Briarscroft Residential Care Home

27 Packington Avenue, Shard End, Birmingham B34 7PB
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9.8 86 Reviews
  • Briarscroft Residential Care Home, Birmingham
Briarscroft has a team who are passionate about enriching the lives of their residents, with activities and experiences which bring them joy. Providing residential and dementia care, they also offer respite care breaks.

The community are embraced into life in the home, with regular visits from people who treat the residents to everything from Bollywood dancing and African drumming to gentle exercise sessions and live music.

Local school children regularly pop into the home, as does miniature Dachshund Herbert! The home also has two cats, a cockatiel and a budgie!

The residents enjoy trips out into the community, from the local shops to Planet Ice, where they can enjoy seasonal productions.

The team are passionate about supporting the residents to have a very active role to play in how their home is run, giving them a sense of purpose and belonging. There are a team of resident ambassadors, who do everything from interviewing potential staff and providing feedback, to welcoming new residents and their families to Briarscroft.

The beautiful gardens stretch all the way round the home and back onto Shard End Lake. With a potting shed, raised planters and wheelchair friendly pathways, they are the perfect spot to relax in the summer. This year the team and residents have loved growing their own tomatoes and herbs, harvesting them for the chef to use in the kitchen, giving them such a sense of achievement.

The home also has a cinema room, with a candyfloss and popcorn machine, a hair salon, for weekly appointments with a mobile hairdresser, and a bistro, which is a lovely spot to relax with loved ones, who are welcome at any time.

Briarscroft also has welcoming lounges and dining rooms, where residents enjoy delicious home-cooked meals, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea, as well as regular cheese and wine evenings and homemade cocktails!

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Care Provided by Briarscroft Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Hayley Norman (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Briarscroft Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,159
    • RESPITE Self-Funded Residential Care from £1,159

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1159 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Briarscroft Residential Care Home to find out the exact price for your requirements)

Facilities

  • Lift

Briarscroft Residential Care Home Reviews (86)

Total of 86, showing 1-20
9.8

Briarscroft Residential Care Home has a Review Score of 9.8 (9.768) out of 10, based on 20 reviews in the last 2 years. Over all time Briarscroft Residential Care Home has 86 reviews.

Overall Experience

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Review from A J (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, I was concerned that my dad would not like the care home. He likes it and I believe he feels well cared for. I have two issues however, firstly, sometimes communication is poor EG when messages have been passed on, sometimes I feel I need to chase. Secondly, his toilet has still not been
replaced.
Overall I am happy with the care that is provided. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your feedback - we're pleased to hear that your dad is so well cared for. We appreciate your patience and understand your concerns. Regarding the bathroom, we are currently waiting for a confirmed date for the replacement and will update you as soon as we have one. We also take your comments on communication seriously and will work to improve this. If you have any further concerns, please don't hesitate to reach out, the home manager's door is always open.


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Review from Ann R (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Briarscroft for almost 3 years, and we cannot credit and thank the care professionals and the management team enough for the care provided to our mum, who has advanced dementia. They have not only given outstanding care to Mum but have provided our family with help and support and
go above and beyond. We can't thank you enough. Highly Recommended.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you so much for your heartfelt review, the team will be proud to read your comments. Providing compassionate care and support to both residents and their families is something the team are extremely passionate about. Your recommendation is greatly appreciated, thank you.


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Review from Donna M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Briarscroft for nearly 4 years and can honestly say we couldn't have chosen a better place, the staff are wonderful so kind and caring and always make the effort to engage with Mum. The rooms are beautiful and always immaculately cleaned too. Mum always enjoys the food and loves the
singers who come regularly to entertain. There is a real homely feel to the place we will be forever grateful for welcoming Mum and us into the Briarscroft family.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your heartfelt words about our team at Briarscroft. We're so pleased that your mum feels so at home and well cared for. The staff are truly special and absolutely devoted to enriching the lives of our residents. They will be touched to read your kind comments, thank you.


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Review from Jeanette S (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, clean environment. Staff are very friendly and helpful, always have time to listen to any concerns you may have and implement changes if needed. Good food and very nice rooms. Plenty of activities for residents to take part in.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your positive feedback for our team at Briarscroft. We're glad to hear that you find the environment so clean and welcoming and that the staff are so friendly and attentive. We appreciate your kind words, thank you.


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Review from Louise B (Power of Attorney of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been part of Briarscroft family since 2021. They look after each and every service user with so much care and consideration. There is always something going on whether it's bingo or a sing song. When the sun is shining the grounds are so lovely to sit and have a cuppa.
They are
all a credit to the care profession as I know it's a hard job.
Thank you to you all. I know I can rest assured my friend is being looked after.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your heartfelt comments and five-star review. We're so glad to hear your friend feels so cared for and part of the Briarscroft family. Your kind words truly reflect the dedication and hard work of our team. Thank you for your support.


