Heather Grange

Queen's Road, Burnley BB10 1XX
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9.9 66 Reviews
  • Heather Grange, Burnley
Heather Grange offers residential and dementia care for 70 residents, within luxurious surroundings.

Heather Grange is a purpose-built care home offering tailored care in a warm, supportive and friendly environment. 24-hour support ensures you continue to enjoy maximum independence with peace of mind, knowing that help is always at hand.

Located in a quiet residential area, just off Colne Road, close to Burnley General Hospital, Heather Grange offers:

- Caring, professional colleagues, focused on person-centric care
- Personalised care plans, developed with residents and their family
- Luxurious accommodation and en suite bedrooms
- Passionate activities coordinators
- A music therapist
- Regular trips and events
- Beautiful secure gardens and patio areas
- Hairdresser and regular massage therapy
- A dedicated Chaplain
- Regular chiropody and optician visits

75 years’ experience

MHA is an award-winning charity, helping to improve the lives of over 18,000 older people across Britain. Through specialist care homes, retirement living schemes and vibrant community projects, they have been enabling people to live later life well for over 75 years.

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Care Provided by Heather Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Thompson (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Heather Grange

  • Funding Types Accepted
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,325 – £1,387
    • Self-Funded Residential Dementia Care £1,417 – £1,482
  • (these prices are only a guideline, please contact Heather Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available in the grounds


Heather Grange Reviews (66)

Total of 66, showing 61-66
9.9

Heather Grange has a Review Score of 9.9 (9.921) out of 10, based on 16 reviews in the last 2 years. Over all time Heather Grange has 66 reviews.

Overall Experience

  • 58
  • 7
  • 1
  • 0
  • 0

Date Published

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Review from Susan S (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, can not fault the care and cleanliness. My mum has come on leaps and bounds since she came here nearly twelve months ago really happy.

Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.


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Review from Lesley (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic Care Home, more like a 5* hotel. So pleased that my mother has the opportunity to stay here. The staff from every level deserve medals as they provide 100% in all aspects to ensure a wonderful lifestyle.

Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.


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Review from E G (Niece of Resident) published on 3 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and accommodating home. All efforts made for the residents and their families. It is a pleasure to visit. I knew my niece would be looked after very well here because my mother-in-law is already in Heather Grange. I also recommended it to another family. The staff are always pleasant
and approachable and are always willing to listen to queries. They make the greatest of efforts to make everyone relaxed and comfortable. Brilliant.

Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your kind comments these will be cascaded to all our staff, your comments are so important to us to enable us to continue to strive to provide excellent service to all the people that live at Heather Grange.


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Review from Jim W (Son-in-law of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from day one we were very impressed with the "feel" of Heather Grange, looking like a five star hotel and most importantly the manager and her team. The whole approach to everything was so bubbly and positive and very comforting maintained. We can not praise them enough and when the occasions
arise, we really tell people in great depth about how pleased we are with the excellent standards of care etc, etc.

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Review from H H (Resident) published on 14 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't always go to the activities but I do enjoy the food tastings.

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Review from A S (Resident) published on 14 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are really nice. I really enjoy a game of bingo and having my nails painted.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Heather Grange is calculated as follows: ( (178 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 191 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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