Briarscroft Residential Care Home

27 Packington Avenue, Shard End, Birmingham B34 7PB
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9.8 86 Reviews
  • Briarscroft Residential Care Home, Birmingham
Briarscroft has a team who are passionate about enriching the lives of their residents, with activities and experiences which bring them joy. Providing residential and dementia care, they also offer respite care breaks.

The community are embraced into life in the home, with regular visits from people who treat the residents to everything from Bollywood dancing and African drumming to gentle exercise sessions and live music.

Local school children regularly pop into the home, as does miniature Dachshund Herbert! The home also has two cats, a cockatiel and a budgie!

The residents enjoy trips out into the community, from the local shops to Planet Ice, where they can enjoy seasonal productions.

The team are passionate about supporting the residents to have a very active role to play in how their home is run, giving them a sense of purpose and belonging. There are a team of resident ambassadors, who do everything from interviewing potential staff and providing feedback, to welcoming new residents and their families to Briarscroft.

The beautiful gardens stretch all the way round the home and back onto Shard End Lake. With a potting shed, raised planters and wheelchair friendly pathways, they are the perfect spot to relax in the summer. This year the team and residents have loved growing their own tomatoes and herbs, harvesting them for the chef to use in the kitchen, giving them such a sense of achievement.

The home also has a cinema room, with a candyfloss and popcorn machine, a hair salon, for weekly appointments with a mobile hairdresser, and a bistro, which is a lovely spot to relax with loved ones, who are welcome at any time.

Briarscroft also has welcoming lounges and dining rooms, where residents enjoy delicious home-cooked meals, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea, as well as regular cheese and wine evenings and homemade cocktails!

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Care Provided by Briarscroft Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Hayley Norman (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Briarscroft Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,159
    • RESPITE Self-Funded Residential Care from £1,159

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1159 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Briarscroft Residential Care Home to find out the exact price for your requirements)

Facilities

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Briarscroft Residential Care Home Reviews (86)

Total of 86, showing 61-80
9.8

Briarscroft Residential Care Home has a Review Score of 9.8 (9.768) out of 10, based on 20 reviews in the last 2 years. Over all time Briarscroft Residential Care Home has 86 reviews.

Overall Experience

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Review from Dianne B (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy at Briarscroft. There is a great feel to the place - hubbub as I call it. Things going on, people chatting. The staff are very caring and when I sit down with Mum for a coffee, she often says "I am very lucky to be here - I like it here". You can't ask for any more!

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Review from Joanne J (Relative of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were very helpful and friendly. Seemed like a very caring / homely place.

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Review from June S (Sister-in-law of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time you walk in, you are greeted by the staff who are positive and friendly. The residents seem relaxed in their environment given their medical conditions. It is a caring environment and the staff are very knowledgeable and non-intrusive.

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Review from Irene M (Wife of Resident) assisted by family/friend published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has moderate stages of Alzheimer's dementia and has settled very well into Briarscroft Care Home. The facilities are modern and spacious. Activities are arranged frequently for the residents, but there is no pressure on residents to participate if they do not wish to. There are ample "quiet
spaces", easily accessible for the residents. The focus is on their needs and staff are patient and flexible.The food is very good. My husband has recently suffered from UTIs (urinary tract infections) and the staff have responded quickly and obtained treatment from the GP.

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Review from M W (Daughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant surroundings and staff. Nothing is too much trouble.

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Review from J J (Relative of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems to be very good, with friendly and helpful staff. The home is kept very tidy and clean.

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Review from Catherine S (Daughter-in-law of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in law has been extremely well cared for in Briarscroft. Mum has become more social and has made friends. The staff are all without exception Great. Mum's quality of life has improved. The care home is always clean and the residents are all well fed. The food is varied and of a high quality.
Activities are good and we are encouraged to be part of these.

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Review from Arnold K (Husband of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More feedback on wife's condition on a regular basis.

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Review from Geoffrey R (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff and management to be helpful and caring. The level of care shown to my mother has always been satisfactory although at times I think the food could be better, but overall I am very satisfied with the care home.

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Review from Chelsea L (Granddaughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are welcoming to visitors, they take care of all the residents and if there is a problem they take care of it.

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Review from Barbara R (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful. Nothing is too much trouble and Mum loves being here. It gives me peace of mind knowing she is looked after and cared for. I cold not have asked for anything more.

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Review from Tracey B (Daughter of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briarscroft Residential Care Home is a caring and compassionate home where nothing is too much trouble. The staff are friendly and approachable and always willing to help. The tea room/bistro is a lovely welcome and enables us to spend time with Mom and have a snack at the same time. Mom is settled
and well cared for and seems very content and happy. We come away from the home knowing she is in capable hands.

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Review from Samantha G (Granddaughter of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my Nan, now that she has been moved from the more advanced dementia side to the more mild side has been very good. The staff are all very friendly towards the family and Grandma. The woman on reception during the weekend is very lovely. She is such a kind and gentle woman and she is very
good with my Grandma as she can sometimes be difficult.

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Review from Linda S (Sister of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we visit everything seems fine, my sister is cared for and happy in her own world of dementia. Staff are always polite and happy to answer any questions. As we travel a long way, a drink would be appreciated, but the home is here for my sister, not us.

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Review from Graham B (Son of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother is very good the staff are friendly. Nothing is too much trouble.

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Review from Lorraine P (Daughter of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly staff. Well kept, clean and tidy.

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Review from Laura F (Relative of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff on all levels cleaners, care workers, activities, reception and management have been very supportive over the past few months when my nan has been in and out of hospital sometimes due to workload but manage really well. Briarscroft Care Home is a bright happy place and everyone is always
made to feel welcome. Communication of "little" things could be better but this is a minor issue.

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Review from Dean S (Son of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are really pleased we transferred Mom from another care home to Briarscroft Residential Care Home. She has been happier and healthier since she moved here. Her accommodation, food and general care is much better. There also seems to be more activities to which she sometimes participates in. So we
are pleased with everything at the moment.

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Review from G M (Daughter of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and her staff are providing first class care for my mother as she nears the end of her life (aged 100) My mother has been in Briarscroft since the home opened, and she has been very happy here.
The manager has made many improvements to the running of the home and I commend her for her
hard work and for the way she has developed many of the staff. My mother's carers are doing a great job.

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Review from Beverely W (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briarscroft is warm and welcoming. The staff are kind, friendly, helpful, obliging and considerate. For my mother, it is her home. She has settled in beautifully and it is a huge reassurance to know that she has a great quality of life in a safe environment.
As visitors, we are also made to feel welcome
and part of the family, it is a joy to come here! A real home from home.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Briarscroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Briarscroft Residential Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 237 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Briarscroft Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (5)

Hayley

Hayley Norman

Job Title: Home Manager

Joined: 2018

I have worked at Sanctuary Care for 5 years and have been Home Manager at Briarscroft for 2 years.


I love my job because I love making a difference in our residents' lives and providing high-quality care.


Pat

Pat Green

Job Title: Care Assistant

Joined: 2012

I have worked at Briarscroft for 11 years and I love my job because I love helping people and making people feel good.


Paula

Paula Howell

Job Title: Activities Coordinator

Joined: 2017

I love my job because I love making the residents happy.


Deb

Deb Roberts

Job Title: Housekeeping Supervisor

Joined: 2011

I have worked at Briarscroft for 12 years and I love my job because I love all the residents and staff here.


Sally

Sally Watson

Job Title: Chef Manager

Joined: 2018

I love my job because I love cooking and I love making people happy.