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Review from E W (Friend of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Briars Croft is always immaculately clean and the staff are so attentive to residents. Friendly and helpful service always. We couldn't have asked for better care for a loved one - the entertainment for residents really makes it stand out and we would recommend it to anyone.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your lovely feedback for our dedicated team at Briarscroft. We're so pleased to hear how much you appreciate the care, cleanliness and entertainment. Your recommendation means so much to us - thank you!


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Review from Stephen O (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been living in Briarscroft since July 2024. He is settled, well cared for and thriving in their care. Can't fault anything, From his own room being spotless and the care he receives daily is wonderful. Dad has been welcomed by all of the staff and treated like one of the family. His care
needs are fully met and I can now enjoy a Father and son relationship once again. Briarscroft is highly recommended.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your kind words for our team. We're delighted to hear your dad is thriving and so happy at Briarscroft. It's wonderful to know you can enjoy your time together again. Your recommendation means a lot to us, thank you.


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Review from Abbie G (Granddaughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough gratitude to Briarscroft Residential Care Home for the outstanding care they provided to my grandad during his time there. From the moment he arrived, it was evident that this was more than just a care facility. It was a community filled with compassion and dedication. They treated
him with the dignity and respect he deserved which meant so much to our family. Even during challenging moments, their professionalism and kindness never wavered.
What truly stood out was how they made an effort to keep us informed and involved. Regular updates, genuine communication and a warm welcome whenever we visited made us feel like partners in his care. The environment itself was warm and inviting with clean, well-maintained spaces and a calm, homely atmosphere. Briarscroft didn't just provide care - they created a safehaven where he could live with dignity and comfort. I wholeheartedly recommend them to anyone seeking compassionate and expert care for a loved one. They truly make a difference.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your heartfelt review for Briarscroft. The team will be touched to read your kind words and so happy that they could provide your grandad with such wonderful care. Knowing that you felt welcomed and supported means the world to us. Thank you for your recommendation and your words of appreciation.


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Review from Jaqueline D (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved in recently and I cannot be happier with how she has settled in.
The care team and management, all staff are so lovely and friendly. I've already seen how thoughtful and caring they are to each resident, nothing is too much for them.
The place, all round, is spotless, very clean and it
is very welcoming.
Thank you Briarscroft Residential Care Home for welcoming my mom.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you so much for your kind words for the team at Briarscroft. We're thrilled to hear that your mum has settled in well and that you're so happy with the care she's receiving. Our team works hard to create a welcoming and loving environment for the residents and their loved ones and your feedback will mean so much to them, thank you.


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Review from Sarah W (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly exceptional. The care, time and compassion they show the service users is unparalleled. I have absolutely no hesitation in recommending this care home to anyone who is seeking accommodation for a loved one.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your wonderful feedback for our team, who will be so proud to read your kind words about the exceptional care they provide. The staff at Briarscroft are passionate about providing care with compassion and dignity and it's heartwarming to know it has made such a difference. Thank you for your trust and recommendation - it means so much to our team!


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Review from Alistair M (Son of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 2 weeks at Briarscroft Residential Care Home having respite care whilst she recovered from a leg injury. She thoroughly enjoyed her time there and had nothing but praise for the staff. The staff reciprocated a genuine warmth towards her which helped ease any concerns that I had about her
staying in a care home for the first time. If she needs further respite care, Briarscroft will be the first phone call I make.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you so much for your lovely review. We're delighted to hear that your mum enjoyed her stay with us at Briarscroft and that our staff were able to make her feel so comfortable and well cared for. It's wonderful to know we could provide peace of mind for both of you during her first experience in a care home. We would warmly welcome her back if she ever needs respite care again.


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Review from C A (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff helpful, especially at settling dad when anxious. Good communication when issues and when info needed. Friendly, welcoming environment.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you so much for your kind feedback, we're glad to hear that our staff have been so helpful in settling your dad during anxious moments. Creating a friendly and welcoming environment at Briarscroft is important to us, and we're happy to know it's been a positive experience for you and your family. Your support means a lot, thanks again.


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Review from T B (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved in December 2023 following my being unhappy with the quality of her previous care home.
As soon as I viewed Briarscroft Residential Care Home, I knew that she would be happy here and I could finally breathe! The staff are kind, relatable and fun, they care for the residents so well without
being patronising.
My mom has made friendships with other residents and it's happy.
This isn't the care home you imagine with residents sat in front of a TV like zombies. This is a happy and vibrant "hotel-like" home.
Food - amazing and plenty of it!
Hygiene - can't be faulted.
Decor - relaxing and lovely.
Garden - amazing and so useful for those who cannot get out into the community.
I will have missed so many things I would like to say but thank you Briarscroft for changing our lives!

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you so much for sharing your heartfelt feedback for Briarscroft Residential Care Home. We're delighted to hear how happy you and your mother are with the home and that it has been such a positive change in your lives. Such wonderful feedback means so much to the team and we will be sure to share this with them, thank you.


