Heather Grange

Queen's Road, Burnley BB10 1XX
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9.9 66 Reviews
  • Heather Grange, Burnley
Heather Grange offers residential and dementia care for 70 residents, within luxurious surroundings.

Heather Grange is a purpose-built care home offering tailored care in a warm, supportive and friendly environment. 24-hour support ensures you continue to enjoy maximum independence with peace of mind, knowing that help is always at hand.

Located in a quiet residential area, just off Colne Road, close to Burnley General Hospital, Heather Grange offers:

- Caring, professional colleagues, focused on person-centric care
- Personalised care plans, developed with residents and their family
- Luxurious accommodation and en suite bedrooms
- Passionate activities coordinators
- A music therapist
- Regular trips and events
- Beautiful secure gardens and patio areas
- Hairdresser and regular massage therapy
- A dedicated Chaplain
- Regular chiropody and optician visits

75 years’ experience

MHA is an award-winning charity, helping to improve the lives of over 18,000 older people across Britain. Through specialist care homes, retirement living schemes and vibrant community projects, they have been enabling people to live later life well for over 75 years.

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Care Provided by Heather Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Heather Grange

  • Funding Types Accepted
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,325 – £1,387
    • Self-Funded Residential Dementia Care £1,417 – £1,482
  • (these prices are only a guideline, please contact Heather Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available in the grounds


Heather Grange Reviews (66)

Total of 66, showing 41-60
9.9

Heather Grange has a Review Score of 9.9 (9.921) out of 10, based on 16 reviews in the last 2 years. Over all time Heather Grange has 66 reviews.

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Review from S J (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, friendly, clean and hospitable. The staff are amazing, very understanding and caring.
It is difficult for elderly parents to adjust to being in residential care but Heather Grange is like a 4* hotel.
Thanks to all staff.

Reply from Emma Bingham, Home Manager at Heather Grange

Thank you very much for your kind words. We aim to provide a first class service and your comments will be passed on to the staff team.


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Review from Barbara W (Partner of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no complaints about this home in Burnley. Excellent staff and very professional in management. We definitely made the right choice for my partner. We have looked around at other care homes but Heather Grange in Burnley was by far the best. The care is first class and my partner is
very comfortable and happy. I really wish that every care home in the UK could be as good as Heather Grange. We would then have no worries or concerns when we have to let go of our loved ones.

Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your review, we appreciate your feedback as this enables us to continue to provide an outstanding service.


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Review from Fred I (Husband of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A marvellous manager and two assistants that are always there to help. The cleanliness of the home is exceptional and the care is fantastic. You cannot fault anything or anyone in the home. This home is the best around.

Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your kind review, we appreciate your feedback and will continue to work to an excellent standard.


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Review from Margaret L (Wife of Resident) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a good home, because they cater for everyone. You can put anyone in and know they are taken care of. Staff are great with people as any condition. The rooms are very clean, food is good, there are all sorts of things going on. Value for your money and I thank them for taking care of my husband
from time to time. Thank you.

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Review from Roger L (Stepson of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather is looked after by the highest standards of care. Privacy and dignity are top of the agenda.

Reply from Donna Laird, Home Manager at Heather Grange

Thank you for your feedback. We are delighted that you feel your Stepfather is looked after well.


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Review from Holly L (Private Carer of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you walk into Heather Grange, all staff are very welcoming. The manager's standards reflect in the way the careers work. It's outstanding. There is a wide range of choice with meals, the activities that are provided are wonderful and birthdays are always celebrated. Heather grange is
a very clean. Staff in various positions will show the utmost respect to all visitors, relatives and residents. I would highly recommend this care home to anybody.

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Review from Susan D (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems very comfortable. She enjoys socialising. My concerns, therefore, are that when the events co-ordinator is on holiday that there is no one to take his place and also at weekends. I have left the value for money column blank as I do not deal with the finances.

Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your Review Sandra I must say your words left us all feeling very proud and very emotional, I am so proud of my team at Heather Grange who work hard in providing a high standard of care. It has been a pleasure caring for your father and thank you for supporting Heather Grange.


