after his and the family needs.
We cannot express our thanks highly enough and would recommend Warren Lodge without hesitation to anyone seeking a suitable care home for their loved ones.

Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Peter W (Partner of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience

It has been my experience in the time that my partner has been a resident at Warren Lodge, to be a good one. There have been times when this staff have been hard pressed to attend to the comfort needs of my partner, she has had to wait for a while all be it not too long.

Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Gwen F (Regular Volunteer) published on 15 November 2016
Submitted via Website • Report

Overall Experience

Very caring and understanding staff who relate well to the residents and treat them with dignity. A variety of activities are organised with some volunteers coming along to encourage a 'sing-a-long' plus activities organised 'in house' and residents are encouraged to participate.

Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Dess B (Husband of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience

My wife has been in Warren Lodge Care Home for 8 months, her health has deteriorated due to her dementia. The nurses are excellent and besides carrying out their normal duties, respond quickly to any problems. Most carers are very good/excellent although I sense there to be a little lack of experience/understanding

in one or two carers, (we all have to learn.) All management and staff including activities are all very friendly and are all on first term names. It was a very good choice of care home for my wife.

Reply from Lydia Waller, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Anne B (Daughter of Resident) published on 16 September 2016
Submitted via Website • Report

Overall Experience

My Mother has been in Warren Lodge Care Home since January 2016. During this time, she has been there her health has, unfortunately, deteriorated as a result of Alzheimers. I have been very impressed with the standard of care she has received especially now she is bed ridden. I have also been impressed

with the support that has been given to the family as a whole during this time.

Reply from Rachel Elliott, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sue R (Wife of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience

My husband is into his third year here. I am happy with all aspects of his care. What I have as an overall impression is that the training of staff is good and there is a team of good quality qualified nurses. I feel that for most they are all in it because they care and interact well with residents

one to one. Everything is kept very clean and my hubby has not had flu or chest infection or the nasty virus mutating over the last couple of years. Never seen a member of staff at work with coughs and colds. The food is hotel quality - obviously a good chef and the food is also balanced for good health. I didn't even want to put value for money because over £5000 per month is far too much, but the South east is very expensive.

Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Robert P (Husband of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Warren Lodge since September 1st 2015. All aspects of the care she has received there have been very impressive. A high standard of cleanliness is maintained. There is plenty of good food. First names or nick names or terms of endearment are much used. Much patience is

shown. The staff have also been helpful to me if and when needful. The ambient temperature is well controlled at a sensible level. Value for money? This is the only care home of which I have much knowledge but I suspect it would be difficult to do much better at this sort of level.

Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Gary F (Son of Resident) published on 18 March 2016
Submitted via Website • Report

Overall Experience

As the son of a much loved mother, who is suffering from dementia and multiple other conditions, I am delighted that she has been placed at the magnificent Bupa Nursing home. In the past year there have been a number of reports regarding poor service at other homes all over the country, this home has

no such problems. The staff are excellent, hard working and very Kind. The whole ambiance cannot be beaten!

Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Geraldine A (Wife of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience

My husband has been a resident in Bupa Warren Lodge nursing home for over six months and I would recommend Bupa Warren Lodge nursing home for anyone else looking for specialist dementia care in the area.

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Review from Angela F (Daughter of Resident) published on 16 September 2015
Submitted via Website • Report

Overall Experience

My Dad has been at the home for 14 months. I looked at 16 care homes before WL. This is an expensive home however Dad is safe and looked after by kind and caring staff who have got to know him as an individual, his likes, dislikes, dementia triggers, the carers and nurses have developed strategies and

a gentle, persuasive but effective approach to some aspects of his care that he finds difficult to accept because of the illness. All the staff at the home from Management through to housekeepers and auxiliary are friendly, polite and respectful to both residents and relatives alike. Any problems that arise for my Dad are dealt with effectively and discreetly and I find everyone approachable. The Manager and Deputy are receptive and proactive in sorting out any issues or taking up any suggestions that may help in the care of my Dad. I particularly like the monthly care reviews with a nurse which means the care plan is constantly reviewed and always current and up to date, I and the staff can add particular details as they arise and Dad's health and mental well being is constantly monitored. From having a fairly stable turnover of staff last year there have been some changes in the last few months so a few new and perhaps inexperienced carers but the rotas at the moment seem to be balanced with experienced staff who the residents know well. Staff/resident ratio seems adequate most of the time although the carers always seem to have a heavy workload they remain cheerful. Although Dad chooses not to join in most activities, the Activity Coordinator is keen and enthusiastic in organising a variety of activities in the home. I particularly chose this home for all the reasons mentioned above but also easy access for Dad to his bedroom and the garden which is pleasant. Dad walks a great deal as part of the illness and wide light corridors help. No one home can answer every need but overall this home has so far met Dad's needs and he is kept comfortable and treated with dignity by all the staff. My hope is that fees are not increased this year after a hefty increase last year as this is a very good home.

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Warren Lodge Care Home

Care Provided by Warren Lodge Care Home

Good to Know

Funding & Fees Guide for Warren Lodge Care Home

Facilities