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Review from M A (Regular Volunteer) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came here, I was very shy and I did not know anyone but when I started to talk to them, I got to know them and I came out of my shell and now the charity has finished, I am volunteering here ever Wednesday. I run coffee and tea mornings on my own and now I get to know the staff and residents
and I love coming here. I think it is a good experience to come here to volunteer or be on placement.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for sharing your experience at Briarscroft. We're thrilled to hear how much you've enjoyed volunteering and connecting with our staff and residents. Your enthusiasm and contributions are truly valued.


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Review from John E (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean home, my dad gets all his medication and meals. Staff are really helpful. He seems to be happy in the care home. Me and my brother know he's in good hands.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your review for Briarscroft, your father certainly is in good hands.


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Review from Amanda S (Niece of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience was had when visiting my auntie. All the staff were smiling, helpful and very engaging. My auntie is very happy and the fact she is able to have her pet cat in her room is a bonus. I had a conversation with the management who are very understanding of my auntie's needs. I
left feeling very happy and delighted she is a resident of such a fabulous and caring facility.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your wonderful review of Briarscroft; the team will be delighted to read your kind words.


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Review from Jen E (Granddaughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has gone into Briarscroft for respite. She has settled so well she said it's better than her own home so she's staying. Always someone to speak to residents and staff. The staff are amazing, you walk in and the smiles and laughter it's like you walking into a welcome party, it's bright and welcoming
and the cleanliness smells so lovely not like the usual care home smell.
As soon as you walk there is a beautiful staircase. Special occasions are celebrated so lovely activities are constantly. I'm just so very happy and I can visit when I can, apart from meal times but I'm happy she can have her meals in peace and with her friends.

Reply from Kate Yates, Communications and Content Specialist at Briarscroft Residential Care Home

Thank you for your review of Briarscroft, we are delighted your grandmother has decided to stay with us.


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Review from S A (Regular Volunteer) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. All the staff are lovely, and they treat residents well. They take great care of the resident's needs. And promote amazing festive activities. The facilities are amazing. The cleaning is amazing. They treat all patients with dignity.

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Review from K R (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Braiarscroft is an exceptional care home. Though I have rated "mainly good", if there are any issues/problems, they have been sorted straight away.
All the staff are kind, caring and compassionate.
Dad is always well looked after, clean and tidy.
The facilities and entertainment are also very
good.
I would recommend Braiarscroft to anyone looking for a care home.

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Review from Christine E (Sister of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Briarscroft Residential Care Home since April 2023. My sister can be very challenging with her dementia but the team are very caring when it comes to my sister.
When we first entered the home I felt the love and care of the home and staff, my sister is struggling to
settle but this does not deter the carer's time for my sister, always there for her.
It's the little things that I have noticed such as carers coming up to my sister when starting their shift and giving her a hug and sitting chatting with her.
The food is extremely good my sister has even put some weight on. Her room is lovely clean and tidy, her washing is all returned tidy and well-ironed.
The activities are good with some good shows. My only slight criticism is that the odd sing-alongs recalls tunes from the last 2 world wars. When we had some modern singers singing popular current pop songs the residents seemed to interact more lively.
But Overall the home is excellent, loving and caring.

Reply from Fae Doherty, Senior Marketing Officer at Briarscroft Residential Care Home

Thank you so much for your wonderful review for our team at Briarscroft Residential Care Home. Our team really do pride themselves on the person-centred care we provide so we are so glad that is recognised. Thank you for your feedback too! I'll make sure our activities team have this. Best wishes.


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Briarscroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Briarscroft Residential Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 237 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Briarscroft Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Hayley

Hayley Norman

Job Title: Home Manager

Joined: 2018

I have worked at Sanctuary Care for 5 years and have been Home Manager at Briarscroft for 2 years.


I love my job because I love making a difference in our residents' lives and providing high-quality care.


Pat

Pat Green

Job Title: Care Assistant

Joined: 2012

I have worked at Briarscroft for 11 years and I love my job because I love helping people and making people feel good.


Paula

Paula Howell

Job Title: Activities Coordinator

Joined: 2017

I love my job because I love making the residents happy.


Deb

Deb Roberts

Job Title: Housekeeping Supervisor

Joined: 2011

I have worked at Briarscroft for 12 years and I love my job because I love all the residents and staff here.


Sally

Sally Watson

Job Title: Chef Manager

Joined: 2018

I love my job because I love cooking and I love making people happy.


Frequently Asked Questions about Briarscroft Residential Care Home

What types of Care is Briarscroft Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Briarscroft Residential Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Briarscroft Residential Care Home?

Lift is one of the Facilities & Services.

How far is Briarscroft Residential Care Home to the centre of Birmingham?

5.3 mile(s) as the crow flies, distance by road may be significantly further.