Heather Grange

Queen's Road, Burnley BB10 1XX
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9.9 66 Reviews
  • Heather Grange, Burnley
Heather Grange offers residential and dementia care for 70 residents, within luxurious surroundings.

Heather Grange is a purpose-built care home offering tailored care in a warm, supportive and friendly environment. 24-hour support ensures you continue to enjoy maximum independence with peace of mind, knowing that help is always at hand.

Located in a quiet residential area, just off Colne Road, close to Burnley General Hospital, Heather Grange offers:

- Caring, professional colleagues, focused on person-centric care
- Personalised care plans, developed with residents and their family
- Luxurious accommodation and en suite bedrooms
- Passionate activities coordinators
- A music therapist
- Regular trips and events
- Beautiful secure gardens and patio areas
- Hairdresser and regular massage therapy
- A dedicated Chaplain
- Regular chiropody and optician visits

75 years’ experience

MHA is an award-winning charity, helping to improve the lives of over 18,000 older people across Britain. Through specialist care homes, retirement living schemes and vibrant community projects, they have been enabling people to live later life well for over 75 years.

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Care Provided by Heather Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Heather Grange

  • Funding Types Accepted
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,325 – £1,387
    • Self-Funded Residential Dementia Care £1,417 – £1,482
  • (these prices are only a guideline, please contact Heather Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available in the grounds


Heather Grange Reviews (66)

Total of 66, showing 21-40
9.9

Heather Grange has a Review Score of 9.9 (9.921) out of 10, based on 16 reviews in the last 2 years. Over all time Heather Grange has 66 reviews.

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Review from Linda W (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum required full-time care, due to her deteriorating condition (mixed dementia), from February 2020.
Heather Grange is a warm, caring, comfortable and safe care home.
The entire staff are amazing. It is a very happy place, with lots of daily activities for residents to join in with.
Mum especially
enjoys the singing and dancing afternoons with the entertainment officers, which is a 'live' on Facebook event. Thank you both.
The carers have kept me updated throughout the Coronvirus pandemic, due to us being unable to visit.
Now that visiting has opened again, it is fantastic seeing Mum, and to see the staff too.
Thank you all.

Reply from Karys Barnes, Administration Manager at Heather Grange

Thank you for your lovely comments, they are very much appreciated after this difficult year and I will ensure that these are passed onto our staff team. It is a privilege to look after your mum and we are glad to hear you both enjoy the activities provided at Heather Grange.


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Review from Ian P (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Heather Grange since 2015 and always received excellent care when required. However, in the last few months her care needs increased dramatically, the staff at Heather Grange provided a very high degree of care and professionalism when she most needed it. A big thanks
to everyone involved.

Reply from Mark Quarmby, Home Manager at Heather Grange

Thank you for your kind words. I will share with my team.


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Review from Stephen P (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Heather Grange Woodlands suite for the last four years and throughout that time she has been very happy. All the staff are kind, friendly, and humorous. My Mum's room and the rest of the home is always exceptionally clean. The carers have always been most attentive to my
Mum, particularly towards the end of my mother's life. They made the last few weeks comfortable and peaceful for my Mum.

Reply from Mark Quarmby, Home Manager at Heather Grange

Thank you for your kind words. I will share them with the team.


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Review from David P (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Assisted the entertainment manager to take my Mum out to catch up with her friends for her birthday. I cannot do this without help as Mum is in a wheelchair. It was a lovely hour. Mum really enjoyed it and the staff member was great, helping Mum feel relaxed, happy and safe. Mum's friends were really
grateful for his help and hope to see her again soon.

Reply from Mark Quarmby, Home Manager at Heather Grange

Thank you for your lovely review which I will share with the staff team.


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Review from Alison P (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my father receives at Heather Grange. Despite suffering from dementia and being almost totally deaf, the staff treat him with dignity and show him kindness and patience. When visiting, I am always impressed with the level of care the dementia residents receive. The staff are
kind, caring and patient. Thank you for all that you do.

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Review from Sally T (Friend of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is 1st class and you notice that from the moment you enter. There’s always a happy smiling face from the office to greet you and this continues throughout the building. Everywhere you go staff take the time to say hello and make you feel welcome. The people living in the home are well cared
for and it’s nice to see them looking so content and happy. My friend that lives here says she couldn’t have found a greater place to live. At the time of my review, there isn’t a Manager but my friend and I feel confident that we can speak to the Deputy Manager as she seems very proactive and is always willing to listen and offer any help or advice when needed. Well done you should be proud of this lovely home that you are running!

Reply from Jayne Gregson, Administration Manager at Heather Grange

Thank you for taking the time to review Heather Grange. It is always nice to hear that our residents are settling into their new home. I will ensure that your comments are passed onto our staff team.


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Review from Annette B (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Heather Grange in February 2019, needing additional care due to dementia. Through a very challenging time, it has been made so much better especially with the support from the Admin, Assistant Manager, Team Leader and the Senior Care Assistant who I initially met on my first unannounced
visit. All have provided me with invaluable support to both me and my mother.
Things moved quickly and I was supported throughout from the initial assessment at my mother's house to moving in.
Initially, she found it hard to settle and all relevant health support was provided for Mum's re-assessments.
After a couple of months, Mum is starting to settle and enjoyed her evening this week in the entertainment lounge. How wonderful it was to see her tapping her feet and singing and even managing two little dances. A huge weight has been lifted from me to seeing her settle and more content.
I cannot recommend highly enough.

Reply from Jayne Gregson, Administration Manager at Heather Grange

Thank you for your lovely comments. I will ensure that these are passed onto our staff. We are happy to know that your mum has settled well with us and enjoys the facilities that we offer.


