Heather Grange

Queen's Road, Burnley BB10 1XX
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9.9 66 Reviews
  • Heather Grange, Burnley
Heather Grange offers residential and dementia care for 70 residents, within luxurious surroundings.

Heather Grange is a purpose-built care home offering tailored care in a warm, supportive and friendly environment. 24-hour support ensures you continue to enjoy maximum independence with peace of mind, knowing that help is always at hand.

Located in a quiet residential area, just off Colne Road, close to Burnley General Hospital, Heather Grange offers:

- Caring, professional colleagues, focused on person-centric care
- Personalised care plans, developed with residents and their family
- Luxurious accommodation and en suite bedrooms
- Passionate activities coordinators
- A music therapist
- Regular trips and events
- Beautiful secure gardens and patio areas
- Hairdresser and regular massage therapy
- A dedicated Chaplain
- Regular chiropody and optician visits

75 years’ experience

MHA is an award-winning charity, helping to improve the lives of over 18,000 older people across Britain. Through specialist care homes, retirement living schemes and vibrant community projects, they have been enabling people to live later life well for over 75 years.

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Care Provided by Heather Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Heather Grange

  • Funding Types Accepted
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,325 – £1,387
    • Self-Funded Residential Dementia Care £1,417 – £1,482
  • (these prices are only a guideline, please contact Heather Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available in the grounds


Heather Grange Reviews (66)

Total of 66, showing 1-20
9.9

Heather Grange has a Review Score of 9.9 (9.921) out of 10, based on 16 reviews in the last 2 years. Over all time Heather Grange has 66 reviews.

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Review from R B (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At 96 years old and having always lived in her own home or with my brother, we were worried about her settling in a care home. From day one the Heather Grange team made it easy for my mother. They are professional, caring and friendly at all times. Mum has had a new lease of life and is much more active
and alert than before. This is clearly due to the general environment and many social activities that she is encouraged to join in. She loves the place and people.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from E A (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a beautiful, clean care home with friendly, caring, knowledgeable and professional staff then take a look at Heather Grange. From the moment we looked around the home we knew it was the best home for my dad to stay to keep him living well with dementia. During his time there he
enjoyed lots of the activities and outings. All the staff were always very supportive and welcoming to the family, especially to my mum who visited my dad most days. We were always updated on how he was doing and when needed they arranged for all his health/medical needs to be treated by the nurse/GP who visited the home. Whilst there, my dad enjoyed a drink of his favourite tipple and a singalong to many of his favourite songs. Being cared for at Heather Grange meant that my dad had the best possible care away from his own home in his later stages of dementia. Thank you to all the hardworking staff for all they did for my dad and family, especially the care and love shown during his final days.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from W H (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived here in April, we have seen an amazing transformation in her (beneficial). I feel the main reasons for this are social integration and practically the activities. To see the joy on her face while holding a newborn chick and the pride on her face while displaying her flower arrangement
was a joy for us to behold. She always looks immaculately groomed and clean. Thank you.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, we appreciate the lovely feedback. I will ensure this is passed onto the staff team.


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Review from Tracie B (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum took the decision that she needed some respite care for a couple of weeks. Mum had been at home the last few months with carer support four times a day, four nights a week although the progression of her condition was making this much more challenging.
It was time for me to act quickly. Mum had
already decided she wanted to go to Heather Grange, so I called them straight away! I started the process, every touch point was friendly, efficient and friendly.
It was my job to do a pre-stay view and report back to Mum. I was really pleased with my first impressions particularly as the team on shift was not expecting me (my error!) it was no problem whatsoever. I excitedly hurried back to see Mum to update Mum on my observations and from there on in! Mum excitedly started her preparing for Heather Grange.
From the moment Mum arrived she loved it!
One of my favourite moments was going to a coffee shop and having the home-cooked biscuits with Mum.
Thank you Heather Grange Team.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, it has been a pleasure to care for your mother. I will ensure your comments are passed onto the staff team.


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Review from Craig S (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent the last two weeks of his life in Heather Grange after a sudden and drastic decline in his health. I honestly don't believe there could have been a better place for him to spend his final days. I would like to personally thank all of the staff at the home on behalf of my whole family.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, it was a pleasure to look after your father. I will ensure your comments are passed onto the staff team.


