the level of care my parent have received and the support given to the family has been exemplar
Tanya C (Daughter of Resident)
The atmosphere is peaceful and welcoming
J C (Husband of Resident)
I find the staff very caring and approachable and always take the time to listen
Jen B (Daughter of Resident)
Plenty of parking both on-site and on the street.
Ridley Park Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Ridley Park Care Home has 86 reviews.
Review from Ian H (Son of Resident) published on 17 March 2025
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Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home
Thank you for taking the time to leave us your lovely words. We are saddened to hear about your loss. It is so wonderful that you felt supported during these times and that you felt at ease with your Mam in our care. It is always brilliant to hear words like "Warm" and "Loving" being used to describe our care and we are so pleased that your Mam was looked after so well. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Paula S (Daughter of Resident) published on 7 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We are looking forward to seeing you again.
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Review from Joyce S (Daughter of Resident) published on 30 September 2024
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Reply from Rosie Smith, Customer Advisor at Ridley Park Care Home
Hello and thank you for taking the time to leave such a lovely review for the staff at Ridley Park Care Home. We are thrilled that your parents are "safe" and "happy" within the care home. It is also great to hear about the variety of activities happening within the home. It is great to hear you have bonded with the staff and leave feeling relaxed knowing that your loved ones are well taken care of. We hope they continue to enjoy their stay within the home!
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Review from T L (Daughter of Resident) published on 5 August 2024
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Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. We hope Ridley Park care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Jeffrey H (Nephew of Resident) published on 25 July 2024
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Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home
Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care. It is always nice to hear words like "the professionalism and open manner of these staff members of staff is a credit to the home" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your aunt with the best possible care and we are looking forward to seeing you again soon.
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Review from K L (Daughter of Resident) published on 8 July 2024
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Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home
Thank you for your kind words. It is always nice to hear words like "Lovely" and "Friendly" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from G B (Daughter of Resident) published on 3 May 2024
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Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. We are pleased to hear that you are impressed with the levels of care provided at Ridley Park Care Home. It is always nice to hear words like Understanding and Kind being used to describe our staff. We will discuss your feedback with the homes manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Ann W (Daughter of Resident) published on 2 May 2024
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Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. We are really pleased to hear your Mother has settled into our home so well and you feel it's improved her quality of life so much. We hope to continue providing your loved one with the best possible care.
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Review from Chris A (Nephew of Resident) published on 2 April 2024
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Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your uncle in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so pleased to hear that you are impressed with the care and support your uncle receives at Ridley Park. We hope to continue providing your loved one with the best possible care.
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Review from M B (Son of Resident) published on 31 January 2024
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Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home
We appreciate you taking the time to leave us your comments. We are pleased to hear you are satisfied with our home's exceptional cleanliness, food and overall facilities. Thank you for choosing Ridley Park for your loved one's stay.
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Review from J P (Daughter of Resident) published on 29 January 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Ridley Park Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.
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Review from J M (Son of Resident) published on 29 January 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.
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Review from Tanya C (Daughter of Resident) published on 2 January 2024
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Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home
Thank you for taking the time to leave your lovely review. We hope Ridley Park Care Home did everything possible to make the transition as easy as possible for your parents, as well as yourself. It is always nice to hear words like “friendly” and “knowledgeable” being used to describe our care. We hope to continue providing your parents with the best possible care.
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Review from P H (Niece of Resident) published on 4 December 2023
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Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home
We appreciate you taking the time to leave us your lovely review. We are pleased to hear that you are impressed with the staff at Ridley Park Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Anne S (Daughter of Resident) published on 30 November 2023
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Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well by all our staff at Ridley Park. Please let us know if there is anything we can do to make Mom's stay as comfortable as possible.
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Review from Ann M (Daughter of Resident) published on 30 November 2023
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Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home
We appreciate you taking the time to leave us your comments. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from J C (Husband of Resident) published on 29 November 2023
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Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and to hear words like 'friendly' and 'caring' being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from Jen B (Daughter of Resident) published on 22 November 2023
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Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home
Thank you for your kind review. We are very happy to hear you can feel at ease with your dad in our care and that our staff are so approachable to you as his family. We hope to continue providing your loved one with the best possible care.
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Review from P J (Daughter of Resident) published on 17 November 2023
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Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are so pleased to hear that your Mum has a smile on her face. We hope Ridley Park care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from D N (Son of Resident) published on 16 June 2023
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Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home
Thank you for taking the time to leave your kind review. We are very happy to hear you can feel at ease with your mother in our care. In regards to the food offered, we will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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The Review Score of 9.7 (9.699) out of 10 for Ridley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Ridley Park Care Home is calculated as follows: ( (180 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 249 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ridley Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
We provide nursing, residential and residential dementia care for short and long stays. Please call us to find out latest availability.
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