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Review from Sandra S (Daughter of Resident) published on 6 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We owe so much to all the staff at Heather Grange. They are the most amazing and caring people I have ever met. The staff are managed by someone very unique and special and this reflects in all her staff.
My dad died in Heather Grange this week after 20 months in the residential suite. The care shown
to him was exemplary. No one could have asked for anything better.
My stepdad has severe vascular dementia and has lived in the Garden suite at Heather Grange for almost 3 years. His life has been full of love and his care amazing. He has done everything from going bowling to joining the entertainment team with his tambourine! He is now in the final stages of his life and no words can express how great his care is.
Both of them especially enjoyed the men only afternoons where they played snooker and sneaked in a crafty drink. Amazing!
I owe Heather Grange so much.

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Review from Terence D (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home to be wonderful. The staff have been so friendly and helpful. They have made things so very easy for us. My father is so happy being at Heather Grange you're certainly made to feel at home. I can't say enough about Heather Grange and the management and staff.

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Review from Jean B (Daughter of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 25 days in Heather Grange whilst I went on holiday and I was pleased and relieved to find that she had been well cared for. The staff were very welcoming and had everything in place for her needs. Mum became poorly where she got immediate treatment which prevented her from deteriorating.
She enjoyed the food and was pleased she had several choices. She also enjoyed some of the activities that were provided. This was her first experience of a care home and we left her in trepidation but thankfully she has been really happy and is looking forward to a repeat performance next year!

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Review from Janet A (Daughter of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had suffered from Dementia and was a resident for nearly 2 years. Throughout this time all staff (and I mean ALL from cleaners through to managers) showed him the utmost respect and care. Their palliative care before his passing (03/06/16) could not have been better. They attended with compassion
to his every need as well as mine and my mums (who is a resident). I genuinely can not find words to express my gratitude to the amazing staff and would gladly recommend this care home to anyone.

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Review from Mary W (Sister of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been a resident for just over 12 months. During this time, I have been a regular visitor and find the care and attention she receives far exceeds my hopes and expectations. I am more than satisfied and happy with the service this care home provides.

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Review from Martin R (Son of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entertainment fantastic. Management excellent. Sometimes staff changes affect continuity. Staff leaving as carers poorly paid. No doubt effects all carers?? Or does it.

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Review from Roy H (Son of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received consistently good care since her arrival at Heather Grange seven months ago. Every aspect of her care appears outstanding and my mother has had no reason to complain. She enjoys her privacy within her personal space whilst appreciating ongoing attention with her health, personal
care, diet and social needs. I visit regularly and can vouch for the fact that Heather Grange staff strive for high levels of care. This gives me peace of mind as next of kin.

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Review from Debra W (Daughter of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 2 weeks respite here whilst my family went on holiday. Dad had a lovely time and said he wouldn't hesitate to go back. The home is very caring towards residents every need and the staff are excellent. I would not hesitate to recommend this home to anyone. It gave me peace of mind to enjoy
my holiday and gave dad a holiday too. He even said he wouldn't mind becoming a permanent resident if necessary.

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Review from Tom B (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on dad's unit have shown an awful lot of care, compassion and patience. He suffers with vascular dementia and this causes him to be very demanding of the carers attention but they gave him the utmost care. I spend time talking to him to calm him. This gives his family peace of mind knowing
that he is in the best place possible with the problems that he has.

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Review from John R (Son of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather Grange is a first class establishment where the residents are extremely well looked after in a superb caring environment. A dedicated team of staff is well led by a manager who leads by example and sets high standards which are habitually maintained.

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Review from Renee H (Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

- Very pleasant.
- Interesting.
- Helpful staff.
- Clean.
- Convenient.
- Supportive.

Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.


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Review from Pamela V (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Heather Grange for 8 weeks now and has settled really well, the staff are extremely helpful and friendly and make the home very welcoming. The activities provided in the home encourage families and residents to take part. Heather Grange is very clean and the rooms are kept to the highest
of standards with residents being encouraged to have their belongings around them. Residents are encouraged on a daily basis to take part in activities and socialise and a mini bus is provided for trips out. The experience we have had in our short time here has been excellent and made the move to residential care easier.

Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.


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Review from Alfred M (Son-in-law of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider that my mother-in-law gets an excellent package of care here at Heather Grange. Lets put it this way if I was unfortunate to need nursing care I would want to come to this home.

Reply from Donna Laird, Registered Home manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Heather Grange is calculated as follows: ( (178 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 191 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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