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Review from N S (Daughter-in-law of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, and fantastic activities for the residents to take part in. Mother-in-law feels safe, calm and happy living here. Always a great range of food at every mealtime for the residents to choose from.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from S P (Son of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had nothing but positive experiences with Heather Grange and the staff. Mum is so well looked after and we are very happy with her care.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from A S (Granddaughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with the most amazing staff there. There is always something happening such as activities and trips. An amazing place for my grandad to stay.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from E C (Granddaughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really build great relationships with the residents and get to know them individually. My nan loves to dance and often finds staff putting on music and dancing with her and she is always smiling and happy. They also throw wonderful events for them. It’s a really warm welcoming environment
and nan is treated like family we are very happy with the service.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from Keith B (Son of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked around various homes in the area and found Heather Grange to be the best. Since my mother moved in, I have not been disappointed. All the staff have been extremely supportive of me and my mother, and the care and support given have been excellent by all. Also, the activities have been wonderful,
it is a pleasure to see my mum engaged.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words; we appreciate the lovely feedback. I will ensure this is passed on to the staff team.


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Review from B H (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care facilities, whether it’s short or long-term care the staff treat the residents with dignity and respect to the Individual needs of each person.
A full program of entertainment and daily activities kept all the residents' spirits up.
The daily menu was varied and the food was of a
good standard.
All staff from cleaners, admin and caregivers were more than happy to have a chat and make you a brew.
It’s a home-from-home kind of place.
A happy home.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, we appreciate the lovely feedback. I will ensure this is passed on to the staff team.


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Review from David H (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a resident and as a family we are extremely happy with the care and attention she receives at Heather Grange. The staff go above and beyond to meet her needs, she goes on regular trips and there’s lots of activities going on which she joins in with. She’s safe, happy, and well cared for, we couldn’t
ask for more.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your lovely comments. I will ensure they are passed onto the staff team.


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Review from B K (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident here now for nearly a year, she is well looked after and cared for and is ultimately happy. My mum has dementia but she is free to access any part of the home that she wants to when she wants. I love that she goes out during the week with staff and all the different entertainment
that happens to keep her mind stimulated. Staff are always kind, caring, and genuinely caring and nothing is too much trouble. I have visited many care homes in my career and this one is far superior because of the person-centred care people receive. I honestly have no worries when I leave my mum after a visit. She is always clean, her nails are painted, and her hair looks nice.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from Geoff B (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came into the care system 8.5 months ago having been diagnosed with Kursakoff Syndrome. Been here for 6 months and being born very locally, find living here to be almost like living at home. The staff are very approachable, helping solve any issues I may have. Cannot fault the care home at all.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your lovely comments. I will ensure that these are passed on to our staff. We are happy to know that you have settled in well at Heather Grange.


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Review from P E (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had two years of happiness, therefore so have I they can't do enough for him I enjoy my three visits a week.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from Keith T (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for just over a year. In that time he has been very well cared for. The home always has plenty going on and the residents are never short of activities. A very clean, well-run home that is always a welcoming place to come. The staff that I have dealt with regularly have all been
brilliant.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.


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Review from Lynne T (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Heather Grange for palliative care and the end stage of her life. Everybody at Heather Grange was so welcoming and put my whole family and Mum at ease straight away, which made the whole process easier to deal with. The whole atmosphere is great, and staff were supportive and always
treated my mum with dignity and respect.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your lovely comments, they are very much appreciated. I will ensure that these are passed onto the staff team. It was a privilege to look after your mother.


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Review from J T (Grandson of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was at Heather Grane for a short amount of time. However, was very well looked after at the end of her life. Music was playing, and the staff were very caring. My grandmother was comfortable. I can't thank the staff enough for their wonderful care.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us; we really appreciate it. I will pass your comments on to the staff team.


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Review from C H (Son of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care are carried out to a very high standard. Extremely happy and comfortable knowing my mother is under Heather Grange care.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments on to the staff team.


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Review from E H (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with much sadness and a feeling of guilt we were advised that our lovely mum would require 24-hour care, so the search began. Thankfully we came across Heather Grange. Mum's needs have been addressed and met from day one. Our mum had stopped eating properly before moving to Heather Grange. Now
she eats exceptionally well and is always clean and comfortable. The care home and her room are exceptionally clean and she enjoys the entertainment and activities provided. Most of all the staff are kind and caring to both Mum and her family, treating Mum with dignity and respect always.

Reply from Karys Barnes, Administration Manager at Heather Grange

Thank you for your lovely comments, they are very much appreciated. It is a pleasure to look after your mum and we are glad to hear you are happy with the care provided at Heather Grange. I will make sure your comments are passed onto all the staff.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Heather Grange is calculated as follows: ( (178 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 191 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (0)

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Frequently Asked Questions about Heather Grange

What types of Care is Heather Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heather Grange provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heather Grange have?

There are 70 Single Rooms.

What are the Facilities & Services at Heather Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heather Grange to the centre of Burnley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.