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Review from Evelyn F (Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two weeks respite care following surgery. Comfortable, caring, relaxed, lovely surroundings, happy staff - what more could a convalescent want?

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Review from Simon T (Grandson of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is marvellous and it makes me happy that every time I visit my nan she is always smiling. The environment is the nicest I’ve seen for a care home and the staff are very welcoming and friendly. The Deputy Manager is very approachable and takes time to listen, we didn’t have this kind of support
in my nans last home.

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Review from Helen K (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided at Heather Grange for nearly two years. It is a beautiful environment. It is exceptionally clean and bright and the menu is varied and the food is beautifully presented. But what makes a care home is the people. Dad has always been treated with dignity and compassion. In the past
care homes have struggled with the behaviour that sometimes accompanied his condition of dementia, but the staff at Heather Grange have never seen that as an issue. In the last week of his life, I spent most of my time at the home. They cared for me as if I was a member of their family. I saw the staff at all hours of the day and night and they were always compassionate and professional. The home may be beautiful, but it is the carers and key workers, cleaning staff, kitchen staff, housekeeping staff, office staff, chaplain and activities co-ordinators that give the home a warm heart. I recommend Heather Grange most highly and I am privileged that my Dad spent his last days there.

Reply from Kerry Smith, Area Manager at Heather Grange

Thank you for your kind comments. It was a privilege to be able to care for your father at the end of this life.


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Review from Anne F (Sister-in-law of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law is staying at Heather Grange for respite care after surgery. She has stayed at one other care home for the same reason in the past and Heather Grange is so much more comfortable and pleasant. The staff are superb - warm, caring, attentive, energetic. The physical facility is attractive
and bright and I especially like the fact that the building is organized so that people are in small communities of 14 people or so, each with their own comfortable lounge/dining room. The coffee bar staffed by a delightful ‘hostess’ is a brilliant gathering place for residents and guests. The activities director is a treasure and so effective at getting everyone engaged, laughing and talking.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your review; we appreciate your feedback as this enables us to provide outstanding service.


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Review from Barbara B (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are brilliant with my mum. They always make sure they take her out of her room and keep her entertained. There’s plenty going on and the staff give her the attention she needs. My mum loves the meals and snacks. The staff are very caring and approachable.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your lovely comments. I will pass these onto the staff.


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Review from A L (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since February 2017. She receives excellent care both physically, mentally and encouraged to participate in activities.
The staff are welcoming from front office to housekeeping etc.
The pastor for Heather Grange is very supportive not only to residents but also families.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your kind words and gratitude, they are very much appreciated by us all. It is our absolute pleasure to care for your Mum and she is a valued part of our family here at Heather Grange. If you would like to discuss any food concerns then we will do our best to assist. I will pass on your comments to our staff.


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Review from R L (Stepson of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father recently passed away in Heather Grange.
The nursing care he received in his later stages was second to none. He was so looked after.


The staff both days and nights showed lots of compassion and his dignity was paramount.
The pastor offered us, as a family, full pastoral care and

also took part in his funeral with compassion and dignity.

Reply from Emma Bingham, Home Manager at Heather Grange

It was always a pleasure to look after your Dad and we appreciate your kind comments about Heather Grange. We are glad that you found our pastoral care a help; we will ensure all of our staff are praised for the compassion and dignity they showed - thank you.


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Review from Lee C (Son of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the nicest in the area; I can’t fault anything about it. The staff are friendly and polite and very caring. My dad enjoys being here.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your feedback. We are very pleased you feel your Father is happy at Heather Grange.


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Review from Ruth C (Friend of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful. Office staff help on any query and are very kind. Staff work very hard and at times are very stretched, but still do it with a smile. Entertainment good. Presentation of the home good.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your feedback which is very valuable to us.


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Review from J D (Niece of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is the nicest in the area. My mum looked at various ones before choosing Heather Grange and I am so glad that she chose where she did. They have lovely staff working there and the environment is very homely. They provide good facilities and the coffee bar is a nice place to go for a coffee
and a chat knowing there is help and assistance close by if needed.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for taking your time to review us, we value your comments.
Heather Grange is a team of staff who are passionate about providing the highest standards of person-centred care to residential/dementia care delivered with compassion, respect and dignity.


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Review from Neil G (Grandson of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad came to Heather Grange his whole life has changed for the better. He enjoys meeting new people again and reminiscing from his olden days. He says his bedroom is like a hotel and the service he receives from all the staff is great. Everyone is so friendly and welcoming. He enjoys the
home cooked food and the trips out on the minibus. I know that after visiting him he is always safe and well looked after which wasn't the case when he lived at home alone.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your review and we appreciate your feedback, we will continue to work to an excellent standard to provide outstanding care.


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Review from Karen H (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No relevant comment to make other than generally satisfied with Heather Grange.
It is a very difficult situation to be in leaving my mother in care for her safety when she personally would prefer to be at home. From my experience of visiting many care homes through my job, I knew Heather Grange would
always be my only option.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your review, we appreciate your feedback and we will continue to work to an excellent standard.


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Review from Anne S (Daughter of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled and improved in her well-being since arriving at Heather Grange. She is stimulated and given wonderful care, which we feel has calmed her and made her a much happier person with the illness she has. The facilities are excellent and there are always things being done to add to her
comfort. Little things that make life easier and less frustrating for her.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for review; we appreciate your feedback as this enables us to continue to provide an outstanding service. If there is ever anything we can help or support you with I have an open door policy and am available and always happy to meet with you.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Heather Grange is calculated as follows: ( (178 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 191 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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